惠灵顿阿贝尔塔斯马美居酒店 3 星

客户意见评级 (ALL 评级) 3.7/5 398 评论

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169 Willis Street, Te Aro, 6011 惠灵顿, 新西兰

描述

酒店其他优惠

  • 地处城市核心区

  • 现场会议设施

  • 地下停车场*

  • 24 小时接待

  • 配备免费无线网络

我们的客房

酒店位置

惠灵顿阿贝尔塔斯马美居酒店

169 Willis Street, Te Aro
6011 惠灵顿
新西兰

GPS:-41.290791, 174.774078

电话
传真 +64 4 385 8416

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 轮椅可通行
  • 无线网络
  • 早餐
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

早餐

非合约照片

餐厅位于酒店一层，每天都在一个专门定制的餐台中供应美味自助早餐。您可以在早 6:30 至 10:00 期间来享用您最喜欢的早餐品类。* 该餐厅是独立运营的*。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.7/5  398 评论

TripAdvisor 评级  3.4/5  806 评论

客户意见评级 4.0/5

Min L. 单人住宿 - 所有已确认评论

酒店房间清理及时，房间保持干净。但是设施老旧，使用不太方便

Dear Min L., Thank you for your affirmation regarding the location of our hotel and the cleanliness of the rooms. We will take your concerns about the outdated facilities seriously and consider improvement plans for the future. We look forward to your next visit. Best regards, Mercure Wellington Abel Tasman

Good budget hotel in Wellington.

Tripadvisor 评级 4.0/5

PeterS13443 经 TripAdvisor 认证的评论

Quite a pleasant Hotel Wellington. Close to Cuba Street and walking distance to restaurants and retailers. I had a room on the seventh floor which looked as if it had just been updated. The room was very good. Unfortunately, the room looked onto a car park. All about the room was great. Serviced every day, and the bed made to my liking. A reasonable hotel and with a good tariff.

Hotel fine but very disappointing service from the restaurant

Tripadvisor 评级 2.0/5

Amy B 经 TripAdvisor 认证的评论

Stay was fine until breakfast on the morning we checked out. I specifically booked and paid for breakfast on my room booking of 2 adults and 2 children. Was advised on check in that children are free for breakfast so I would be given two vouchers for each day, but if more are needed they could provide these. First morning went to breakfast in the adjacent restaurant and showed the adult vouchers, queried the children and the waitress confirmed 'yes the children are free'. On leaving I queried with another member of wait staff how early we could dine, they were really helpful but then also mentioned the children aren't generally free and there have been misunderstandings with reception so next time I booked a stay I would need to pay for children's breakfast. The next morning we went down to breakfast and presented the adult vouchers, kids with us and were shown to the buffet. On leaving 20 mins later the same wait staff stopped us and informed us that their manager (who had just stepped out so passed the issue onto their team to resolve) has said we need to pay for children's meals as they are not free. I declined to pay due to the preceding conversations and the fact that I had booked and paid for breakfast with my stay and this was all confirmed by the hotel. They informed me that the hotel had it wrong and they were a separate business. This was something I said they should take up with the hotel and it was not my responsibility to resolve this - it's between the hotel and the restaurant. Unfortunately with the added chime in from a member of the public telling us we were stealing it ended our stay on a very sour note, very rushed (as we had a flight to catch) and two upset children. Extremely disappointing to have this end to our stay but also for the restaurant to take no steps whatsoever to own and resolve this issue with the hotel and instead have a go at us - surely we aren't the first people to have children dine on a room booking. I would possibly stay here again but would not definitely not bother paying for breakfast and dining at Sage and Salt after such appalling service. For what it's worth the wait staff were very polite, but the manager who made this request then disappeared needs to do their job and talk to the hotel and agree the terms of their arrangement. Hotel room was fine however bathroom was very dated and the shower was not in great condition. Beds were comfy though and rooms clean. Check in was good. Whole experience brought down by restaurant scenario.

Biohazard bathroom.

Tripadvisor 评级 1.0/5

blueboybo 经 TripAdvisor 认证的评论

So I don't write reviews like this lightly I worked in Hotels for 10 years in three different countries. But this stay was Horrible we checked in got given wrong directions and room keys and disturbed someone else in their room. Sorry Room 508 but think you for not being grumpy at us when we disturbed you. The room I booked was a Queen traveling with my partner for my 40th Birthday. We got given a Deluxe double...not ideal but top floor, good view, larger room. So we made do with the smaller bed. Then on Halloween something Foul was a foot we heard bubbling from the bathroom and discovered a Biohazard in our shower....excrement bubbled up and the smell started to fill the room beyond the bathroom. We decided it was time to evacuate before our Breakfasts evacuated and made the issue worse. We reported the issue to Front desk and left to explore Wellington. We didnt return till after 5pm to find that while to excrement had drained away the smell and clearly little poopy bits remained. I was blown away never in all the Hotels I have worked in have I seen anything like it. No Hotel I have ever worked in would let this happen. We would move the guest immediately we would comp Breakfast, Management would personally go and talk to the Guest and make sure they are OK and don't have to write a review like this. Only after getting upset with the front desk we were moved from the Biohazard room to a different room with a King bed (not a upgrade front desk only had King rooms vacant) we packed up and moved ourselves. We Stayed in that room for the remainder of our stay. I expected Management might reach out check in with us but nothing so here we are. Accor Group you should look into this property your spending cash to make the place look better, but you don't have the skilled management staff to look after this investment you could say your flushing money away and this time its not going to bubble up through the shower.

Not the best, untidy and needs updating.

Tripadvisor 评级 2.0/5

603mattyw Couples - 经 TripAdvisor 认证的评论

Booked this great central location with my wife to stay if for two nights. Room was tired and in need of updating, old screws in manky walls where art work has been removed, rips in curtains, sacked out mattress on the bed that should have been binned a long time ago. The bathroom wasn’t too bad but could do with updating, the toilet seat was Brocken and didn’t stay up by itself and the shower head would continuously fall. Not the cleanest room either with lots of dust in areas that should be cleaned down regularly.

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其他网络用户评价我们的酒店

  • 735 评论 8.9/10 位置
  • 1,003 评论 4.6/10 房间
  • 572 评论 8.4/10 服务
  • 66 评论 2.7/10 上网
  • 549 评论 4.3/10 舒适度
  • 376 评论 4.6/10 清洁度
  • 198 评论 3/10 氛围
  • 178 评论 3.3/10 设施

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