ノボテル ブリスベン サウスバンク 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 4,811 件のレビュー

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38 Cordelia St, 4101 サウスブリスベン, オーストラリア

説明

ホテルのその他の情報

  • ご出張でご利用のお客さまやカップル、ご家族でのご利用に適したさまざまな宿泊オプションをご用意しております。

  • The hotel features easy laneway access to the convention centre.

  • 車椅子のお客さまにも快適で利用しやすい客室をご用意しています。

  • ジュニアスイートは、独立したラウンジとベッドルームがあり、ブリスベン郊外の素晴らしい眺めがお楽しみいただけます。

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

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ホテル所在地

ノボテル ブリスベン サウスバンク

38 Cordelia St
4101 サウスブリスベン
オーストラリア

GPS:-27.47748, 153.01734

電話番号
ファックス +61 7 3295 4145

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  4,811 件のレビュー

トリップアドバイザーの評価  4.5/5  795 件のレビュー

2025エクセレンス認証

Ripped off

トリップアドバイザーの評価 1.0/5

TPR S トリップアドバイザー認証口コミ

A charge appeared on my account for food and alcohol at Spice Central Kitchen & Bar that did not belong to me. When I informed the duty manager, she was unable to produce a signed bill but refused to reverse the charge and insisted that my card was not charged. When the charge appeared on my bank statement, I emailed her but she ignored me completely!

Hi there, Thank you for sharing this information with us. When you have a moment, could you please email us directly at ha0x0-sl2@accor.com so we can look into this as promptly as possible? Kind regards, Atlanta Bell Digital Marketing Manager Novotel Brisbane South Bank

Very Poorly Managed Hotel

トリップアドバイザーの評価 1.0/5

RieMcD トリップアドバイザー認証口コミ

Very poorly managed hotel that is obviously cutting costs to bare minimum. The things I expect of a Novotel are sheets that are not scratchy, more than 1 towel each for an overnighter, particularly where there is a pool, and friendly service for Gold status members who also have paid Accor membership. You definitely get none of those at the Novotel at South Brisbane. If you ask for a later check out to 12 noon it’s an automatic and emphatic NO. I, therefore, had to check out and sit down at the Bar area trying to do some work while my husband attended a meeting elsewhere. I tried to order something to eat after 11 am from the Bar Menu but was told the onlything I could get was a drink. I ordered a lemonade / Sprite but got a soda water with a piece of lemon? There are no cafes close by / across the road so you have no choice and have to hike over the South Bank so you would think the Bar Menu would start earlier or you could at least get a toasted sandwich or something the Bar staff could handle. There is not enough parking. Never had that problem at the Sofitel in Brisbane or the Pullman, both of which are in the City. With this Hotel you have to Park over at the Convention Centre. The staff couldn’t have been more unpleasant and unhelpful if they tried.

Dear Guest, Thank you for sharing your feedback. I’m truly sorry that your experience with our team felt unkind and unaccommodating. This is not the level of service we strive to deliver. Your comments have been shared with our leadership team, and we are addressing them seriously to ensure a higher standard of guest care moving forward. I also apologise for the discomfort with the linens and any confusion regarding towels. Additional towels are kept in the cupboard, and we’re always happy to provide more upon request - this should have been made clearer to you. Regarding late checkout, while we always try to accommodate such requests they are subject to availability. Unfortunately, on this occasion we were unable to extend your stay, as we needed to prepare rooms for arriving guests. I’m sorry this left you in a difficult position. We understand your frustration with limited food service before midday and are reviewing our offerings to improve flexibility. As for parking, we regret the inconvenience; space onsite is limited, and we do our best to direct guests to the nearest available options. We truly appreciate you taking the time to share your experience with us. Your feedback helps us continue to grow and deliver a better experience for every guest. Kindest regards, Novotel Brisbane South Bank

Best hotel in Brisbane

トリップアドバイザーの評価 5.0/5

Fearless12416346793 トリップアドバイザー認証口コミ

The room is comfortable, cosy and clean. In addition the bathroom setup is amazing. The highlight of my staying is the friendly and helpful staff. Katie, the front desk was simply amazing.

Dear Guest, Thank you for your generous review and thoughtful feedback. We're delighted to hear that you found your room comfortable, cosy and clean, and that the bathroom layout was a highlight. We're especially pleased to know our team left such a positive impression. It’s always rewarding to hear when our service helps make a stay memorable. We hope to welcome you back on your next visit to Brisbane. Sincerely, Novotel Brisbane South Bank

お客さまの声 4.0/5

Tanaka S. ファミリー - 確認済みレビュー すべて

子供へのぬいぐるみのギフトがあったり、フロントのスタッフの対応がとても親切でした。パークにも近くて、徒歩圏内でたくさん遊べました。唯一、朝食が値段の割に乏しい気がしたけれど、子供は無料など、子連れにとてもいいホテルでした。

Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We’re delighted to know you and your family had a pleasant visit and that our team helped make your stay enjoyable. It’s wonderful that you were able to make the most of our location to South Bank attractions. We appreciate your thoughts on breakfast and will take this on board as we review our offerings. We hope to have the chance to welcome you and your family back on your next trip to Brisbane. Kind regards, The Team at Novotel Brisbane South Bank

Outstanding service and stay

トリップアドバイザーの評価 5.0/5

Deidre K トリップアドバイザー認証口コミ

⭐️⭐️⭐️⭐️⭐️ I had an absolutely wonderful stay at Novotel South Bank! The hotel was spotless, stylish, and in the perfect location — close to everything yet peaceful and relaxing. The highlight of my stay, though, was the outstanding service from Katie. She went above and beyond to make sure everything was perfect, from check-in to check-out. Her warm, friendly attitude and genuine care made me feel truly welcome. Thank you, Katie, for your exceptional service — you’re a real credit to the Novotel team! I’ll definitely be back and highly recommend this hotel to anyone visiting Brisbane.

Dear Guest, Thank you for your wonderful review. We're delighted to hear you enjoyed your stay, especially our clean and stylish environment and peaceful yet central location. It’s especially heartening to know that our team’s service left such a lasting impression - your kind words mean a great deal. We’ll be sure to pass on your appreciation. We look forward to welcoming you back on your next visit to Brisbane. Sincerely, Novotel Brisbane South Bank

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 2,617 件のレビュー 8/10 客室
  • 2,501 件のレビュー 8.4/10 サービス
  • 66 件のレビュー 3.5/10 インターネット
  • 1,077 件のレビュー 7.5/10 快適さ
  • 1,028 件のレビュー 7.6/10 清潔さ
  • 806 件のレビュー 7.3/10 料理
  • 731 件のレビュー 7.6/10 朝食

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周辺の他の施設

ブリスベンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。