Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 3.8/5 524 comentários

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Descrição

Extras do hotel

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
Reino Unido

  • De avião

    BRISTOL A 108 km / 67 milhas

  • De avião

    EXETER INTERNATIONA A 10 km / 6 milhas

  • De avião

    PLYMOUTH/ROBOROUGH A 73 km / 45 milhas

  • De carro

    M5 JUNCTION 29 A 6 km / 4 milhas

  • De comboio

    EXETER CENTRAL A 0 km / 0 milhas

  • De comboio

    EXETER ST DAVID'S A 2 km / 1 milhas

GPS:50.720332, -3.528424

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

THE GATE HOUSE

O nosso chef, o Sr. Damian Martin, acolhe-o no nosso Gate House Restaurant. Os hóspedes podem desfrutar da contemporânea cozinha britânica, incluindo carne de origem local e marisco fresco.

As nossas opções de alojamento

Os 156 quartos do hotel oferecem aos clientes diversas opções de alojamento incluindo: Classic, Privilege, Suite, quartos com ligação e 7 quartos acessíveis. Todos os quartos são para não fumadores e têm acesso WIFI, serviço de quartos e TV de ecrã plano. Cada quarto cumpre as normas de 4 estrelas, mas também oferecem vistas particularmente inspiradas sobre a cidade, incl. a catedral de Exeter, a histórica Southernhay e os distintos vislumbres do campo de Devon.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.8/5  524 comentários

Classificação do TripAdvisor  4.0/5  2.934 comentários

Tired Hotel

Nota Tripadvisor 3.0/5

karlbousfield Negócios - Avaliação com certificação TripAdvisor

I have stayed here a lot over the years but my recent stay was somewhat disappointing due to the condition of the room, the table top was loose and hanging off couldn't use it. The lights in the room were either all on or all off, there was mold in the shower. The room was generally tired. The food menu was limited and has the same old same old offerings not much incentive to eating in house.

Thank you for leaving us a review of your recent stay with us - I will bring up with the maintenance team the issues you have mentioned. The maintenance team are working hard to improve all rooms and just this week we have been replacing curtains/nets, some tv's and other electrical appliances which is all based on the valued feedback we receive from our guests so once again - thank you for your comments. Kind Regards,

Excellent service and position

Nota Tripadvisor 5.0/5

720alison Negócios - Avaliação com certificação TripAdvisor

The hotel is excellent with clean big room and great pool. Perfect to unwind. Good location for sight seeing and or work in central Exeter. Only concern that on a Sunday night the kitchen couldn't cope with high demand. Understood this as everywhere is recovering from Covid and staffing issues.

Thanks for leaving us a great review of your recent stay. I am pleased to see that overall you enjoyed your stay with us but would like to apologise that we were busy on the Sunday evening - I thank you for your understanding and hope to welcome you back again in the future. Kind Regards

Disappointed

Nota Tripadvisor 3.0/5

Nomis60 Negócios - Avaliação com certificação TripAdvisor

Service is below average. No night porter service. Reluctant to print off a bill. Impossible to phone through to the hotel to obtain an email copy of the bill and again reluctant to send. Disappointed.

Thank you for taking the time to leave us a review of your recent stay with us. I am really sorry to hear of the issues you have had during your stay with us. Please be assured that we are taking all feedback on board, more now than ever. The hotel is now under new management and along side that we are implementing new policies and procedures, staff training and listening to our valued guests. We hope that your next stay with us is a successful one and would like to once again apologise for the issues. Kind Regards, Front Desk Team

Will never stay here again despite having stayed here every time we have travelled to Cornwall

Nota Tripadvisor 1.0/5

Mariette R Avaliação com certificação TripAdvisor

We arrived for an over night stay to celebrate my companions 70 birthday. I had booked a suite,direct with Accor,as it was a special event. I collected the key and found we had been given a Privelege room, the worst I had ever seen, half lights on bathroom mirror didn't work, nor air conditioning and a great piece of wallpaper was missing. I went down to reception and was told they didn't have a suite available, despite it having been booked sometime in advance. Something was said about one person being unable to leave as ill and other 2 already taken! Another guest who arrived as I was in conversation was also refused the suite he had booked. Disgraceful! I will never stay with you again, completely ruined a special occasion! I did fill in a complaint form on line but have not had a reply.

Thank you for leaving us a review Mariette R. I am really saddened to hear the issues you had during your stay with us and I am very sorry your complaint has not been replied to so far - I will look into this as a matter of importance. As you may be aware the hotel is under new management and we are beginning the new year with new team members, staff training and new policies and procedures and this is not the standard that we want our guests to be leaving the hotel with. Please contact me direct at the hotel on 01392 412812 as I would like to discuss your feedback with you. Kind Regards Barnaby Kean General Manager

Excellent hotel and location

Nota Tripadvisor 5.0/5

Martin C Negócios - Avaliação com certificação TripAdvisor

Excellent hotel and location - Everything you need for central Exeter Great value for all the facilities Great friendly staff Location is central and walking distance from all the amenities of Exeter.

Thanks for taking the time to leave us a review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again soon. Kind Regards, Front Desk Team Mercure Exeter Southgate

Em parceria com TripAdvisor

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