Mercure Exeter Rougemont Hotel

Mercure Exeter Rougemont Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 138 comentários

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Extras do hotel

  • 98 quartos remodelados; quartos Privilege e Suites Junior disponíveis

  • No centro da cidade, perto de Exeter High Street e da zona comercial de Princesshay.

  • Com 9 salas de reuniões espaçosas, ideais para reuniões ou eventos com 2 a 250 pessoas.

  • Bar e restaurante do hotel com culinária internacional e perfeito para lanches.

  • Junto à Faculdade de Exeter e perto da Universidade de Exeter, ideal para negócios ou lazer.

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
Reino Unido

GPS:50.72575, -3.533418

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

DRAKES

O restaurante serve cozinha contemporânea britânica e europeia e uma grande seleção de vinhos da nossa coleção "Sabores da adega".

As nossas opções de alojamento

No Mercure Exeter Rougemont Hotel, temos 98 quartos incluindo quartos e suites Deluxe. Todos os nossos quartos incluem WIFI ilimitado grátis, utensílios para chá/café, TV de ecrã plano, secador de cabelo, ferro e tábua de engomar.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.0/5  138 comentários

Classificação do TripAdvisor  3.5/5  793 comentários

This hotel is poorly managed and does the Mercure brand a disservice

Nota Tripadvisor 2.0/5

barnyt2015 Solo travel - Avaliação com certificação TripAdvisor

This hotel has a central location and looks impressive from the outside, however having just stayed there this weekend I would highlight the following: 1. My room wasn’t cleaned or made up whilst I was there 2. The cooked breakfast was cold on one morning and barely warm on the other 3. The plates for the cooked breakfast were similarly cold or barely warm 4. There was a foreign body in my orange juice raising questions on food standards 5. The receptionist and I struggled to understand each other (in English, my native language) 6. Parts of the hotel (such as the carpet on the stairs) are seriously worn 7. As the hotel car park was full I had to pay £14.50 for local overnight parking with no concession 8. The hotel did not allow me to charge bar and restaurant expenditure to my room 9. I received a confusing email before checking in which offered me an upgrade which wasn’t available and asked me to pay Friday r breakfast which was already included in my booking 10. The bar was very cold with the radiators off Overall, and given the price, this hotel needs new management that cares about the customer experience and Mercure need to grip this if they do not want it to damage their brand. I would be happy to see talk to Mercure about this review.

Refurb of rooms needed

Nota Tripadvisor 2.0/5

Kerry M Famílias - Avaliação com certificação TripAdvisor

My daughter booked a night at the Rougemont as a treat for us. We came to do christmas shopping and spend some quality time together. The reception area is lovely and the staff who greeted us were all pleasant. As written in previous reviews, that's where the lovely decorated hotel ends. Walls in the corridors where paint was peeling. The bathroom was damp. Unable to open window or blind as blind pully broken. Mould on bathroom ceiling. Rotten bath panel. Mould around bath. There were notices around the place saying they had a private function and may be some noise. The after party was most definitely in the room next to us. All in all I'm unhappy that my daughter has spent her hard earned money on a treat that was not up to standard.

Adequate (but convenient).

Nota Tripadvisor 3.0/5

Jannerbloke Avaliação com certificação TripAdvisor

Chosen, booked and paid for by others. Have stayed her occasionally under previous brandings. The header to this listing speaks of refurbishment but it can’t have been extensive or thorough, there was little crisp or fresh about the room.There was a deal of exterior noise and some along the corridor. Breakfast was OK. The hotel was however central, has conference facilities, was convenient to the stations and to the venue for a work evening event. Those he paid for my stay must be satisfied with the room/breakfast deal.

Dear reviewer, Thanks for taking the time to review us and I'm pleased you found us convenient for your needs.

It’s a no from me..

Nota Tripadvisor 1.0/5

Anna S Avaliação com certificação TripAdvisor

Nice room we ate in, rude staff, bad service, terrible food.. Waited an hour for our main course to be cleared, supervisor (blonde lady in her 20’s) was argumentative when there was no need for it. Food was pre ordered for an organised work event, did not feel welcome at all, we couldn’t work out if the potato’s were boiled or roasted as they were white, then had our plates collected very hastily, with the supervisor brushing into me.. honestly have not felt the need to give a one star review before but this was terrible..

Dear reviewer, Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments will be investigated and appropriate measures to address the problems and prevent future occurrence will be taken. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Hotel in a 4 star disguise

Nota Tripadvisor 3.0/5

Debbie D Famílias - Avaliação com certificação TripAdvisor

Spent a night here last night,very nice down stairs but got worse the higher you went ..although very clean and tidy our bathroom was not a 2 star standard let alone 4 star ..the door was splitting at bottom and the bath panel was split and water marks on it and it had a smell of damp in there the hook was missing off back of door also there was a scuff mark on the wall in bedroom. The walls were so thin so could hear people talking in next room. We come to exeter every month but I'm afraid Iwe will not be stopping at this hotel again.

Dear reviewer, Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to address the problems you encountered and prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.035 comentários 8.6/10 Localização
  • 1.398 comentários 4.6/10 Quarto
  • 974 comentários 7.9/10 Serviço
  • 9 comentários 8.8/10 Internet
  • 746 comentários 4.2/10 Conforto
  • 572 comentários 3/10 Limpeza
  • 435 comentários 4.1/10 Comodidades
  • 406 comentários 6.2/10 Pequeno-almoço

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