维也纳火车西站美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,216 评论

保证最优惠房价
维也纳火车西站美居酒店 - Image 1
维也纳火车西站美居酒店 - Image 2
维也纳火车西站美居酒店 - Image 3
维也纳火车西站美居酒店 - Image 4
Felberstrasse 4, 1150 维也纳, 奥地利

描述

酒店其他优惠

  • 地处维也纳的中心位置，公共交通网络非常发达

  • 供应丰富多样的自助早餐

  • Westside 餐厅供应现代国际美食

  • 6 间会议室，可筹办个性化活动

  • 酒店内停车场，设有 52 个停车位

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

维也纳火车西站美居酒店

Felberstrasse 4
1150 维也纳
奥地利

GPS:48.198155, 16.337507

电话
传真 +43 1 98111930

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WESTSIDE

都市生活与现代工业风格在 Westside 餐厅邂逅。餐厅将传统奥地利美食和国际经典菜肴巧妙融合，确保为您带来满足各种口味的用餐体验。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,216 评论

TripAdvisor 评级  3.7/5  1,480 评论

客户意见评级 5.0/5

Yikang D. 商务住宿 - 所有已确认评论

早餐丰富、服务优良、交通方便

Dear Yikang D., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Old hotel with some issues, but budget friendly.

Tripadvisor 评级 3.0/5

willdejager 经 TripAdvisor 认证的评论

The hotel is situated in an old building close to Vienna Westbahnhof. Check-in was fast and efficient with a friendly member of staff. Due to my Accor All Status, I was upgraded to room 701 with extra space, a couch and a working desk. The bed is very comfortable and safe and minibar (with free drinks) are provided. The Wi-Fi is usable, but you need to log in every day again. A Nepresso machine is provided in the upgrade. The bathroom is old and has seen better days. Irritating is the fluctuating water temperature when taking a shower. It goes from hot to cold and you have to keep adjusting the tap. And because this is an old building with little insulation, the outside noise of a busy road enters the room, so if you are a light sleeper, bring ear plugs. Basically, this is a Mercure of the lower category, closer to the Ibis then to the Novotel brand of Accor. But it is also a lot cheaper than the other Mercure hotels in Vienna. If you only need a room to sleep and shower in, this hotel is an option. If you want the usual luxury of Mercure, pay a little more for an alternative hotel.

Dear wildejager, Thank you very much for your visit. We are very sorry that our hotel did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

AVOID STAYING HERE, Its not 4 stars!

Tripadvisor 评级 1.0/5

FunJustJustin 经 TripAdvisor 认证的评论

We booked to stay at the Hotel Mercure Wien Westbahnhof. This is rated 4 stars on most sites. This should be 2 stars! I have stayed at many Mercures in the past and have had lovely stays. When booking this we had to pay extra to have A/C, fridge (needed to put medication in) and a safe. These are called Superior rooms. In Vienna, in summer, you need AC. These rooms are NOT superior and very small and the furniture is dated. When booking, I asked twice to have a walk-in shower due to my disability and was told they would help (once through Expedia and once through a direct email to the hotel). I also explained at reception when we arrived they just did not care, and they refused. The shower was not safe and became very slippy. I was unable to use it after the first time. My request to have a walk in the shower due to a disability was ignored. The AC would stop during the night and the room would become very hot. The bed itself was a double. The mattress was very firm & hard and uncomfortable to sleep on. The curtains did not close properly, and they did not block out the light. The walls had a terrible paint job and the carpet had holes in. I asked for a quiet floor, but the room was next to the lift and was very noisy at nighttime. The door had a spy hole with no cover, so light came through at night. They advertise a mini-bar on the booking and website, but there is none. Not ever bottled water in the rooms. Most 4-star hotels leave water on arrival in the rooms or offer it. The only good thing is the location of the hotel, near the tram, bus and underground stations and nearby shops. Avoid booking here if staying in Vienna. This is NOT a 4-star hotel and the rooms they sell has Superior are NOT. This hotel is also NOT disabled-friendly and will ignore all special requests.

Dear FunJustJustin, Thank you for yourdetailed feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Utterly inflexible. Poor customer experience.

Tripadvisor 评级 1.0/5

Alex S 经 TripAdvisor 认证的评论

Utterly inflexible with non-refundable rate. Buyer beware. I booked the hotel based on our original flights, and then my airline cancelled our flight out of Vienna. We were rebooked on a different flight a couple of days later. I approached the hotel not for a refund but a simple change of dates which they coldly refused to do even though the exact same room/price. They also refused to refund even partially. Whilst I understand I agreed to the terms and conditions and am not questioning their right to refuse, I find it abhorrent that they would be so inflexible. It is the epitome of poor customer service, and has not only cost them a customer, but will cost them many more customers due to my (and others') poor reviews. You can keep my money but I will never consider your hotel again.

Dear alexS3184BX, As you wrote yourself, you deliberately booked a non-cancellable and therefore cheaper rate. We ask for your understanding that - also out of fairness to guests who have booked a cancelable rate - we cannot make an exception. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Great location, clean, comfortable beds

Tripadvisor 评级 4.0/5

ragadae 经 TripAdvisor 认证的评论

Really great location next to the train station and stop for airport bus. Easy to commute to many of the sites. Room was clean and beds very comfortable. Air conditioned with good sized bathroom. Next to many local shops. Only issues: fridge didn't work, TV in slightly awkward position

Dear ragadae, Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,780 评论 9.5/10 位置
  • 1,859 评论 5.2/10 房间
  • 1,388 评论 7.9/10 服务
  • 40 评论 8.4/10 上网
  • 872 评论 4.5/10 舒适度
  • 695 评论 7.7/10 清洁度
  • 552 评论 3.3/10 氛围
  • 509 评论 7.5/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 维也纳 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。