Dear Laura, thank you for your great rating and for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location and the quiet atmosphere of the hotel. Thank you as well for your suggestion regarding underground parking. We understand that covered parking can be a convenient option, particularly in certain weather conditions. While our current parking facility is located outside the building, we appreciate your feedback. We hope to have the pleasure of welcoming you back in the future — and earn a perfect 10/10 next time. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Karin, Thank you for your positive feedback regarding your stay. We are pleased to hear that you appreciated the quiet and central location, along with our service, breakfast, and clean rooms. We look forward to welcoming you back in the future. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Dorothee, Thank you for your review and for highlighting the spacious room, effective air conditioning, and our breakfast selection. We are sorry to hear about the difficulty reaching the reception before your arrival. When our reception team is assisting guests in person, they may not always be able to answer incoming calls immediately. In such cases, calls should be redirected to our Accor Customer Care Center, whose role is to assist guests and help with matters such as communicating late arrivals. We apologize if this process did not work as smoothly as intended. Regarding the bed, we appreciate your feedback. Our mattresses are part of the Sweet Bed by ibis concept, the signature bedding standard of the ibis brand. We understand that mattress firmness is very much a matter of personal preference and may not suit every guest equally. Thank you again for your comments, and we hope to welcome you back for another stay in Wrocław soon! All the best, Alicja Golon Guest Experience Manager

Dear Hartmut, Thank you for sharing your feedback. We are pleased to hear that, overall, your stay went well. However, we are sorry that the air conditioning did not perform as expected and that this affected your comfort during the hot nights. For future stays, we would like to encourage you to contact our reception team as soon as you notice any issue. We are available 24/7 and would be happy to send a technician to inspect the system and take immediate action to improve your comfort during your stay. Thank you again for your comments. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience. All the best, Alicja Golon Guest Experience Manager

Dear Elvira, Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our rooms comfortable and our staff friendly. Your satisfaction is our priority, and we appreciate your feedback regarding our convenient location. We hope to see you again soon! All the best, Alicja Golon Guest Experience Manager

Dear Andreas, thank you so much for your excellent rating and for your kind feedback. We are delighted to hear that you appreciated our central location, the friendliness and professionalism of our team, and the value for money we offer. Your kind words are a great motivation for all of us. We hope to have the pleasure of welcoming you back again in the future! All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Tim, thank you for your kind rating and for your positive feedback. We are delighted to hear that you enjoyed your stay and that our team made such a positive impression on you. Your kind words are a wonderful motivation for all of us. Thank you for choosing our hotel. We hope to have the pleasure of welcoming you again in the future — and earn a perfect 10/10 next time. See you soon! All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Izabela, Thank you for your positive feedback regarding your stay. We are delighted to hear that you appreciated our central location, friendly staff, and the cleanliness and modernity of your room. Your satisfaction is our priority, and we look forward to welcoming you again. All the best, Alicja Golon Guest Experience Manager

Dear Dirk, Thank you for sharing your feedback and for highlighting the cleanliness and size of your room. We are truly sorry to hear that your experience related to the breakfast service was disappointing. Information about the breakfast location is provided near the elevators, and our reception team always makes every effort to inform guests about it during check-in. We sincerely apologize that this was not the case during your stay. Please rest assured that we take your comments seriously. Your feedback will be shared with our reception team to further improve communication and ensure a smoother experience for all our guests. Thank you as well for your remarks regarding the bathroom — they will be passed on to the relevant department for review. We hope that despite this experience, you will give us another opportunity to welcome you again and provide a much more positive stay. All the best, Alicja Golon Guest Experience Manager

Dear Ralf, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us and found our hotel to be easily accessible with beautiful rooms. We look forward to welcoming you back in the future. All the best, Alicja Golon Guest Experience Manager

Dear Yvonne, Thank you for your kind words. We are delighted to hear that you felt comfortable during your stay and enjoyed our location, spacious and clean rooms, friendly staff, and fantastic breakfast. We look forward to welcoming you back on your next visit to Wrocław. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Mariola, Thank you for your kind words. We are delighted to hear that you enjoyed your stay and appreciated our rooms, dining options, and staff. We look forward to welcoming you back in the future. All the best, Alicja Golon Guest Experience Manager

Dear Markus, thank you for your kind rating and for sharing your feedback. We are pleased to hear that you appreciated the location, cleanliness, comfort of the room, and the friendliness of our team. Thank you also for pointing out the issue with the bathroom threshold. We are sorry for any inconvenience this may have caused and have shared your comment with our technical team for review. We truly appreciate your feedback and hope to welcome you again in the future. All the best, Zuzanna Mirecka Guest Experience Specialist

Dear Margot, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our friendly staff and modern facilities. It is wonderful that you and your son had a great time exploring Wroclaw and the Christmas market. We hope to see you again soon! All the best, Alicja Golon Guest Experience Manager

Dear Bernhard, Thank you for your kind words regarding the friendly atmosphere and comfort of our hotel. We are pleased to hear that you had a pleasant and relaxing experience during your stay. We hope to see you again soon! All the best, Alicja Golon Guest Experience Manager

Sehr geehrte Frau Joanna, Herzlichen Dank für Ihre tolle Bewertung und die freundlichen Worte! Es freut uns sehr, dass Sie mit unserem freundlichen und zuvorkommenden Personal, dem großzügigen Zimmer und dem köstlichen Essen zufrieden waren. Besonders schön zu hören, dass Sie sich sowohl beim Check-in als auch im Restaurant gut aufgehoben gefühlt haben. Ihre Zufriedenheit ist für uns die größte Belohnung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Alicja Golon Guest Experience Manager

Dear Friedrich, Thank you for sharing your feedback! We’re glad to hear that you appreciated our central location, clean rooms, and breakfast offering. Regarding the language barrier — we understand how important clear communication is, and while English is the primary language used by our team, we’re continuously working on improving multilingual support to better serve all our guests. We hope to welcome you again soon! All the best, Alicja Golon Guest Experience Manager

Dear Michael, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed your stay and appreciated the hotel’s design, functionality, and convenient location close to the city center. It’s also great to know that our team made a positive impression. We hope to welcome you back again soon and provide an even more pleasant experience! All the best, Alicja Golon Guest Experience Manager

Dear Clen, Thank you very much for your kind feedback! We’re delighted that you enjoyed the convenient location, pleasant atmosphere, and the comfort of winding down in our restaurant or bar. It’s also great to hear that our Wi-Fi exceeded your expectations — we know how important reliable connectivity is for both business and leisure travelers. Your comments motivate us to keep delivering high-quality service and amenities. We hope to welcome you back to ibis Wrocław Centrum soon! All the best, Alicja Golon Guest Experience Manager