노보텔 쿠알라룸푸르 시티 센터 4성

고객 평점 (ALL 평가) 4.4/5 3,275 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
노보텔 쿠알라룸푸르 시티 센터 - Image 1
노보텔 쿠알라룸푸르 시티 센터 - Image 2
노보텔 쿠알라룸푸르 시티 센터 - Image 3
노보텔 쿠알라룸푸르 시티 센터 - Image 4
2 Jalan Kia Peng, 50450 쿠알라룸푸르, 말레이시아

호텔설명

호텔 추가 정보

  • 파빌리온 쿠알라룸푸르와 쿠알라룸푸르 컨벤션 센터까지 연결 다리를 통해 5분 거리입니다.

  • 지하 2층에서는 MPV, SUV, 4WD 등 대형 차량을 위한 전용 주차장을 이용하실 수 있습니다.

  • Touch N Go, Visa, MasterCard, Amex, UnionPay, MyDebit을 사용한 현금 없는 주차.

  • 호텔 투숙객을 위한 특별 주차 요금은 하루 MYR5 정액 요금으로 여러 번 입장할 수 있습니다.

  • 1박당 객실당 MYR10 관광세가 호텔에 지불해야 하는 모든 외국인 투숙객에게 적용됩니다.

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호텔 위치

노보텔 쿠알라룸푸르 시티 센터

2 Jalan Kia Peng
50450 쿠알라룸푸르
말레이시아

GPS:3.151229, 101.71252

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Food Exchange

1층에서 최고의 만족을 느낄 수 있는 "퓨전" 최첨단 요리를 제공하는 푸드 익스체인지(Food Exchange)를 경험해 보십시오. 하루의 휴식을 취하면서 재충전을 하고 편안한 일품 식사 메뉴를 마음껏 즐겨보십시오.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  3,275 리뷰

TripAdvisor 평가  3.7/5  4,735 리뷰

Premium breakfast experience at the Premier Lounge

트립어드바이저 평점 5.0/5

CheongKamHoe TripAdvisor 인증 리뷰

I was being invited to have breakfast at the tastefully-decorated Premier Lounge by a friend recently. While The spread was somewhat small but it was adequate and yummy. Yet what stood out was that Novotel, a 4 star hotel could have easily surpass any r 5 star hotel lounges in the vicinity given the high quality of food and beverages served. While the bread section at the premier lounge was small but it offered Payson Bretton Butter, a premium French butter. That was a rarity at a 4 star. Moving on, the local fares like Nasi Lemak was so good. I particularly loved the aroma of the chilly paste which went so well with my coconut milk rice. In addition, premium sparkling and still water San Pelligrino and Aqua Panna were served throughout along with coffee and tea. Such beverages can only be seen at a 5 star property and mind you not all 5 star lounges may want to have that as they are costly drinks. To elevate my breakfast experience, the staff, both Asif and Rasid were superb. They wore genuine smiles and were more than happy to be at your beck and call. I think Novotel has definitely hired the best staff. I have stayed there at least twice and i still remembered how proactive and guest- orienting the GM, Ms Angelia Ku was. I wanted to actually meet her that very morning. However she was away. To the management and GM, tq for having me and I definitely will book another stay in the near future to enjoy such sumptuous breakfast again.

Dear Cheong Kam Hoe, Thank you sincerely for sharing such a thoughtful and generous review. It brings me great joy to know that your breakfast experience at our Premier Lounge was memorable, and that the quality of our offerings. From the local dishes to the premium beverages — exceeded your expectations. I am especially proud to hear your kind words about Asif and Rasid. They embody the service culture we strive for at Novotel Kuala Lumpur City Centre, and I will personally share your compliments with them. Your recognition of our efforts, including the leadership of our team, truly means a great deal. I am sorry to have missed the opportunity to meet you during your visit, but I hope to welcome you personally on your next stay. Thank you once again for your continued support, and we look forward to hosting you again soon for another delightful experience. Sincerely Angelia Ku General Manager

고객 평점 4.0/5

Seungho M. 가족 - 전체(All) 통지 확인

위치, 룸상태, 직원들의 친절한 모습 모두 좋았다. 아쉬운 부분은, 친구 부부와 넷이 두개의 방을 얻어 머물렀는데 웰컴 드링크 쿠폰을 사용하려고 했을때 쿠폰은 룸 당 하나씩 나오는데 쿠폰 하나에 드링크 하나라는 호텔의 설명은 웰컴이 느껴지지 않았다.

Dear Seungho M., We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angelia Ku General Manager

Good Service

트립어드바이저 평점 5.0/5

Hon yan C TripAdvisor 인증 리뷰

I would like to compliment your team specially Soon, Mehedi and Mamun provide good service. The staff were attentive, polite and made the dining experience very pleasant. Food was good and will recommend to my friends. I also loved the atmosphere here. The service team made us feel so comfortable

Dear Hon yan C, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that Soon, Mehedi and Mamun made your dining experience enjoyable with their attentive and warm service. It’s great to know you enjoyed the food and atmosphere as well. Your kind words motivate us to keep delivering our best. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre soon. Sincerely Angelia Ku General Manager

My Novotel…

트립어드바이저 평점 5.0/5

Exuro30 TripAdvisor 인증 리뷰

As always, we had a great stay and it is really nice to see some familiar faces in the frontdesk. Suprisingly, I got the same room again lol. Although, the breakfast area changed it is still my favorite hotel in KL. The location, the people, and the service. That is experience.

Dear Exuro30, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and were greeted by familiar faces at the front desk. It is great to know you got the same room again and we will take that as a compliment. We are also happy that you enjoyed our refreshed breakfast area while still feeling at home at your favourite hotel in KL. Your kind words about our location, team, and service mean a lot to us. We look forward to welcoming you back for another memorable stay soon. Sincerely Angelia Ku General Manager

Dreadful reservations and check in. Avoid this hotel if you are in a group as they will certainly mess up your booking.

트립어드바이저 평점 1.0/5

Richard G TripAdvisor 인증 리뷰

The worst check-in experience I have ever had. They had our names wrong and were unable to update them. We messed around at the front desk for 45 mins (we had priority check-in) and then our keys did not work. My Accor membership was unable to be updated as my room was under the name of a fellow traveller which they also could not correct. No welcome drink and no discounts on food or beverage were applied as my membership was not linked to my room. The front desk staff are clueless and when I complained multiple times they just looked at me, offering no solutions or offering to bring in a manager to assist. No offers of help or anything of good will was offered as an apology. The problems kept compounding from there. The wrong credit cards were attached to rooms of others in our group and so I was unable to charge anything to my room. My key was cancelled twice during my stay which is incredibly annoying and I was unable to charge anything to my room as the credit card was under another of our party's name. Getting an ice bucket sent to the room took three calls on more than one occasion and I eventually went down tot he bar and collected it myself. Absolute incompetence! It is a shame because the hotel is very well located and the rooms are clean and quiet. Other than the front desk team the rest of the staff were friendly and helpful. Breakfast was generally awful. Large wheels of cheese unsliced with no means to do so. Freezing cold butter on ice that was rock hard and the coffee was revolting. Compared to the two other Novotel I stayed in the two previous weeks in Vietnam the KL Novotel is an unfunny joke and now that I am home I will have to contact Accor to get my credits added to my membership.

Dear bonbluca, Thank you for taking the time to share your recent experience at Novotel Kuala Lumpur City Centre. We sincerely apologise for the inconvenience and frustration you encountered during your stay. It is truly disappointing to learn that your visit did not meet expectations, and please rest assured that your feedback has been shared with our team for immediate review and improvement. We would like to take this opportunity to clarify a few points regarding your reservation. The booking was initially made under another main booker’s name, and as it was created by that booker directly, we were unable to amend the reservation details to your name. Consequently, the booking could not be linked to your ALL – Accor Live Limitless membership, which is necessary in order to earn points and enjoy member-related benefits. To ensure points are credited automatically in future stays, bookings must be made under your own membership account either through the hotel website or the ALL app. In addition, based on your current Silver status, the welcome drink benefit will become available once you have reached Gold status. However, we sincerely apologise if this was not properly explained upon your check-in. We truly regret that your arrival experience and service interactions fell short of expectations, and we understand how this has affected your overall impression of the stay. Your comments on the breakfast offerings, service rendered at Gourmet Bar and the consistency have also been noted for further review with the respective departments. We appreciate your kind words about our location and housekeeping team, and we hope you will allow us another opportunity in the future to provide a more seamless and pleasant experience. Sincerely Angelia Ku General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,757 리뷰 9.6/10 위치
  • 2,283 리뷰 7.7/10 객실
  • 2,389 리뷰 8.4/10 서비스
  • 52 리뷰 7.1/10 인터넷 가격
  • 1,187 리뷰 8.3/10 청결도
  • 969 리뷰 5.7/10 안락함
  • 918 리뷰 7.1/10 조식
  • 181 리뷰 5.5/10 수영장

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주변에 있는 다른 시설

쿠알라 룸푸르 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.