풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스 5성

고객 평점 (ALL 평가) 4.3/5 3,989 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스 - Image 1
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풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스 - Image 4
No 4 Jalan Conlay, 50450 쿠알라룸푸르, 말레이시아

호텔설명

호텔 추가 정보

  • 우수하고 친절한 고객 서비스

  • 모험을 즐기는 여행객을 위한 특별 요리가 있는 레스토랑

  • 아름다운 전망의 테라스

  • 쇼핑 및 엔터테인먼트 지구 근처의 골든 트라이앵글 소재

  • 호화로운 부티크와 쿠알라룸푸르 관광지에 인접

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호텔 위치

풀만 쿠알라룸푸르 시티 센터 호텔 & 레지던스

No 4 Jalan Conlay
50450 쿠알라룸푸르
말레이시아

GPS:3.15013, 101.7145

전화
팩스 +60 3-2170 8808

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  3,989 리뷰

고객 평점 5.0/5

Jeonggeun S. 가족 - 전체(All) 통지 확인

늦은 체크인으로 결제변경이 필요했는데 결제변경 과정에서 직원들이 친절하게 잘 처리해주었습니다. 객실을 청결하게 잘 청소해주었습니다.

Dear S. Jeonggeun, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our convenient location, clean rooms, and the friendly service provided by our team. We also appreciate you highlighting your experience with the Best Price Guarantee process. While we’re glad it was successfully applied, we sincerely apologize for the inconvenience caused by the lack of clarity in the updated reservation details and invoice processing. Your comments have been shared with the team to improve communication and ensure a smoother experience for our guests in the future. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even more seamless stay. Kind regards, Devi.C Guest Experience

고객 평점 3.5/5

Hyunwoo P. 가족 - 전체(All) 통지 확인

전체적으로 만족하나 하우스 키핑 서비스 관리가 필요한듯 합니다. 청소가 그닥 깨끗하지 않네요... complimentry bar가 만족스러웠습니다.

Dear P. Hyunwoo, Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed our convenient location for city tours and appreciated the complimentary bar. We sincerely apologize that the pool temperature and housekeeping service did not meet your expectations. Your feedback has been shared with the team to help us improve these areas. We appreciate your kind mention of our membership benefits and hope to welcome you back for an even more enjoyable stay in the future. Kind regards, Devi.C Guest Experience

고객 평점 3.0/5

Minkeon K. 가족 - 전체(All) 통지 확인

체크인 과정이 너무 편안하고 좋았습니다! 투숙하는 동안 수영장도 잘 이용하였어요! 친절한 스텝들도 감사합니다!

Dear K. Minkeon, Thank you for sharing your detailed feedback following your recent stay with us. We are truly delighted to hear that you enjoyed our prime location, smooth check-in experience, swimming pool facilities, and the warm hospitality extended by our team. Your kind words mean a great deal to us. However, we sincerely apologize for the inconvenience caused regarding the minibar inquiry after your check-out. As there was an error in the system, your earlier mentioned charges have been nullified and your email has been responded to by the F&B manager in charge. We regret any confusion or concern this may have caused. We also appreciate your constructive comments regarding the breakfast selection. As an international hotel, we strive to cater to a diverse range of tastes, and your feedback highlights an important area for improvement. Please be assured that we will share your comments with our culinary team as we continue to enhance the variety and balance of our offerings. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better experience in the future. Kind regards, Devi.C Guest Experience

고객 평점 3.0/5

Giyoung P. 가족 - 전체(All) 통지 확인

호텔 체크인후 바로 파빌리온몰 방문및야시장 계획이었으나 객실정비가 부족해서 객실변경하느라 2시간이나 지체되어 모든계획이 수포로 돌아감.

Dear P. Giyoung, Thank you for taking the time to share your feedback and for choosing to stay with us again. First and foremost, please accept our sincere apologies for the inconvenience you experienced during your recent visit. We are truly sorry to learn that the condition of the initial room did not meet expectations and that the room change caused a delay to your plans. While we understand that our team arranged a move to another room upon your request, we regret that the process took longer than it should have and impacted your overall experience. We are also concerned to hear about the missing hairdryer, the TV remote batteries, the issue with the power outlet and shower cleanliness. Please rest assured that your comments have been shared with our Housekeeping and Engineering teams to reinforce our room inspection procedures and ensure that all amenities and facilities are properly checked prior to guest arrival. Furthermore, we sincerely regret your experience at the 4th floor lounge check-in counter. The level of service you described does not reflect the standards of hospitality we strive to deliver, especially for our valued Platinum members. Your feedback has been shared with the Club Lounge team so that we can address this matter and reinforce the importance of courteous and attentive service. We truly appreciate your loyalty and are disappointed that this stay did not reflect the positive experience you had previously. We hope you will give us another opportunity in the future to provide you with the seamless and welcoming stay you expect from us. Kind fregards, Devi.C Guest Experience

고객 평점 0.5/5

Ahrom C. 가족 - 전체(All) 통지 확인

너무 연식이 오래되고 더러웠음.직원 응대도 엉망.아코르 다시는 이용하고 싶지 않음

Dear C. Ahram, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, including the extra bed and the smoke smell exhaust fan. Our team addressed these concerns immediately as the extra bed was replaced and the exhaust fan was repaired by our engineering team. We regret that these defects affected your experience. Regarding the upgrade charge, it was applied based on a daily rate rather than the total length of your stay, and we understand this may have caused confusion. We appreciate your feedback as it helps us identify areas for improvement. Please be assured that we are committed to enhancing both our facilities and service so that future stays meet the high standards our guests expect. Kind regards, Devi.C Guest Experience

그 외 웹 사용자 평가 등급

  • 2,670 리뷰 9.6/10 위치
  • 3,088 리뷰 7.3/10 객실
  • 3,377 리뷰 7.9/10 서비스
  • 86 리뷰 5.5/10 인터넷 가격
  • 1,259 리뷰 6.9/10 청결도
  • 1,231 리뷰 7.9/10 조식
  • 933 리뷰 6.6/10 편의 시설
  • 5 리뷰 10/10 해변

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