宜必思维也纳玛丽亚希尔费酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 1,105 评论

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Mariahilfer Gürtel 22-24, 1060 维也纳, 奥地利

描述

酒店其他优惠

  • BIG BUS-Haltestelle direkt vor dem Hotel genießen Sie eine audio-geführte Stadtrundfahrt.

  • 酒店地处核心区，毗邻玛利亚希尔夫大街和维也纳西站，您可以尽情享受这份便利。

  • 从这个区域最高的建筑上欣赏维也纳的壮丽景色

  • 餐厅酒吧提供维也纳特色菜和国际美食

  • 我们设有一个大型停车场。

我们的客房

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酒店位置

宜必思维也纳玛丽亚希尔费酒店

Mariahilfer Gürtel 22-24
1060 维也纳
奥地利

GPS:48.193335, 16.339331

电话
传真 +43 1 5979090

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

Günter Restaurant, Bar & More

Günter's 是美妙时光的代名词，这里的氛围绝不会变得无聊，每次来都会有新收获。"只喝一杯"会变成连喝三杯，一顿晚餐就能点亮一个夜晚。还有卡拉 OK 和其他趣味活动等着您。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,105 评论

TripAdvisor 评级  4.0/5  2,740 评论

卓越奖 2024

Not worth the cost

Tripadvisor 评级 2.0/5

Ajw2929 经 TripAdvisor 认证的评论

Booked a long weekend here via jet2. On arrival rooms weren’t available so left luggage and went out. Staff at check in weren’t overly welcome. No customer service given at all. Barely even spoke to us. Great location at bus stop 4 on the hop on hop off blue route. A short walk to Mariahilf street. Breakfast is an additional 18€ and not worth the money. Couple of hot items, pancakes, salad, etc. The rooms are basic basic basic. Bed, tv, bathroom. Nothing else. The beds are a base, mattress and then a topper which is covered in sheet. Very unusual and quite firm. The noise is the biggest issue. We only had one room next to ours, but you can hear everything. Conversations, people in corridors, people above you. The restaurant in the building is nothing to do with the hotel. We went to get drinks one night to take back to room and told we couldn’t. The hotel is clean, but I can’t say much more positive than that. Not worth the price, not value for money.

Dear Guest, Thank you sincerely for sharing your impressions with us. We’re happy to hear that you enjoyed our location and the easy access to Vienna’s main attractions. I’m truly sorry that some aspects of your stay did not meet your expectations, especially regarding the welcome at check-in, room comfort, and noise. Your feedback is very important to us, and we’ll use it to continue improving the experience we offer our guests. I also regret the inconvenience you faced when trying to order drinks. We will follow up internally to ensure situations like this are handled more smoothly in the future. Thank you again for taking the time to leave such a detailed review. We hope you will give us another opportunity to welcome you back and provide you with a much more enjoyable stay. Warm regards, Cédric Schiller Hotel Manager – ibis Wien Mariahilf

AC problems

Tripadvisor 评级 1.0/5

ron p 经 TripAdvisor 认证的评论

The air did not work right the whole time I stayed there, I told staff and they told me to open my window but the sirens from the road keep me awake, I will never stay here again

Dear Guest, Thank you for your feedback. I’m very sorry to hear about the AC issue during your stay. This is not the experience we want to provide, and I apologize that the suggested solution was not comfortable for you due to the street noise. Our technical team has been informed to check the system immediately. We hope you will consider giving us another chance to offer you a much better stay. Kind regards, Cédric Schiller Hotel Manager

Avoid.

Tripadvisor 评级 2.0/5

EmmScotland Couples - 经 TripAdvisor 认证的评论

The only good thing about this hotel was the breakfast - we had it included in our stay so I'm not sure how much it would cost if you had to pay for it on a day to day basis. At check in it appeared the staff were 17/18 year olds who didn't care whether you'd a good experience or not. The other staff we encountered in the bar/restaurant area were very nice and professional and seemed to be older than the children working at check-in. Our room was basic to say the least. Our mattress must have been about half an inch thick sitting on top of a wooden frame. The bathroom was filthy and needed a good clean. The 'air conditioning' was a joke and didn't work at all. The room was small with zero facilities to speak of. I wouldn't stay here again if you paid me.

Dear Guest, Thank you for taking the time to share your impressions with us. We are truly sorry to read that your stay did not meet your expectations. Please accept our sincere apologies for the shortcomings you experienced regarding cleanliness, room comfort, and air conditioning. This is certainly not the level of quality we aim to deliver. We are glad to hear that you enjoyed our breakfast and that you found our restaurant and bar staff professional and welcoming. Your feedback regarding check-in service and overall facilities is very valuable, and we will use it to improve our standards and training. We would appreciate the opportunity to regain your trust in the future. Should you wish to discuss your experience in more detail, please do not hesitate to contact us directly. Kind regards Cedric Schiller - Hotel Manager

Meh

Tripadvisor 评级 2.0/5

owendavidson1998 Couples - 经 TripAdvisor 认证的评论

Overall stay wasn’t bad but probably wouldn’t stay again, reception staff were all young 18/19 years old and didn’t really wanna help, weren’t allowed to open room windows due to air conditioning rooms which is strange because the aircon didn’t work for our entire stay, room was like an oven, also got room clean and fresh towels which were stained (didn’t complain as was never in the room) on the last night I actually managed to open my room door without using keycard due to latch on frame being extremely worn. Decent enough shower but yeah wouldn’t stay again I’m afraid

Dear Guest, Thank you for sharing your experience with us. We’re glad to hear there were aspects of your stay you appreciated, but we’re truly sorry that other areas left you disappointed. Please rest assured that your feedback has been shared with our team, as we are committed to improving both our facilities and the service we provide. We hope you might consider giving us another opportunity to welcome you back in the future. Kind regards Cedric Schiller - Hotel Manager

The hotel was a big disappointment

Tripadvisor 评级 1.0/5

Inspire02904035983 经 TripAdvisor 认证的评论

Rooms & Facilities: Basic amenities were missing — no kettle, refrigerator, or internal telephone. For even small requests, you have to walk all the way to reception. When I asked for warm water for my 4-year-old- water bottle we were going to give, they just had to warm it for us, they said it would be charged €4, since no kettle was provided. AC & Comfort: The AC didn’t work, making the stay uncomfortable. Breakfast: Very poor spread with hardly any options, especially not kid-friendly despite their claims. Service: Overall service was unhelpful and below expectations. The only positive was the location, but the experience with the hotel, facilities, and service was terrible.

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and that you felt uncomfortable with some aspects of our service and facilities. Please allow us to clarify: kettles are available for free and on request at the reception, and our higher room category Franz Joseph Rauch Zimmer is equipped with a minibar. We regret if this information was not communicated clearly during your stay. Your comments are very valuable to us, and we will address them internally with our team to ensure improvements for the future. We sincerely apologize once again and hope that you might give us another opportunity to provide you with a more pleasant experience. With kind regards Cedric Schiller - Hotel Manager

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其他网络用户评价我们的酒店

  • 1,643 评论 9.3/10 位置
  • 1,873 评论 5.6/10 房间
  • 1,386 评论 8.8/10 服务
  • 23 评论 6.9/10 上网
  • 1,149 评论 7.8/10 早餐
  • 963 评论 3.8/10 舒适度
  • 730 评论 7.2/10 清洁度
  • 105 评论 8.3/10 酒吧和饮品

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