Mercure Exeter Rougemont Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 502 comentários

Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4

Descrição

Extras do hotel

  • 98 quartos remodelados; quartos Privilege e Suites Junior disponíveis

  • No centro da cidade, perto de Exeter High Street e da zona comercial de Princesshay.

  • Com 9 salas de reuniões espaçosas, ideais para reuniões ou eventos com 2 a 250 pessoas.

  • Bar e restaurante do hotel com culinária internacional e perfeito para lanches.

  • Junto à Faculdade de Exeter e perto da Universidade de Exeter, ideal para negócios ou lazer.

As nossas opções de alojamento

Localização do hotel

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
Reino Unido

GPS:50.72575, -3.533418

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

DRAKES

O restaurante serve cozinha contemporânea britânica e europeia e uma grande seleção de vinhos da nossa coleção "Sabores da adega".

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.1/5  502 comentários

Classificação do TripAdvisor  3.5/5  938 comentários

Horrendous avoid at all costs

Nota Tripadvisor 1.0/5

nick7p Avaliação com certificação TripAdvisor

Stayed at the Mercure Exeter Rougemont last night, £105 , everything was truly awful, room was a freezing cold, windows rattled and creaked and wind whistled through cracks, bathroom like a freezer, no hot water , shower unusable just a dribble , and breakfast not fit for my pet dog including no coffee due to machine broken. Truly shocking, I did politely complain at reception checking out but was not offered any form of refund, also impossible to email a complaint to Mercure hotels , avoid this place at all costs and shame on you Mercure not looking after your customers

Dear nick7P We appreciate you taking the time in letting us know about your concerns following your most recent visit to Exeter. I was concerned to read your remarks and will investigate thoroughly with our team. Please do not hesitate to contact me direct at the hotel if you have any further concerns or if we can be of any further assistance. Kind Regards, Simon Bailey

Late December stay

Nota Tripadvisor 2.0/5

Kim W Romântica - Avaliação com certificação TripAdvisor

Reall shame hotel use to be lovely hotel years ago. Husband and I stayed one night, greeted my lovely lady at reception ( Office manager) We ate out due to terrible reviews regarding dinner, thought to play it safe. Came back for one last drink. I don’t think staff know what iron is? Shame to see uniform all messy. Bar area for very messy and dirty. Girl who served us didn’t smile once. During night we didn’t sleep well due to slamming of doors. Trying to catch up on sleep woken by cleaner knocking at door. Hours until we needed to check out. Breakfast could be better. Nothing fresh, oh except fried eggs. Scrambled were over cooked, grey and pale. I don’t think I’ll recommend this hotel to family or friends until place updated and staff trained.

Dear Kim Thank you for taking the time to let us know of your most recent experience staying with us over the busy Festive period. We wish to apologise for any shortcomings during your stay, the hotel is located in the heart of the city and is very popular for social and festive events. We will of course focus our efforts with the team regarding their appearance and service standards falling short on this occasion. We still hope to better serve you in the future and take this opportunity in wishing you a Merry Christmas from us all. Kind Regards Mark Postlethwaite

Terrible expensive evening.

Nota Tripadvisor 1.0/5

Paul C Avaliação com certificação TripAdvisor

We had our work Christmas Dinner here, a very disappointing experience. The place was very crowded and noisy, incorporating other Companies, packed in tightly. Meal was okay, but very meagre portions. There was a disco after the meal, but this was ruined by grumpy looking security guards wandering around the whole evening. One of my work colleagues was accused of having a hip flask, she certainly didn't and doesn't even own one? This may have been a case of mistaken identity, as she was also refused drinks at the bar, for no apparent reason. People were drinking and trying to enjoy the party, but she had done nothing wrong, and certainly wasn't too drunk to serve. This resulted in many of us leaving early, I certainly would not recommend this Hotel, as staff are very unreasonable. An expensive meal ruined by them.

Dear N3050WUpaulc Thank you for letting us know of your experience attending one of the Christmas Party events at the Rougemont Hotel. We appreciate all of your feedback and allowing us the opportunity to reply. We will most definitely share your concerns with the Security team who are there to support the team in delivering on the evening and have indeed done so throughout December ensuring the safety for both our guests and staff. Please feel free in contacting the hotel direct with your concerns so that we may investigate more thoroughly. Once again thank you for taking the time in letting us know of your concerns and take this opportunity in wishing you a Merry Christmas. Kind Regards Mark Postlethwaite

Bel hotel vieux style avec le comfort moderne

Nota Tripadvisor 5.0/5

R8709CNjacquelinel Família - Avaliação com certificação TripAdvisor

Bel hotel style début du XXème siècle avec toutefois le comfort attendu pour un Mercure. Personnel très agréable. Emplacement idéal devant gare centrale d'Exeter, entre centre ville et université.

Dear Njacquelinel We appreciate you taking the time in letting us know of your recent stay We were pleased to read that our very pleasant staff looked after you during your visit and that you benefited from our central location opposite Exeter Central Station, between the city centre and the university. We hope to welcome you back sometime in the future. Kind Regards Mark Postlethwaite

Ótima localização

Nota clientes Avis 4.5/5

Lincoln A. Negócios - Comentários confirmados de ALL

Ótima experiência no Mercure Exeter Rougemont Hotel. Excelente localização, confortável, quarto amplo e limpo. Bom café da manhã com bastante variedades e produtos frescos. Funcionários atenciosos.

Dear Lincoln A., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.108 comentários 8.9/10 Localização
  • 1.377 comentários 6/10 Quarto
  • 1.027 comentários 8.8/10 Serviço
  • 7 comentários 9.5/10 Internet
  • 723 comentários 5.3/10 Conforto
  • 495 comentários 5.5/10 Limpeza
  • 427 comentários 5.2/10 Comodidades
  • 367 comentários 6.5/10 Pequeno-almoço

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