ママ シェルター トゥールーズ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,306 件のレビュー

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54 56 Boulevard Lazare Carnot, 31000 トゥールーズ, フランス

説明

ホテルのその他の情報

  • 42 席のプライベート映画館

  • 屋上でのアルゼンチン料理

  • ロビー、レストラン、客室はカラフルで陽気なデザイン

  • 4 つのスタジオ（カンファレンスルーム）をご利用いただけます

  • トゥールーズの中心部、ラザールカルノ通りにあります

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ホテル所在地

ママ シェルター トゥールーズ

54 56 Boulevard Lazare Carnot
31000 トゥールーズ
フランス

GPS:43.605414, 1.449934

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

MAMA RESTAURANT TOULOUSE

Enjoy delicious locally inspired sharing platters in one of our large dining areas or on our comfortable sofas and relax by the fireplace while savoring dishes prepared on our huge Argentine grill.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,306 件のレビュー

トリップアドバイザーの評価  4.3/5  504 件のレビュー

2025エクセレンス認証

Worst 4⭐️ ever!

トリップアドバイザーの評価 1.0/5

matteo969696 トリップアドバイザー認証口コミ

I stayed in this “hotel”, if you can even call it that, for 5 nights for work. I travel a lot for business and I never go below 4 stars; needless to say, in this case the stars must have been gifted. The staff was rude, the room was dirty with a carpet full of stains, and the room had no comfort whatsoever (if you want to make yourself a tea or a coffee, there’s no kettle available). On the ground floor they have a restaurant/nightclub, and they weren’t even able to soundproof the walls, so forget about sleeping before 1 a.m. I strongly advise against staying here if you’re expecting 4 star service. If you’re used to hostels, it might be acceptable — but never again for me.

快適な滞在

お客さまの声 4.0/5

匿名 ビジネス - 確認済みレビュー すべて

スタッフが親切 清潔な部屋

Hello HIROKI , Thank you a lot for this amazing feedback 🎉 We will be happy to see you again anytime, Mama ❤️Hiroki , Mélanie Front Office Supervisor

Mama’s a bit of a tramp

トリップアドバイザーの評価 2.0/5

IntDev ビジネス - トリップアドバイザー認証口コミ

Location is good, room adequate, but no frills. Drink the lonely single bottle of water in the mini bar and remain parched for the rest of the week, it won’t be replaced. The breakfast room bustles with self important staff rushing back and forth, where to? No idea, the coffee’s cold, the eggs? a bowl of slop, bacon had ran out, as had the beans. It’s France so they had baguette and that’s about it. Couldn’t find a spoon, or an egg cup, and struggled to locate a plate. Food, awful. Service, chaotic. But, bed was ok…

A disappointing return visit

トリップアドバイザーの評価 2.0/5

Phil G トリップアドバイザー認証口コミ

My wife and I enjoyed a short stay at this hotel a year ago, so when we returned to Toulouse we naturally booked again. Unfortunately, the second visit was disappointing in a lot of ways. The rooms are funky and cool, but they don't actually function that well for a multi-day trip - no closets or drawers, just some small shelves and a rail for hangars. Having a chair in the room would be really nice, too! The staff seemed extremely disengaged, as opposed to the friendliness of the first visit - the notable exception was the gentleman in the restaurant at breakfast, who was charming. The restaurant and bar were the biggest issue. Bartenders seemed unfamiliar with making drinks - common cocktails were completely wrong. Menu items were frequently unavailable - "No, you can't get the cheese, we only do desserts now." Tried to get pizza one day for lunch - "Pizzeria" is written on the front door, there is pizza in the menu online or via QR code, there's a picture of a pizza on the web site - "No, we don't serve pizza!" Wanted a drink in the bar one afternoon, and the few tables dedicated for the bar were occupied (large round tables, three with one person on a computer each) - they wouldn't let us sit at any of the other 25 unoccupied tables because those were for food only. I will say the breakfast buffet is very good, though. Housekeeping also a bit spotty - rooms were clean enough, but coffee/water/toilet paper replenishment were erratic - and if you needed something they had forgotten, you had to go to the front desk for it, no-one was bringing it to the room for you. All in all, we're sorry we didn't investigate other hotels, and would not stay at a Mama Shelter again.

Hello, Thank you for taking the time to share your feedback about your recent stay at Mama Shelter Toulouse. We are truly sorry to hear that your return visit did not meet your expectations, especially after such a positive experience the first time. We appreciate your comments about the room design. While we strive to create a unique and vibrant atmosphere, we understand that practicality is essential for longer stays. Your suggestion about adding more storage and seating options is noted, and we will review how we can improve in this area. We are also deeply disappointed to learn that our staff service did not live up to the friendly and engaging experience you previously enjoyed. We will ensure this feedback is shared with the team to address these inconsistencies and reinforce the high level of service we aim to provide. Regarding the issues in the restaurant and bar, we sincerely apologize for the confusion and the inconvenience caused. We understand how frustrating it must have been to encounter miscommunications around the menu and seating. We are reviewing these processes to ensure a more seamless experience for our guests in the future. Your comments about housekeeping are also well taken. We agree that basic amenities should be restocked consistently, and we apologize for the lapses you experienced. It’s reassuring to hear that you enjoyed the breakfast buffet and the charming service in the restaurant, but we deeply regret that these positives did not outweigh the overall disappointment of your stay. We value your feedback as it helps us grow and improve. While we understand your hesitation to return, we hope you might consider giving us another chance to provide the quality experience you expect and deserve. Mama ❤️ You

Fantastic hotel

トリップアドバイザーの評価 5.0/5

fireminx Couples - トリップアドバイザー認証口コミ

Why wouldn’t you stay at Mama Shelter while in Toulouse? It’s in a great location, there’s a lovely restaurant (sometimes with live music) and a rooftop bar that boasts a pretty sweet view of parts of the city! The staff is friendly, the room comfortable, and you can pretty much walk to everything (or catch transportation) from there. Definitely recommend, and would for sure stay at other Mama Shelter locations. 10/10

との提携 TripAdvisor

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  • 548 件のレビュー 8.7/10 朝食

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