La Cour des Consuls Hotel&Spa Toulouse-MGallery

The location is very great and the crew really friendly and helpful. The Hotel seams on a first glimps very nice but should be maintained better. At the bar, the seats are damaged. In the room the carped had a lot of colour damages. The shower was not very well repaired and after showering, the floor was wet.

The staff is exceptionally nice and helpful (and they always picked up the phone), but the concept is not customer friendly. For example, you do not get the WiFi password on paper (or wherever), but there is a long way to detect it. You have to find in your room a QR code. Then you need another source of the Internet to open the QR code. There you can search for the code for the Internet! Highly inconvenient! Switching on/off one selected lamp is not possible, because there is one switch for almost all lights in the room (inconvenient).  No night light in the bathroom, which I think can be expected in a 5* hotel.  The minibar has a very limited choice. No snacks except nuts in chocolate. No wine. No price list (maybe if you go through the QR code procedure again you could find it). There was a Nespresso coffee maker and a kettle in the room, which was nice. Two big bottles of water - complimentary. The room had windows facing the inside of the hotel backyard. This had live music which was unbearably loud. With closed windows impossible to work and with opened windows an audio strength that I could imagine in a rock concert! The bed - comfortable.  Furniture - very minimalistic. Electrical outlets - inconvenient and very limited number. One needs to crawl under the table to use the electrical outlets. No USB outlets. Breakfast was OK.  I was very surprised that staying in the room until 3 PM would cost almost 400 Euro! Location is good.

I was a little underwhelmed at first since I did not get any upgrade once again as a Diamond member of the ALL program. The room was quite large but it felt a little dated with dirty carpet. There was also issues with water temperature in the first two nights which were resolved by the staff. I would have rated this a bit lower if it weren’t for the excellent service provided by Laura in the front desk. She was extremely accommodating, friendly and just nice to us in general. She felt very genuine and really elevated our stay experience. She was able to arrange a private driver for us to visit Albi on a same day short notice and that trip went smoothly. Although I still had problem asking for a 1:30 pm late checkout even as their highest tier ALL guest. It’s simply not worth the time and effort to qualify. I would love to see some renovations at this property but would definitely consider this as my home base when I return to this beautiful city in the near future.

The greeting at the hotel is extremely friendly and professional. The rooms are clean and modern. Bathrobes and towels were of very good quality. Overall good value for price range with no complaints and we would return if back in Toulouse.

It is a nice property in nice location. Good valet service. Front dest is good and responsive when you get through on the phone. Tried to reach them last night, the front dest guy just left the post and disappeared for 15 minutes, went for search of fresh towels myself but later I found him. Definitely not a 5 star service. As Accor diamond we received a welcome letter but this is an Accor hotel number 4 this week where they ignored the fact we should be upgraded. Here I am not even sure if the room is best in category as it is in an ugly side building, first floor facing the street with minimal soundproofing. The experience is okay but nothing special.