美居维也纳拉斐尔酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 684 评论

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Wallgasse 23, 1060 维也纳, 奥地利

描述

酒店其他优惠

  • 可步行到车站，车站有本地和长途火车车次，可直达机场。

  • 玛丽亚希尔费购物街就在拐角处。

  • 我们提供专门的董事会会议室，可方便您举办会议，会议室带露台。

  • 我们带露台的单间公寓是欣赏维也纳景观的绝佳场所。

  • 现代精品酒店，提供优质的早餐。

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酒店位置

美居维也纳拉斐尔酒店

Wallgasse 23
1060 维也纳
奥地利

GPS:48.191929, 16.339215

电话
传真 +43 1 59990904

抵达和交通

酒店服务

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酒店内
  • 停车
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  684 评论

TripAdvisor 评级  4.1/5  634 评论

Convenient and comfortable for a city break

Tripadvisor 评级 3.0/5

420michaelad 经 TripAdvisor 认证的评论

We stayed at this hotel during Advent. The location was quite convenient – close to the city center and easy to reach by car. Our room was fairly spacious, modern, and clean. It didn’t wow us, but it didn’t disappoint either. For our purpose of spending the whole day exploring the city, it was perfectly fine.

The great hotel to visit

Tripadvisor 评级 5.0/5

Jeremarke 经 TripAdvisor 认证的评论

For the price, this is a really good hotel. The rooms may not be large, but they are clean and pleasant. Breakfast is excellent, with a wide selection of breakfast options. It's also a good base for excursions and exploring the city. We recommend it!

Good stay in Vienna

Tripadvisor 评级 4.0/5

ANGELO V 经 TripAdvisor 认证的评论

Mercure Hotel Raphael is well positioned near two subway stations (Gumpendorfer Strasse, U6, is two minutes walk from the hotel, and Westbahnhof, U3, U6, train services, Vienna Airport Lines bus) is ten minutes walk). I had a good room on the sixth floor, with a comfortable bed. Air conditioned worked well. Insulation from outside noise was far from perfect, but the street where the hotel is located had little trafic, so I could sleep well. The bathroom was good, but there was a shower-in-tub that was not very comfortable. Breakfast was very good, staff were helpful. Free wi-fi worked well, but you need to reconnect and accept the general conditions every time you return to the hotel, and the first try always gave an error message; the second try always went well.

Shameful, very dirty, Stains on bedsheets, pillows, bed frames, Zero Accountability, Zero responsibility, NOT a 4 Stars.

Tripadvisor 评级 1.0/5

Mo B 家庭住宿 - 经 TripAdvisor 认证的评论

Mercure Hotel Raphael Wien Claims to be a 4 Stars Hotel But Unfortunately Definitely NOT. We Raised a complaint and provided pictures as proof and we were simply dismissed by Hotel management named loana-Octavia KEREBECZ. Who refused to acknowledge , Zero Accountability, Zero responsibility and simply refused to provide any resolution despite 4 emails. Truly pathetic and shameful customer services. Don’t forget this part of All Accor Group hotel. Seems That All Accor has a lot of problems with their customer service team since most emails and proofs are Just Ignored. We booked two rooms for a family of 4 adults (Rooms 209 and 210) at your On arrival we were so disappointed and gutted to see that the Hotel is truly poorly maintained and definitely NOT a 4 stars which We Paid For. Took over 40 mins just to Check In even that we called ahead informing the front desk we are coming from Italy. (What a Shame) specially we drive over 6 hours to get to the Both Rooms, Bathrooms were very dirty, badly maintained, stains on the pillows, stains the bed frames even on the bedsheets …. I seen many 2 stars Hotels in much better condition, cleaner and hygiene. We try to speak the Hotel Manager but was unavailable, Was very difficult to communicate this issues. Hence had no other option than to send this email. We are attaching pictures as proofs for Both Rooms , Bathrooms in regards to Safety and Hygiene issues , things like coving falling , very dirty , AC Leaking, lots of stains on the bed frames and bedsheets including stains on pillows , wallpaper peeling etc Being a registered disabled person I found it very unsafe , zero hygiene and truly awful. We check in late afternoon around 5pm hence the Hotel had plenty time to ensure both rooms are properly clean. provide clean bedsheets and clean pillows. It is truly sad that everyone can claims to be 4 Stars and yet provide such shameful service and Zero Support for their failures.

Poor rooms, horrible service

Tripadvisor 评级 1.0/5

EventCoordinator2r Solo travel - 经 TripAdvisor 认证的评论

Rooms worn down, in desperate need of renovation. Located far away from the city center in an area that had quite a lot of substance abusers walking around. Some evenings, the hotel reception was empty and anyone could access the floors (no key card needed for the elevators). One night I forgot my key card and reception just handed me a new one without checking my identity and whether I am a guest in the hotel. When I first checked in, I was given a room where air conditioning didn’t work. Housekeeping came to ”fix” it, until it turned off again 5-10 min later. They seemed to know that the air con was not functioning in that room but gave it to me anyway. When I went back down to the reception after boiling in the room for 30 min, they didn’t even offer me a drink, not to mention upgrade, free breakfast. Nothing. They just made me pack and move my stuff myself and go down to get the key to another room. Second room wasn’t much better: worn down, stains everywhere, rust and something black in the bath tub, a blood stain on the duvet, a huge hole in the rug, toilet a bit loose. Air con was working, but temperature or volume could not be adjusted. Overall, felt like a 2-star motel experience, not a 4 star hotel. Housekeeping: did not refill coffee and tea offering in the room without asking, did not change the sheets during my 6 night stay, and came knocking on the door on check-out day at 10:30 (check out at noon). Like, why? Breakfast was not great and when they ran out of melon, they did not refill or bring any other fruit. Reception staff seemed not to care and one of them was flatout rude at checkout. Ultimately, they gave me one free breakfast when I expressed I wasn’t happy with the experience and gave them feedback, but not without huffing and puffing and rolling their eyes at me. Is this just the Viennese service culture? I would not stay here again.

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其他网络用户评价我们的酒店

  • 892 评论 8.8/10 位置
  • 1,023 评论 6.1/10 房间
  • 761 评论 8.4/10 服务
  • 24 评论 6.2/10 上网
  • 685 评论 8/10 早餐
  • 452 评论 5.4/10 清洁度
  • 239 评论 4.5/10 氛围
  • 172 评论 4.9/10 食物

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