Dear Jochen, Thank you very much for taking the time to share your detailed feedback following your stay at Avista Hideaway Phuket Patong - MGallery. Please accept our sincere apologies for the initial shortcomings you experienced, particularly regarding your arrival, luggage handling, and room condition. We understand how important a smooth start is, and we regret that this did not meet your expectations. At the same time, we are truly pleased to hear that your stay improved and that you were able to enjoy a relaxing and memorable holiday. Your kind recognition of Mr. Stieger is greatly appreciated, and we are glad his care and attention made a positive difference to your experience. It is also a pleasure to know that you enjoyed our breakfast, pool facilities, and the beautiful sea views. Your feedback has been shared with the team for continued improvement, and we truly value your constructive comments. We hope to have the opportunity to welcome you back again for an even more seamless experience. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Alexandra, Thank you for sharing your wonderful feedback following your stay at Avista Hideaway Phuket Patong - MGallery. We are truly delighted to hear that you had such an enjoyable and relaxing stay, and that you appreciated our pools, lush surroundings, breakfast, and the warm service from our team. It is especially rewarding to know that you chose to extend your stay and felt comfortable throughout your time with us. We also appreciate your note regarding the room furnishings, and your feedback has been shared with the relevant team for review. We sincerely look forward to welcoming you back for another memorable stay in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Mr. P., Thank you very much for your wonderful comments regarding your stay at Avista Hideaway Phuket Patong – MGallery. We are truly delighted to hear that you felt completely comfortable with us and that our team made a positive impression on you. While reviewing your feedback, we noticed that the rating may have been entered as 10 out of 100. As your kind comments reflect a very positive experience, we would like to kindly ask if this might have been an unintentional error. If this is the case, we would greatly appreciate it if you could adjust the rating accordingly, as a score of 100 would better reflect your experience. Regardless, we would like to sincerely thank you once again for your visit and your valuable feedback. We truly hope to have the pleasure of welcoming you back to Avista Hideaway Phuket Patong – MGallery in the near future. Kind regards, Philipp STIEGER, Director of Operations Avista Hideaway Phuket Patong - MGallery

Dear Lori, Thank you for sharing your wonderful feedback regarding your stay at Avista Hideaway Phuket Patong – MGallery. We are truly delighted to hear that you considered it the best hotel you have ever stayed in. We also appreciate your kind recognition of Jip, and we will be pleased to share your compliments with the team. Your feedback regarding breakfast variety and buggy service has been noted for further improvement. We look forward to welcoming you back for another memorable stay at Avista Hideaway Phuket Patong – MGallery. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Thomas, Thank you for taking the time to share your detailed feedback regarding your recent stay at Avista Hideaway Phuket Patong – MGallery. We are pleased to learn that you enjoyed your room, the tranquil atmosphere, our swimming pools, and the overall quality of the culinary experience, particularly the breakfast offering. It is also encouraging to know that you would consider returning. We sincerely appreciate your constructive observations regarding the all-inclusive experience, including beverage availability, dining arrangements, and menu variety. Please be assured that your feedback has been carefully noted and shared with the relevant teams for review, as we continuously strive to enhance our services and ensure a more seamless and satisfying experience for all our guests. Thank you once again for your valuable feedback. We look forward to the opportunity of welcoming you back for an even more refined stay in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Gregor, Thank you for taking the time to share your feedback regarding your stay at Avista Hideaway Phuket Patong – MGallery. We are pleased to hear that you found value for money, enjoyed the location, and appreciated the friendliness of our team. We also sincerely regret that certain areas, including the pool loungers and balcony furnishings, did not meet your expectations. Please be assured that we take your comments seriously, and we are actively reviewing and improving these areas to ensure greater comfort and cleanliness for our guests. We also note your feedback regarding room cleaning times and will evaluate ways to improve timeliness. Your observations are invaluable in helping us enhance the overall guest experience, and we hope to have the opportunity to welcome you and your family back for a more seamless and comfortable stay in the future. Kind regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Ivan, Thank you for sharing your feedback following your stay at Avista Hideaway Phuket Patong - MGallery. We are pleased to hear that you enjoyed the spacious and quiet room, as well as our breakfast selection, which you found delicious and varied. It is also encouraging to know that our team contributed positively to your overall experience. At the same time, we appreciate your constructive comments regarding the room furnishings and the bathroom partition. Please accept our apologies for any inconvenience caused. Your feedback is valuable and has been shared with the relevant team as we continuously work on maintaining and improving our facilities to ensure greater comfort for our guests. Thank you once again for your comments, and we hope to have the opportunity to welcome you back to Avista Hideaway Phuket Patong - MGallery for an even more enjoyable stay in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Martin, Thank you very much for your wonderful review and for sharing your experience at Avista Hideaway Phuket Patong - MGallery. We are delighted to know that you enjoyed our peaceful location, beautiful pool areas, and the warm, attentive service provided by our team. We also truly appreciate your kind recognition of a valued member of our management team. We are pleased that his personal welcome made you feel especially at home. Thank you as well for highlighting the bathroom concern; our Engineering team has reviewed this matter for prompt attention. We also value your feedback regarding towel replacement as part of our sustainability efforts and will reinforce our procedures accordingly. It was a pleasure hosting you, and we look forward to welcoming you back for another relaxing stay in Phuket. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Gregor, Thank you very much for sharing your excellent feedback with us. We are delighted to know that you enjoyed our friendly service, beautiful surroundings, and the cleanliness of your room. Your special mention of our reception team is truly appreciated, and we will be happy to share your recognition with them. It means a great deal to us that you would recommend our hotel to others visiting Patong Beach. We sincerely look forward to welcoming you back for another memorable stay. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Leonard, Thank you very much for sharing such a wonderful and detailed review following your stay with us. We are truly delighted to learn that you described your experience as your best stay in Thailand, Phuket and this is a great honor for our entire team. It is especially pleasing to know that you enjoyed your All-Inclusive Pool Room, appreciated the high standards of cleanliness, and felt well cared for by our team. Your kind words about our colleagues being extremely friendly mean a great deal to us, as heartfelt service is at the core of the Avista Hideaway experience. We are grateful for your strong recommendation of our hotel. Your feedback is a wonderful motivation for us to continue delivering refined comfort, attentive service, and memorable moments for our guests. We very much look forward to welcoming you and your friends back for another exceptional stay in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Turan, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the hotel and the friendliness of our team. We are, however, sorry to learn that certain aspects of your stay did not meet your expectations, particularly in terms of overall value, breakfast experience, and administrative processes. Please accept our sincere apologies for the inconveniences you encountered. Your feedback is valuable and has been shared with the relevant teams, as it highlights areas where we must continue to improve to deliver a more consistent and refined guest experience. We hope to have the opportunity to welcome you again in the future and provide a stay that better reflects the standards you expect. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Amelie, Thank you for sharing your feedback regarding your New Year’s stay at Avista Hideaway Phuket Patong – MGallery. We sincerely regret that your experience did not meet your expectations. We apologize for the issues you encountered with your room, check-in, and transfers. Your comments on cleanliness and facility accessibility have been shared with the relevant teams for review and improvement. We appreciate your recognition of our team’s efforts and value your feedback as it helps us enhance our services. We hope to have the opportunity to welcome you again and provide a stay that fully reflects the standards of our resort. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Thorsten, Thank you for taking the time to share your wonderful feedback about your stay at Avista Hideaway Phuket Patong - MGallery. We are delighted to hear that you enjoyed our restaurants, the room upgrade, and found our team friendly, professional, and always helpful. Your appreciation of our daily maintenance efforts and sustainable initiatives is truly valued. We also appreciate your comments regarding the Sizzle Bar experience. Please rest assured that your feedback has been shared with the team to further enhance our offerings. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Mehmet, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the peaceful surroundings, the pleasant atmosphere, our pool areas, and the warm service provided by our team. Your comments on your stay, including breakfast, accommodation, and the overall comfort of the resort, are sincerely appreciated and help us continue refining our guest experience. It was a pleasure having you with us, and we look forward to welcoming you back to Avista Hideaway Phuket Patong – MGallery for another relaxing stay. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Sebastian, Thank you very much for sharing your outstanding feedback. We are delighted to hear that you had an exceptional stay at Avista Hideaway Patong and that every aspect of your experience met your expectations. It is wonderful to know that you appreciated the high standard of our facilities, the delicious meals, and our sustainable initiatives. We are especially grateful for your recognition of our friendly bartender, who strives to fulfill every guest’s request. Your compliments will be shared with the entire team. We sincerely appreciate your recommendation and your confidence in our hotel. Thank you once again for choosing to stay with us, and we look forward to welcoming you and your partner back for another memorable experience. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Johannes, Thank you for taking the time to share your detailed feedback regarding your recent stay at Avista Hideaway Phuket Patong - MGallery. We regret to learn that your experience did not meet your expectations and that several aspects of your visit were disappointing. We sincerely apologise for the issues you encountered, including the room condition, cleanliness, noise levels, and the service interactions at both reception and room service. We also regret that your dining experience, particularly at breakfast and with certain dishes, did not reflect our usual standards. Your comments regarding the check-out process and handling of the missing glass have been noted, and we will review these procedures with the relevant teams to ensure they are handled with more care and professionalism in the future. Please be assured that your feedback has been shared with our management team for immediate review and corrective action. We appreciate you bringing these matters to our attention, as it helps us identify where we need to improve to provide a better experience for our guests. We hope you may consider giving us another opportunity in the future to restore your confidence in our resort. Kind regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Thorsten, Thank you very much for your wonderful review and for sharing your recent experience at Avista Hideaway Phuket Patong - MGallery. We are delighted to know that you enjoyed our convenient location near Patong, the spacious and well-maintained rooms, and the attentive service. It is especially rewarding to hear your kind recognition of Philipp and the entire team. We are also pleased that the rooftop bar and its stunning sea views contributed to a memorable stay. Your thoughtful words are truly appreciated, and we hope to welcome you back again in the near future. Kind regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Julia, Thank you for taking the time to share your valuable feedback. We are pleased to hear that you had an enjoyable holiday and appreciated our staff\'s professionalism, the quality of our property, and the comfort of our rooms. We also appreciate your insights regarding our sustainable initiatives and will continue to prioritize enhancing our efforts in this area. We look forward to welcoming you back to Avista Hideaway Phuket Patong - MGallery in the future for another exceptional experience. Best regards, Avista Hideaway Phuket Patong - MGallery Team