Dear Kim H., Thank you for your wonderful rating and kind feedback. We are delighted that you enjoyed your Opera Suite stay, Club Millésime experience, and the warm hospitality of our team. We sincerely apologise for the housekeeping oversight regarding the socks found in the room. Your feedback has been shared with the Housekeeping team for follow-up. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Regards, N. Mageswary - Guest Experience

Dear sungryul k., Thank you for your wonderful feedback. We are delighted to know that you had a comfortable and relaxing stay with us and enjoyed our convenient location, clean rooms, and well-equipped facilities. It is especially pleasing to hear that our friendly team made your stay more enjoyable and that you had a wonderful time with your family at the swimming pool. We truly appreciate your kind words and look forward to welcoming you and your family back for another pleasant and memorable stay. Regards, N. Mageswary - Guest Experience

Dear Jang H. B., Thank you so much for your wonderful rating and for sharing such heartwarming feedback. We are thrilled to know that you enjoyed our great location, quiet and comfortable room, and the warm hospitality from our team. It is especially wonderful to hear that our Doorman, Reception, Concierge, Lounge, Restaurant and Housekeeping teams made you feel so welcomed with their kindness and smiles. We will certainly share your lovely comments with the entire team. We are delighted to know that Sofitel Kuala Lumpur Damansara was your best stay in KL so far, and we look forward to welcoming you back on your next visit. Regards, N. Mageswary - Guest Experience

Dear dongju j., Thank you for sharing your detailed feedback. We are pleased to know that you were satisfied with our excellent location, which suited your travel plans well. However, we sincerely apologise for the shortcomings you experienced during your stay, particularly regarding the missing amenity, room servicing, breakfast arrangement and cleanliness. We understand how disappointing it must have been, especially when the room was indicated as serviced when it had not been. Your comments have been shared with our Housekeeping, Front Office and F&B teams for review and corrective action. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience on your next visit. Regards, N. Mageswary - Guest Experience

Dear jounghee k., Thank you for sharing your feedback and for rating your stay. We are glad to hear that you had a comfortable stay and found the room spacious, clean, and well-organized, and that your booking experience was convenient. However, we sincerely apologize for the inconvenience caused during your stay regarding the swimming pool area while exterior glass cleaning was in progress. We understand your concern, and this is not the experience we aim to provide our guests. Your feedback has been shared with the relevant team for review and better coordination of maintenance activities moving forward. We truly appreciate your comments and hope to welcome you back for a more seamless experience in the future. Regards, N. Mageswary - Guest Experience

Dear Young m. L., Thank you very much for your perfect rating and your kind feedback. We are delighted to hear that you find our hotel suitable for business trips and that you appreciate the kindness of our team, as well as how we recognise and value our members. We look forward to welcoming you back again soon. Regards, N. Mageswary - Guest Experience

Dear Soon J., Thank you for sharing your wonderful feedback. We are delighted to hear that you found your accommodation comfortable and appreciated the kindness of our team throughout your stay. We will be sure to pass your special thanks to Ms. Putri for her exceptional service at the 22nd floor lounge. We look forward to welcoming you back soon. Regards, N. Mageswary - Guest Experience

Dear Seongsu K., Thank you for your feedback. We are glad you had a comfortable stay and enjoyed the nearby shopping mall and friendly service from our staff. We appreciate your comments on the location and hope to welcome you back for another relaxing stay. Regards, N. Mageswary - Guest Experience

Dear son s., Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologise that your experience did not meet your expectations, particularly regarding the room condition, lounge service, parking, and your Platinum status recognition. Please be assured that your concerns have been shared with the relevant teams for immediate review. Guest comfort and satisfaction are very important to us, and we deeply regret that we fell short during your stay. We value your loyalty as an Accor Platinum member and hope to have the opportunity to restore your confidence in us on a future visit. Regards, N. Mageswary - Guest Experience

Dear Dohee O., Thank you for sharing your wonderful feedback following your stay at Sofitel Kuala Lumpur Damansara. We are delighted to hear that you had a truly comfortable and exceptional stay, and that our team made your last night in Kuala Lumpur so memorable. Your kind words will be shared with our staff as they are a great encouragement to continue providing attentive and heartfelt service. We look forward to welcoming you back for another memorable experience in the future. Regards, N. Mageswary - Guest Experience

Dear HeeJoong P., Thank you for sharing your feedback following your stay at Sofitel Kuala Lumpur Damansara. We are glad to hear that overall you had a great stay and enjoyed our luxurious rooms, amenities, and lounge. We sincerely apologise for the inconvenience with your luggage and the restrictions regarding the lounge and microwave. Your comments have been shared with the relevant teams for review, as we continuously strive to enhance our guests’ experience. We appreciate your feedback and hope to welcome you back for an even smoother and more enjoyable stay in the future. Regards, N. Mageswary - Guest Experience

Dear Young m. L., Thank you for your kind rating. We’re delighted you enjoyed our quiet surroundings and friendly staff, and we look forward to welcoming you back to Sofitel Kuala Lumpur. Regards, N. Mageswary - Guest Experience

Dear In k. S., Thank you for your feedback. We’re glad you found our lounge staff friendly, but we sincerely apologize that your Platinum room upgrade and amenities were not properly communicated. Your comments have been shared with our team to ensure better recognition and service for our valued Platinum members. We hope to welcome you back to Sofitel Kuala Lumpur for a smoother and more enjoyable experience. Regards, N. Mageswary - Guest Experience

Dear Suchul J., Thank you for your rating and for sharing your feedback. We are delighted to hear that you enjoyed our convenient location and found your room spacious and comfortable. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Regards, N. Mageswary - Guest Experience

Dear Kim Y., Thank you very much for your perfect rating and for sharing such a wonderful review. We’re delighted to know that you enjoyed our facilities, services, and convenient location in Damansara. It’s great to hear that you found the experience worthy of the Sofitel name. Your kind words truly encourage our team to continue delivering exceptional service to all our guests. We look forward to welcoming you back for another magnifique stay soon. Regards, N. Mageswary - Guest Experience

Dear jongseo l., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are glad to hear that you enjoyed your family trip and found Pavilion Shopping Mall convenient for dining and shopping. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations. We apologize for the inconvenience caused by our location, breakfast offerings including the Nespresso coffee and bakery items, and the staffing levels during weekday mornings. Additionally, we are deeply sorry for the delay in providing a wine opener and the frustration it caused this is certainly not reflective of the service standards we aim to deliver. Please rest assured that your comments have been shared with our Food & Beverage, Housekeeping, and Front Office teams for review and improvement. We value your insights, and your feedback will help us strengthen our service for future guests. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience in the future. Regards, N. Mageswary - Guest Experience

Dear Soowan C., Thank you for taking the time to share your feedback and for your continued loyalty as an Accor Platinum member. We are deeply sorry to learn about the unpleasant interaction you encountered during your recent stay. This is certainly not the level of professionalism and courtesy we uphold at Sofitel. Please be assured that your comments have been shared with our management team, and further training will be reinforced to ensure our staff handle all guest interactions especially billing matters with clarity, respect, and care. We are, however, pleased to hear that the supervisor managed to resolve the issue promptly and courteously. We truly value your understanding and trust, and we hope to have the pleasure of welcoming you back for a seamless and exceptional experience on your next visit. Regards, N. Mageswary - Guest Experience

Dear J. D., Thank you for your wonderful comment. We’re thrilled to hear that you were impressed with our facilities, services, and the hospitality of our team. It’s especially heartwarming to know that Ekbar, Hafiz, and Lala at Club Millésime made your lounge experience even more enjoyable. We will be sure to share your kind words with them, especially Ekbar, for his outstanding service. We truly appreciate your support and look forward to welcoming you back for another exceptional stay. Regards, N. Mageswary - Guest Experience

Dear Youleho S., Thank you for sharing your experience with us. We’re delighted that you enjoyed the quiet, clean, and comfortable atmosphere of our hotel. It’s great to know that our location next to the mall added to your convenience and that you had a wonderful dining experience at our restaurant. We truly appreciate your comment and look forward to welcoming you back for another relaxing stay. Regards, N. Mageswary - Guest Experience