Novotel Sheffield Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,180 件のレビュー

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Novotel Sheffield Centre - Image 1
Novotel Sheffield Centre - Image 2
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50 Arundel Gate, S1 2PR SHEFFIELD, イギリス

説明

ホテルのその他の情報

  • Central location, with plenty of nearby transport links, Free WiFi, large ergonomic workspace

  • Leisure facilities, including indoor heated pool and steam room Pre-booking required

  • Elegant restaurant, relaxed modern dining. Hot breakfast buffet, till 11am on weekends

  • 7 versatile meeting rooms which can hold up to 220 people

当ホテルの客室

ホテル所在地

Novotel Sheffield Centre

50 Arundel Gate
S1 2PR SHEFFIELD
イギリス

GPS:53.379081, -1.46742

電話番号
ファックス +44 114 278 7744

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

BAR

非契約写真

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,180 件のレビュー

トリップアドバイザーの評価  3.8/5  2,169 件のレビュー

Dangerous Hotel

トリップアドバイザーの評価 1.0/5

Pretronas トリップアドバイザー認証口コミ

Terrible experience. I was given a room key for an occupied room. I returned to reception and was given no apology at all...I emailed Novotel and they just ignored me. I would not feel safe staying at this hotel in future.

One Night at Novotel Sheffield

トリップアドバイザーの評価 5.0/5

Chanel L トリップアドバイザー認証口コミ

I’ve stayed just one night here in Sheffield on a quick trip, and what could’ve been a scary moment turned into the best part of the stay. My friend lives with diabetes, and around midnight, her blood sugar took a sudden dip. We rushed to call reception, hearts racing, and were met by i believe his name is Angelo the night team – who didn’t even blink. The room itself was clean and quiet – exactly what we needed . We left feeling looked after, not just housed. Would 100% come back.

Thank you for sharing your experience at Novotel Sheffield Centre. I am pleased to learn that our night team, particularly Angelo, provided exceptional support during a critical moment for your friend. It is gratifying to know that our staff's prompt response made a positive impact on your stay. We take great pride in ensuring our guests feel cared for and comfortable. I am also glad to hear that you found your room to be clean and quiet, meeting your needs perfectly. We look forward to welcoming you back for another stay in the future. Best regards, Kind regards, Karen Coy, Rooms Division Manager,

Not great give it a miss !!

トリップアドバイザーの評価 2.0/5

emmar815 トリップアドバイザー認証口コミ

We booked as a late decision the day before I broke my own rules of not checking Trip advisor first !!! So 😂😂 We arrived into Sheffield and went straight to the hotel (11:30am) we parked in the secure car park, we were lucky enough to get a space. We went up into the hotel it’s very strange the pool and gym are downstairs but you have to go up into a lift or two flights of stairs to get to reception. The lady was polite and explained where the shops were and the attractions we had come to see. The hotel is really well located for the Christmas market the cathedral. That however is where the good things stop. We came back to the hotel at 2:10pm and the lady that was on the desk was rude and unhelpful he said we wouldn’t be able to check in until 3. That’s fine no issue HOWEVER while we sat in reception waiting for 3pm to come round several other people arrived and checked in and at2:45 2 families were called forward to check in but we were ignored !! At 3pm we went and checked in a lady served us she was pleasant. We were in room 535 and it was not great it looked like a budget hotel see pictures, their were places where the wall paper (1980’s woodchip)had come of and it had been painted over. The vent in the separate tiny toilet was hanging of and sharp. The sofa bed had a rip on the end that was sharp and dangerous we had to put a towel over it. The carpet was filthy. They had put a dog bed in for our dog but it was old and vile. The main bed was rock hard and we had to ask for more pillows as there were 2 !!!! The breakfast was average me and my daughter enjoyed it but my husband had the full breakfast and he said it was not great it was all at very different temperatures and the bacon was nearly cold, no fried eggs. The final thing that was not great when you go out the back way of the hotel to the shops theirs broken glass we did mention it to the staff but it was never swept up.

Thank you for taking the time to share your experience at Novotel Sheffield Centre. I sincerely apologize for the challenges you encountered during your stay. It is disheartening to hear about the issues you faced with the condition of the room and the check-in process, which could have been explained in a better way as rooms are allocated. Yours was not ready but other rooms allocated to other guests were ready as the previous guest had departed earlier. Your feedback regarding the cleanliness and maintenance of the room has been noted, and I assure you that the comfort and safety of our guests are of utmost importance to us. I am pleased to hear that our location was convenient for your visit, and that you found our staff to be polite. However, it is disappointing that your overall experience did not meet your expectations, particularly regarding the breakfast and the cleanliness of common areas. Please rest assured that your comments will be reviewed as we strive to enhance our services. Once again, thank you for your feedback. We hope to have the opportunity to welcome you back to provide a more positive experience in the future. Best regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre

2 start hotel with appalling customer service

トリップアドバイザーの評価 1.0/5

Renata J トリップアドバイザー認証口コミ

Lamentable. following our recent stay at your hotel — our third and, regrettably, our last. Unfortunately, the overall experience fell well below expectations and did not reflect the standards one would anticipate from a four-star property. To begin with, the steam room was not operational during our stay, which was disappointing given it is one of the advertised amenities. Furthermore, the quality of breakfast has noticeably declined with each visit; this time, it was particularly poor and far from what we had previously enjoyed. To make matters worse, despite having breakfast included in our booking, staff repeatedly asked whether we had paid for it, which suggests a serious lack of internal communication and attention to guest details. The service attitude was concerning, with staff appearing largely indifferent to guest needs. The handling of our late check-out request was especially unsatisfactory. As a Gold Status member, a late check-out is a guaranteed benefit, yet we were refused on the grounds that the hotel had already granted four late check-outs that day — an explanation that is both unprofessional and inconsistent with loyalty program commitments. Additionally, the Executive Room we booked bore no resemblance to the “executive” standard it claims to represent. The facilities were ordinary at best, failing to justify the higher category or the hotel’s four-star rating. Finally, the EV chargers have reportedly been out of service since December 2024, which is unacceptable in today’s hospitality environment and reflects a clear lack of maintenance and guest consideration. Overall, the experience was deeply disappointing. What was once a hotel we enjoyed returning to has become one we will unfortunately not be visiting again. I sincerely hope you take this feedback seriously and address the significant operational and service shortcomings outlined above.

Thank you for sharing your feedback regarding your recent stay at Novotel Sheffield Centre. I would like to extend my sincerest apologies for the experiences you encountered, which fell short of our expected standards. I regret to hear that the steam room was not operational during your visit, as well as your disappointment with the breakfast quality. We strive to maintain high culinary standards, and your observations will be duly noted for improvement. The issues related to staff communication regarding your breakfast inclusion are concerning, and I appreciate you bringing them to our attention. The Gold status benefit of late check out is not guaranteed and subject to availability which we did not have on this date. We aim to provide attentive service, especially to our valued Gold Status members wherever possible. Furthermore, I am sorry to learn that the Executive Room did not align with your expectations as they are larger rooms and have added facilities. The EV chargers were decommissioned after the airport car park fire (which was widely reported in the news) for health and safety reasons and this is explained on signage in the car park we also do not advertise them anymore on our website. Thank you again for your feedback, and I hope for the opportunity to regain your trust in the future. Best regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre

Nice enough

トリップアドバイザーの評価 3.0/5

L889YNbrianj トリップアドバイザー認証口コミ

The hotel itself is nice enough and it is well located. However there were a few issues. 1) We were looking after our grandson on the last night so our son and daughter in law could go out. We just got him to sleep when the phone in our room rang waking him up. The call seemed to come from reception 2) There was an odd smell from the sink 3) I went to ask for some more milk and teabags from reception on the first morning to be told "Housekeeping will top them up". I was not even offered a couple of teabags

Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our hotel to be nice and well-located. However, I regret to learn about the inconveniences you experienced during your visit. I sincerely apologize for the disturbance caused by the phone call from reception, especially during such a critical time for your grandson's sleep. It is unfortunate to hear about the unpleasant odor from the sink, and I appreciate you bringing this to our attention. Regarding your request for additional tea and milk, I understand how disappointing it can be not to receive immediate assistance. Our policy is for housekeeping to replenish supplies, but I recognize that our staff could have been more accommodating in this instance. Thank you once again for your insights. We value your comments as they help us improve our guest experience. Best regards, Karen Coy, Rooms Division Manager, Novotel Sheffield Centre

との提携 TripAdvisor

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