メルキュール ホテル ラファエル ウィーン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 685 件のレビュー

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Wallgasse 23, 1060 ウィーン, オーストリア

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ホテル所在地

メルキュール ホテル ラファエル ウィーン

Wallgasse 23
1060 ウィーン
オーストリア

GPS:48.191929, 16.339215

電話番号
ファックス +43 1 59990904

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  685 件のレビュー

トリップアドバイザーの評価  4.1/5  636 件のレビュー

👎👎👎

トリップアドバイザーの評価 1.0/5

Aram A トリップアドバイザー認証口コミ

This is a very bad hotel. An employee stole my friend’s glasses. We contacted the hotel staff immediately, but on the first day they said there were no security cameras. On the second day, they claimed there were cameras, but that the footage was not visible. We also tried to contact the manager, but the manager never replied to our email. This behavior is unacceptable and unprofessional. I strongly warn everyone to be careful and not to stay at this hotel. We are extremely dissatisfied. 👎👎👎👎

Convenient and comfortable for a city break

トリップアドバイザーの評価 3.0/5

420michaelad トリップアドバイザー認証口コミ

We stayed at this hotel during Advent. The location was quite convenient – close to the city center and easy to reach by car. Our room was fairly spacious, modern, and clean. It didn’t wow us, but it didn’t disappoint either. For our purpose of spending the whole day exploring the city, it was perfectly fine.

The great hotel to visit

トリップアドバイザーの評価 5.0/5

Jeremarke トリップアドバイザー認証口コミ

For the price, this is a really good hotel. The rooms may not be large, but they are clean and pleasant. Breakfast is excellent, with a wide selection of breakfast options. It's also a good base for excursions and exploring the city. We recommend it!

Good stay in Vienna

トリップアドバイザーの評価 4.0/5

ANGELO V トリップアドバイザー認証口コミ

Mercure Hotel Raphael is well positioned near two subway stations (Gumpendorfer Strasse, U6, is two minutes walk from the hotel, and Westbahnhof, U3, U6, train services, Vienna Airport Lines bus) is ten minutes walk). I had a good room on the sixth floor, with a comfortable bed. Air conditioned worked well. Insulation from outside noise was far from perfect, but the street where the hotel is located had little trafic, so I could sleep well. The bathroom was good, but there was a shower-in-tub that was not very comfortable. Breakfast was very good, staff were helpful. Free wi-fi worked well, but you need to reconnect and accept the general conditions every time you return to the hotel, and the first try always gave an error message; the second try always went well.

Shameful, very dirty, Stains on bedsheets, pillows, bed frames, Zero Accountability, Zero responsibility, NOT a 4 Stars.

トリップアドバイザーの評価 1.0/5

Mo B ファミリー - トリップアドバイザー認証口コミ

Mercure Hotel Raphael Wien Claims to be a 4 Stars Hotel But Unfortunately Definitely NOT. We Raised a complaint and provided pictures as proof and we were simply dismissed by Hotel management named loana-Octavia KEREBECZ. Who refused to acknowledge , Zero Accountability, Zero responsibility and simply refused to provide any resolution despite 4 emails. Truly pathetic and shameful customer services. Don’t forget this part of All Accor Group hotel. Seems That All Accor has a lot of problems with their customer service team since most emails and proofs are Just Ignored. We booked two rooms for a family of 4 adults (Rooms 209 and 210) at your On arrival we were so disappointed and gutted to see that the Hotel is truly poorly maintained and definitely NOT a 4 stars which We Paid For. Took over 40 mins just to Check In even that we called ahead informing the front desk we are coming from Italy. (What a Shame) specially we drive over 6 hours to get to the Both Rooms, Bathrooms were very dirty, badly maintained, stains on the pillows, stains the bed frames even on the bedsheets …. I seen many 2 stars Hotels in much better condition, cleaner and hygiene. We try to speak the Hotel Manager but was unavailable, Was very difficult to communicate this issues. Hence had no other option than to send this email. We are attaching pictures as proofs for Both Rooms , Bathrooms in regards to Safety and Hygiene issues , things like coving falling , very dirty , AC Leaking, lots of stains on the bed frames and bedsheets including stains on pillows , wallpaper peeling etc Being a registered disabled person I found it very unsafe , zero hygiene and truly awful. We check in late afternoon around 5pm hence the Hotel had plenty time to ensure both rooms are properly clean. provide clean bedsheets and clean pillows. It is truly sad that everyone can claims to be 4 Stars and yet provide such shameful service and Zero Support for their failures.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 685 件のレビュー 8/10 朝食
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  • 239 件のレビュー 4.5/10 雰囲気
  • 172 件のレビュー 4.9/10 料理

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