Novotel Toulouse Centre Wilson

The hotel is nicely located and has a good arrangement with an adjacent brasserie for dinners. It is a modernized Novotel, so everything works. The difficulty is getting there. The hotel is on the President Wilson circle, which is single lane, but has taxi stalls. The hotel does not have a porte cochere or any way to do a non-stressful drop-off if you are coming in your own car. And then there's parking: it is in the public Jean Jaures underground center, which is about two or three blocks away. Take your pick: haul your suitcases down three city blocks, or have a parade of cars behind you impatiently waiting while you try to disembark your family and your luggage. C'mon, you need a way to enable guests to unload conveniently. Or just don't take any luggage with you.

We did not actually sleep at this hotel but wanted to leave a review of the outstanding service we received from one of the reception assistants (Beryl). Myself and a friend had been locked out of our vacation apartment and had nowhere to sleep that night; at the end of her shift Beryl took the time to help us, find us an available room in the hotel and even explained that we could be refunded the payment if we were able to get into our apartment later in the night before using the room. We hope that the hotel can be appreciative of the wonderful service received from their staff member and hopefully reward her accordingly! Will definitely think of staying here next time we're in the city thanks to the warm and helpful reception we received.

The location of the hotel is great and the room is fine. But currently I am lying in bed sweating the 2nd night in a row because the air conditioner is not working. I raised this issue 3 times and starting at the first night and it still has not been resolved nor acknowledged. Despite that the rooms of my friends are much cooler i have been told that ac is working and I just have to be patient. Also apperantly the hotel is fully booked the second night in a row and switching to a different room is not possible. Strange thing that online booking showed available rooms yesterday and today.

As hotel doesn’t count with parking service of its own, we needed to leave our car in a parking lote near the hotel. There wasn’t any person in that parking place that speaks any other language but French. Thanks to Miss Beryl who immediately took action and solved the parking issue! She was super nice and kind, she made all the difference!

Great location and great hotel, staff are also very helpful. Was lucky to have one of the newer rooms at the front of the hotel, great view of the square in front of the hotel. Especially want to point out how helpful the staff were.