维也纳火车西站美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,268 评论

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Felberstrasse 4, 1150 维也纳, 奥地利

描述

酒店其他优惠

  • 地处维也纳的中心位置，公共交通网络非常发达

  • 供应丰富多样的自助早餐

  • Westside 餐厅供应现代国际美食

  • 6 间会议室，可筹办个性化活动

  • 酒店内停车场，设有 52 个停车位

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酒店位置

维也纳火车西站美居酒店

Felberstrasse 4
1150 维也纳
奥地利

GPS:48.198155, 16.337507

电话
传真 +43 1 98111930

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WESTSIDE

都市生活与现代工业风格在 Westside 餐厅邂逅。餐厅将传统奥地利美食和国际经典菜肴巧妙融合，确保为您带来满足各种口味的用餐体验。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  1,268 评论

TripAdvisor 评级  3.7/5  1,484 评论

An okay hotel

Tripadvisor 评级 4.0/5

Aisa_1228 经 TripAdvisor 认证的评论

The hotel is one of the cheap finds I can find with a good location. It is adjacent to the westbanhoff. It is close to the shopping street and many restaurants. I like the kication as ut is a short ride to the palace and a short ride to the old town. It is cheap as the fridge is not included. It is okay because we are getting ice from the bar downstairs. The soundproofing is quite nice although it is near the main road and train station. The beds are okay as well and was able to sleep properly.

Dear Aisa_1228, Thank you very much for your visit. We are very pleased that you rated us highly and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer service needs improvement

Tripadvisor 评级 1.0/5

Francesca A 经 TripAdvisor 认证的评论

Poor personal hygiene on the part of a receptionist who greets customers with greasy hair, dirty fingernails and dirty teeth. It is deplorable to find this kind of situation in a 4-star hotel. The manager should be uncompromising about the appearance of his employees and should not forget to ask them to smile at customers and be friendly.

Dear Francesca A, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the colleague did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Hotel mecure bad visit

Tripadvisor 评级 2.0/5

Janet W 经 TripAdvisor 认证的评论

The hotel was rated 4* and it most definitely not. I would rate our room 2* at best . Only one spare socket to use for charging phones. The outside the main entrance was covered in cigarette ends only clean on our last evening due to the restaurant having a private party with a disco on the last night of our stay. Our room was right above it was like having a disco in the room I could her the guest sing until after 2am. Spoke to the receptionist and was informed it has nothing to do with the hotel. I would not visit this hotel again

Dear Janet W., Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with tus did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Sick because of breakfast

Tripadvisor 评级 1.0/5

c_cilec349 经 TripAdvisor 认证的评论

This comment is posted under a pseudonym, but the hotel will be able to identify us based on its content. My daughter and I stayed there from 4 to 7 December. We fell ill on the 5th, just after breakfast, for several hours while we were digesting, and were only able to go out in the evening. We were sure that there had been a problem with the eggs. My daughter, who works in events and hotels, decided to tell the manager, but what we feared happened: he didn't believe us and claimed that we were sick before and that we had caught a virus the day before at the Paris airport, where we boarded immediately. This is completely untrue; we were in great shape at breakfast and it all started with the eggs. Despite the letter sent to the general manager, we received no compensation. My daughter, who has two groups booked with Accor for Vienna in autumn 2026, will not be sending them there. They kept saying they were sorry, but they didn't believe us. We have better things to do than haggle over £50 for breakfast, and for them it was just a gesture of goodwill that we would have appreciated because we lost one of our three days in Vienna because of them. It's deplorable.

As on all other platforms where you have published your unjustified accusation under a pseudonym (why?), we would like to point out that no other guest who enjoyed our breakfast, including eggs, had any complaints. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

客户意见评级 5.0/5

Yikang D. 商务住宿 - 所有已确认评论

早餐丰富、服务优良、交通方便

Dear Yikang D., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

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其他网络用户评价我们的酒店

  • 1,876 评论 9.5/10 位置
  • 1,933 评论 5.2/10 房间
  • 1,464 评论 7.8/10 服务
  • 43 评论 8.6/10 上网
  • 912 评论 4.4/10 舒适度
  • 732 评论 7.7/10 清洁度
  • 590 评论 3.2/10 氛围
  • 516 评论 7.4/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。