ホテルメルキュールウィーンヴェストバーンホフ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,584 件のレビュー

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ホテルメルキュールウィーンヴェストバーンホフ - Image 1
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Felberstrasse 4, 1150 ウィーン, オーストリア

説明

ホテルのその他の情報

  • ウィーンの中心部、公共交通機関へのアクセス性

  • 種類豊富な朝食ビュッフェ

  • モダンで多国籍料理を楽しめるウエストサイドレストラン

  • さまざまなイベントに対応した6つのカンファレンスルーム

  • 52台の駐車スペースを備えた敷地内駐車場

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

ホテルメルキュールウィーンヴェストバーンホフ

Felberstrasse 4
1150 ウィーン
オーストリア

GPS:48.198155, 16.337507

電話番号
ファックス +43 1 98111930

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

WESTSIDE

ウエストサイドでは、都会的な生活とモダンなインダストリアルスタイルが融合しています。伝統的なオーストリア料理と世界各国の伝統料理が見事に融合し、あらゆる味覚に対応したお食事をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,584 件のレビュー

お客さまの声 3.0/5

Sachiko T. ご友人 - 確認済みレビュー すべて

Dear Sachiko T., We would like to offer our sincere apologies for the problems regarding our service. That is unacceptable and below our standards. Please rest assured that we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

お客さまの声 0.5/5

Daichi Y. ご友人 - 確認済みレビュー すべて

Dear Daichi Y., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. Sorry to learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

お客さまの声 2.0/5

Naoki H. 一人 - 確認済みレビュー すべて

Dear Naoki H., Thank you for your visit. We are very sorry that we failed to meet your expectations. Please accept our apologies for any inconveniences caused. But we would like to inform you that you have booked a budget room. The low overnight rate is the star attraction of these rooms, which do not include the usual Mercure standard features such as a safe, minibar, kettle, or full air conditioning (only central air conditioning that cannot be regulated). We hope that you will give us the opportunity to better serve you in the future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

お客さまの声 5.0/5

Ishimaru J. ファミリー - 確認済みレビュー すべて

Dear Ishimaru J., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

お客さまの声 2.0/5

Yoko N. ご友人 - 確認済みレビュー すべて

Dear Yoko N., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. Sorry to learn that the hospitality was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

その他のウェブユーザーの評価

  • 2,020 件のレビュー 9.4/10 ロケーション
  • 2,114 件のレビュー 5.5/10 客室
  • 1,607 件のレビュー 8/10 サービス
  • 41 件のレビュー 9.4/10 インターネット
  • 974 件のレビュー 4.5/10 快適さ
  • 814 件のレビュー 7.8/10 清潔さ
  • 693 件のレビュー 3/10 雰囲気
  • 552 件のレビュー 7.6/10 朝食

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