Ibis Tijuana Zona Rio

We stay at this hotel last night 1/21/2023- Thinking because it’s some what new we should not have any problems. We(me & my husband) are sick with a cold/flu and we’re just needed a place to have a good night rest. Theses rooms do not have heating only air conditioning. We both froze and didn’t even sleep- I did get an extra blanket sent up- but that was not enough. We were gone by 8am. I did call front desk and ask to help set heating in room and that’s when front desk said- NO heat in any rooms. I really wish they would have told us this at check in. As I called to check out, I told front desk, we were not happy at all and feeling even worse than yesterday. She apologized.- asked if we would like free breakfast, but we were so sick we just got our things and left

We got here and the room was very small. The bed was not made up the only bed sheet was dirty as were the quilt cover and pillow covers. There was only one courtesy 330ml bottle of drinking water. As far as towels go there was one bath towel for each, a bath mat but no hand towels. The only waste basket was in the bathroom and none in the bed area. The weather was chilly and we had to bundle up with clothing as there is no heat in the room. I will be happy to check out tomorrow.

The hotel is close to clinic. Room was good size for solo traveller. Noisy outside but lots of construction around. Clean. Bed was comfy. However the pillows ruined the whole experience. Might be picky but pillows make for a good rest. Please change them. Bring on good big pillows. Also supply an extra one. I could get the thermostat to work. I should have called the lobby but didn’t. I wouldn’t not stay here again. I need a good night sleep.

The room can be a little bigger to small. the rest of the Hotel was nice.The service was great the room needed more space.The front desk receptionist was very helpful and very polite.I like it & him..

i had a great time at my stayed, great service ,and clean rooms ,and the location is close to all restaurants and stores in the area,the parking area is safe with security 24 hours.They are really profesionals when you call for your reservations