Mercure Doncaster Centre Danum Hotel 3 Sterne

Dear Talkspm, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent experience did not meet your expectations. Please rest assured your comments regarding the curtains, paintwork, water pressure, and room condition have been shared with the relevant departments for further review and corrective action where necessary. Additionally, your feedback on noise has been noted, and we are actively working to minimise any guest disruption from surrounding areas. We always encourage guests to raise any concerns with our team during their stay, as we are committed to resolving issues promptly and ensuring a comfortable experience for all. We regret that we did not have the opportunity to address your concerns at the time, and we do hope you might consider staying with us again so we can provide the quality of service we are known for.

Dear Dudleyguy, Thank you for taking the time to share your feedback following your recent stay with us. We truly value all guest comments, as they allow us to identify areas where improvements are required. I'm pleased to hear you found our reception team to be friendly and helpful, your kind words will certainly be passed on to them. However, I would like to extend my sincere apologies that several aspects of your visit did not meet expectations. We regret the issues you encountered with the bedding and pillows. Guest comfort is of paramount importance, and I can confirm we are actively reviewing our in-room amenities and am delighted to let you know that new mattresses, quilts and pillows were all installed in mid-February. Regarding the breakfast service, I am very sorry to learn about your interaction with a member of our breakfast team. Please rest assured this is not reflective of our service standards. Your comments have been noted and will be addressed with the individual concerned, alongside further training to uphold a consistently positive guest experience. Additionally, your feedback regarding vegetarian options is both valid and appreciated. We acknowledge the growing need to cater for varied dietary preferences and will be reviewing our breakfast offering and preparation processes as a priority. Whilst I regret that we did not meet your expectations on this occasion, I do hope you might consider giving us another opportunity in the future to provide you with the experience you rightly expected and deserve.

Dear Kate, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your recent experience with us and would like to extend my sincerest apologies for the shortcomings you encountered during your stay. Please be assured that the comfort and satisfaction of our guests are our highest priorities. I am extremely concerned to learn of the cleanliness and noise issues in your room, as well as the unacceptable food and beverage experience. What you’ve described falls far below the standard we strive to uphold, and I am truly sorry we did not deliver the quality and service you rightly expected. It’s also clear that our team member, despite doing her best under pressure, was overstretched, which is not an operational model we ever aim for. Your comments have been taken seriously, and I am addressing these concerns directly with the relevant teams to ensure immediate improvements are made across both service delivery and product quality. We greatly value your feedback as it enables us to identify areas for improvement. Should you wish to discuss your stay further, I would welcome the opportunity to speak with you directly. Please feel free to contact me at your convenience. Once again, I apologise for your disappointing experience and appreciate you bringing these matters to our attention.

Dear Nicci, Thank you for taking the time to share such a detailed and complimentary review following your recent stay with us. As a fellow hospitality professional, your recognition of our Reception team’s friendly and attentive service is sincerely appreciated. It’s always especially meaningful when colleagues from the industry commend our efforts, and I will ensure your kind words are shared with the team, they truly are a credit to the hotel. We’re delighted to hear that you found the Executive Room well appointed and thoughtfully equipped to meet your needs. It’s reassuring to know the amenities and layout enhanced your overall comfort and that the recommendations provided contributed to an enjoyable visit. Maintaining high standards of cleanliness, warmth, and service is central to our guest experience, and we’re pleased to have met your expectations on all fronts. We look forward to welcoming you and your daughter back on your next visit up north. Thank you once again for your kind feedback, it was a pleasure to host you. Warm regards,