Novotel Melbourne Central 4,5 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 2.134 comentários

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Novotel Melbourne Central - Image 1
Novotel Melbourne Central - Image 2
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Novotel Melbourne Central - Image 4
399 little Lonsdale Street, 3000 MELBOURNE, Austrália

Descrição

Extras do hotel

  • Salas de reuniões e instalações para eventos.

  • Restaurante e churrascaria italiano Pretty Boy.

  • Recepção 24 horas e WIFI grátis para sua conveniência.

  • Chromecast em todos os quartos.

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Localização do hotel

Novotel Melbourne Central

399 little Lonsdale Street
3000 MELBOURNE
Austrália

GPS:-37.81192, 144.96009

Telefone
Fax +61 3 9929 8858

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

SIGNATURE RESTAURANT

O Signature Restaurant é uma interpretação moderna dos mercados de alimentos encontrados em todo o mundo, uma reminiscência de onde os moradores locais sabem ir para comer. Um local moderno, casual, que combina receitas locais, regionais e internacionais.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  2.134 comentários

Classificação no TripAdvisor  4.0/5  327 comentários

Certificado de excelência 2025

100% occupancy hotel means <50% customer service

Classificação TripAdvisor 2.0/5

ProfVau Avaliação certificada TripAdvisor

This property is well located - close to public transport, easy walk to cafes and shops. Hence it is also very popular, often fully booked - and therefore does little to keep / make Accor members feel welcome, apart from the usual 'Accor priority check-in line'. To keep long story short (and the back-and-forth with front desk) - I was informed that my 1-night stay was when the hotel was at 100% occupancy. And for context - I am Accor Gold. So: Upon early arrival (circa 12.30 pm) at the hotel and checking in, my assigned room was not ready - that was fine, as I had to head to office for meetings. When I returned at night after a business event, I was assigned a different room (two single beds at the lowest floor of the hotel that was not to my preference). As the hotel was at 100% occupancy, even the duty manager could not re-assign rooms. I understand that corporate travel booked a room for two single beds, however as Accor Gold, the least the hotel could have done was to provide a room on a higher floor away from elevators (that was originally assigned at check-in) - but alas assigned me a room on their lowest floor somewhat close to the elevators - totally different to my profile that was communicated to them. No compensation (other than 1 extra free drink- when the bar was closing as I arrived back at night from business event) was offered either by Duty Manager or front desk staff that appeared indifferent to the situation. The two single beds in the room assigned were on rollers - meaning that they can be pushed together to form a single queen bed, and the centre bedside table can also be moved easily. See photos. I requested for this to be actioned, but Duty Manager said "cannot be done because the room type booked as two singles have to remain as two singles". To which is the silliest thing I've heard in all my travels. So customer service "straight down the drain". Bed was ok and other in-room assets (e.g. powerpoints, table, chair, a/c, showerhead) functioned as designed. However water pressure was super-low - no doubt being the lowest floor of the hotel. Overall sleep was fine. I had breakfast next morning at the restaurant - greeted by a grumpy male staff member (i.e. not smiling, not courteous) that I think was the case because of the high occupancy and non-stop guests arriving for breakfast. He seemed really impatient - likely because he wanted to clear the queue (into the venue) quickly. Breakfast spread was ok - the basics (eggs, hash, beans, salad, toast, basic pastry) plus a bit more (fruits, cereals) - so if you have to pay anything above $15 and have time to spare, just walk 5 mins to nearby shops for a better meal. Coffee was from an automated grinder machine - and looking at restaurant capacity, best to avoid ordering barista coffee. Needless to say, for check-out, I just dropped off the room card and headed off - as there was nothing left to say from this stay. WIR - likely no - also noting that my previous stay here was I think in 2023, where service was very good. But for this stay, somewhat disappointed unfortunately.

Dear Prof. Vau Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet the high standards you’ve come to expect as an Accor Gold member. We appreciate your understanding of the challenges during our period of full occupancy, and we regret that the room assignment and service did not reflect your preferences or Accor membership benefits. We also apologize for the issues you encountered with the bed configuration, water pressure, and breakfast service. Your observations are taken seriously, and we will review them with our team to improve guest experience, especially during peak periods. We value your loyalty and feedback, as it helps us identify areas where we can provide better service. We hope to have the opportunity to restore your confidence in our hotel and offer a more seamless and welcoming stay in the future. Sincerely, Craig Kelmar General Manager

Worst Accor ever, especially that male receptionist.

Classificação TripAdvisor 1.0/5

Relax11440857740 Avaliação certificada TripAdvisor

This was easily the worst Accor stay I’ve ever had. I stayed 4 days/3 nights at Novotel Melbourne Central and the experience was honestly shocking. Housekeeping never showed up once—not even after 7–8 calls across 3 days. We ran out of tissues on the first night and never got a replacement. Calls to Guest Services and Housekeeping were never picked up. But the worst part was the male receptionist. He was cold, rude, dismissive, and repeatedly tried to push the responsibility back onto us. He promised a late checkout and never processed it. When I called to clarify, he cut me off, denied everything, and spoke to me like I was the problem. I’ve stayed at many Accor hotels as a long-time ALL Gold member, and I have never encountered service this unprofessional. No housekeeping, no basic supplies, no follow-up, terrible attitude — completely unacceptable for an Accor property. Management really needs to review this hotel’s operations and staff training. This stay genuinely made me question whether this is still the Accor standard I used to trust.

Dear Ms. Jade Thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience during your stay. Your comments regarding housekeeping, basic supplies, and service from our team are taken very seriously, as they do not reflect the standards we aim to provide at Novotel Melbourne Central or the Accor brand. After reviewing your profile, we can confirm that our team had approved a late checkout for you as a complimentary gesture. We sincerely apologize if there was any confusion or miscommunication regarding this. We appreciate your detailed feedback, and we will be reviewing your comments with our team to ensure improvements in staff training, responsiveness, and guest service. Please know that your experience is not reflective of the standard we strive for, and your concerns will help us enhance our operations. We value your loyalty as an ALL Gold member and sincerely regret that this stay did not meet your expectations. We hope to have the opportunity to restore your confidence in our hotel and Accor in the future. Sincerely, Craig Kelmar General Manager

Worst hotel ever

Classificação TripAdvisor 1.0/5

Maree A Avaliação certificada TripAdvisor

Wardrobes were half the size so very small to share between the two of us. Lack of storage. No bathroom shower caps or anything for that matter. Jewellery went missing from house keeping. Took ages to get a response from them.

Dear Maree, Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with the wardrobe size, lack of amenities, and the delay in response from housekeeping. Regarding your missing items, we take this matter very seriously and sincerely apologize for the distress it caused. Your comments are important to us, and we will review these concerns with our team to ensure improvements in service, amenities, and security for future stays. We value your feedback, and we hope to welcome you back under better circumstances. Sincerely, Craig Kelmar General Manager

Very disappointed

Classificação TripAdvisor 2.0/5

Varie F Avaliação certificada TripAdvisor

I was very disappointed in the room, especially as there is no separate bathroom the basin is very close to the bed and no door for privacy. Also there is no fan at all in the toilet or shower and no soap or body wash supplied in shower. The pillows were very uncomfortable and you had to lean over the couch to close the drapes, only 4 teabags supplied. I have stayed in the Novotel Geelong and that was just as bad if not worse, so thinking ALL the Novotel hotels are low quality and I will never stay in one again.

Dear varief2025, Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations. I understand your concerns regarding the layout of the bathroom and the lack of privacy. Our rooms are designed in a consistent concept, which can understandably feel different or surprising. I am also sorry to hear that the amenities, such as toiletries and pillow comfort, did not meet your needs. There should always be soap dispensers with body wash, shampoo, and conditioner in the shower, and we are happy to provide additional tea or other items upon request. Your comments regarding the limited tea supply and accessibility of the curtains have also been noted. We truly value your feedback as it helps us improve our guest experience. I hope you will consider staying with us again in the future. Best regards, Lucie

Agradable estadía

Classificação TripAdvisor 5.0/5

767bea Avaliação certificada TripAdvisor

El hotel está bien ubicado, es comodo, agradable, no se escucha ningún ruido del exterior, las vistas de la ciudad son bonitas. El desayuno es variado con diversas opciones. El restaurante Pretty boy, italiano, debería tener mas opciones de pastas, tiene dos platos de pastas exquisitos. El personal es amable. Solo deben mejorar la limpieza de las habitaciones, es muy superficial y se podría ventilar de alguna forma las habitaciones.

Dear 767bea, Thank you for your feedback about your recent stay at the Novotel Melbourne Central! We’re delighted to hear that you enjoyed our well-located and comfortable hotel, with beautiful city views and a varied breakfast selection. We’re also glad you found our staff to be friendly. We appreciate your suggestion regarding the Pretty Boy Italian restaurant and will consider expanding the pasta options to enhance our menu offerings. I apologize for the issues you experienced with room cleanliness and ventilation. We take this feedback seriously and will address these areas with our housekeeping team to ensure a more thorough cleaning process and better room ventilation in the future. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back and provide you with an improved stay. Sincerely, Ifwat Fakhrul Assistant Manager Novotel Melbourne Central

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.083 comentários 9.7/10 Localização
  • 1.361 comentários 7.8/10 Quarto
  • 1.170 comentários 8.2/10 Serviço
  • 11 comentários 7.1/10 Wifi
  • 519 comentários 8.5/10 Limpeza
  • 315 comentários 7.1/10 Café da manhã
  • 232 comentários 8.6/10 Atmosfera
  • 225 comentários 6.3/10 Custo-Benefício

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.