A good stay with the usual excellent standard of customer service and attention that I have come to expect when staying at the Rougemont. The room was an excellent size with a very comfortable bed and all the facilities you expect include a mini fridge in the room.

Wonderful location, opposite rail station, very central yet has that rare thing for most cities, a car park! Victorian building with plenty of impressive grandeur but modern comfortable rooms. Extremely helpful and friendly staff plus the lovely treat of a free drink when we arrived made us feel very welcome. We will definitely stay here again when visiting our son.

Slow and poor service. Asked for a pillow at 8pm and it arrived many hours later, which we only discovered in the morning.. the staff had placed the pillow on the dirty floor outside the room. Excuse for late pillow delivery was that staff are busy. Housekeeping was poor. Visible dirt on carpet in room for days. Soaps not replenished. Breakfast was horrendous. Bad food. Rooms were substandard. No drinking water provided. Very creaky floors. Doors that only close by slamming hard. No air conditioning. Poorly maintained building overall. Book this place ONLY for location. Don’t expect anything and you won’t be disappointed.

Every night of my stay I was woken by other noisy guests, once 3.30am. I was staying tues and wed night. On the Tuesday a guest was knocking doors at our end of the corridor at 1.30 looking for a friends room. The hotel has no signage to encourage guests to be quiet and given I could hear the person in the room next to me snoring I think there must be very little soundproofing. To top it, the mattress was very very hard.

We booked a Junior Suite with a walk in shower. when we arrived the only 2 junior suites they have contain a bath with a shower over. As this was acceptable we accepted a privilege room, only to find the fridge did not work. Having brought drinks with us we asked for the fridge to be replaced. Following numerous conversations, about moving us to another room the follwoing day with a working fridge and requesting buckets of ice twice, which eventually arrived 45 minutes after asking. The rooms have just a wardrobe to put clothes in. No drawers to put socks, underwear etc in. Safe is in the bottom of the wardrobe making it difficult to see into. The hotel is worn the reception staff look untidy in un-ironed shirts. Joe from reception was lovely and tried her best to help.