Mercure Bristol Grand Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.5/5 878 comentários

Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4

Descrição

Extras do hotel

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Estacionamento privado do hotel

  • A uma distância a pé das principais comodidades

Nossas acomodações

Localização do hotel

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
Reino Unido

GPS:51.455372, -2.593519

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

KEEPERS KITCHEN & BAR

Coma, beba e relaxe durante a manhã, tarde e noite no Keepers Kitchen & Bar. Absorva a atmosfera e experimente um toque da tradicional cozinha britânica, com um criativo menu que também inclui mel local, coletado de uma colmeia na cobertura do hotel.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.5/5  878 comentários

Classificação no TripAdvisor  3.0/5  1.530 comentários

Grand stay at the Grand

Classificação TripAdvisor 5.0/5

stan B Avaliação certificada TripAdvisor

I have been using this hotel and the meeting rooms now for over a year, and there have been minor problems along the way, the same as everywhere else. What I have been really refreshed by is the way ALL of the staff make it their role to ensure that my stay and that of my colleagues is as comfortable and enjoyable as possible. When small issues have risen, the effeciency and professionalism which those issues are resolve is fantastic and I cannot fault them Meals are a little pricey but I have to add a real negative or this won't look like a balnced review. I look forward to continuing my business relationship with the hotel and meeting venue.

Dear Stanb, Thank you so much for taking the time to share your experience at our hotel on TripAdvisor. We are thrilled to hear that you have been choosing our hotel and meeting rooms for over a year and that you have had an overall positive experience with us. We greatly appreciate your kind words about our staff. Our team takes great pride in providing excellent service and ensuring that every guest’s stay is comfortable and enjoyable. It’s wonderful to know that their efforts have made a significant impact on your visits. We are also glad to hear that any minor issues you encountered were resolved efficiently and professionally. Your feedback serves as a great encouragement to our team, and we will continue to strive for excellence in all aspects of our service. Regarding the pricing of our meals, we understand your concern and appreciate your honesty. We constantly review our offerings and pricing to ensure we provide the best value for our guests, and your feedback is invaluable in this process. Thank you for your continued business and trust in our hotel and meeting venue. We look forward to welcoming you and your colleagues back soon and continuing our successful relationship. Warm regards, Mahesh Jay

Definitely worth it.

Classificação TripAdvisor 5.0/5

Steve C Avaliação certificada TripAdvisor

I don’t understand the negative reviews below, I thought the hotel was amazing value for money. Tasteful decor, a great location and comfortable room. My air conditioning worked fine and brought the room down to a comfortable temperature. The room was clean, adequately equipped with good quality toiletries. The shower had good pressure and took no time to warm up. Good sized television with the standard free view channels. No problems with my limited interaction with the staff. I found them to be courteous, efficient and helpful. Breakfast was great, plenty of choice and self service so you can take as much or little as you want. This hotel is cost less than a Travelodge or Premier Inn, yet was of a far better standard. I would definitely stay again.

Dear Ccapncass, Thank you for taking the time to share your wonderful review on on this platform. We are delighted to hear that you had such a positive experience during your stay with us. We appreciate your kind words about our tasteful decor, prime location, and comfortable rooms. It's great to know that your air conditioning worked perfectly and that you found your room to be clean and well-equipped with high-quality toiletries. We're also pleased to hear that you enjoyed our powerful shower and the television amenities. Your comments about our staff are very encouraging. We strive to provide courteous, efficient, and helpful service to all our guests, and it's rewarding to hear that your interactions with our team were positive. It's fantastic to hear that you enjoyed our breakfast selection and the self-service format, allowing you to choose as much or as little as you wanted. We are especially grateful for your comparison to other hotel brands and are thrilled that you found us to offer better value and a higher standard. Your intention to stay with us again is the highest compliment we could receive. Thank you once again for your kind words and for choosing our hotel. We look forward to welcoming you back in the future. Warm regards, Mahesh Jay General Manager

Nie wieder, außer das Restaurant

Classificação TripAdvisor 2.0/5

Kerstin K Viagem com amigos - Avaliação certificada TripAdvisor

Schlechte Lage, sehr alt, zu kleine Zimmer, zu laut. Erst auf Beschwerde haben wir ein vernünftiges Zimmer erhalten. Aber die Einrichtung ist nicht sonderlich gemütlich, auch ist die Beleuchtung nicht ausreichend. Hervorzuheben ist lediglich das Restaurant, sehr freundliche Bedienung, Servuce und Abendessen sehr gut. Auch das Frühstück war gut, besonders das frischgebackene Brot.

Sehr geehrte(r)Kerstin K, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback bezüglich Ihres Aufenthalts mitzuteilen. Es tut uns aufrichtig leid zu hören, dass Ihr Aufenthalt insgesamt nicht Ihren Erwartungen entsprochen hat. Es freut uns, dass Sie mit dem Service und dem Abendessen in unserem Restaurant zufrieden waren. Wir legen großen Wert darauf, unseren Gästen eine freundliche und aufmerksame Bedienung zu bieten, und es ist schön zu hören, dass Sie dies positiv erlebt haben. Gleichzeitig bedauern wir zutiefst, dass Sie mit der Lage unseres Hotels sowie der Einrichtung und Beleuchtung Ihres Zimmers unzufrieden waren. Ihre Rückmeldung ist für uns äußerst wertvoll, da sie uns hilft, Verbesserungspotenziale zu identifizieren und unseren Service weiter zu optimieren. Es ist bedauerlich, dass wir Ihre Unannehmlichkeiten während Ihres Aufenthalts nicht sofort beheben konnten. Ihre Beschwerde über die Zimmergröße, Lautstärke und Einrichtung nehmen wir sehr ernst, und wir werden sicherstellen, dass diese Punkte umgehend überprüft werden. Wir hoffen, dass Sie uns eine weitere Gelegenheit geben, Sie von unserem Hotel zu überzeugen. Sollten Sie sich entscheiden, zurückzukehren, würde ich mich freuen, persönlich sicherzustellen, dass Ihr nächster Aufenthalt angenehm und komfortabel verläuft. Vielen Dank nochmals für Ihr ehrliches Feedback. Mit freundlichen Grüßen, Mahesh Jay

Hotel für Geschäftsreisende

Classificação TripAdvisor 3.0/5

Nina S Avaliação certificada TripAdvisor

Sehr einfaches Hotel, einfache Zimmer, nicht besonders sauber. Quasi kein Service. Frühstück britisch und qualitativ nicht empfehlenswert. Eher was für Geschäftsreisende. Das Foto von der Lobby täuscht, es ist weder liebevoll noch individuell.

Hallo Nina, vielen Dank für deine Bewertung. Es freut uns zu hören, dass du die Lage unseres Hotels mit 80% bewertet hast – unsere zentrale Position ist ideal für Shopping und lokale Kulturangebote. Es tut uns leid, dass wir deine Erwartungen in anderen Bereichen nicht erfüllen konnten. Deine Anmerkungen zur Sauberkeit und zum Service nehmen wir ernst, obwohl unsere tägliche Zimmerreinigung und der 24-Stunden-Frontdesk-Service normalerweise sehr geschätzt werden. Wir sind stolz auf unser englisches Frühstücksbuffet und bedauern, dass es nicht deinem Geschmack entsprach; viele Gäste loben jedoch die Qualität und Vielfalt unseres Angebots. Unser Hotel ist sowohl für Geschäftsreisende als auch für Urlauber beliebt, und wir bemühen uns, eine warme und einladende Atmosphäre zu schaffen, inspiriert durch die lokale Kunstszene. Wir würden uns freuen, dich erneut bei uns begrüßen zu dürfen, um dich von unserem Engagement für ausgezeichneten Service und Qualität zu überzeugen. Herzliche Grüße! Mahesh, Hoteldirektor

Visita familiar y descanso

Classificação TripAdvisor 5.0/5

Anbarreraescobar Viagem a sós - Avaliação certificada TripAdvisor

Viaje por motivos familiares y de descanso. El hotel es muy central, a pasos de St Nicholas Market. La atención es muy amable y las habitaciones están bien. Hay dos chicos españoles que trabajan en recepción y son de mucha ayuda. Bien por el precio en pleno centro de Bristol

Hola, Anbar, ¡Muchas gracias por elegir Mercure Bristol Grand Hotel y por tu comentario, es genial! Nos alegra saber que la ubicación céntrica fue conveniente para tus necesidades y que la atención recibida por parte de nuestro personal ha dejado una impresión positiva. Es estupendo que resaltes la amabilidad de nuestros colegas; los chicos españoles de recepción estarán encantados de saber que fueron de gran ayuda para ti. Nos esforzamos por ofrecer una experiencia de calidad a un precio justo, así que nos complace que hayas encontrado que la relación calidad-precio es adecuada para estar en el corazón de Bristol. Estaremos encantados de volver a darte la bienvenida en futuras visitas a Bristol. ¡Un gran saludo! 😊 Mahesh, Director general

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.753 comentários 8.9/10 Localização
  • 2.588 comentários 4.8/10 Quarto
  • 1.602 comentários 7.3/10 Serviço
  • 27 comentários 7/10 Wifi
  • 1.404 comentários 3.6/10 Conforto
  • 886 comentários 3.9/10 Limpeza
  • 787 comentários 4.7/10 Comodidades
  • 662 comentários 5.9/10 Café da manhã

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