Pullman Kuala Lumpur City Centre Hotel and Residences 5 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 4.502 comentários

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Descrição

Extras do hotel

  • Serviço de hóspedes acolhedor

  • Restaurante com especialidades para o viajante aventureiro

  • Terraço paisagístico fantástico

  • Localizado no Triângulo Dourado, perto de lojas e de entretenimento

  • Perto de boutiques de luxo e de atrações turísticas de KL

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Localização do hotel

Pullman Kuala Lumpur City Centre Hotel and Residences

No 4 Jalan Conlay
50450 Kuala Lumpur
Malásia

GPS:3.15013, 101.7145

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.3/5  4.502 comentários

Classificação do TripAdvisor  4.1/5  574 comentários

Certificado de excelência 2024

No esperes lujo asiatico

Nota Tripadvisor 3.0/5

475juliang Viagem individual - Avaliação com certificação TripAdvisor

Elijo los pulman como aquel coleccionista que ansia terminar su colección pero últimamente me encuentro cosas que no son propias Tuve una atención muy buena en el check in y el hotel a primera vista es muy elegante el ascensor muy rapido el interior de los pasillos la moqueta y las paredes están viejas la habitación es amplia y tienen 2 capsulas de café y agua de cortesía además de cepillo y pasta de dientes,las vistas en mi caso interiores sin vista a la ciudad e imperdonable el olor de las almohadas a sudor rancio me dio mucho asco y tengo dormido en lodge de montaña. La piscina esta ubicada en una zona sin vistas y he visto hoteles que la tienen con vistas a las torres petronas El desayuno pues a mi no me gustó,no hay fruta natural y el yogurt en una máquina industrial no hay salmon y variedad de avena o zona saludable el cafe no te lo ofrecen salvo que lo pidas y les digas que no quieres el de maquina y tienen buen cafe. Abren el desayuno a las 6:30 y como tengo el check out a esa hora pues no me dejan desayunar antes ni me Dan opcion, Resumiendo no me voy a volver loco coleccionando más pullman

Dear Julian G, The issues you raise are very important to us. We are sorry to hear any lapse in service impacted your experience, and our team will be working to improve each of the areas you highlighted. This is not reflective of the quality visit we wish to deliver to each guest, so we're looking into this to ensure future visits will be even better. We greatly appreciate your valuable feedback, and we hope to have another chance to exceed your expectations in the future at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Hôtel déplorable

Nota Tripadvisor 1.0/5

Sarah R Família - Avaliação com certificação TripAdvisor

Cet hôtel est une honte. Seul point positif l’emplacement.. le reste une horreur . Déjà vieil hôtel , pas propre , un service et accueil déplorable. Je précise que nous sommes membre platinum et presque Diamond .. Arrives a plus de minuit , fatigués , avec en plus un enfant, le Check out a duré plus de 35 minutes , car le prix de la chambre ne correspondait pas à celui que nous avions payé sur accor .. et pire , ils nous ont demandé de payer nos 2 chambres alors qu’elles étaient déjà payées … en plus avec Toutes taxes incluses … Lit supplémentaire à payer alors que nous sommes déjà 3 dans la chambre et avons payé pour 3.. il semble logique d’avoir un lit de plus non ..? Le pire est quand même de nous avoir fait attendre presque 40 minutes avec un enfant en nous disant de payer nos 2 chambres alors que nous avions déjà payé ! Personnel arrogant et hautain , aucun effort ils ne font , aucune excuse de leur erreur . D’ailleurs ils nous ont forcé pour avoir nos chambres de faire un déposit de 5500 Myr correspondant aux prix des 2 chambres ( pourtant déjà payé + 1000 myr de frais) …sinon pas de chambre. Une honte alors que tout était déjà payé !! Nous avons pris le pdj inclus, et lorsque un matin je décide de le prendre dans la chambre, surprise , sans explication précédemment, je dois payer un pdj ..! Non pas la livraison mais le pdj entier ..! Jamais vu ça . Passez votre chemin , c’est une honte .

Dear Sarah R, Thank you for taking a moment to detail your recent experience and bringing this to our attention. We regret the shortcomings you experienced and that the overall impression of our hotel did not exceeded your expectations. The issues you raise are very important to us. We are sorry to hear any lapse in service which impacted your experience, and our team will be working to improve each of the areas you highlighted. This is not reflective of the quality visit we wish to deliver to each guest, so we're looking into this to ensure future visits will be even better. We greatly appreciate your valuable feedback, and we hope to have another chance to exceed your expectations in the future at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Amazing Hotel services in Kuala Lumpur

Nota Tripadvisor 5.0/5

radjaholic Viagem com amigos - Avaliação com certificação TripAdvisor

Menginap satu malam di hotel ini dengan twin bed, kamarnya luas dilengkapi dengan amenities yang sangat komplit,kamar mandi dengan bath tube. Kamarnya sangat bersih, linen nya juga rapi dan wangi. Sarapan di restoran Sedap lantai satu, menawarkan buffet breakfast yang sangat lengkap mulai dari appetizer hingga dessert, makanannya enak-enak, menunya sangat banyak. Fasilitas lainnya berupa ada taman yang menenangkan, kolam renang, Fitness Lounge, Poolside Bar & Grill, dan Vibes Spa yang semuanya berada di lantai 10. Dari segi lokasi , hotel ini sangat strategis di seberang Pavilion Shopping Mall, destinasi belanja, bersantap, dan dan bisnis. Selama menginap disini sangat menyenangkan, pelayanannya sangat prima, staff nya sangat ramah dan sopan. Terima Kasih Pullman Kuala Lumpur atas pelayanan yang sangat bagus.

Dear radjaholic, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The team are ecstatic to learn that they provided the best experience for you during your stay with us. We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back to Pullman KLCC Hotel & Residences in the near future. Kind regards, Devi.C Guest Experience

Aanrader!

Nota Tripadvisor 5.0/5

Zakariya C Família - Avaliação com certificação TripAdvisor

Uitstekende hotel in een toplocatie. Ontbijt was heerlijk uitgebreid. Wij zijn uitstekend geholpen door Amirul. Na het uitchecken heeft hij ons vriendelijk gedag gezegd en ons geholpen met de bagage. Dit is de tweede keer dat wij hier zijn geweest en dit zal niet de laatste keer worden!

Dear Zakariya C, Please allow me to first thank you for your compliments on our property and team and especially so for highlighting Amirul from the bell desk team. We truly look forward to welcoming you back soon to Pullman KLCC Hotel & Residences for another amazing stay. Kind regards, Devi.C Guest Experience

Excelente

Nota Tripadvisor 5.0/5

fechraim Viagem com amigos - Avaliação com certificação TripAdvisor

Hotel de excelente qualidade. Possui um ó timo atendimento, café da manhã bem variado. Possui vários restaurantes de culinárias variadas. Excelente localização. Perto das Petronas Tower, restaurantes e shoppings.

Dear fechraim, Thank you for taking time to provide feedback regarding your stay. I am overjoyed to hear that you enjoyed our ideal location, breakfast and dining options as well as our warm hospitality . We strive to deliver exceptional guest service and I am thrilled that we were able to meet your expectations. I hope we will get a chance to welcome you back in the future. Warm regards, Devi Chandrasegaran Guest Experience Specialist

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 2.993 comentários 9.6/10 Localização
  • 3.586 comentários 7.1/10 Quarto
  • 3.468 comentários 7.8/10 Serviço
  • 127 comentários 4.8/10 Internet
  • 1.514 comentários 7.8/10 Pequeno-almoço
  • 1.396 comentários 7/10 Limpeza
  • 1.054 comentários 6.4/10 Comodidades

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