풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스 5성

고객 평점 (ALL 평가) 4.3/5 4,001 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스 - Image 1
풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스 - Image 2
풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스 - Image 3
풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스 - Image 4
No 4 Jalan Conlay, 50450 쿠알라룸푸르, 말레이시아

호텔설명

호텔 추가 정보

  • 우수하고 친절한 고객 서비스

  • 모험을 즐기는 여행객을 위한 특별 요리가 있는 레스토랑

  • 아름다운 전망의 테라스

  • 쇼핑 및 엔터테인먼트 지구 근처의 골든 트라이앵글 소재

  • 호화로운 부티크와 쿠알라룸푸르 관광지에 인접

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호텔 위치

풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스

No 4 Jalan Conlay
50450 쿠알라룸푸르
말레이시아

GPS:3.15013, 101.7145

전화
팩스 +60 3-2170 8808

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  4,001 리뷰

고객 평점 3.0/5

Giyoung P. 가족 - 전체(All) 통지 확인

호텔 체크인후 바로 파빌리온몰 방문및야시장 계획이었으나 객실정비가 부족해서 객실변경하느라 2시간이나 지체되어 모든계획이 수포로 돌아감.

Dear P. Giyoung, Thank you for taking the time to share your feedback and for choosing to stay with us again. First and foremost, please accept our sincere apologies for the inconvenience you experienced during your recent visit. We are truly sorry to learn that the condition of the initial room did not meet expectations and that the room change caused a delay to your plans. While we understand that our team arranged a move to another room upon your request, we regret that the process took longer than it should have and impacted your overall experience. We are also concerned to hear about the missing hairdryer, the TV remote batteries, the issue with the power outlet and shower cleanliness. Please rest assured that your comments have been shared with our Housekeeping and Engineering teams to reinforce our room inspection procedures and ensure that all amenities and facilities are properly checked prior to guest arrival. Furthermore, we sincerely regret your experience at the 4th floor lounge check-in counter. The level of service you described does not reflect the standards of hospitality we strive to deliver, especially for our valued Platinum members. Your feedback has been shared with the Club Lounge team so that we can address this matter and reinforce the importance of courteous and attentive service. We truly appreciate your loyalty and are disappointed that this stay did not reflect the positive experience you had previously. We hope you will give us another opportunity in the future to provide you with the seamless and welcoming stay you expect from us. Kind fregards, Devi.C Guest Experience

고객 평점 0.5/5

Ahrom C. 가족 - 전체(All) 통지 확인

너무 연식이 오래되고 더러웠음.직원 응대도 엉망.아코르 다시는 이용하고 싶지 않음

Dear C. Ahram, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, including the extra bed and the smoke smell exhaust fan. Our team addressed these concerns immediately as the extra bed was replaced and the exhaust fan was repaired by our engineering team. We regret that these defects affected your experience. Regarding the upgrade charge, it was applied based on a daily rate rather than the total length of your stay, and we understand this may have caused confusion. We appreciate your feedback as it helps us identify areas for improvement. Please be assured that we are committed to enhancing both our facilities and service so that future stays meet the high standards our guests expect. Kind regards, Devi.C Guest Experience

고객 평점 4.5/5

Jong I. C. 커플 - 전체(All) 통지 확인

결혼기념일 선물도 고마웠고, 위치도 좋아 이동하기가 좋았습니다. 만족스러운 여행이었습니다.

Dear C. Jong I., Thank you for sharing your feedback. We are delighted to hear that you enjoyed your anniversary deco and cake and found our location convenient. We’re glad the spacious and clean rooms, as well as our team's assistance with the wifi connection issue, contributed to a satisfying stay. We appreciate your suggestion regarding the pool and will take it into consideration for future improvements. We look forward to welcoming you back for another enjoyable visit. Kind regards, Devi.C Guest Experience

고객 평점 1.0/5

Hyunkeun K. 가족 - 전체(All) 통지 확인

대응이 느리며, 룸 관리가 제대로 되지 않는다. 룸키도 제대로 작동을 하지않아 매일 교체를 해야했고, TV리모콘도 제대로 작동이 되질 않았다. 5성급 호텔같은 느낌 보다는 , 모텔 대응을 받는 느낌이였다. 싱가폴 페어몬트, 상하이 풀만등 다른 아코르 계열을 이용해봤으나 차이는 확연해보인다.

Dear k. Hyunkeun, Thank you for taking the time to provide detailed feedback regarding your recent stay. We sincerely apologize that your experience fell far short of the high standards you expect from an Accor property. We are very concerned to learn about the multiple issues you encountered, including the room key malfunctions, TV remote, missing bathrobes, stained sofa, and the condition of the grouting. This is not the level of service or cleanliness we aim to deliver. We also deeply regret the delay in addressing your complaints and the impact it had on your stay. Your observation about our response time is taken very seriously, and we will review our procedures to ensure prompt attention to all guest concerns in the future. Please be assured that your comments have been shared with our housekeeping, maintenance, and management teams. Immediate actions are being taken to rectify these issues and prevent a recurrence. We truly value your loyalty to Accor and regret that this stay did not reflect the quality you have experienced at our other properties. We hope to have the opportunity to welcome you back and restore your confidence in our brand. Kind regards, Devi.C Guest Experience

고객 평점 5.0/5

Hyeonjeong S. 1인 - 전체(All) 통지 확인

위치도 좋았고 모든 직원들이 친절했습니다 저를 도와주기위해 최선을 다하는 모습이 인상깊었습니다 다음에도 쿠알라룸푸르를 방문한다면 풀만에 숙박하고 싶습니다

Dear S. Hyeonjeong, Thank you for sharing your wonderful feedback. We are delighted to hear that you were very satisfied with your stay and enjoyed our great location. It is especially rewarding to know that our friendly team made a positive impression by going the extra mile to assist you especially Ms Nisa from the Club Lounge. Your kind words truly motivate us to continue delivering excellent service. We look forward to welcoming you back to Pullman KLCC on your next visit. Safe travels and see you again soon! Kind regards, Devi.C Guest Experience

그 외 웹 사용자 평가 등급

  • 2,683 리뷰 9.6/10 위치
  • 3,128 리뷰 7.1/10 객실
  • 3,332 리뷰 7.8/10 서비스
  • 102 리뷰 4.9/10 인터넷 가격
  • 1,252 리뷰 6.6/10 청결도
  • 1,238 리뷰 7.8/10 조식
  • 936 리뷰 6.5/10 편의 시설
  • 5 리뷰 10/10 해변

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