Dear L. Min K., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location and the friendly service provided by our team especially the manger who checked you in. We also appreciate your comments regarding the check-in experience and the condition of our facilities. We understand that some areas may appear dated, and we are continuously working to maintain and improve the hotel to ensure a comfortable experience for our guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Sunmi J., Thank you for taking the time to share such a detailed account of your experience. We are pleased that you appreciated our location, facilities, and the service provided by our restaurant team. However, we are deeply sorry that the incident with our Front Desk left such a negative impression and affected what should have been an enjoyable family stay. We sincerely apologise for the inconvenience and frustration caused when your key card stopped working. We fully understand how distressing this must have been, particularly as your family was waiting outside the room with wet clothes after using the pool. We are also concerned by your feedback regarding the manner in which the situation was communicated. Regardless of the reservation circumstances, it should never have felt as though you were being blamed for anything. We sincerely regret that the interaction made you feel dismissed or uncomfortable. Your comments regarding the advance communication with our Reservations team, the information provided during check-in, and the subsequent confusion over your consecutive stay have been noted. We will review the matter with the relevant departments to better understand where the communication breakdown occurred and how we can prevent similar situations from happening again. Most importantly, we take your comments about the attitude and communication of our Front Desk colleague very seriously. Your expectation of a prompt apology, reassurance, and helpful assistance has been noted. We will use your feedback as an opportunity to reinforce the importance of empathy, ownership, and respectful communication in our service training. We are grateful that you took the time to explain what happened in such detail. While we understand that an apology at the end of the incident could not undo the frustration you and your family experienced, please accept our sincere apologies for falling short of the standards you rightly expected from Pullman KLCC. We hope that, despite this unfortunate incident, you may consider giving us another opportunity in the future to restore your confidence in our hotel and demonstrate the level of warm and professional hospitality that our guests rightfully expect. Kind regards, Devi.C Guest Experience

Dear K. Pilmoo, We're happy you enjoyed your time with us so much at Pullman KLCC! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon! Kind regards, Devi.C Guest Experience

Dear H. Jinsun, Thank you for taking the time to share your detailed feedback following your six-night stay. We are pleased to know that you appreciated our location and, in particular, the exceptional service provided by Isa at breakfast. We sincerely apologise for your concerns regarding the swimming pool. We understand how disappointing it must have been to experience unclear water and subsequently notice an odour. We take the maintenance and water quality of our facilities seriously, and your comments will be shared with the relevant team for further review. Regarding the arrival service, we are sorry that the assistance you expected was not consistently provided. We note that no calls or requests were received from your room during your stay, so our team did not have an opportunity to respond to or follow up on any concerns while you were in-house. Nevertheless, we regret that you felt the service was inconsistent and appreciate you bringing this to our attention. We are especially grateful for your kind recognition of Isa. It is wonderful to hear that his professionalism, warmth and attentive service made such a strong impression. We will certainly share your compliments with him and use your feedback to reinforce our service standards across the team. Thank you again for your honest feedback. We value your comments and hope to have the opportunity to provide you with a more consistently positive experience in the future. Kind regards, Devi.C Guest Experience

Dear Y. Jinbeom, Thank you for sharing your feedback with us. We are pleased to know that you had a positive experience with our team at the Club Lounge. Although you may not recall their names, we truly appreciate your kind recognition of all our colleagues who took care of you and made you feel welcomed during your visits. Your compliments will be shared with the team as encouragement for them to continue delivering warm and attentive service to our guests. Thank you for choosing Pullman KLCC Hotel & Residences. We look forward to welcoming you back for another enjoyable stay. Kind fregards, Devi.C Guest Experience

Dear S. Minsu, Thank you for taking the time to share your feedback with us, and please accept our sincere apologies for the unpleasant experience you encountered during your stay. We are truly sorry for the presence of a pest in your room. This is not the standard of cleanliness and hygiene we strive to maintain, and we fully understand how disappointing and unsettling this must have been, especially during a business trip. Please be assured that your comments have been taken very seriously and have been immediately shared with our Housekeeping and Pest Control teams for thorough investigation and corrective action. We also regret that the room change offered did not fully meet your expectations or provide a suitable alternative in the circumstances. Your feedback highlights an important area for improvement in how we respond to such situations, and we will be reviewing our procedures to ensure a better guest experience moving forward. Thank you for bringing this to our attention and for providing supporting photos and videos. We appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in us in the future. Kind regards, Devi.C Guest Experience

Dear P. Beomjun, Thank you for sharing your kind feedback following your recent stay at Pullman KLCC Hotel & Residences. We are delighted to hear that you enjoyed the comfort of your accommodation and found your room clean, spacious, and pleasant. It is also wonderful to know that the room temperature and overall floor layout met your expectations, contributing to a comfortable stay. We are equally pleased that you enjoyed our breakfast selection and appreciated the cleanliness of our hotel. Your positive comments are greatly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Devi.C Guest Experience

Dear I. Kwi S., Thank you for sharing your thoughtful feedback. We are delighted to know that you had a comfortable stay and that our hotel met your expectations even when compared with your experiences across different countries. We are also glad to hear that our front desk team was able to assist you promptly and kindly with the computer issue. Your recognition of their effort is truly appreciated and will be shared with them. We value your support and look forward to welcoming you back again for another pleasant stay. Kind regards, Devi.C Guest Experience

Dear K. jinah, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We regret the issues you encountered with the bathroom lighting and the power outlet beside the bed, as well as the time taken to resolve the matter during the evening. Please be assured that your comments have been shared with our Housekeeping team to strengthen our room inspection procedures and prevent similar situations in the future. We are also sorry to learn that the breakfast did not meet your expectations and that the service during your arrival, particularly regarding luggage assistance, was lacking. This is certainly not the level of hospitality we aim to provide to our guests. Your feedback is very important to us as it helps us improve both our facilities and service standards. We truly hope to have another opportunity to welcome you back for a much better experience in the future. Kind regards, Devi.C Guest Experience

Dear K. Minjae, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Dear Mr H. Seok, Thank you for your kind feedback. We are pleased to know you appreciated our location and cleanliness. Your recognition means a lot to our team and encourages us to maintain high standards in our service and facilities. We look forward to welcoming you again for another pleasant stay. Kind regards, Devi.C Guest experience

Dera K. Jong Y., Thank you for sharing your feedback following your recent stay with us. We are glad to know you appreciated our location, though we are sorry to hear that other aspects of your experience did not fully meet your expectations. Please accept our sincere apologies regarding the breakfast coffee quality and the room air-conditioning not performing to your comfort level. We would also like to note that we were unable to find any recorded report or grievance regarding the air-conditioning unit during your stay. Nevertheless, we take your comment seriously and have already shared this with our Engineering team to thoroughly inspect and ensure the unit is functioning optimally. Your feedback regarding the hotel view and breakfast offerings has also been shared with the relevant teams for review and improvement. We appreciate your comments as they help us identify areas where we can do better, and we hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Kind regards, Devi.C Guest Experience

Dear S. Jeonggeun, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our convenient location, clean rooms, and the friendly service provided by our team. We also appreciate you highlighting your experience with the Best Price Guarantee process. While we’re glad it was successfully applied, we sincerely apologize for the inconvenience caused by the lack of clarity in the updated reservation details and invoice processing. Your comments have been shared with the team to improve communication and ensure a smoother experience for our guests in the future. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more seamless stay. Kind regards, Devi.C Guest Experience

Dear P. Hyunwoo, Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed our convenient location for city tours and appreciated the complimentary bar. We sincerely apologize that the pool temperature and housekeeping service did not meet your expectations. Your feedback has been shared with the team to help us improve these areas. We appreciate your kind mention of our membership benefits and hope to welcome you back for an even more enjoyable stay in the future. Kind regards, Devi.C Guest Experience

Dear K. Minkeon, Thank you for sharing your detailed feedback following your recent stay with us. We are truly delighted to hear that you enjoyed our prime location, smooth check-in experience, swimming pool facilities, and the warm hospitality extended by our team. Your kind words mean a great deal to us. However, we sincerely apologize for the inconvenience caused regarding the minibar inquiry after your check-out. As there was an error in the system, your earlier mentioned charges have been nullified and your email has been responded to by the F&B manager in charge. We regret any confusion or concern this may have caused. We also appreciate your constructive comments regarding the breakfast selection. As an international hotel, we strive to cater to a diverse range of tastes, and your feedback highlights an important area for improvement. Please be assured that we will share your comments with our culinary team as we continue to enhance the variety and balance of our offerings. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better experience in the future. Kind regards, Devi.C Guest Experience

Dear P. Giyoung, Thank you for taking the time to share your feedback and for choosing to stay with us again. First and foremost, please accept our sincere apologies for the inconvenience you experienced during your recent visit. We are truly sorry to learn that the condition of the initial room did not meet expectations and that the room change caused a delay to your plans. While we understand that our team arranged a move to another room upon your request, we regret that the process took longer than it should have and impacted your overall experience. We are also concerned to hear about the missing hairdryer, the TV remote batteries, the issue with the power outlet and shower cleanliness. Please rest assured that your comments have been shared with our Housekeeping and Engineering teams to reinforce our room inspection procedures and ensure that all amenities and facilities are properly checked prior to guest arrival. Furthermore, we sincerely regret your experience at the 4th floor lounge check-in counter. The level of service you described does not reflect the standards of hospitality we strive to deliver, especially for our valued Platinum members. Your feedback has been shared with the Club Lounge team so that we can address this matter and reinforce the importance of courteous and attentive service. We truly appreciate your loyalty and are disappointed that this stay did not reflect the positive experience you had previously. We hope you will give us another opportunity in the future to provide you with the seamless and welcoming stay you expect from us. Kind fregards, Devi.C Guest Experience

Dear C. Ahram, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, including the extra bed and the smoke smell exhaust fan. Our team addressed these concerns immediately as the extra bed was replaced and the exhaust fan was repaired by our engineering team. We regret that these defects affected your experience. Regarding the upgrade charge, it was applied based on a daily rate rather than the total length of your stay, and we understand this may have caused confusion. We appreciate your feedback as it helps us identify areas for improvement. Please be assured that we are committed to enhancing both our facilities and service so that future stays meet the high standards our guests expect. Kind regards, Devi.C Guest Experience

Dear C. Jong I., Thank you for sharing your feedback. We are delighted to hear that you enjoyed your anniversary deco and cake and found our location convenient. We’re glad the spacious and clean rooms, as well as our team's assistance with the wifi connection issue, contributed to a satisfying stay. We appreciate your suggestion regarding the pool and will take it into consideration for future improvements. We look forward to welcoming you back for another enjoyable visit. Kind regards, Devi.C Guest Experience

Dear k. Hyunkeun, Thank you for taking the time to provide detailed feedback regarding your recent stay. We sincerely apologize that your experience fell far short of the high standards you expect from an Accor property. We are very concerned to learn about the multiple issues you encountered, including the room key malfunctions, TV remote, missing bathrobes, stained sofa, and the condition of the grouting. This is not the level of service or cleanliness we aim to deliver. We also deeply regret the delay in addressing your complaints and the impact it had on your stay. Your observation about our response time is taken very seriously, and we will review our procedures to ensure prompt attention to all guest concerns in the future. Please be assured that your comments have been shared with our housekeeping, maintenance, and management teams. Immediate actions are being taken to rectify these issues and prevent a recurrence. We truly value your loyalty to Accor and regret that this stay did not reflect the quality you have experienced at our other properties. We hope to have the opportunity to welcome you back and restore your confidence in our brand. Kind regards, Devi.C Guest Experience