Dear Guest, Thank you very much for your detailed and positive feedback. We are pleased to hear that you enjoyed our friendly service, breakfast, comfortable rooms and convenient location for exploring Münster. We are also glad that the parking arrangement across the street worked well for you. We regret that the bed comfort did not fully meet your personal preference and that the air conditioning was not functioning as expected. We will review this with our technical team, as a comfortable room climate is an important part of a pleasant stay. Kind regards Your Novotel Münster City team

Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our team very friendly and that their service contributed positively to your stay. At the same time, we sincerely regret that your room was dusty and felt stuffy. This does not meet our standards for cleanliness and comfort. We are also sorry to hear that you experienced throat irritation during your stay. We take your comments regarding the air conditioning seriously and will share your feedback with the relevant team so that the room conditions and ventilation can be reviewed. Thank you for your honest feedback. We hope to have the opportunity to welcome you back to Novotel Münster City and provide you with a more comfortable stay. Kind regards Your Novotel Münster City team

Dear Guest, Thank you for your positive review. We are delighted to hear that you had a pleasant stay at Novotel Münster City. We truly appreciate your feedback and look forward to welcoming you back in the future. Kind regards Your Novotel Münster City team

Dear Guest, Thank you for taking the time to share your feedback. We understand that the security deposit requested at check-in came as an unexpected surprise. The deposit is a standard pre-authorisation procedure and, after check-out, the release of the amount depends on your payment provider or bank, which is why it may take several days before it is available again. We appreciate your patience and thank you for bringing your experience to our attention. We hope to have the opportunity to welcome you back to Novotel Münster City in the future. Kind regards Your Novotel Münster City team

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your spacious room, our friendly team, and our breakfast. It is wonderful to know that these aspects contributed to a pleasant stay. We truly appreciate your positive feedback and look forward to welcoming you back to Novotel Münster City in the future. Kind regards Your Novotel Münster City team

Dear Guest, Thank you very much for your kind review and for sharing your experience. We are delighted to hear that you enjoyed your room, our gym, the restaurant, and the friendly service provided by our team. Your positive feedback is a wonderful motivation for all of us. At the same time, we regret that the air conditioning did not meet your expectations. We understand that a comfortable room temperature is important for a pleasant stay, and we appreciate you bringing this to our attention. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Münster City in the future. Kind regards Your Novotel Münster City team

Dear Guest, thank you for taking the time to share your feedback. We sincerely regret that your experience did not fully meet your expectations. We understand that having only a small amount of toilet paper available for a two-day stay was inconvenient and should have been noticed before your arrival. We also apologize that the welcome at reception did not feel as friendly as it should have. Providing a warm and attentive first impression is very important to us, and we regret that this was not your experience. Thank you for your honest feedback. Your comments will be shared with the relevant teams as part of our continuous efforts to improve the guest experience. Kind regards Your Novotel Münster City team

Dear Guest, thank you for taking the time to share your feedback. We sincerely regret to learn about the inconveniences you experienced during your stay. We understand your disappointment regarding the parking arrangements, the bar being closed on Sunday evening, and the disturbance caused by the housekeeping visit early in the morning. We are particularly sorry that this interaction was not handled with the level of professionalism and courtesy our guests should expect. We also apologize for the difficulties you encountered when leaving the parking facility due to the parking card not functioning correctly. We understand how frustrating it must have been to be delayed in this way. Your comments are very important to us and will be carefully reviewed with the relevant teams to help improve our procedures and guest experience. Thank you for your honest feedback. We regret that your stay did not meet your expectations and hope to have the opportunity to provide a better experience in the future. Kind regards Your Novotel Münster City team

Dear Guest, thank you for taking the time to share your detailed feedback. We are delighted to hear that you appreciated the service provided by our team and enjoyed the sauna facilities on the sixth floor. Your kind words about our staff are greatly appreciated. At the same time, we regret that some aspects of your stay did not fully meet your expectations. We are sorry that the air conditioning did not provide the desired comfort during the night and that your room was not serviced during your three-night stay. We also appreciate your comments regarding the breakfast selection and will take them into consideration as we continuously review our offerings. Thank you for your honest feedback and for highlighting both the positive and the areas where we can improve. We hope to have the opportunity to welcome you back to Novotel Münster City in the future. Kind regards Your Novotel Münster City team

Dear Rolinda L., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, particularly the extensive breakfast and the spacious room. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards Marco Molter Deputy General Manager

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our location, room, and breakfast. The option to forgo housekeeping in exchange for a voucher is indeed designed to enhance guest convenience. Best regards, Marco Molter Deputy General Manager

Dear Maarten S., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient and the accommodations clean and comfortable. However, I regret that you did not receive the room configuration you expected and that the shower presented an inconvenience. Additionally, I understand the breakfast experience was less than ideal due to the crowd. We strive to provide a welcoming atmosphere, and your comments regarding the lack of festive decorations will be shared with the team for consideration. Sincerely, Marco Molter Deputy General Manager

Dear Wim K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed the tranquil atmosphere, and appreciated the friendliness of our staff. Your feedback is valuable to us. Best regards, Marco Molter Deputy General Manager

Dear Melinda L., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, appreciated our location, parking facilities, and the ambiance of our rooms. Your kind words about our staff are particularly gratifying. Best regards, Marco Molter Deputy General Manager

Dear Brenda W., Thank you for your kind words regarding your stay with us. We are pleased to hear that you appreciated our hotel, its location, and our attentive bar staff. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Marco Molter Deputy General Manager

Dear Mark T. A., Thank you for your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced due to the mattress quality and the temperature control in your room. Your comments are valuable as we continuously strive to enhance our guest experience. Marco Molter Deputy General Manager

Dear guest Thank you for your feedback. We are pleased that you enjoyed our reception, room, and breakfast. We appreciate your comments regarding the TV and air conditioning, and we will certainly take them into consideration for future improvements. Best regards, Novotel Münster City

Dear Guest Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our rooms, location, and breakfast. However, we regret to hear about your experience with service and customer friendliness, and we will certainly take your comments into consideration. Best regards, Novotel Münster City

Dear Guest Thank you for your kind words about our hotel and its location. We are delighted to hear that you enjoyed your stay with us during your city trip. We look forward to welcoming you back in the future. Best regards, Novotel Münster City