Novotel Phuket City Phokeethra 5 Sterne

Dear B., We very much appreciate you reviewing your stay with us here at the Novotel Phuket City Phokeethra. I am really pleased that you found our food to be a positive to your stay and lobby and restaurant to also be plus points. I understand your comments regarding the corridors and elevators and we are looking into ways to improve the aesthetics of our public spaces. I find your comments concerning our fire escapes concerning and will investigate immediately. Thank you again for sharing your experience, and we hope we have the opportunity to welcome you back in the future. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

Good city hotel for a short stay or as the start of a round trip, location right next to the fresh market, a local market in the morning, where you can find everything from fish to vegetables. At the same location there are street bars in the evenings with good local food. The hotel itself is a bit old and needs some renovation work. The room was spacious with a balcony and sea view. In the bathroom there is actually shampoo and shower gel. We already complained on arrival to bring another shower gel to our room. Unfortunately, it took two requests before we got another tube of shower gel. Obviously there are personnel difficulties, for example the neighboring rooms used the restaurant room service and the leftovers including the used dishes were left outside the room door all night and also the next morning. Incidentally, you can enjoy a wonderful view from the rooftop bar on the roof of the hotel. On our first visit in the rain, everything went great! Unfortunately, the second time we visited there, too, we had the experience that the staff was either completely new or badly trained. We waited for what felt like an eternity for a beer, although there were only 4 other guests there with us. The breakfast was adequate, including local Thai food. The staff at breakfast, especially Jack, was very helpful and friendly. However, the staff should have their work clothes washed every now and then, which really didn't look nice anymore. Unfortunately there are upholstered chairs in the restaurant area that are totally stained -> problem because they cannot be washed off. What is positive to mention is that you can have breakfast outdoors. I would also like to mention Ms. Maimoon from the reception, who tried very hard at our checkout. Dear Kajo, Many thanks for your review, we are grateful you could take the time to leave us your thoughts and provide us with some constructive feedback. We are sorry for the challenges you faced and are in the process of updating uniforms, training and soft furnishings around the property. We are very pleased to read that both Jack and Maimoon stood out for their great service and will be sure to recognize them personally for this. We hope you can come to stay with us again in the future and we can improve upon this experience. Kind Regards Paul

Dear Guest, We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you enjoyed your stay with us and that the team played a key part in your positive experience. We all hope we can welcome you back soon for another positive experience. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Phuket City Phokeethra, Your feedback is appreciated and allows us to continue to improve our service. Please allow me to sincerely apologies for the challenges you faced during your stay. This is not acceptable and is not the standard that we want to deliver to you. It is not acceptable for us to run out of stock at our rooftop bar nor is it ok that a member of our team is overwhelmed by the amount of guest joining us. We apologise for this poor experience and can assure you we have already taken actions in order to prevent similar occurrences again. We are also extremely sorry for the amount of time you had to wait for additional room amenities, I have discussed with the hotels team to find solutions in order to prevent it happening again. We appreciate you sharing your concerns and truly hope we will be able to welcome you back to stay with us again when we will surely improve upon this stays experience. Should you wish to discuss your stay with me further then please do not hesitate to contact me and I will be more than happy to help my email is paulray.smith@accor.com. Kind Regards Paul

Dear Khun T., We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you enjoyed your stay with us and that the individual whom checked you in was someone who made a positive impression during your check in experience. I will be sure to connect with them personally and thank them for their great service. We are pleased that the location of the room was to your liking and take your feedback regarding the amenities and temperature on bored. We all hope we can welcome you back soon for another positive experience. Kind Regards Paul Smith