Novotel Melbourne Central

The Superior room was very small; a bit claustrophobic with the dim lighting. There was no room for a desk to do work on and no minibar snacks. Contrary to recent reviews my room was serviced daily. Hotel was very clean. Breakfast buffet had a good offering of the basics and the fresh juice machine was a plus. The espresso ordering service via the QR code was not very efficient. Convenient walking distance to main shopping area, laneway cafes and my meeting locations. Luggage storage is not very secure. Bags are kept in an unlocked area next to the concierge. The receptionist told me to find my own bag and did not check the ticket number.

As a businessman I found in this hotel everything I need. great location! excellent staff! enjoyable breakfast! Rooms comfy, very clean. Very nice facilities. Gym is compact and useful. Definitely going to come back again in my next visit

Checked in after a red eye flight. Tissue box ran out as it contains merely a few pieces. Asked for a replenishment of facial tissues box. Firstly, why do you even turnover a room with such low supply of amenities leftover and not leave a spare box?? Despite calling a few times over a span of an hour plus, it did not arrive. Only 5 hours later when I am in deep rest, the housekeeping kept knocking and knocking and knocking until I open the door! For goodness sake! Just knock and leave it outside the door if you knew you were late for 5 hours! There is no need to disturb the guest after so long!! I’m now having a massive migraine after being disturbed of my rest. Horrible experience!!

We booked the hotel for 6 nights and they only cleaned our room once and it was upon request. Informing us at check-in that they are short staffed doesn't give them a license to reduce service standards when I'm paying the same price. They should have told us that we won't be getting the same value and we would have booked a different hotel.

We spent 2 nights here recently at a busy time, granted. We were charged $630 per night for a tiny studio room. There was not enough towels etc in our bathroom, and no toiletries. after complaining they eventually brought us up 1 face washer and 1 hand towel. There was no servicing of the room so these were used for 2 days. We ordered a meal in the bar and it came out cold. I believe they only changed the linen before our arrival and did not do a full service, as the bathroom mirror had toothpaste all over it. I would never in a million years stay there again. very very dissapointed.