When arriving at the front desk, no one their. Waited 10 min and decided to walk thru the hotel and ask if someone could help me. Finally someone came from a room in the back, stopped at the bar and made a talk with the bartender, then had time for me. Instead of helping first the client. Room was small, but must say room was clean. Normally the rooms are larger at Mecure hotels. Because of work I needed to leave early and I mentioned this at the desk. No breakfast package was offered due to breakfast not open yet. No parking options were possible and had to park my van at the casino parking. Checked out in the early morning. I booked the next morning thru Accor app again a room because my work needed me to stay a day longer. I nines that I would be late for check in so I sent a email to the correct email adres letting them know that I would check in around 24:00. When arriving at hotel, there was no room booked. And no room available. Also no effort made to help me. I showed her my reservation and email I sent. Her answer has, I can not help you. I asked her if she received my email that I would arrive late, she then walked to the computer and put it on. I would think that the computer would be on 24/7. I left hotel and will never ever come back.

The hotel is very good located (5 minutes from the sea) and breakfast is very tasty. These are the only pluses. In all other - hotel is overprices, with small rooms where you even cannot open the window for some fresh air, strange system of food provision (there is a schedule of work of restaurant and menu, but when we tried to ask for dinner the answer was - 'the hotel is fully booked so it is impossible The most terrible things are cleaning and rude attitude of the staff. I made special request for early check-in, but when we arrived we had to wait on terrible heat till 3 pm, despite my member status allowed me early check-in. When we finally received the room it was not clean - the floor was full of sand and dust. On the next day I put the sign 'Please clean the room' at 10 am, When we returned back at 5.30 pm the room still was not cleaned. The receptionist told that the hotel is fully booked and that's why our room is not cleaned. He also stressed that if I want it to be cleaned he may give me all the necessary things and I can do it by myself (in 4 star hotel!). As I was still repeating my complains he said that the room will be cleaned - and in 5 minuted told that all is done. It was a surprise that it is possible to clean the hotel room in 5 minutes - and I was right, the floor was still dirty, full of dust and sand. So I had to go downstairs again, asking finally to clean our room. The next days were some kind of revenge of the staff to us - one day we were not able to leave the room because of cleaning stuff just under the door of our room, the cleaning was terrible - even the beds were not made. Of course there were no excuses from the side of the staff. I'm a frequent traveler and I saw different hotels, but it was a surprise that it is possible to receive such service in the 4-star hotel in the resort. Try to avoid it if possible!

Our first stay Ostend and this hotel. The staff were helpful and friendly. The air-conditioning was quiet! Which is seldom the case. The room was clean and fresh. The location is good and it was easy to find. I think it would be nice if a small breakfast was on offer as well as the buffet.

We arranged to meet friends in Oosende, so being Accor card holders, booked the most central of their hotels, a Mercure. The Hotel had a single frontage, but had more than a single depth to the Hotel, with a lift at the front of the establishment and one t the rear. We originally had to book a twin, but later found they had doubles available shortly before our arrival, the change only needed a quick email. Their parking is a short walk away, under the local park and is locked units, The location as I mentioned is central, some 50m from the Casino, and beach, and in easy reach of all central bars and restaurants. We did feel that the double allocated was small, expensive for what it was, but was reasonably appointed. Check in was OK, except it was suggested we park the car then trundle our luggage from the offsite carpark. To be honest it is easier to offload from car to hotel reception, park the car, return to the hotel and check in. Check out was simple, as we completed the prearrival check in, somewhat longer than I would have liked, as we are longterm ACCOR Card holders, never the less, to check out all we needed to do was to return the garage key and the room key - simple. billing was sent by email. Breakfast in the Hotel was fine, the cost is on a par with other cafes in the area, e.g. a breakfast bagel coffee and OJ was around 15€, the Hotel buffet breakfast was 20€. I think we'll stay there again, no complaints other than the room size, the others on the floor were a lot larger, but had space for parents and child.

this hotel is handy for the town and seaside. good sized rooms, and clean. train station not too far away for trips to brussels, bruges etc. private parking garage (paying) around the corner. have to reserve a table to eat in the evening, small menu but food was well cooked and presented. we have stayed before and will probably stay again. Visit Ostend, there are plenty of events here

Jestem zadowolony z pobytu w hotelu. Lokalizacja bardzo dobra jak również śniadania, niestety w toalecie stwierdziłem lekkie niedoskonałości w sprzątaniu

next to a public parking garage. with shops and restaurants only 50 meters away. view on the casino (next to the sea). you can have a drink at the bar, or eat in the restaurant. at the information desk where you check in, you'll find very helpful staff

As always - an enjoyable stay. Staff very helpful and pleasant. Room ideal for my needs. Location is a plus for this Hotel, which is why I always stay here when in Ostend. If the bar stocked Chimay Blue, amongst it's beers..would be almost perfect !

location is good for seaside and for train station if needed. rooms clean and comfortable. secure parking (at a price) is available. plenty of choice for breakfast, and plenty of it. evening meal out of season was good but have to pre book a time slot as barman does cooking as well as bar, easier to eat in town! housekeeping not up to normal standard, no replenishing of toiletries and tea/coffee, and we weren't the only ones who noticed.

This hotel has a good location for seeing town, parking is not free and a 5 minute walk from the hotel and needs a passkey and a bit of extra work.The reception staff are brilliant, very helpful and great service. The hotel is never a 4 star, rooms and access cramped, clean enough, but noisy with not much soundproofing from corridors, still not 4 star.

I had a very nice week at this hotel. Very comfortable room, convenient for the centre of town + beach. I would go back. Staff were friendly, with nice bar. However, there was something of an over-keenness for the cleaning staff to come into my room uninvited. Three times in the week the cleaner came in without knocking. While I was in bed. Had a reasonably extended conversation with her on one occasion before she would leave. Creepy? Or perhaps just Belgian? Probably could be avoided by greater use of the 'do not disturb' sign, although I hadn't anticipated the need at 9am. I didn't eat in the hotel, but found several nice restaurants nearby.

With Mercure Hotels, you expect more than an Ibis and less than a Pullman, always comparable to Novotel in quality but usually hotels with character or a non traditional corporate layout that of Novotel always has. Rooms were smaller than expected but had all items needed, big city downtown location meant parking at a premium, pricey but but we needed a secure spot with rental and golf clubs and they provided that. Staff was most helpful at check in and to help sort car park and late night dining for us. Easy access to all of Oostende sites and attractions, wish we had longe to enjoy. the staff though made this a good experience for us and our stay. Many thanks to them.

Second time in this hotel. Small room very clean but need bed replacement. Reasonable buffet breakfast. Need to request dinner before 5 pm for dining after 6:30 pm, more than sufficient for light dinner.

Nice room with large bed, curtains blinded the room very well, large enough bathroom. Professional, friendly staff and huge breakfast; no queing for check in or check out. in short had a perfect stay there

We were promised 'priority' check-in - the receptionist didn't even acknowledge us until I spoke, and then he told me to wait as he needed to log onto his system. The beds are a joke, so soft it feels like you're on a water bed. 'Priority' check-out - "just drop the card in the box" they said. No box to be seen, had to queue as only one receptionist on duty.