Mercure Exeter Rougemont Hotel

This hotel has a central location and looks impressive from the outside, however having just stayed there this weekend I would highlight the following: 1. My room wasn’t cleaned or made up whilst I was there 2. The cooked breakfast was cold on one morning and barely warm on the other 3. The plates for the cooked breakfast were similarly cold or barely warm 4. There was a foreign body in my orange juice raising questions on food standards 5. The receptionist and I struggled to understand each other (in English, my native language) 6. Parts of the hotel (such as the carpet on the stairs) are seriously worn 7. As the hotel car park was full I had to pay £14.50 for local overnight parking with no concession 8. The hotel did not allow me to charge bar and restaurant expenditure to my room 9. I received a confusing email before checking in which offered me an upgrade which wasn’t available and asked me to pay Friday r breakfast which was already included in my booking 10. The bar was very cold with the radiators off Overall, and given the price, this hotel needs new management that cares about the customer experience and Mercure need to grip this if they do not want it to damage their brand. I would be happy to see talk to Mercure about this review.

My daughter booked a night at the Rougemont as a treat for us. We came to do christmas shopping and spend some quality time together. The reception area is lovely and the staff who greeted us were all pleasant. As written in previous reviews, that's where the lovely decorated hotel ends. Walls in the corridors where paint was peeling. The bathroom was damp. Unable to open window or blind as blind pully broken. Mould on bathroom ceiling. Rotten bath panel. Mould around bath. There were notices around the place saying they had a private function and may be some noise. The after party was most definitely in the room next to us. All in all I'm unhappy that my daughter has spent her hard earned money on a treat that was not up to standard.

Chosen, booked and paid for by others. Have stayed her occasionally under previous brandings. The header to this listing speaks of refurbishment but it can’t have been extensive or thorough, there was little crisp or fresh about the room.There was a deal of exterior noise and some along the corridor. Breakfast was OK. The hotel was however central, has conference facilities, was convenient to the stations and to the venue for a work evening event. Those he paid for my stay must be satisfied with the room/breakfast deal.

Nice room we ate in, rude staff, bad service, terrible food.. Waited an hour for our main course to be cleared, supervisor (blonde lady in her 20’s) was argumentative when there was no need for it. Food was pre ordered for an organised work event, did not feel welcome at all, we couldn’t work out if the potato’s were boiled or roasted as they were white, then had our plates collected very hastily, with the supervisor brushing into me.. honestly have not felt the need to give a one star review before but this was terrible..

Spent a night here last night,very nice down stairs but got worse the higher you went ..although very clean and tidy our bathroom was not a 2 star standard let alone 4 star ..the door was splitting at bottom and the bath panel was split and water marks on it and it had a smell of damp in there the hook was missing off back of door also there was a scuff mark on the wall in bedroom. The walls were so thin so could hear people talking in next room. We come to exeter every month but I'm afraid Iwe will not be stopping at this hotel again.