Mercure Exeter Rougemont Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 591 comentários

Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4

Descrição

Hotel aprovado por ALLSAFE

Extras do hotel

  • 98 quartos remodelados; quartos Privilege e Suites Junior disponíveis

  • No centro da cidade, perto de Exeter High Street e da zona comercial de Princesshay.

  • Com 9 salas de reuniões espaçosas, ideais para reuniões ou eventos com 2 a 250 pessoas.

  • Bar e restaurante do hotel com culinária internacional e perfeito para lanches.

  • Junto à Faculdade de Exeter e perto da Universidade de Exeter, ideal para negócios ou lazer.

As nossas opções de alojamento

Localização do hotel

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
Reino Unido

GPS:50.72575, -3.533418

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

DRAKES

O restaurante serve cozinha contemporânea britânica e europeia e uma grande seleção de vinhos da nossa coleção "Sabores da adega".

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.0/5  591 comentários

Classificação do TripAdvisor  3.5/5  874 comentários

not worth the price, unless you just want a great location

Nota Tripadvisor 3.0/5

Dania A Avaliação com certificação TripAdvisor

Positives: 1) The room was clean and with good access to sockets 2) the location of the hotel was great: very central and near the train station Negatives: 1)The shower was cold - I had to I left it running for ages before to get hot water. 2)The restaurant was not great. The breakfast was very poor with not many choices. If you are vegan, don't think to spend the money for the breakfast as there are not many options for vegans. Dinner was also not very special. I had to ask for water as they didn't bring me some to start with 3) the doors that connect the corridors are very heavy and difficult to use when you have a heavy luggage (or more than one) I would not stay there again unfortunately

Dear scienceTravel22 Thank you for choosing the Mercure Exeter, Rougemont Hotel on your most recent stay in the area and for supplying us with your feedback. Allow me to apologise for the shortcomings during your stay and can confirm that we are investigating the issues you had with the hot water, however noted that after running for a while you were able to enjoy a hot shower. I have noted your concerns regarding vegan options which we review accordingly and disappointed that we unable to give you the choices on this occasion. We still hope to welcome you back and provide you with a faultless experience sometime in the future. Kind Regards Mark Postlethwaite

Not a great stay.

Nota Tripadvisor 1.0/5

James A Negócios - Avaliação com certificação TripAdvisor

We’re do I start. Let’s go with the positives. The room was fine, spacious and clean. Good access to sockets etc much as you would expect from a hotel. Now the negatives. The shower was cold. I left it running for ages. Not a sense or drop of hot water. The restaurant is poor. Eat out if you are here. The food was actually okay but the service was awful. You are not allowed to add things to your bill. You have to pay. “You can have a meal if you have a room allowance from your firm”. Which tells me all I need to know. The hotel is really catering for folks working in town and using the hotel to sleep in when here. At breakfast there was no one welcoming you to mark off the room. There were no menus so you had to guess what was on offer and there were signs offering “Artisan breads” just no actual artisan bread. Overall a poor customer experience.

Dear James A We appreciate that you have taken the time to let us know of your recent experience staying with us in the heart of Exeter at the Rougemont Hotel. Firstly thank you for choosing us, however disappointed that we did not meet with your expectations on this occasion. We will investigate the concerns raised regarding hot water as a matter of urgency, however we are unaware of any supply issues within the hotel Furthermore I will share you dining experience with the F&B Manager so that we may iron out the issues regarding dinner service and breakfast buffet items. We still hope to have the opportunity of welcoming you back to the hotel and meeting with your expectations. Kind Regards Mark Postlethwaite

Great staff

Nota Tripadvisor 5.0/5

V623UKstevep Viagem com amigos - Avaliação com certificação TripAdvisor

Highly recommended. The staff make this place! They couldn’t have done anymore to welcome us and make our stay enjoyable. Great central hotel, comfortable and ideal for the group I was travelling with. Rooms perfect for a few days away. Breakfast was also spot on

Dear V623UKstevep Thank you for your recommendations for the Mercure Exeter, Rougemont Hotel following your most recent stay with us in the heart of Exeter. We were so pleased to read the great comments for the staff at the hotel and that they made you feel welcome and ensured that you had an enjoyable stay. We hope to be of service sometime in the future and provide you with another enjoyable stay. Kind Regards Mark Postlethwaite

The Staff Made the weekend

Nota Tripadvisor 4.0/5

tafflpowell Avaliação com certificação TripAdvisor

A large group of us came down to watch the Chiefs V Scarlets at Sandy Park followed by the England V Wales on the big screen, staying the Friday & Saturday night. From the start the staff were amazing, as a large group all the room keys were ready to go, meaning no long check-in and we could head straight to our rooms. All the staff extremely friendly and nothing was too much, they even went out and purchased more beer when they ran out. Breakfast was good and plenty of selection. Hotel is a bit tired but very well located, centre of the city and across from the train station. Can't thank the staff enough for being so attentive and helpful, it made a good weekend great.

Dear tafflpowell Thank you for choosing the Mercure Exeter, Rougemont Hotel for on your recent visit to Exeter to watch the Exeter Chiefs and Scarlets fixture at Sandy Park. We were pleased we were able to cater for you and your group over the weekend and that the staff made a great weekend for you, you have my assurances that I will share the review with the team as I am sure this will serve as great motivation for them all. Hope to welcome you back soon. Kind Regards Mark Postlethwaite

Ótima localização

Nota clientes Avis 4.5/5

Lincoln A. Negócios - Comentários confirmados de ALL

Ótima experiência no Mercure Exeter Rougemont Hotel. Excelente localização, confortável, quarto amplo e limpo. Bom café da manhã com bastante variedades e produtos frescos. Funcionários atenciosos.

Dear Lincoln A., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.104 comentários 8.9/10 Localização
  • 1.516 comentários 5.4/10 Quarto
  • 1.047 comentários 8/10 Serviço
  • 11 comentários 9.1/10 Internet
  • 786 comentários 5/10 Conforto
  • 565 comentários 4.1/10 Limpeza
  • 498 comentários 4.8/10 Comodidades
  • 446 comentários 6.7/10 Pequeno-almoço

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