Mercure Darwin Airport Resort 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 831 görüş

Mercure Darwin Airport Resort - Image 1
Mercure Darwin Airport Resort - Image 2
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Mercure Darwin Airport Resort - Image 4

Açıklama

ALLSAFE onaylı otel

Otel ekstraları

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

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Otelin konumu

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  831 görüş

TripAdvisor Derecesi  3.5/5  940 görüş

Small rooms

Tripadvisor puanı 3.0/5

Peter R TripAdvisor onaylı yorum

I had 2 stays here in 2 different types of rooms. Both rooms are compact with small but functional bathrooms. The bed was comfortable and the room was quiet. Wifi was free and fast. The food in the restaurant was pretty decent. The best thing about the resort is its close proximity to the airport, which is an easy 350m walk. There was no free bottled water in the room. Would stay here again for the convenience.

Check-in queues too long every time

Tripadvisor puanı 1.0/5

DiliExplorer TripAdvisor onaylı yorum

Huge queues at check-in. It took 30 minutes. This is better than some of their times which can be closer to an hour. The Hotel obviously does not care about its customers because check-in is always understaffed. The new rooms are so small. You only stay here if you need to - otherwise avoid

Lots of nicer places to eat.

Tripadvisor puanı 2.0/5

Northern G TripAdvisor onaylı yorum

The staff member at the restaurant was hard to understand, not helpful and definitely not a people person. The wait staff were very nice and polite. Had to wait for ever to get a drink at the bar and they werent even that busy. The kids burgers were so spicy, the kids couldnt eat them, and when I commented the wait staff said that was a common complaint, yet nothing done about it. The pizza was under cooked and the seafood basket at $39 was 2 prawns, calamari which was nice and a few bits of dried out fish with 9 chips. Whilst the pool area is amazing not worth a revisit due to terrible food and service at the restaurant.

Dear Nortener07, Thank you for taking the time to share your feedback regarding your recent dining experience at Mercure Darwin Airport Resort. We appreciate your detailed comments, and we apologize for the issues you encountered during your visit. It is disheartening to hear about the challenges you faced with the restaurant staff's communication, service, and the quality of the food. Your experience does not align with the high standards we aim to provide, and we sincerely regret any disappointment caused. We have shared your feedback with our restaurant management team to address the concerns raised and implement corrective measures. Customer feedback is crucial to our improvement, and your insights will help us enhance our dining services. We understand the importance of delivering a positive and enjoyable experience, and we appreciate your patience and understanding. we hope to have the opportunity to make amends and provide you with a better dining experience in the future. Thank you for bringing this matter to our attention. Kind regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Service levels are more like a moderately large caravan park

Tripadvisor puanı 1.0/5

888lesleyc TripAdvisor onaylı yorum

I have stayed here a few times - never a happy experience. This time the plane was late in as usual so it's 1am. The promised transfer wasn't available because the telephone went unanswered despite several calls and yes, the number was correct (I see others talk about unanswered telephones too). As the taxi queue had 15-20 people in it and no cabs, I ended up walking there at 1am. As an older solo female, it's actually unsafe - lots of vagrants here at night. But what do you at 1am: tired, phone not answered, no cabs... Last time I was there, no hot water. It's more akin to a Big4 holiday park than a supposedly 4-star hotel.

Dear Lesley, Thank you for providing feedback on your recent stay at Mercure Darwin Airport Resort. We sincerely apologize for the inconveniences you experienced, and we appreciate you bringing them to our attention. We are truly sorry to hear about the difficulties you encountered with the airport transfer service and the challenges you faced during your late-night arrival. This falls short of our usual standards, and we take your comments seriously. We will investigate the issues with our phone system and address the concerns you raised regarding safety and security. Your feedback is invaluable in helping us identify areas for improvement, and we assure you that your comments will be shared with the relevant teams to enhance our services. We understand the importance of a comfortable and secure stay, and we regret that we did not meet your expectations on this occasion. We appreciate your patience and understanding. I hope to have the opportunity to welcome you back for a more positive experience in the future. Thank you for choosing Mercure Darwin Airport Resort. Kind regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport resort

Absolutely disgusting customer service

Tripadvisor puanı 1.0/5

Travis B TripAdvisor onaylı yorum

I travel to this hotel twice a month for work. Disgraceful customer service. I often call their restaurant when my plane lands to order food only for the phone to ring out or be told once I get to the hotel that the restaurant is closed. Avoid like the plague

Dear Travis, I sincerely apologize for the unpleasant experience you've encountered during your recent visits to our hotel. Your feedback is deeply concerning, and I want to assure you that we take your comments seriously. It's disheartening to hear about the challenges you've faced with our restaurant's phone service and the inconvenience caused by the miscommunication regarding its operating hours. This falls short of the high standards we strive to uphold, especially for our valued regular guests like yourself. Please accept my sincere apologies for the frustration and inconvenience you've experienced. We are committed to addressing these issues promptly to ensure they are not repeated in the future. Our aim is to provide exceptional service, and it's clear we have fallen short of your expectations. Your loyalty is important to us, and we genuinely hope to have the chance to regain your trust during your future visits. Thank you for bringing this to our attention, and we look forward to the opportunity to make amends. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 20 görüş 5.7/10 Wifi
  • 374 görüş 4.1/10 Konfor
  • 337 görüş 9.1/10 Havuz
  • 335 görüş 6.4/10 Yemek
  • 291 görüş 5.4/10 Hijyen

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