Mercure Paignton Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 1.039 comentários

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Mercure Paignton Hotel - Image 1
Mercure Paignton Hotel - Image 2
Mercure Paignton Hotel - Image 3
Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, Reino Unido

Descrição

Extras do hotel

  • Um hotel familiar situado no coração da Riviera Inglesa e a 5 minutos de Torquay

  • WI-FI de alta velocidade em todos os quartos e estacionamento pago disponível

  • Com cozinha de inspiração local, o bar e o terraço oferecem a melhor comida e bebida regionais

  • Um hotel que aceita animais estimação de todas as formas e tamanhos

  • 2 salas de reuniões bem equipadas com capacidade para 35 participantes e tecnologia de ponta

As nossas opções de alojamento

Localização do hotel

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
Reino Unido

GPS:50.4375, -3.5578

Telefone

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.3/5  1.039 comentários

Classificação do TripAdvisor  4.0/5  251 comentários

Good location

Nota Tripadvisor 4.0/5

ken a Avaliação com certificação TripAdvisor

Room clean and comfortable bed , door heavy to open ( fire door I guess , we had privilege room on level 4 with great views of sea front , lifts to rooms , car park holds around 30-40 cars we were lucky both days which cost £15 a day , there is a mutu story car park not far away £9 24 hours , restaurant food very limited and pricey and small portions , over at peir first chippy on right on pier large fish and chips eat inside are Hugh portions neither of us managed to finish ours and they tasted fantastic, breakfast at hotel was good and there's a nice selection apart from some strange reason hash browns you have to ask for at bar , there was some loud music coming from bar next door on both nights

Dear kena465, Thank you for taking the time to share your feedback. I’m glad to hear that you enjoyed our location, clean room, and comfortable bed, as well as the great sea front views from your Privilege room. It’s also good to know that the lifts and parking arrangements were convenient for you. I apologise for any inconvenience caused by the heavy fire door and the noise from the bar next door. We will look into these issues to enhance our guests' comfort in the future. Thank you for your comments regarding the restaurant. I’ll pass your feedback along to our culinary team to review the menu and portion sizes. I’m pleased that you enjoyed the breakfast and the variety we offer, though I will look into the process for requesting hash browns to make it more straightforward. Your tip about the local chippy is much appreciated, and I’m glad you found some fantastic fish and chips nearby! Thank you again for your detailed review. We hope to have the opportunity to welcome you back. With best wishes Jason

Was a 4 star last year

Nota Tripadvisor 3.0/5

Eric G Romântica - Avaliação com certificação TripAdvisor

Not a 4 star hotel, certainly not 4 star service, room not made up until 6.30 yesterday, 4.45 today. Wife has medical equipment in room and we asked electronically and at check in for the electricity not to be stopped in the room, despite this the card was still pulled out. Asked for the bedding to be renewed as had a small medicine spill, again not done. Ignored at the bar on several occasions and other people served first, no gas in any of the patio heaters, several drinks like honey rum and malibu out of stock despite being on the drinks menu. Standard has dropped from last year, hotel now hosting coach tour buses and staff struggling to cope.

Dear Eric G, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered during your stay. It’s clear that we fell short in several areas, and for that, I sincerely apologise. I regret that the room service and housekeeping did not meet your expectations and that the electrical issue with the medical equipment was not resolved as requested. I will address these concerns with our team to ensure such oversights do not occur in the future. Your comments about the bar service and the availability of items on the drinks menu are also noted. I will investigate these issues to improve our service and ensure that we are adequately stocked and attentive to all our guests. It’s concerning to hear that the standard of service has declined since your last visit, particularly with the added challenge of accommodating coach tour groups. We will work on enhancing our service to better handle such situations and maintain the high standards our guests expect. Thank you again for your valuable feedback. If you choose to stay with us again, please contact me directly, and I will ensure that your experience is more in line with the quality we aim to provide. With best wishes Jason

Highly recommended

Nota Tripadvisor 5.0/5

KARL B Avaliação com certificação TripAdvisor

What a fabulous place to stay! We stayed for two nights on mini break and we were made to feel very welcome. The staff were very accommodating and polite A special thank you to Kirsti and John for making our stay extra special. The room was to a high standard and we had great visitors over the beaches and exceptional panoramic veiw. Would definitely stay here again.

Dear 147karlb, Thank you so much for your wonderful review and for highly recommending our hotel. We’re thrilled to hear that you had a fabulous stay and felt so welcomed during your mini break with us. It’s especially gratifying to know that Kirsti and John made your stay extra special—I’ll be sure to pass along your kind words to them. We’re delighted that you enjoyed the high standard of your room and the exceptional panoramic views over the beaches. We look forward to welcoming you back for another memorable stay. With best wishes Jason

Disappointed

Nota Tripadvisor 3.0/5

Matthewway321 Avaliação com certificação TripAdvisor

We went as a family of 3. Stayed 2 nights. Location was good but had difficulty parking as all the spaces at the hotel were gone. We had to park in a back alley of the hotel and paid £15 for this. Room was nice but a bit dusty. Breakfast was disappointing for a 4 star hotel and the price we paid for this booking. Staff seemed stressed and disorganised. Buffet was minimal. Counter was messy for example the beans and eggs were all messy and no one was keeping on top of the cleanliness. You had to order vegetarian sausages, hash browns and poached/ fried eggs separately -this just causes more hassle. Coffee machine kept breaking down and staff had to re set it. Was a nice setting overlooking the beach. We were disappointed as it could have been so much better. Room was not made over until very late in the afternoon. We had to call reception to ask them to make over the room at 5pm. We were disappointed with the clean a d had to ask for more loo roll and towels as they had not been replenished. Disappointed with the stay as we paid a lot for the room. On check out we heard that they had long stay guests staying at the hotel.

Dear Matthewway321, Thank you for taking the time to share your detailed feedback with us. I'm truly sorry to hear that your stay did not meet your expectations, and I sincerely apologise for the various issues you encountered during your visit. While I'm glad you appreciated our hotel's location and the room setting overlooking the beach, it's clear that other aspects of your stay fell short. Your comments about the parking situation, the dusty room, and the breakfast experience are concerning. We strive to maintain high standards, and it’s disappointing to hear that we did not meet these during your stay. I regret that the cleanliness of the breakfast area and the availability of items did not reflect the level of service we aim to provide. The issues you raised regarding the delay in room service and the need to request basic amenities are unacceptable, and I will be addressing these matters with our team to ensure improvements are made. Please accept our apologies for any inconvenience caused. We value your feedback as it helps us to identify areas where we need to improve, and I hope you will give us another chance to provide you with the exceptional experience you deserve. Thank you again for your honest review. With best wishes Jason

Si può fare meglio

Nota Tripadvisor 3.0/5

tiziana g Avaliação com certificação TripAdvisor

L'hotel è nuovo e ben arredato in stile moderno, perfetta la posizione sulla passeggiata della spiaggia, ma il servizio è tutto da rivedere!!! Disorganizzazione e personale giovane ed inesperto. Scarsa scelta nella colazione e nella cena. Da migliorare 😂

Dear 807tizianag, Thank you for taking the time to share your feedback with us regarding your recent stay at the Mercure Hotel Paignton. We appreciate your valuable insights as they help us identify areas where we can improve our services. We're glad to hear that you found our hotel's modern furnishings and prime beachfront location to your liking. However, we're sorry to learn that your experience with our service fell short of your expectations. Please accept our sincere apologies for any inconvenience caused by disorganization and the lack of experience among our staff members. Your comments regarding the breakfast and dinner choices have been duly noted, and we will certainly review our offerings to ensure a more diverse and satisfying dining experience for our guests. We value your feedback as it helps us strive for excellence in all aspects of our operations. Rest assured that we will take your comments into consideration as we work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. With best wishes Jason

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.101 comentários 7.6/10 Localização
  • 1.611 comentários 8/10 Quarto
  • 1.489 comentários 7.5/10 Serviço
  • 17 comentários 8/10 Internet
  • 844 comentários 5.9/10 Pequeno-almoço
  • 762 comentários 5.1/10 Comida
  • 715 comentários 6.8/10 Limpeza
  • 555 comentários 9.6/10 Atmosfera

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.