Mercure Bristol Grand Hotel (recém-reformado) 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.6/5 1.168 comentários

Mercure Bristol Grand Hotel (recém-reformado) - Image 1
Mercure Bristol Grand Hotel (recém-reformado) - Image 2
Mercure Bristol Grand Hotel (recém-reformado) - Image 3
Mercure Bristol Grand Hotel (recém-reformado) - Image 4


Hotel ALLSAFE. Aprovado

Extras do hotel

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Estacionamento privado do hotel

  • A uma distância a pé das principais comodidades

Nossas acomodações

Localização do hotel

Mercure Bristol Grand Hotel (recém-reformado)

Broad Street
Reino Unido

GPS:51.455372, -2.593519

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos


Coma, beba e relaxe durante a manhã, tarde e noite no Keepers Kitchen & Bar. Absorva a atmosfera e experimente um toque da tradicional cozinha britânica, com um criativo menu que também inclui mel local, coletado de uma colmeia na cobertura do hotel.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.6/5  1.168 comentários

Classificação no TripAdvisor  3.5/5  1.468 comentários

Lovely location terrible hotel

Classificação TripAdvisor 2.0/5

Paula C Romântica - Avaliação certificada TripAdvisor

First the hotel was clean and most staff were lovely. However the mattress on our bed was awful and I had metal springs sticking into me. Budget hotels get this right, it isn’t a 4 star hotel if you can’t sleep because of a poor bed. Very disappointing Mercure


Classificação TripAdvisor 5.0/5

Tullyfamily04 Avaliação certificada TripAdvisor

Good sized rooms, and very clean. Great location. Staff are superb. Really quiet at night, which is rare for a city hotel. We would definitely go back, but I'll bring my own pillows as theirs were a bit lumpy.

Awful, don’t!

Classificação TripAdvisor 1.0/5

Linda136 Avaliação certificada TripAdvisor

Very small room, that’s ok. Clean, compact, bathroom a bit tired. Only hanging space above the kettle. Returning from meal out, 10pm, bar closed. Room service ended at ten. No minibar. Raucous crowd drunk and shouting in reception area, so we did feel quite annoyed at not being able to order a nightcap. Before going out, no lager available in the bar worst pint of Guinness ever, too fizzy and watery. Parking in car park, nail biting. Tightest multi-storey ever! Disappointing service with many visible staff. Never been so disappointed with a mercure, and we have stayed in many over the years.

Hi Linda, Thanks for taking the time to share your thoughts with us. We're glad to hear that you found your room to be clean; we always strive to provide a hygienic and comfy environment for our guests. However, it's a bummer to hear about the issues you encountered during your stay. Our bar typically buzzes with activity and serves a wide array of beverages until 11pm, so it's unusual that it closed early during your visit. We're also scratching our heads about the Guinness – it's generally a hit, but we’ve noted your comments and will keep an eye on the quality of our pints! As for the parking, it can be a bit snug; it's one of the quirks of being located in the heart of the city with all the action at your doorstep. We're also truly sorry to hear that the service didn't meet the high standards we strive for, and we'll be looking into this to ensure it was an isolated incident. We'd love to have you back for a smoother experience next time around, Cheers, Mahesh, General Manager

Just choose somewhere else…

Classificação TripAdvisor 1.0/5

MatthewP2969 Negócios - Avaliação certificada TripAdvisor

I rated this hotel 1 star a few months ago following a stay where some of my property was misplaced and the customer service was hysterically awful. In a moment of madness, I decided to book with the Mercure Grand Hotel again for another business trip, foolishly hoping that they’d have bucked their ideas up. Oh, boys and girls, how wrong I was. The experience this time somehow got significantly worse, in that it almost felt like they’d gone to great lengths to make it terrible. Before travelling, and following my bad experience last time, I had asked the manager if there was any chance of a room upgrade. This is not an uncommon request and given I travel to Bristol fairly often, it is something that I regularly ask and often get the luxury of. As per the trend in my previous review, nobody even so much as acknowledged the request even if the answer would’ve been No. Great start, I thought. The bad news continued as soon as I got there. The room stunk and appeared to have damp on first inspection. I went into the bathroom and it was not only unclean, but it appeared that what had once been bath handles and taps had been removed by a Neanderthal and had begun rusting up. Not the worst thing you could see, but just felt so scruffy and lazy for a so-called 4-star hotel. “It’s alright,” I thought, “I’m only here for two nights, it’ll be fine”. Well, I was wrong again. Within an hour of checking in the air con unit had broken - I wasn’t exactly surprised, that thing looked old enough to have blown cool, refreshing air on the ancient Egyptians. And like the ancient Egyptians, I got a bit warm considering this was typically the hottest week of the year. I asked reception if I could move rooms, they said no. I asked them if they could send maintenance out to look at it, they said they’d gone home and they’d look at it the following day. They did try their best to help in the moment and gave me a clapped out desk fan, which was about as effective as a mouse coughing on me. The next day, it didn’t look like maintenance had been anywhere near it. I reckon it was a simple fix but it mustn’t have been deemed important enough to investigate. Maybe breakfast would be the redeeming factor? No. First morning, the machine didn’t appear to have dispensed any coffee into my “latte”, so I took a nice mouthful of hot, frothy milk to start my day. The pastries were dry, the eggs gooey, other bits cold. I am quite a forgiving person and I think returning to the hotel gave them an opportunity to make improvements and show appreciation of their customers’ loyalty. All it did was reinforce the exact reasons why you shouldn’t stay here. The nightly rate is at the level of some of the best hotels in the city and yet this is comfortably one of the worst.

Dear Matthew, Thank you for taking the time to review your stay. We're pleased to hear that you chose to stay with us again, though it seems like your experience was not what we aim for. We're genuinely sorry to hear about the issues with the air conditioning. Our team usually prides itself on maintaining our amenities, and we're sorry that we missed the mark during your stay. We sincerely regret that it wasn't sorted for you and will review this with the team to make sure we are prompt in dealing with issues in the future. Our housekeeping team is usually on point with keeping things spick and span, so it's a surprise to hear your room wasn't up to standards. Breakfast should've been the highlight of your morning, and we'll be chatting with our Keepers Kitchen crew to ensure our buffet selection is top-notch and our coffee machines are working. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Mahesh, General Manager

It was a fine, average hotel.

Classificação TripAdvisor 3.0/5

VivAL_2011 Avaliação certificada TripAdvisor

Booked two rooms. Our room was very dusty and I was sneezing as soon as I entered and sneezing all night. Would have asked to change rooms but the extra bed already had been set up & the other booked room was on the same floor. Also, this third floor had pigeons making noise all night & all morning. The hotel was fine. No fridge. Great location though!

Hey there! Thanks a bunch for taking the time to share your thoughts with us. We're really sorry to hear about the dust in your room – that's not the experience we aim for. We appreciate you flagging this, and we'll be diving into a deep clean to make sure we're hitting the mark on cleanliness. Regarding the noise, next time, we can allocate a room on the quieter backside of the hotel. And about the fridge, while not all rooms come with one, our Privilege Double Rooms and Suites do include a mini-fridge stocked with complimentary soft drinks. We'd love to see you again and give you a smoother, quieter stay. Take care and safe travels, , Mahesh, General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.819 comentários 9.1/10 Localização
  • 2.757 comentários 4.6/10 Quarto
  • 1.788 comentários 7.4/10 Serviço
  • 26 comentários 6.9/10 Wifi
  • 1.461 comentários 3.5/10 Conforto
  • 977 comentários 3.9/10 Limpeza
  • 909 comentários 4.5/10 Comodidades
  • 739 comentários 5.9/10 Café da manhã

Com a tecnologia Trustyou

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