Dear Dominik O. R., Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed our convenient location and that Kevin made such a positive impression by explaining everything and being there for you throughout your stay. We will be sure to share your kind words with him. We look forward to welcoming you back to Avista Grande Phuket Karon for another enjoyable stay! Sincerely, Rahul Singh Hotel Manager

Dear Anita E., Thank you very much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Avista Grande Phuket Karon, our friendly reception, efficient breakfast service, and the Thai massage at our spa. We’re glad that our team could attend to your requests promptly and make your stay so enjoyable that you extended it by five days! We also appreciate your suggestion regarding larger towels in the fitness area and will review this to improve our guests’ experience. We look forward to welcoming you back for another memorable stay! Sincerely, Rahul Singh Hotel Manager

Dear Vera G., Thank you very much for your wonderful review and recommendation. We are delighted to know that you enjoyed our excellent location, large and comfortable rooms, fantastic breakfast, and the attentive and friendly service from our team. It is especially pleasing to hear that you received a warm and heartfelt welcome, and that your stay was both pleasant and comfortable from beginning to end. Your kind words mean a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back again for another memorable stay. Sincerely, Rahul Singh Hotel Manager

Dear Christoph M. W., Thank you very much for your lovely review. We are truly delighted to know that you enjoyed a relaxing holiday in our quiet and peaceful atmosphere. It is wonderful to hear that you appreciated the attentive service from our team and that our efforts to meet your needs helped make your stay more enjoyable. We are also pleased that the childcare service and play facilities were a nice added touch for your family. Thank you once again for your kind words. It was a pleasure to have you with us, and we hope to welcome you back for another memorable stay in the future. Sincerely, Rahul Singh Hotel Manager

Dear Wiktoria Z. S. S., Thank you for sharing your lovely review with us. We are truly honored that you chose to celebrate your honeymoon at Avista Grande Phuket Karon. It is wonderful to hear that you enjoyed our friendly and helpful team, the beautiful and clean rooms, the cooking class, and the wide selection at breakfast. We’re also delighted that you appreciated our cocktails — the perfect complement to a memorable stay. Your kind words mean a great deal to us, and we hope your honeymoon was filled with unforgettable moments. We would be delighted to welcome you back in the future to celebrate many more special occasions. Sincerely, Rahul Singh Hotel Manager

Dear Guido W. S., Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay and found our team friendly. A special thank you for mentioning Chef Pong — we will gladly share your compliments with him. He will be very happy to know that you enjoyed his delicious food. We hope to welcome you back soon to Avista Grande Phuket Karon for another wonderful stay. Sincerely, Rahul Singh Hotel Manager

Dear Daniel G. S. B., Thank you very much for your kind words! We’re delighted to hear that everything was excellent and that you especially appreciated our wonderful team. Your appreciation truly means a lot to us. We hope to welcome you back soon for another great stay. Sincerely, Rahul Singh Hotel Manager

Dear Barbara E. W., Thank you for your feedback. We are happy to hear that you found the hotel beautiful and clean, and that our staff was friendly and attentive. We also sincerely apologize for the discomfort you experienced with the temperature in the breakfast room and the loud music. We understand how important it is to have a comfortable and relaxing atmosphere, especially during meals, and we will review the music volume and temperature settings to improve the overall experience for our guests. Your comments are important to us, and we truly appreciate you sharing your thoughts. We hope to have the opportunity to provide a more comfortable and peaceful experience for you in the future. Sincerely, Rahul Singh Hotel Manager

Dear Robin L. S., Thank you for your kind words about our hotel and the outstanding service provided by our staff. We are delighted to hear that you enjoyed our beautiful property and the friendly atmosphere. Your feedback is highly appreciated, and we hope to welcome you back for more unforgettable moments in the future. Sincerely, Rahul Singh Hotel Manager

Dear Florek Z., Thank you for your kind words regarding your stay at Avista Grande Karon Resort & Spa Phuket - MGallery Collection. We are delighted to hear that our friendly and attentive service enhanced your experience. We look forward to welcoming you back again for more unforgettable moments in the future. Sincerely, Rahul Singh Hotel Manager

Dear Nina H., Thank you for your lovely review! We’re delighted to hear that you enjoyed our perfect location, beautiful rooms, and peaceful surroundings. Your kind words about our friendly staff mean so much — they truly are the heart of our hotel, and we’ll be sure to share your compliments with the entire team. We look forward to welcoming you back to Avista Grande Phuket Karon – MGallery for another wonderful stay soon! Sincerely, Rahul Singh Hotel Manager

Dear Swetlana S., Thank you for staying with us—even just for a night—and for noting our short walk to the beach and the plentiful, flavorful breakfast. I’m truly sorry for the incident with your balcony door. This is a serious safety concern, and I appreciate that your husband was able to prevent an injury. I’m equally sorry for the way our response made you feel; you deserved empathy and swift assurance of corrective action. We have already removed the room from service and our Engineering team is inspecting, repairing, and re-securing the balcony door assembly, including tracks and hinges. We are also conducting preventative checks on similar doors throughout the resort. In parallel, we are retraining our front office and service teams on incident handling so that our first response is always safety-first, empathetic, and solution-focused. If you’re willing, please contact me at [email]. I would value the chance to apologize personally and to look after the details of a future stay so we can restore your confidence in us. Sincerely, Rahul Singh Hotel Manager

Dear Julia H., Thank you for your wonderful review! We’re so happy to hear that you and your family had a lovely stay with us. It’s great to know the breakfast buffet, fitness room, and pool added to your experience. We’re also glad you enjoyed the birthday surprise! It’s always our goal to make special occasions even more memorable for our guests. We look forward to welcoming you and your family back for another fantastic stay at Avista Grande Phuket Karon! Sincerely, Rahul Singh Hotel Manager

Dear Corinne, Thank you so much for your wonderful 5-star review! 🌟 We\'re delighted to hear that you had such a positive first impression—from the warm welcome drink to the modern and luxurious feel of the hotel. It’s great to know that you found the room comfortable, the staff accommodating, and the food consistently perfect throughout your stay. We\'re also glad you enjoyed the relaxing pool area and convenient nearby shopping options. Your kind words truly mean a lot to our entire team. We hope to have the pleasure of welcoming you back for another memorable stay soon! Sincerely, Rahul Singh Hotel Manager

Dear Werner W. , Thank you for your positive feedback. We are pleased to hear that you found our hotel to be clean and beautiful and that our staff provided consistently friendly and helpful service. We look forward to welcoming you again in the future. Sincerely, Rahul Singh Hotel Manager

Dear Julian K., Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. Your concerns regarding the beds, pool cleanliness, and room service are important to us, and we will address them with our team to ensure improvements. On a positive note, we’re glad you enjoyed the breakfast selection. We appreciate your honest review and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, VANSHDEEP BHARDWAJ ROOMS DIVISION MANAGER

Dear Erna K., Thank you for your feedback. We're glad you found our location convenient. We’re sorry to hear about the challenges you faced with pool loungers and dining availability. Your concerns about the pool environment are important, and we will review our policies to ensure a more comfortable experience for all guests. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Arun Vishnu General Manager

Dear Alfred A., Thank you for your wonderful review! We're so glad you enjoyed the hotel, rooms, and our diverse food options for both breakfast and dinner. We truly appreciate your feedback regarding the humidity in the rooms, and we will look into improving that to ensure a more comfortable stay for our guests. We hope to welcome you back soon for another great experience! Sincerely, Arun Vishnu General Manager