Mercure Bristol Grand Hotel (recém-reformado) 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.5/5 1.071 comentários

Mercure Bristol Grand Hotel (recém-reformado) - Image 1
Mercure Bristol Grand Hotel (recém-reformado) - Image 2
Mercure Bristol Grand Hotel (recém-reformado) - Image 3
Mercure Bristol Grand Hotel (recém-reformado) - Image 4

Descrição

Hotel ALLSAFE. Aprovado

Extras do hotel

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Estacionamento privado do hotel

  • A uma distância a pé das principais comodidades

Nossas acomodações

Localização do hotel

Mercure Bristol Grand Hotel (recém-reformado)

Broad Street
BS1 2EL BRISTOL
Reino Unido

GPS:51.455372, -2.593519

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

KEEPERS KITCHEN & BAR

Coma, beba e relaxe durante a manhã, tarde e noite no Keepers Kitchen & Bar. Absorva a atmosfera e experimente um toque da tradicional cozinha britânica, com um criativo menu que também inclui mel local, coletado de uma colmeia na cobertura do hotel.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.5/5  1.071 comentários

Classificação no TripAdvisor  3.0/5  1.506 comentários

Great location and good price

Classificação TripAdvisor 4.0/5

vikrorkun Viagem com amigos - Avaliação certificada TripAdvisor

Great location and very approachable and helpful staff. The place looks good and is clean. Thin walls and a lot of noise during weekends as a lot of people stay there due to its ideal location. Expensive bar and restaurant with questionable quality

Not 'Grand' at all

Classificação TripAdvisor 2.0/5

richgjy1e Avaliação certificada TripAdvisor

Grand is the wrong name, there is nothing grand. The hotel has an air of shabbiness, our room was small and had the same air, the extractor fan in the bathroom did not work nor did the TV. One wall looked as if some liquid had run down it in rivulets, no wardrobe just a hanging space below which was the kettle and cups etc, no plug though, you had to move it to the bedside table to plug it in. Bar prices were astronomical. We had a tight schedule or would have demanded a different room, as it was we made do but will not go back there again. Only consolation was that the bed was comfortable.

Don’t eat in the hotel

Classificação TripAdvisor 3.0/5

A8097YXkarenb Avaliação certificada TripAdvisor

Travelling for business snd on my own , didn’t fancy eating on my own so decided to go for room service… well firstly used room phone to call room service 3 times no answer , so thought ok may be a problem so called the reception still no answer, resorted to phone from my personal phone and ring the hotel to place an order. Placed order for a pizza , came quite quickly but for £14.00 didn’t except a shop bought base with added topping , shocking . The ham was just generic what I call plastic hame with a sprinkle of cheese. And other topping looked great but the pizza was luke warm and like cardboard, but couldn’t complain as they were not answering the phone . ( I wonder why) apart from that hotel ok with good location

Hi Karen, Thank you for taking the time to review your stay with us. We're thrilled to hear you found our location to be spot-on for your needs; it's something we're quite proud of! Regarding your room service experience, we're genuinely sorry that it fell short of expectations. It's unusual for our team to miss calls, as we're committed to providing prompt service. We take pride in our Keepers Bar & Kitchen and its locally sourced ingredients, and we regret that the pizza didn't hit the mark on this occasion. Rest assured, we're all about serving up much more than 'cardboard' delights, and we'd love the chance to prove it to you. We hope to see you next time you are in Bristol. All the best, Mahesh, General Manager

Shabby, dark ‘suite’

Classificação TripAdvisor 2.0/5

glothorn Romântica - Avaliação certificada TripAdvisor

We upgraded to a ‘suite’ for an extra £30 for the night but sadly this decision didn’t really pay off. The room did have a sitting area but the two windows were tiny and the lighting poor which made the whole place feel very dark. This may have been a blessing though as it made the multiple nasty stains on the carpet in all spaces less noticeable. It was also very near the elevator and from 6am this was very busy and noisy. On the plus side there was a mini fridge with complimentary soft drinks and a good amount of sundries to make hot drinks. We bought 2 drinks at the bar on arrival and were charged a 90p service charge! The hotel is ideally placed for exploring the offerings of Bristol city centre, which is probably the reason for the price they charge - it’s certainly not for the quality of the rooms! We will probably look elsewhere next time we stay in Bristol

Hi there, Thanks for taking the time to review your stay. It's wonderful you enjoyed the complimentary drinks in our suite's mini fridge and the hot drink options. As for our Keepers Bar, it's usually a hit for its cozy ambiance and we hope you found a favorite drink despite the surprise service fee, which helps us maintain the exceptional service standards. Now, let's shed some light on your suite experience. Our historic building does mean some rooms have smaller windows, adding to the character, but we're looking into brighter lighting solutions to enhance the ambiance. The stains you mentioned are certainly not up to our usual standards, and we're addressing this oversight. We're also tuning up our elevator's manners to ensure it doesn't disturb the peace bright and early. Your feedback is invaluable in helping us enhance our guest experience, and we hope you felt the vibrancy of Bristol city center, just a stone's throw from our doorstep. We hope you'll give us the opportunity to make it up to you. All the best, Mahesh, General Manager

Disappointed

Classificação TripAdvisor 2.0/5

dwalker5 Avaliação certificada TripAdvisor

I am currently in my hotel room . I booked a ‘quiet room’ . Last night, I experienced a screaming porn show from the room next door , it was quite a performance. Following that , the couple laughed and shouted for another hour, concluding at 2am. I am now in my ‘quiet room ‘ as I type this and there is music pumping out loudly from somewhere in the hotel . If I wasn’t so tired right now I would drive myself back to London! Speaking of driving , the car that the hotel advertises is actually the public car park next door and you will be charged £17 per night !

Hi Walker, Thanks for leaving us this review of your recent stay. It seems you had some trouble with noise during your stay, and for that, we're truly sorry. As for the parking, we're sorry if there was any confusion; the car park indeed operates independently next to us with its own fees. We strive to ensure our communications about parking are crystal clear. We hope you'll give us another chance to provide a better experience in the future. Take care, Mahesh, General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.843 comentários 8.8/10 Localização
  • 2.701 comentários 4.9/10 Quarto
  • 1.760 comentários 7.4/10 Serviço
  • 27 comentários 6.7/10 Wifi
  • 1.432 comentários 3.7/10 Conforto
  • 972 comentários 4.1/10 Limpeza
  • 858 comentários 4.7/10 Comodidades
  • 704 comentários 6/10 Café da manhã

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