Hotel Mercure Racławice Dosłońce Conference & Spa 4 gwiazdki

Pobyt w pakiecie rahibiltacyjnym 1 osona dorosła + 2 dzieci 11 i 13 lat, obsługa bardzo miła i na najwyżsyzm poziomie, pokoje nieco staromodne , na poziomie 3 *, lokalizacja wspaniała.

Bardzo przyjemna atmosfera,miła obsługa, czyste pokoje,smaczna kuchnia,

Pobyt udany. Przyjęte rozwiązania epidemiczne sensowne i przestrzegane. Pokój dużo mniejszy niż oczekiwane i bardzo nieporęcznie umeblowany, (za) dużo skosów. Łazienka OK, serwis do kawy i herbaty, lodówka OK. Korytarze, niestety brudne i częściowo niedoświetlone, mimo prośby o włączenie oświetlenia (dół klatki schodowej). W korytarzu nie sprzątane przez wiele godzin brudne naczynia pozostawione przez gości. Personel na bardzo różnym poziomie profesjonalizmu. Ogólnie miły, ale część młodszej obsługi w restauracji nie ogarniała. Oby było lepiej, jest na to miejsce. Mimo statusu w Accor All odmowa naliczenia punktów.

Znaleźliśmy tam wszystko co była nam potrzebne do totalnej regeneracji fizycznej i psychicznej. Dziękujemy :)

Wszystko zorganizowane na wysokim poziomie .dogodne rezerwacje zabiegów ,b,dobre wyżywienie,eleganckie pokoje.Spokojna okolica

Komfortowy pokój, bardzo miła obsługa, jest winda, wszystko tak jak powinno być. Smaczne jedzonko i na śniadaniu i na obiedzie. Polecam.

Obsługa bardzo miła,czyste pokoje,fajny basen,pyszne jedzenie,nie mam nic do zarzucenia

Dirty room and poor service. Restaurant chief prepares the same meals different each day. Instead offer Polish traditional meals they try to do French or Italian with horrible results. If you can, stay in other place.

I'm a regular at Accor Hotels (have Accor gold) and this was by far the worst experience to date. It started lovely with seeing a new Mercure hotel on the country side. From the friendly staff I expected nothing but a good rest in a lovely regional atmosphere. We had some nice welcome drinks at the bar, went for a walk to see the surrounding area and returned to the room to relax. First, I opened the white wine from the mini bar in a plastic bottle. It smelled like airplane fuel so I didn't drink it. I kid you not, I know the smell well. I opened the red wine and it was the same. I went down to the reception desk and they saw nothing wrong with it. I asked that wine to be taken off my bill and provide some good room service wine as a sign of good will. The receptionist said that she can't do it without manager so I asked to talk to the manager. I also asked for the music to be turned down. I was not allowed to talk to the manager. After waiting I was told that since I opened the wine they will allow to take it off my bill (well thank you, I didn't even have a sip). And that they can't do anything about the music, since it is on the schedule. When I returned to my roomy partner just said: well, what Kind of response do you expect from a hotel manager who allows 3 parties in a hotel? It is nearly 11 pm right now and I would love to have some sleep. But not in this Mercure. Edit: after a sleepless night (woken up by drunk people 2 times) I hoped for a good breakfast. But it was far below the standards I'd expect from 4* Accor hotel. I was hosted happily so many times in many countries (city and countryside, mostly business trips) and I've never really been disappointed by Accor, so to me this is a great surprise. Especially given 150 EUR/night I left. Great shame...

We stayed one night again in this excellent hotel, which is it the "middle of no-where" We initially stayed six years ago. It is well worth the Detour from the main roads.. At least Tom Tom navigator can find it! The menu is very good and the excellent which was on the menu six years ago it still there and equally good. the rooms for a Mercure hotel are good but average, but showing there age somewhat. However, the outstanding point regarding this hotel is the excellence of the reception staff - nothing is too much trouble.

We stayed at the hotel for a few days to rest and rejuvenate, in the pool and spa. The hotel is 40 kms approx outside Krakow, and is situated very close to an old Polish battle site. There is some information on this at the hotel. However there is nothing to do outside the hotel. But this was fine,, as we just wanted to do nothing .... Rooms fairly large, and clean. Tea and Coffee making facilities and some TV channels - although not in English - but the internet was just up to using it as a streaming service to our laptop. Pool and full spa lovely. We stayed during the week, but at the weekends they seem to have coach trips and the hotel can become very full and busy. Transport to hotel is either by train ( £3 ) and hotel car ( £15 ) or Uber ( £20 ) but Uber will not pick you up as outside area. We stayed in the winter, but would imagine that it is very busy in the summer - with walking and bike trails available.

Best time of year to visit. Trees were changing colours. Very Quiet room. Restaurant decent value. Receptionist very nice and helpful. Rural Poland at it's best ! Will stay here agin when passing through