阿德莱德索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 4,342 评论

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阿德莱德索菲特酒店 - Image 1
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108 Currie Street, 5000 阿德莱德, 澳大利亚

描述

酒店其他优惠

  • 5-star French luxury in the heart of Adelaide

  • Lavish suites and rooms with stunning views of the Adelaide coast, hills and city skyline

  • 索菲特俱乐部提供个性化服务

  • Garcon Bleu, modern French influenced restaurant

  • Déjà Vu, a chic champagne bar

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酒店位置

阿德莱德索菲特酒店

108 Currie Street
5000 阿德莱德
澳大利亚

GPS:-34.9242253, 138.5956574

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

GARCON BLEU

For a gastronomy experience to impress, Garcon Bleu blends French flavours with locally sourced produce for a surprise Australian twist. Indulge in exquisite menus created with a certain savoir faire, inspired by the seasons and cooked to perfection.

我们的客人评论

我们的客人评论

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ALL 评级  4.6/5  4,342 评论

TripAdvisor 评级  4.0/5  215 评论

卓越奖 2024

Adieu Sofitel

Tripadvisor 评级 1.0/5

djhm 经 TripAdvisor 认证的评论

After only 9 months, our return visit left us wondering if this really was the same place. At great expense, we booked 2 rooms plus club access and valet parking. Upon arrival, we sat in our car, waiting for a valet to appear. After several minutes we realised that we would have to attend to our owm bags and moved everything inside. At check-in, I was told that they would now take care of the car for me!!! At no time during our stay did we see a valet outside - it appeared that it was now an "indoor" valet operation and everyone was unloading their own bags and bringing them into the lobby. Arriving in our room I expected our arrival drink that a silver Accor member normally receives but alas, like the valet service, that was non-existent. Shortly after check-in we went to the club and expecting the same service from 9 months ago, we were shocked to discover that everything was SO different. The presentation, food and level of service had gone down the drain and we were left wondering why anyone would actually pay for this. Of course, each ROOM is charged the same amount, regardless of the number of guests so that made things even more frustrating when 1 room had only 1 guest and tet paid the same price as for 2 guests! It would also be a good idea to have a price for those who don't partake of alcohol as our money is also subsidising all the drinkers! We went back to the club for evening canapes and then breakfast and afternoon both days and confirmed that the present level of "service" was now the new "norm". A terrible disappointment and now the Sofitel is no better than other local hotels and their meagre offerings of club facilities - long gone are the wonderful high tea afternoons and breakfast spreads and we will also now be "long gone"! The issue with the rooms was also ridiculous - both rooms had no light working above the dining/work table. After making 4 separate calls about the chandeliers in our 2 rooms, I got the story that they were waiting for the arrival of parts from China. Several hours after, I received a call from a manager who apologised and then gave me yet another version of the story - this time - the parts were already on site but the electrician wasn't working until the following day! You have lost us as guests as we can get better value for money and the same "service" levels even at the InterContinental. Adieu!

Fantastic room & service. We’ve stayed 4 times since August.

Tripadvisor 评级 5.0/5

WenWin Couples - 经 TripAdvisor 认证的评论

We love this place. Everyone is a delight to deal with. The restaurant food is very high quality, as is the wine list too. We’ve needed to be in Adelaide a few times over the past 3 months- coming back for a 4th visit on Thursday 12/12 for 4 nights. See you all again soon Wendy & John

Merci Wendy and John! Thank you so much for your continued loyalty and for sharing such kind words about your experiences with us! It's incredibly rewarding to hear that you've enjoyed our rooms, the service and the dining and wine offerings at each visit. Knowing we've become your go-to in Adelaide means the world to us. We hope your most recent visit was as memorable as the others have been!

Not worth the price

Tripadvisor 评级 1.0/5

Guide671891 Couples - 经 TripAdvisor 认证的评论

Check in date: 22/11/24 booked a luxury room with club millesime room cost around $500+ for 1 night. Arrived at the hotel around almost 3 pm. Room was not ready until almost 6 pm. They made us wait that long, luckily I purchased the room with lounge access so we stayed there until room was ready. Had to ask 3x to double check if the room was ready, even the staff in the club was shocked that we were still waiting at around 5:30, he had to literally go down to reception to follow it up. Both me and my partner were tired and just want to rest prior to our anniversary dinner at 6 but couldn't even do that. On arrival to the room, the room was not even clean (at least not what you would expect from a 5 star hotel). I thought at least they would have a welcoming gift for making us wait that long (I am also a accor gold member) as we usually would get a welcoming gift even a letter but nothing at all which we don't mind. Tried the T.V and the remote wasn't even working properly which was so annoying. Staffs at the restaurant and lounge was all so lovely, the manager gave as free bubbles when he heard about us waiting for 2 hrs to check in when we had our dinner. The next day, I asked for a late check out, thought they might even give us a later check out given that I told them we waited so long to get in our room. But the best they could do was 12:30. We didn't even bother and just left around 10:30. Overall, I was not satisfied with our stay. The service could be so much better for its price. You could definitely get better service somewhere else for so much cheaper.

Merci for taking the time to share your experience with us, and I'm truly sorry to hear that your stay fell short of expectations, especially during such a special occasion. While I'm glad you had access to Club Millesime during the wait and that the team there tried to assist, it's clear we could have handled the situation more proactively. The condition of the room is disappointing to hear and certainly not the level of quality or service we strive for. Your feedback regarding the lack of a welcome gesture, especially as an Accor Gold member, is also noted - we deeply value our loyal guests and regret that this recognition was overlooked. I appreciate your kind words about our Garcon Bleu and Club Millesime ambassadors, however it is clear that overall we missed the mark in delivering a seamless and enjoyable experience from start to finish. Your comments have been shared with our management team for review. I hope we'll have the opportunity to welcome you back in the future and provide the level of service you rightfully expect from Sofitel Adelaide.

Very comfortable stay. Very friendly staff.

Tripadvisor 评级 5.0/5

harrisandfamily 商务住宿 - 经 TripAdvisor 认证的评论

The whole process of checking-in and then checking out was seamless and quick. The staff was super helpful and friendly. Great central location. Beautiful views of the city. Excellent buffet breakfast. We stayed for five nights and had no problems during our stay.

Merci for your wonderful feedback! We're delighted to hear your check-in and check-out experiences were smooth and efficient. Our team takes pride in providing friendly and helpful service so it's lovely to know this stood out to you. It's fantastic to know that you enjoyed our location, city views and breakfast offering. We're so glad your stay was seamless and without issue. We hope to welcome you back to Sofitel Adelaide for another great visit in the future!

服务没有之前好

客户意见评级 2.0/5

Yan Z. 商务住宿 - 所有已确认评论

这次入住是三年来入住该酒店服务最差的一次

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其他网络用户评价我们的酒店

  • 783 评论 8.8/10 位置
  • 1,844 评论 8.4/10 房间
  • 2,246 评论 8.6/10 服务
  • 14 评论 5.4/10 上网
  • 693 评论 7.1/10 食物
  • 642 评论 9.2/10 氛围
  • 604 评论 8.5/10 设施
  • 468 评论 7.7/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。