ibis budget Brugge Jabbeke 2 estrelas

Avoid at all costs. Totally unsafe. Our room was accessed with hotel key by someone at 1am whilst we were sleeping. noisy room or corridor next to us with drunk people. Not a safe place to stay with a family. Standard crappy response from Hotel saying that the CCTV showed nothing.

Booked a family room for me and mrs and 6 year old in Brugge jabbeke. On arrival after we paid the rude man (David ) told us that our room was not ready so he put us all in a tiny single room , 5 hours later we went to confront David to be told it will ready soon and that we were not priority!!! So we had enough and asked for a refund to be told by David that he can not do this and we have wait. So two days later we contacted his manger Vanessa who agreed a refund which we would receive in 2 weeks. 5 months on we are still waiting. This is ridiculous behaviour. There has been no compensation nor had there been any form of a refund or contact from the ibis hotel. Also I was on crutches due to having a operation on my knee. We were driving from the uk to Italy. We were all very tired it was extremely hot and I feel like the team at the ibis hotel really let us down and my 6 year old was very disappointed as we had to drive around for another 3 hours to find a hotel User's recommendation: Don’t bother.

For the small outlay, this was a perfectly decent hotel stay. Rooms are small, but comfortable and very clean. Very quiet as well despite backing onto a major motorway. Staff were very friendly at check in and check out. About 20 minutes from the hotel to central Bruges, and not too far from other attractions such as Plopsaland. I'll be staying here again should I be in the area at some point

Booked last minute for a trip to Bruges & WWI trip. The rooms are simple and not very large - max two adults despite having a third pull out bed - however they are really comfy and very clean. The team there is so nice, especially Kimberly and Vanessa who were efficient, friendly and very helpful. The housekeeping team were so kind and always bent over backwards to assist. It is only 20 mins by taxi to Bruges and a huge amount cheaper than hotels in town. There is a bus from the village too. Hotel has a lovely lakeside walk after a good day out - really helpful for doggies which were welcomed. Really impressed as a great base for our trip.

During a longer travel, we slept over in this hotel just for one night (late checkin and early departure). The overall impression of this hotel was quite antiquated and not well maintained/cleaned. Due to the Covid situation, I was expecting some sanitary measures (hydro alcoholic gel at the entrance and in front of the elevator) and the personnel would pay more attention on the cleanness of the hotel. Unfortunately, no gel whatsoever was available for customers while a warning paper posted inside the elevator indicated that customers need to disinfect their hands before pressing the buttons... (by the way all buttons and mirror in the elevator were pretty dirty as well). The room was not clean and found ball of dust/hair in the bathroom and room but no one to complain at since there was only one receptionist in this hotel during the evening. Sure, it is not Sofitel or Novotel but I was used to have more pleasant staying even at Ibis/Ibis Budget in the past. I will never go back again.