Dear Mr Fiacre Yemadro, Thank you for taking the time to share your feedback following your stay at ibis Styles Accra. We sincerely apologize for the inconvenience you experienced upon arrival regarding your ALL membership status. After reviewing your profile, we can confirm that you are indeed a silver member, and we are sorry that your correct membership level was not attached to your reservation during check-in. We understand how disappointing this must have been, especially after presenting your status on the ALL app. Please accept our apologies for the oversight and for not providing your welcome cocktail, which is one of the benefits associated with your membership. We have taken note of this matter and will do the necessary follow-up to ensure your profile is correctly updated and recognized. On your next stay, we will make every effort to ensure that your membership benefits are properly acknowledged and that you receive the welcome experience you deserve. Additionally, we have taken note of the areas that needs attention and would be addressed promptly Despite this inconvenience, we are pleased to know that you were able to rest comfortably during your stay. Thank you for your understanding and for bringing this to our attention. We truly value your loyalty and look forward to welcoming you back for a much smoother experience in the future. Sincerely,

Dear Mr E. Wentare I., Thank you for taking the time to share your feedback following your stay at ibis Styles Accra. We are thrilled to hear that your overall stay with us was a comfortable one and found our staffs to be very welcoming. Positive feedback like yours is always a pleasure to receive as it motivates us to keep striving for excellence. At ibis Styles Accra, we prioritize customer experience and satisfaction, and your feedback reassures us that the hard work we put into our services every day is being recognized. Additionally, we have taken note of the areas that needs attention and would be addressed promptly. We appreciate you for sharing your feedback and we look forward to providing you with an even better experience on your next visit. Warm regards,

Dear Claude B., Thank you for taking the time to share your feedback following your stay at ibis Styles Accra We are delighted to know that you enjoyed our convenient location and appreciated the value we offer. Positive feedback like yours is always a pleasure to receive as it motivates us to keep striving for excellence. However, we are sorry to learn that the cleanliness of the hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. At ibis, cleanliness is a key priority for us, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping team for immediate attention, and we will continue to reinforce our standards to ensure a more comfortable experience for all our guests. Additionally, we have taken notes of the areas that needs attention and would be addressed promptly. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a stay that exceeds your expectations. Sincerely,

Dear Xiaobin C., Thank you for taking the time to share your feedback following your stay at ibis Styles Accra. We are delighted to know that you found our hotel clean and comfortable and that you would recommend us. Positive feedback like yours is always a pleasure to receive as it motivates us to keep striving for excellence. At ibis Styles Accra, we prioritize customer experience and satisfaction, and your feedback reassures us that the hard work we put into our services every day is being recognized We regret to hear that the Wi‑Fi connection in your room did not meet your expectations. Please accept our apologies for this inconvenience. Please be assured that your comments have been shared with the appropriate team as we strive to enhance our services and guest experience. Additionally, we have taken note of the areas that needs attention and would be addressed promptly We appreciate your feedback and hope to welcome you back for a smoother and more enjoyable stay in the future. Warm regards,

Dear Kouakou N., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. We are thrilled to hear that your overall stay with us was a peaceful one, liked the cleanliness of our rooms and appreciated the professionalism our staff Anthony- as He truly embodies the high standards we strive for. Positive feedback like yours is always a pleasure to receive as it motivates us to keep striving for excellence. We sincerely apologize for the inconvenience you encountered during your stay. We appreciate your comments regarding the condition of the doors and windows, and we will share this with our maintenance team for review and improvement. We are also sorry to learn about your concern regarding the charges on your reservation. We understand how frustrating this must be, especially after informing us of your change in arrival date and extending your stay by an additional night. This is not the experience we want for our guests, and we would welcome the opportunity to review your booking and billing details to clarify and resolve the matter. Additionally, we have taken notes of the areas that needs attention and would be addressed promptly. Thank you for bringing these issues to our attention. We value your feedback and hope to have the chance to provide you with a much smoother experience in the future. Warm regards,

Dear Maman S. S. D., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. We are delighted to know that you had an excellent stay, enjoyed our services and appreciated our convenient location. Positive feedback like yours is always a pleasure to receive, as it motivates us to continue striving for excellence. At ibis Styles Accra, we prioritize customer experience and satisfaction, and your feedback reassures us that the hard work we put into our services every day is being recognized. We truly appreciate your recognition of our reception team’s professionalism. We also acknowledge that at times the team may seem overwhelmed, and we are continuously working to improve our processes and staffing to ensure an even smoother experience for our guests. Additionally, we have taken note of the areas that needs attention and would be addressed promptly. Your comments are very valuable to us, and we look forward to welcoming you again soon and providing you with an even better experience. Sincerely,

Dear Mr Issa S., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. We are thrilled to hear that your overall stay with us was a super one and appreciated the professionalism of our staffs especially our reception staffs. Positive feedback like yours is always a pleasure to receive, as it motivates us to continue striving for excellence. At ibis Styles Accra, we prioritize customer experience and satisfaction, and your feedback reassures us that the hard work we put into our services every day is being recognized. We appreciate you for sharing your feedback and we look forward to providing you with an even better experience on your next visit. Warm regards,

Dear Abel T., Many thanks for taking the time to share your experience following your stay at ibis Styles Accra. We are delighted to know that you had a pleasant overall stay with us, and that you found our staff friendly, with a warm and welcoming atmosphere throughout your stay with us. Positive feedback like yours is always a pleasure to receive, and it motivates us to continue providing exceptional experiences for our guests. At ibis Styles Accra, we place great importance on customer experience and satisfaction, and your comments truly reaffirm the dedication and hard work we invest each day to ensure our guests' comfort. Additionally, we have taken note of the areas that needs attention and would be addressed promptly. We appreciate you for sharing your experience and we look forward to providing you with an even better experience on your next visit. Warm regards,

Dear Mr Jean F. P. L., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. We are truly sorry to learn about your dissatisfaction and the poor impression our hotel left on you. Please accept our sincere apologies, as this is certainly not the standards we strive to provide our guests. Your comments regarding the room condition and refusal to accommodate your request for an espresso at the bar are concerning, and we take them very seriously. Please be assured this matter has been communicated to management, our housekeeping, Food & Beverage, and maintenance teams, and we are committed to addressing these concerns to prevent future occurrences. Additionally, we have taken note of the areas that needs attention and would be addressed promptly. We regret that your stay did not meet your expectations, and we appreciate you bringing these matters to our attention. Should you wish to discuss your experience further, we would welcome the opportunity to do so and work toward restoring your confidence in our hotel. Warm regards,

Dear Francois B., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. We are delighted to know that you had an excellent stay, enjoyed our services and appreciated our convenient location. Positive feedback like yours is always a pleasure to receive, and it motivates us to continue striving for excellence. At ibis Styles Accra, we prioritize customer experience and satisfaction, and your feedback reassures us that the hard work we put into our services every day is being recognized. Additionally, we have taken notes of the areas that needs attention and would be addressed promptly. We sincerely appreciate you sharing your thoughts, and we look forward to welcoming you back in the future. Warm regards,

Dear Mr Seydou T., Thank you so much for taking the time to share your wonderful feedback following your stay at ibis Styles Accra. We are thrilled to hear that you had such a comfortable stay with us, your airport pickup went smoothly and that our shuttle team provided clear and helpful directions. I am also very pleased that you received a warm welcome at reception and that your room met your expectations. At ibis Styles, Cleanliness and comfort are priorities for us, so it is wonderful to hear that both the room and bathroom were to your satisfaction and are equally glad that you enjoyed our breakfast and that your return shuttle to the airport was timely and comfortable — we want every part of your stay, from arrival to departure, to be seamless. Additionally, we have taken note of the areas mentioned and would be addressed promptly. Thank you once again for your kind words. We truly appreciate your feedback and look forward to welcoming you back for another pleasant and seamless stay. Warm regards,

Dear Junias A., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. We are delighted to hear that you had an excellent stay, enjoyed our convenient location, found the shuttle service reliable, and appreciated the helpfulness of our staff. Positive feedback like yours is always a pleasure to receive, and it motivates us to continue striving for excellence. At ibis Styles Accra, we prioritize customer experience and satisfaction, and your feedback reassures us that the hard work we put into our services every day is being recognized. Additionally, we have taken notes of the areas that needs attention and would be addressed promptly. We appreciate you for sharing feedback and we look forward to providing you with an even better experience on your next visit. Warm regards,

Dear Mr Hussam S. W., Many thanks for taking the time to share your experience following your stay at ibis Styles Accra. I am truly sorry to hear that you fell ill after dining at our hotel. This is very concerning, and I sincerely apologize for the discomfort and distress this caused you. Your feedback is very concerning, and we are taking it seriously. We are immediately reviewing our food preparation processes, storage procedures, and overall kitchen hygiene with our Kitchen and safety teams to understand what may have gone wrong. Please be assured that we are committed to strengthening our controls and doing better to ensure the well‑being of every guest who dines with us. It saddens me to hear that this experience has left you disappointed, especially as someone who has stayed with us before. We value your trust, and we are truly sorry to have let you down this time. Additionally, we have taken notes of the areas that needs attention and would be addressed promptly. I hope you are feeling much better now. Thank you once again for bringing this to our attention your feedback will help us improve, and we will work hard to ensure this does not happen again. We hope you might give us another chance in the future to provide the safe, comfortable experience you rightfully expect. Sincerely,

Dear Mr Ahmad S., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. We are thrilled to hear that you had an excellent stay, enjoyed our convenient location and found our staff very friendly, we are glad to know they were of great assistance. Positive feedback like yours is always a pleasure to receive, and it motivates us to continue striving for excellence. At ibis Styles Accra, we prioritize customer experience and satisfaction, and your feedback reassures us that the hard work we put into our services every day is being recognized. Additionally, we have taken notes of the areas that needs attention and would be addressed promptly. We appreciate you for sharing feedback and we look forward to providing you with an even better experience on your next visit. Warm regards,

Dear Mr Arnaud S., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. I am truly to hear that your stay did not meet your expectations. We sincerely apologize for the inconvenience you encountered particularly regarding the quality of the food options and the shower pressure in your room. This is certainly not the level of standard we strive to provide. Please be rest assured your concerns have been shared with both our kitchen and maintenance teams for immediate corrective actions to be taken to prevent future reoccurrences. Additionally, we have noted the other areas that require attention and will address them promptly. We sincerely appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide an even better experience soon. Sincerely,

Dear Romain B., Many thanks for taking the time to share your feedback following your stay at ibis Styles Accra. We are thrilled to hear that you enjoyed our convenient location. Positive feedback like yours is always a pleasure to receive, as it motivates us to keep striving for excellence. At ibis Styles Accra, we place great importance on customer experience and satisfaction, and your comments truly reaffirm the dedication and hard work we invest each day to ensure our guests' comfort. However, we sincerely apologize for the inconvenience caused by the noise and unavailability of carpet during your stay. We understand how important comfort and a peaceful environment are to our guest and, we truly regret that we fell short of your expectations. Rest assured that your comments have been shared with our management and maintenance team for immediate review and improvement. Additionally, we have taken note of the areas mentioned that needs attention and would be addressed promptly. We greatly appreciate you bringing this to our attention, and we sincerely hope to have the opportunity to serve you better during your next visit. Warm regards,