La Cour des Consuls Hotel & Spa Toulouse MGallery 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 610 件のレビュー

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46 rue des Couteliers, 31000 トゥールーズ, フランス

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当ホテルの客室

ホテル所在地

La Cour des Consuls Hotel & Spa Toulouse MGallery

46 rue des Couteliers
31000 トゥールーズ
フランス

GPS:43.599411, 1.441731

電話番号
ファックス +33 5 34 31 67 34

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE CENACLE

コンシュールのレストラン「Le Cénacle」は、ビジネスやプライベートなイベントにご利用いただいております。シェフの作りたてのクラシックなフランス料理をお楽しみください。ご予約は必須です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  610 件のレビュー

トリップアドバイザーの評価  4.4/5  624 件のレビュー

2025エクセレンス認証

A very bad - and expensive booking experience and a disappointing room.

トリップアドバイザーの評価 1.0/5

Berit E トリップアドバイザー認証口コミ

A very bad - and expensive booking experience and a disappointing room: We booked a hotelroom from the hotels webpage and when we received the booking confirmation, the price was suddenly raised 50% - a lot more, than we had agreed to pay, and a lot more than the prices announced on the homepage. When we asked at the reception, the explanation was: “you have booked the room from our old webpage - and there is nothing we can do about that”. The “double priced room” was an attic room with a double bed, a bathtub and a zink in the same room and a toilet in a closet. If you wanted to “enjoy the beautiful view of the city from the luxury room”, you would need to stand on a chair. The only positive thing I can say about this hotel is, that the food in the Brasserie was fine - apart from this, I can absolutely not recommend this hotel.

Dear 619Berite, Thank you for taking the time to share your feedback. We would like to clarify that your reservation was made through an online travel agency. As such, the hotel has no control over the rates applied by these platforms, and unfortunately we cannot modify or adjust them directly. The confirmation of your booking clearly reflects the rate selected at the time of reservation. We are sorry to read that the room allocated did not meet your expectations. However, this room is indeed featured in photos across all our official websites and accurately reflects what we offer. It is also one of our most requested rooms by many guests, who particularly appreciate its unique character. We are pleased that you enjoyed your dining experience at our Brasserie, and we regret that your overall stay did not reflect the experience we strive to deliver. Kind regards

Rooms need upgrading

トリップアドバイザーの評価 3.0/5

NYC_2008_FC ファミリー - トリップアドバイザー認証口コミ

I really feel that calling this a 5 star hotel is misleading. We stayed in a junior suite and the carpets in the room smelt and looked quite dirty. It was the same issue in the stairs going up to the room in the annex, the walls had scuffs and signs of damage. The bathroom was fine (I didn’t look too closely at the black marks in the corner) but the bed was quite uncomfortable. Overall this was not a pleasant experience. The staff is nice and that is the only reason why I am giving it 3 stars.

Untrained staff and poor standards. A three star experience at it’s best.

トリップアドバイザーの評価 3.0/5

ziba12 Solo travel - トリップアドバイザー認証口コミ

Extremely Disappointing Stay – Felt Like a 3-Star Hotel This hotel markets itself as five-star, but the experience was far from it. The room was dirty, the carpet stained, and there were flies inside — I killed three. When I reported it, the manager arrived with bug spray and offered to use it while I was still in the room. I refused. That response alone was concerning and unprofessional. The front desk rarely answered calls, and I had to go down multiple times just to get basic assistance. When I finally spoke to someone, I was told, “We’re just busy.” Room and bar service were also disappointing. The menu was extremely limited, and I couldn’t find anything suitable to eat. While the staff were polite, they were clearly untrained and unprepared to manage a five-star property. The overall lack of professionalism and service made this feel more like a three-star hotel — certainly not worth the price.

Dear guest, Thank you for taking the time to share your feedback. We’re truly sorry to learn that your experience fell so far short of expectations, and we regret that your stay did not reflect the standards we strive to maintain. We apologize that you have noticed the presence of flies in your room during the very hot summer season. Nevertheless, we would like to mention that we have treated the hotel against them to avoid this inconvenience. We regret to read that the menu did not satisfy your wishes. However, we propose a large range of products like the Lauragais Bean Hummus, Cassoulet from the Maison Garcia, Veal Blanquette, among many other dishes that are local and high quality. Also, please note that our brasserie is open continuously from 11 a.m. to 10 p.m., and we also have a gastronomic restaurant open from Tuesday to Saturday for lunch and dinner. Finally, we are sorry that you could not have directly access to the receptionist as requested. We hope to have the opportunity to welcome you again in the future and provide you with a better experience. Sincerely, Lamia Salah General Manager

Loved staying here.

トリップアドバイザーの評価 5.0/5

dpjulie Couples - トリップアドバイザー認証口コミ

We loved this beautiful hotel. The staff were super friendly and nothing was too much trouble. The valet parking was easy. Great easy walk into the centre and all the beautiful restaurants. The breakfast was great. The courtyard was a perfect place for a drink and also dinner.

Avoid

トリップアドバイザーの評価 1.0/5

kmiotekc Couples - トリップアドバイザー認証口コミ

This hotel was such a complete disaster that we shortened our say there. The room was old and mouldy with stained carpet floor, the bathroom was not clean and ice cold. After complaining, we were not offered another room and temperature in the bathroom was not fixed. Breakfast is to be taken on sofas, which in unpractical, and the buffet was not even worth a 4 star hotel. Some people were having breakfast in their winter coats! After complaint, this improved the next day. Fortunately we had a booking that allowed us to cancel our last night even if the refund was ridiculous. Avoid this place at all cost, it is not 5 stars but only rip-off.

Dear guest, I thank you for taking the time to post this review following your stay. We are sorry to read that the room and category you booked did not meet your expectations. Your comfort and satisfaction are our top priorities. We would like to highlight that the last night of your stay was not charged, as the cancellation policy allowed for it and the cancellation was made within the required timeframe. Regarding the breakfast, we are sorry to hear that it did not meet your expectations. It is usually highly appreciated by our guests for its wide variety of fresh and locally sourced products. As part of our commitment to sustainability, we are officially certified with the Green Key label, following rigorous audits of our purchasing policy. Our breakfast includes fresh fruit juices, local cheeses, made-to-order omelets and eggs, freshly baked pastries prepared by our pastry chef (such as tarts, muffins, and cakes), French viennoiseries, organic yogurts, organic cereals, and a healthy corner with chia seeds, almonds, oats, coconut, and more. We sincerely regret that we did not fulfill your desire for a memorable experience at La Cour des Consuls. Please know that your feedback is valuable to us, and we will use it to continue improving our services. We hope to have the opportunity to welcome you again and provide you with the exceptional experience we strive to offer all our guests. Regards, Lamia Salah Hotel manager

との提携 TripAdvisor

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トゥールーズのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。