The Sebel Yarrawonga Silverwoods 4.5 stars

Lovely hotel - but service needs improvement I had a recent 2-night getaway to the Sebel. I love the location of this hotel, the grounds, the tranquility of all the birdlife on the lake, and its pool. This was my third visit. I noticed on my last visit the service had declined, but this visit much more again. I found once you checked-in, that's where the service seemed to end. My room wasn't serviced during my stay, and I had to ask for milk and fresh bottle of water as it looked like the little kitchen hadn't been stocked from the previous guest. There was no service at the pool bar as I was told the bar is not opened Monday to Wednesday. Therefore, I embarrassingly walked all the way around to the inside restaurant/bar, in my bathers. On return I had to juggle my drink whilst trying to open the gate with the key tag and pull lock. I was travelling solo; therefore, I also had to pick up most of my personal items before walking to the bar. The evening service at the bar and outdoor dinner service lackluster from the ladies behind the bar. I indulged in a massage for $180 in the spa. What a waste of money and I expected a lot more for the amount paid. I would have thought I would have got similar service and experience as I would at Endota. I should have driven into town. I was asked when I handed back my room key how was my stay. I mentioned it was disappointing as to a couple of reasons why. A sorry was offered, but that's it - next in line.... This hotel is so unique in Victoria and has so much to offer - it's just the simple things, but it can make a huge difference to someone's experience and recommending the hotel to others. Some suggestions: Your website mentions the hotel offers porterage. Never has this been offer, especially this time travelling solo. Change your reception set up and the secret sliding door. It's really hard to find and then coming in from the bright outdoors to inside takes a while for the eyes to adjust. I understand some days may not be as busy as others in the hotel or you may have staffing issues but at least give guests the option of ordering from a QR code by the pool or outdoors. In the room, have a couple of plates, bowls, knives, spoons & forks.

Had a great time.

Just spent a weekend at The Sebal Yarrawonga. Lack of experienced senior staff resulted in long queues for service. Despite booking out nearly all accomondation for a wedding, and providing 12 months notice of the event, there was still a shortage of staff. many excuses given but all a waste of time as there was no excuse to poor planning.

Staff were wonderful, the food was great and the room was clean, comfortable and had a lovely outlook.

Friendly staff and went above and beyond to make our stay memorable. Beautiful setting, great pool, stunning resort.