Mercure Launceston 4 stars

Customer review rating (ALL Rating) 4.4/5 1,667 reviews

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Mercure Launceston - Image 1
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3 Brisbane Street, 7250 LAUNCESTON, Australia

Description

Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Free parking available.

Our accommodation(s)

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Hotel location

Mercure Launceston

3 Brisbane Street
7250 LAUNCESTON
Australia

GPS:-41.432576, 147.145793

Telephone
Fax +61 3 6334 3910

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Titanium Bar & Bistro

The ideal space for intimate gatherings, popular with both in-house guests from the adjoining Mercure Launceston, as well as locals alike. Perfect for drinks or a coffee after a long day of work or sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,667 reviews

TripAdvisor Rating  3.5/5  565 reviews

Value for Money

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Friendly atmosphere. Great synergy staff members.

The staff is friendly, always smiling, and welcoming. They possess the ability to understand and adapt to the needs of diverse cultures.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

I enjoyed my stay at the Mercure Hotel, which is conveniently located near Tasmania University, Kmart, a supermarket, restaurants, and coffee shops. The staff were very friendly, and the reception area was always welcoming. Despite the hot weather, the team consistently greeted guests with warm smiles, making my experience even more enjoyable. However, since there is no direct elevator access to my room, I found it difficult to carry my bag up the stairs, especially in such hot weather. I hope you can improve this situation to make it more convenient for guests. Additionally, I noticed stains in the toilet near the upper area when I entered the room. I would appreciate it if you could improve the cleanliness, especially in a place like the bathroom, where high cleanliness standards are essential to prevent the spread of germs.

Dear Alaa A., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize in relation to the cleanliness of the bathroom and have forwarded your feedback to the relevant department manager for review and actioning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha B

Great Staff and location

Customer review rating 4.0/5

Dennis Couples - Confirmed reviews ALL

The staff who checked us in and out were very professional and helpful through out the process, but the staff when we returned to collect our bags after the hotel stored them for a few hours were not professional. Whilst the young lady that went to get our bags was very good, there were 2 other staff members complaining to each other about another staff member, and they weren't holding back, calling her lazy and negative

Dear Dennis, Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be sharing your valued comments with the relevant department manager to address the problem and prevent future occurrence. I can only assure you that we are taking this matter very seriously and addressing it with all of the team to ensure that this behaviour does not happen again or continue. We appreciate your feedback and that you have addressed this with us, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha B

A good experience was overshadowed by a bad one

Customer review rating 3.0/5

Elaine G. Couples - Confirmed reviews ALL

Thorough cleaning of rooms needs to be addressed. Get down, look up, look under. In short, the toilet had not been thoroughly cleaned in a long time. This was evident in the accumulation of grime under the cells. I made mention of this to the front desk as there were no cleaners around. Upon our return from exploring I checked the toilet and an attempt had been made to clean it but it was still obvious and remained that way for the rest of our stay. I have photos before and after the cleaning attempt. No apology was offered except it was bad. To top everything off we found a pair of sunglasses under the bed that were not ours, I handed them in when we checked out. Get down, look up, look under. For Mecure or indeed anybody this is unacceptable

Dear Elaine G., Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your concerns have been addressed with the relevant department manager for review and action. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha B

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

great stay, comfortable and clean. Loved the shower!

Dear Desely G., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha B

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Other web-users rate our hotel

  • 569 reviews 8.5/10 Location
  • 1,044 reviews 8.1/10 Room
  • 731 reviews 8.9/10 Service
  • 389 reviews 8.3/10 Cleanliness
  • 160 reviews 8.8/10 Vibe
  • 143 reviews 5.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.