ママ シェルター トゥールーズ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,775 件のレビュー

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54 56 Boulevard Lazare Carnot, 31000 トゥールーズ, フランス

説明

ホテルのその他の情報

  • 42 席のプライベート映画館

  • 屋上でのアルゼンチン料理

  • ロビー、レストラン、客室はカラフルで陽気なデザイン

  • 4 つのスタジオ（カンファレンスルーム）をご利用いただけます

  • トゥールーズの中心部、ラザールカルノ通りにあります

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ホテル所在地

ママ シェルター トゥールーズ

54 56 Boulevard Lazare Carnot
31000 トゥールーズ
フランス

GPS:43.605414, 1.449934

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

MAMA RESTAURANT TOULOUSE

Enjoy delicious locally inspired sharing platters in one of our large dining areas or on our comfortable sofas and relax by the fireplace while savoring dishes prepared on our huge Argentine grill.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,775 件のレビュー

トリップアドバイザーの評価  4.5/5  483 件のレビュー

2024エクセレンス認証

A disappointing return visit

トリップアドバイザーの評価 2.0/5

Phil G トリップアドバイザー認証口コミ

My wife and I enjoyed a short stay at this hotel a year ago, so when we returned to Toulouse we naturally booked again. Unfortunately, the second visit was disappointing in a lot of ways. The rooms are funky and cool, but they don't actually function that well for a multi-day trip - no closets or drawers, just some small shelves and a rail for hangars. Having a chair in the room would be really nice, too! The staff seemed extremely disengaged, as opposed to the friendliness of the first visit - the notable exception was the gentleman in the restaurant at breakfast, who was charming. The restaurant and bar were the biggest issue. Bartenders seemed unfamiliar with making drinks - common cocktails were completely wrong. Menu items were frequently unavailable - "No, you can't get the cheese, we only do desserts now." Tried to get pizza one day for lunch - "Pizzeria" is written on the front door, there is pizza in the menu online or via QR code, there's a picture of a pizza on the web site - "No, we don't serve pizza!" Wanted a drink in the bar one afternoon, and the few tables dedicated for the bar were occupied (large round tables, three with one person on a computer each) - they wouldn't let us sit at any of the other 25 unoccupied tables because those were for food only. I will say the breakfast buffet is very good, though. Housekeeping also a bit spotty - rooms were clean enough, but coffee/water/toilet paper replenishment were erratic - and if you needed something they had forgotten, you had to go to the front desk for it, no-one was bringing it to the room for you. All in all, we're sorry we didn't investigate other hotels, and would not stay at a Mama Shelter again.

Fantastic hotel

トリップアドバイザーの評価 5.0/5

fireminx Couples - トリップアドバイザー認証口コミ

Why wouldn’t you stay at Mama Shelter while in Toulouse? It’s in a great location, there’s a lovely restaurant (sometimes with live music) and a rooftop bar that boasts a pretty sweet view of parts of the city! The staff is friendly, the room comfortable, and you can pretty much walk to everything (or catch transportation) from there. Definitely recommend, and would for sure stay at other Mama Shelter locations. 10/10

Never, ever stay in this hotel

トリップアドバイザーの評価 1.0/5

Roam09036668498 Couples - トリップアドバイザー認証口コミ

An absolutely awful experience. Avoid this hotel, it is abysmal. Why people come here, heaven knows, all style over content. Fortunately we were able to change our room, the room we had booked was a shoe box. You could not get out of the side of the bed. I thought, well maybe dinner could be better but no, it was atrocious and went from bad to worse. Having taken our order for drinks we finally managed to get someone’s attention to order some food, starters and main course. The wine was initially unavailable but a bottle was found. Our main course was delivered but our starters were not. Ok, the waiter made a mistake but the food which was served was not only vile it was unsafe. Raw pork and steak. I have never seen such badly cooked food. I returned my steak only for it to returned apparently recooked. I daren’t think what they had done to it. The staff were not particularly concerned. The dinner I was looking forward to consisted of rather chewy bread and a bottle of wine. It don’t know whether this is representative of all the hotels in the chain but I’ll never come back again. The preceding five days of our holiday have been wonderful. Thank you Mama Shelter for spoiling our last day.

Hello, We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we take it very seriously. It is truly disheartening to learn that we did not meet your expectations in terms of room comfort and dining experience. Please accept our sincere apologies for the issues you encountered with your room and the meal service. What you described is not indicative of the standards we strive to uphold. Rest assured, we will address these concerns with our team to prevent such incidents from occurring in the future. We apologize for not being able to provide the enjoyable and relaxing stay you deserved. If you are open to it, we would appreciate the opportunity to discuss this further and make amends. Please contact us directly at your earliest convenience. Thank you for bringing these matters to our attention. Mama Loves You !

One night stay with breakfast

トリップアドバイザーの評価 5.0/5

K W Couples - トリップアドバイザー認証口コミ

Hotel is very funky with a cool vibe and all the staff we encountered were super friendly and eager to help. We had a medium mama room with breakfast included, the room was well equipped with a personalised message on the mirror on arrival (thanks for organising that guys)…. Shower is a great size and bathroom well appointed….. Breakfast was great and there would be something for everyone Hotel location is perfect and the rooms were surprisingly quiet for such a busy area. Wouldn’t hesitate on staying again

Hello, Thank you so much for this review. Looking forward to welcoming you real soon. Mama Loves You !

Excellent but the bedroom is designed for a couples.

トリップアドバイザーの評価 4.0/5

carrbp ビジネス - トリップアドバイザー認証口コミ

I stayed at a hotel in Toulouse centre, close to all the main attractions and the Jean Jaures metro station. The lobby had a modern and hipster vibe which included two arcade machines for visitors. The rooftop bar was nice, but the city view wasn't that great. The part I didn't like was the design and layout of the bedroom. When you walk in, you're greeted by a completely red room, and the masks on the bedside lamps with the red lights made me feel uncomfortable. They went for a modern look, but it made the room feel cramped, and there was no space for coffee and tea services. The restaurant was popular with locals and visitors, but it can get noisy if a party is booked there. They sold some excellent party food, but the party can be disruptive if you're trying to sleep in the room above. Highly recommend it for couples but less so for businesses and families.

Hello, Thank you for your detailed feedback! We're glad to hear that you appreciated your stay at Mama Shelter Toulouse. However, we're sorry to learn that the bedroom design and layout did not meet your expectations. We understand that the room's decor might not appeal to everyone. Your comments regarding the noise from the restaurant are also noted, and we apologize for any disruption you experienced. We are looking forward to welcoming you again soon ! Mama Loves You

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,280 件のレビュー 7.4/10 客室
  • 1,795 件のレビュー 8.9/10 サービス
  • 6 件のレビュー 4.2/10 インターネット
  • 871 件のレビュー 9.6/10 雰囲気
  • 735 件のレビュー 7.7/10 料理
  • 689 件のレビュー 7/10 快適さ
  • 601 件のレビュー 8.9/10 朝食

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