Ibis Tijuana Zona Rio

Ibis Tijuana Zona Rio

Customer review rating (ALL Rating) 4.0/5 799 reviews

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Ibis Tijuana Zona Rio

Gen. Rodolfo Sánchez Blvd, 9170, Zona Urbana Rio
22010 TIJUANA
Mexico

  • By plane

    APTO DE TIJUANA At 8km / 4 miles

GPS:32.529363, -117.027936

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar

IBIS KITCHEN

Discover the colors of Mexican food and its culinary specialties. Promoting the flavors of the cuisine. In a contemporary way enjoy a culinary trip at an attractive price with a quick service.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  799 reviews

TripAdvisor Rating  3.5/5  45 reviews

Okay.

Customer review rating 3.0/5

Jb Friends - Confirmed reviews ALL

AC was not working, walls were not clean. Shower too compact. Called reception a couple of times before arriving and they would never answer.

Dear Jaime B., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcolcer General Manager

good not great

Customer review rating 3.0/5

Al Families - Confirmed reviews ALL

location was very good. the room smelled like smoke and we are non smokers

Dear Albert S., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcocer Gerente General

Good stay

Customer review rating 5.0/5

Anna Families - Confirmed reviews ALL

The location is ideal, the hotel room was very clean and comfortable. The breakfast was delicious, with many different choices. The staff was very courteous and helpful.

Dear Anna M., We very much appreciate your comments regarding your stay at the Ibis Tijuana Zona Rio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Enrique Colmenares Alcocer General Manager

Good Stay, air conditioning not working

Customer review rating 2.5/5

Jesus C. Couples - Confirmed reviews ALL

The stay was well, the only complaint is that air conditioner was only on for 5 minutes n off for awhile. It was a hot and humid that day the room was mostly warm or hot

Dear Jesus C., Thank you for taking the time to tell us about your experience at the Ibis Tijuana Zona Rio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Enrique Colmenares Alcocer General Manager

Good overall

Customer review rating 3.5/5

Javier Couples - Confirmed reviews ALL

Ok but I was charged twice, I reserved the room on line then charged again when I checked in at the counter

Dear Javiet A., We very much appreciate your comments regarding your stay at the Ibis Tijuana Zona Rio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Enrique Colmenares Alcocer General Manager

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Other web-users rate our hotel

  • 410 reviews 8.6/10 Location
  • 859 reviews 3/10 Room
  • 679 reviews 6.8/10 Service
  • 18 reviews 9.6/10 WiFi
  • 479 reviews 1.6/10 Comfort
  • 402 reviews 4.8/10 Cleanliness
  • 184 reviews 5.2/10 Value
  • 149 reviews 5.6/10 Breakfast

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