メルキュール トゥールーズ サントル サン ジョルジュ ホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 910 件のレビュー

メルキュール トゥールーズ サントル サン ジョルジュ ホテル - Image 1
メルキュール トゥールーズ サントル サン ジョルジュ ホテル - Image 2
メルキュール トゥールーズ サントル サン ジョルジュ ホテル - Image 3
メルキュール トゥールーズ サントル サン ジョルジュ ホテル - Image 4
rue saint Jérome, Pour GPS : 1 rue Paul Mériel, 31000 トゥールーズ, フランス

説明

ホテルのその他の情報

  • トゥールーズ旧市街中心部の立地

  • 屋外テラス、水泳レーン（5月から10月まで営業）、フィットネスセンター

  • モダンなファミリールームと広々とした快適な長期滞在型客室

  • Le Mahogany Summertimeは、6月から9月までオープンしている、テラスのカクテルバーです。

  • お身体の不自由な方や移動が困難な方のためのお部屋をご用意しております

当ホテルの客室

ホテル所在地

メルキュール トゥールーズ サントル サン ジョルジュ ホテル

rue saint Jérome, Pour GPS : 1 rue Paul Mériel
31000 トゥールーズ
フランス

GPS:43.603511, 1.448394

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

LE MAHOGANY CLUB

トレンディーな雰囲気を味わえるバー「ルマホガニークラブ」にぜひお立ち寄りください。自家製カクテルをくつろいだ雰囲気の中、皆さまでお楽しみいただけます。晴れた日には、プールのある屋外のテラスエリアもご利用いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  910 件のレビュー

トリップアドバイザーの評価  4.1/5  654 件のレビュー

2024エクセレンス認証

Very disappointed

トリップアドバイザーの評価 2.0/5

Vanda I トリップアドバイザー認証口コミ

This is a four star hotel in the middle of a large city where one would expect up to date amenities. There were only 2 USB ports in the room and they did not work. Several explanations were given for this; non worked in the hotel, some did work in the hotel , and if a client informed them that the US ports did not work , they would get them repaired, but not at weekends. We asked to have a room changed to where the USB ports did work, but they refused. Despite having a thermostat and air-conditioning control in the room one cannot control the temperature. The hotel temperature is centrally controlled. It was so hot that it was very difficult to sleep if not impossible and a huge waste of energy.

Dear Guest, Thank you for taking the time to share your experience at our hotel. I am sincerely sorry to hear that your stay did not meet your expectations. Regarding the USB ports, I understand how frustrating it can be when equipment does not function as expected. We strive to maintain our facilities in good working order, and your feedback will be taken into account to improve our service. Please note that our 24-hour receptionists offer adapters that work perfectly. Furthermore, the USB ports have been repaired by our technical department. Concerning the temperature control in the rooms, I would like to clarify that the air conditioning is indeed centrally managed for the overall comfort of our guests, and that during your stay, the weather was exceptionally (and unusually) mild for November. However, I understand that this may have affected your personal comfort, and I apologize for this inconvenience. I am writing the same response to your second identical review on another website. Sincerely, Sébastien PUJADES - Director

Location is central

トリップアドバイザーの評価 5.0/5

evedi トリップアドバイザー認証口コミ

Fabulous location and great buffet breakfast. Room was adequate for our short stay. I wouldn't hesitate to stay here again.

Dear customer, it is with great pleasure that I read your comment and thank you sincerely. We look forward to welcoming you back. Sébastien PUJADES - Manager

Couldn’t get better

トリップアドバイザーの評価 5.0/5

Zoe A トリップアドバイザー認証口コミ

Amazing stay. Room lovely. View amazing. Cleanliness spot on. Location couldn’t get any better. If you are travelling alone this is the place to stay.

We couldn't have done better than your comment! Thank you sincerely for this wonderful review. We look forward to welcoming you back to the Mercure Toulouse Centre Saint Georges: alone, with family, friends, for work, etc. !! Best regards Sébastien PUJADES - Director

Good location and front desk service but still a few issues

トリップアドバイザーの評価 4.0/5

ksufan88 トリップアドバイザー認証口コミ

We stayed here 2 nights, and enjoyed the hotel’s close location to many restaurants, museums and other sights. The front desk was easy to work with and helped us get everything in our room setup the way we wanted. The bathtub/shower has a very large step to get in and out which could be an issue for some people, and the toilet was located behind the doorway. Otherwise, the bathroom layout worked good. The air conditioning never did get the room cooled down quite enough for us. The breakfast buffet had quite a few options on it but some were confusing. Raw eggs and small saucepans were provided for guests to cook their own eggs on a hot plate and/or soft boil in hot water. This was something that we had never seen before. Also, the hot tea was loose in canisters and had to be spooned into special pots before adding hot water. Fortunately, the hotel had several breakfast attendants to assist us with questions and issues.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Saint-Georges. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien PUJADES - Directeur

Epic fail

トリップアドバイザーの評価 1.0/5

Cortney H Couples - トリップアドバイザー認証口コミ

Here are some fun quirky ideas to consider: Signs! How to get to the hotel from the parking garage. So novel! Also signs as to where you can and cannot park in said garage. Weird but give it a shot. Also elevators that work! And ones where you don’t have to hold down a button to go up. Nightmare.

Dear guest, First of all, thank you for choosing the Hôtel Mercure Toulouse Centre Saint Georges for your stay and for taking the time to share your feedback. We truly value every opportunity to improve. We are sorry to hear about the challenges you faced during your visit. Concerning the parking which is not our property, we were able to negotiate the rates so that our customers can enjoy a rate of 19 € instead of 30 €. However, taking into account your comment, we will also try to discuss with them regarding its signage in order to improve our customers' experience from the start. Please know that our reception team is always available 24/7 and more than happy to assist you with anything you may need during your stay. We understand how important clear information are to a comfortable experience, and your comment has already been shared with the relevant departments for immediate review. We hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Sebastien Pujades - Director

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 613 件のレビュー 9.2/10 サービス
  • 7 件のレビュー 7.4/10 インターネット
  • 337 件のレビュー 9/10 朝食
  • 196 件のレビュー 6.7/10 清潔さ

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トゥールーズのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。