メルキュール ホテル ラファエル ウィーン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 693 件のレビュー

ベストレートをお約束
メルキュール ホテル ラファエル ウィーン - Image 1
メルキュール ホテル ラファエル ウィーン - Image 2
メルキュール ホテル ラファエル ウィーン - Image 3
メルキュール ホテル ラファエル ウィーン - Image 4
Wallgasse 23, 1060 ウィーン, オーストリア

説明

ホテルのその他の情報

  • 各停/長距離/空港直通電車が利用できる駅は徒歩圏内です。

  • マリアフィルファーショッピングストリートがすぐそばにあります。

  • テラスを利用できる特別ボードルームをミーテイングにご利用ください。

  • テラス付きのスタジオは、ウィーンの眺めを楽しむのに最適な場所です。

  • モダンなブティックホテルで、素晴らしいご朝食を楽しめます。

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

メルキュール ホテル ラファエル ウィーン

Wallgasse 23
1060 ウィーン
オーストリア

GPS:48.191929, 16.339215

電話番号
ファックス +43 1 59990904

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  693 件のレビュー

トリップアドバイザーの評価  4.1/5  632 件のレビュー

The great hotel to visit

トリップアドバイザーの評価 5.0/5

Jeremarke トリップアドバイザー認証口コミ

For the price, this is a really good hotel. The rooms may not be large, but they are clean and pleasant. Breakfast is excellent, with a wide selection of breakfast options. It's also a good base for excursions and exploring the city. We recommend it!

Good stay in Vienna

トリップアドバイザーの評価 4.0/5

ANGELO V トリップアドバイザー認証口コミ

Mercure Hotel Raphael is well positioned near two subway stations (Gumpendorfer Strasse, U6, is two minutes walk from the hotel, and Westbahnhof, U3, U6, train services, Vienna Airport Lines bus) is ten minutes walk). I had a good room on the sixth floor, with a comfortable bed. Air conditioned worked well. Insulation from outside noise was far from perfect, but the street where the hotel is located had little trafic, so I could sleep well. The bathroom was good, but there was a shower-in-tub that was not very comfortable. Breakfast was very good, staff were helpful. Free wi-fi worked well, but you need to reconnect and accept the general conditions every time you return to the hotel, and the first try always gave an error message; the second try always went well.

Shameful, very dirty, Stains on bedsheets, pillows, bed frames, Zero Accountability, Zero responsibility, NOT a 4 Stars.

トリップアドバイザーの評価 1.0/5

Mo B ファミリー - トリップアドバイザー認証口コミ

Mercure Hotel Raphael Wien Claims to be a 4 Stars Hotel But Unfortunately Definitely NOT. We Raised a complaint and provided pictures as proof and we were simply dismissed by Hotel management named loana-Octavia KEREBECZ. Who refused to acknowledge , Zero Accountability, Zero responsibility and simply refused to provide any resolution despite 4 emails. Truly pathetic and shameful customer services. Don’t forget this part of All Accor Group hotel. Seems That All Accor has a lot of problems with their customer service team since most emails and proofs are Just Ignored. We booked two rooms for a family of 4 adults (Rooms 209 and 210) at your On arrival we were so disappointed and gutted to see that the Hotel is truly poorly maintained and definitely NOT a 4 stars which We Paid For. Took over 40 mins just to Check In even that we called ahead informing the front desk we are coming from Italy. (What a Shame) specially we drive over 6 hours to get to the Both Rooms, Bathrooms were very dirty, badly maintained, stains on the pillows, stains the bed frames even on the bedsheets …. I seen many 2 stars Hotels in much better condition, cleaner and hygiene. We try to speak the Hotel Manager but was unavailable, Was very difficult to communicate this issues. Hence had no other option than to send this email. We are attaching pictures as proofs for Both Rooms , Bathrooms in regards to Safety and Hygiene issues , things like coving falling , very dirty , AC Leaking, lots of stains on the bed frames and bedsheets including stains on pillows , wallpaper peeling etc Being a registered disabled person I found it very unsafe , zero hygiene and truly awful. We check in late afternoon around 5pm hence the Hotel had plenty time to ensure both rooms are properly clean. provide clean bedsheets and clean pillows. It is truly sad that everyone can claims to be 4 Stars and yet provide such shameful service and Zero Support for their failures.

Poor rooms, horrible service

トリップアドバイザーの評価 1.0/5

EventCoordinator2r Solo travel - トリップアドバイザー認証口コミ

Rooms worn down, in desperate need of renovation. Located far away from the city center in an area that had quite a lot of substance abusers walking around. Some evenings, the hotel reception was empty and anyone could access the floors (no key card needed for the elevators). One night I forgot my key card and reception just handed me a new one without checking my identity and whether I am a guest in the hotel. When I first checked in, I was given a room where air conditioning didn’t work. Housekeeping came to ”fix” it, until it turned off again 5-10 min later. They seemed to know that the air con was not functioning in that room but gave it to me anyway. When I went back down to the reception after boiling in the room for 30 min, they didn’t even offer me a drink, not to mention upgrade, free breakfast. Nothing. They just made me pack and move my stuff myself and go down to get the key to another room. Second room wasn’t much better: worn down, stains everywhere, rust and something black in the bath tub, a blood stain on the duvet, a huge hole in the rug, toilet a bit loose. Air con was working, but temperature or volume could not be adjusted. Overall, felt like a 2-star motel experience, not a 4 star hotel. Housekeeping: did not refill coffee and tea offering in the room without asking, did not change the sheets during my 6 night stay, and came knocking on the door on check-out day at 10:30 (check out at noon). Like, why? Breakfast was not great and when they ran out of melon, they did not refill or bring any other fruit. Reception staff seemed not to care and one of them was flatout rude at checkout. Ultimately, they gave me one free breakfast when I expressed I wasn’t happy with the experience and gave them feedback, but not without huffing and puffing and rolling their eyes at me. Is this just the Viennese service culture? I would not stay here again.

Poor and noisy hotel

トリップアドバイザーの評価 2.0/5

Stephen B Couples - トリップアドバイザー認証口コミ

We stayed in room 106, very noisy, as soon as breakfast started we couldn’t sleep. All we could hear was the chairs being scrapped across the floor. Insulation very poor in the rooms, we could hear everything in the adjoining rooms and the lift pinging when it arrived and leaves, lots of banging of doors. Plumbing also very loud when anybody was using the bathrooms above. We asked after the first night if we could move to a higher floor, without even looking the receptionist said they were full. We asked about moving the next night, same answer without looking, full. Heating broken and not fixed after asking 3 times. We know the hotel didn’t have a bar which we looked past and it’s a bit out of the centre but too many compromises for a poor hotel. Stay somewhere else please!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 901 件のレビュー 8.9/10 ロケーション
  • 1,046 件のレビュー 6.1/10 客室
  • 764 件のレビュー 8.4/10 サービス
  • 25 件のレビュー 5.8/10 インターネット
  • 691 件のレビュー 8/10 朝食
  • 469 件のレビュー 5.1/10 清潔さ
  • 245 件のレビュー 4.2/10 雰囲気
  • 174 件のレビュー 5.2/10 料理

Powered by Trustyou

周辺の他の施設

ウィーンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。