Novotel Darwin Airport 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.9/5 487 görüş

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Açıklama

ALLSAFE onaylı otel

Otel ekstraları

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

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Otelin konumu

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
Otele yakın
  • Araba parkı

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.9/5  487 görüş

TripAdvisor Derecesi  3.5/5  495 görüş

Convenient

Tripadvisor puanı 4.0/5

Tony W Friends getaway - TripAdvisor onaylı yorum

A great convenient location if travelling, offering shuttle to and from airport. Rooms are spacious and functional especially the 2 bedroom Appartment and reception service is good. The addition of the new pool entertaining area is huge bonus, proving popular with many.

Dear Tony W, Thank you for taking the time to share your feedback with us! We are delighted to hear about your positive experience during your stay at our hotel. It's great to know that you found our location convenient, and the shuttle service to and from the airport was helpful for your travels. We appreciate your kind words about the spacious and functional rooms, especially the 2-bedroom apartment. Our team is dedicated to providing excellent service, and we're pleased to hear that you found the reception service to be good. We're thrilled that you enjoyed the new pool and entertaining area; it's indeed a fantastic addition for our guests to relax and unwind. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Disappointing.

Tripadvisor puanı 2.0/5

HadToMakeAccount İş - TripAdvisor onaylı yorum

Tried calling the front desk 3 times but rang out. No directory at phone. Jammed wardrobe doors. Jammed shower door. Sharp metal stop on ground where door stopper use to be. Food/beverage service wait times as only one staff on and 10-15 customers waiting.

I'm truly sorry to learn about the challenges you faced during your recent stay with us. Your feedback is invaluable, and I appreciate you bringing these issues to our attention. I want to assure you that we take your concerns seriously, and immediate actions are being taken to address the shortcomings you've highlighted. Our team is committed to resolving the maintenance issues, improving communication systems, and enhancing our service to prevent similar situations in the future. Your comfort and satisfaction are our top priorities, and I sincerely apologize for any inconvenience caused. We value your feedback as it helps us refine our services, and I hope you'll consider giving us another opportunity to provide you with a much-improved experience. Thank you for your understanding. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport

More like a caravan park than a hotel

Tripadvisor puanı 1.0/5

Mikala W TripAdvisor onaylı yorum

The only thing good about this hotel is proximity to the airport and the staff. Buffet overpriced, options limited and coffee the worst I have ever tasted. I got there at 9.45am (finishes at 10.30) and they just stopped replenishing things. But what choice do you have - Breakfast choices are overpriced buffet or pastries. Seems the a la carte option advertised doesnt exist. No real restaurant. Pool great but wayyyyy overcrowded, terrible smell around the drain. Shower like a weak rain, drain in the shower smells like sewage. Blood on the only 2 pillows in the room. No gym that I could find. No room service - you have to go collect. No tv guide. Lots of noise overnight. Limited parking. Staff lovely though and wifi efficient.

Dear Mikala, We appreciate you taking the time to share your feedback regarding your recent stay at our hotel. Your comments are crucial to our continuous efforts to improve our services and facilities. Firstly, I would like to extend my sincere apologies for the inconveniences you experienced during your stay. We are truly sorry to hear that the breakfast options did not meet your expectations and that the buffet fell short of providing a satisfactory experience. Your feedback about the coffee quality has been noted, and we will certainly address this matter with our culinary team. We also regret any inconvenience caused by the overcrowded pool and the unpleasant smell around the drain. Rest assured that we will investigate and take the necessary steps to address these issues promptly. Additionally, we are sorry to hear about the condition of your room, particularly the shower, pillows, and the noise disturbance. Your comments have been shared with our housekeeping team for immediate attention. Concerning the gym, our Gym is located at Novotel Darwin Airport, Ground floor. in regards of room service, TV guide, and parking limitations, we understand how these aspects contribute to the overall guest experience, and we appreciate your insights. We will review our current offerings and make necessary improvements to enhance the overall guest experience. On a positive note, we are pleased to hear that you found our staff to be lovely and our Wi-Fi efficient. We will share your kind words with our team, as they take great pride in providing excellent service. Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding. We value your feedback, and we hope to have the opportunity to welcome you back and provide a more positive experience in the future. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Good but slow service..

Tripadvisor puanı 2.0/5

674kenyam Solo travel - TripAdvisor onaylı yorum

Receptionist was always busy and always took the checkouts rather than arrivals despite how long someone was waiting, dining in poolside restaurant for breakfast was a waste of time waited 20 minutes to have my order taken, then had to physically go and see the manager to find the attendant who then said to wait another 10 minutes. Bed was comfy and room was comfy, aircon was able to be adjusted to my liking not

Dear 674kenyam, Thank you for choosing Novotel Darwin Airport and sharing your valuable feedback with us. We appreciate your comments about the comfort of the bed and room, as well as the flexibility of adjusting the air conditioning to your liking. However, we regret to learn about the challenges you faced with the service, particularly the delays at the reception and the poolside restaurant during breakfast. Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us, and we will address these issues with our team to ensure a more efficient and prompt service for our guests. We strive to provide a seamless and enjoyable experience for all our visitors, and your insights are instrumental in helping us make the necessary improvements. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back to Novotel Darwin Airport and provide you with an enhanced experience. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport

Worst place to stay

Tripadvisor puanı 1.0/5

udoy s TripAdvisor onaylı yorum

Worst experience. They charged near $170 per night for one person/single room with not a single bottle of water. I asked the reception, they said that I can either buy a bottle from them or use the tap water. I pointed out that there is not even a empty glass provided to drink the tap water which is located inside the bathroom/toilet! They just smiled at me....will never stay again

Dear Udoys996, Thank you for taking the time to share your feedback about your recent stay at Novotel Darwin Airport. We sincerely apologize for the unpleasant experience you had and any inconvenience caused during your stay. It is disheartening to hear that our service did not meet your expectations, and we sincerely regret any lapse in providing basic amenities such as bottled water and proper glassware. Your feedback is valuable, and we will address this matter with the team to ensure that such oversights are rectified promptly. We appreciate your candid comments, as they highlight areas where we need to improve. Our aim is to provide a comfortable and welcoming environment for all our guests, and we apologize for falling short on this occasion. If your travels bring you back to Darwin, we hope you will consider giving us another chance to provide you with the exceptional experience that our guests usually enjoy. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport

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