The Sebel Yarrawonga Silverwoods 4.5 stars

Clean tidy and friendly staff

Work conference 2 nights

Dear Guest Relations Manager I am writing to provide constructive feedback about my recent stay at Sebel Yarrawonga from 23.1.2026 to 26.1.2026. While I had high expectations based on the hotel’s reputation, unfortunately several aspects of the experience fell short, leading to unnecessary stress and diminished enjoyment during what should have been a relaxing visit. Firstly, we had pre-arranged a 3br apartment booked following the 2 night stay prior , which was confirmed in advance of how we could seamlessly shift rooms for less disruption to all. However, on the morning of the 2br checkout, the staff were unable to coordinate this effectively, leaving mixed messages to how to proceed. We were firstly told to go to town and wait until the 3br (new booking) was cleaned. This was followed by repeated and persistent phone calls from staff requesting that we remove our luggage from the 2br room after check-out time, even though we were still within a reasonable period and had not yet fully departed due to the coordination error. These interactions created a sense of unnecessary pressure and hassle, which made the last day of our stay feel rushed and unpleasant, adding to our anxiety rather than allowing us to relax comfortably. Additionally, there was an unforeseen power outage lasting approximately six hours during our stay. While I understand that such issues can occasionally occur, no form of compensation—such as complimentary drinks, vouchers, or a discount—was offered or communicated to affected guests, which would have gone some way toward acknowledging the inconvenience. Finally, after spending several enjoyable hours watching the Blitz Golf event, we arrived at the pool area shortly before 6:00 PM (around five minutes prior). The bar staff member on duty informed us that it was too late to order an ice-cold slushy, despite the 40+ degrees and the machine still being operational. This felt like an overly rigid application of rules or closing times that detracted from what had otherwise been a positive activity. These cumulative issues significantly impacted our overall experience with the resort and left us feeling that the level of service and guest care did not meet the standards we anticipated. I hope sharing this detailed feedback will help the team identify areas for improvement in coordination, communication, flexibility, and guest recovery efforts. Thank you for taking the time to read this and for your attention to these matters. I value honest feedback as an opportunity for growth and hope future guests will have a smoother experience. Best regards, Tracey h. tr… 04…

Great relaxing break

The following is a copy of the email I sent the team whilst staying at the Sebel in Yarrawonga. “ Dear Team, I am currently staying at The Sebel with my mother for her birthday and wanted to share some feedback. I was initially apprehensive to raise this at the time due to my own anxiety and how busy the staff were, but felt it was important to follow up. Prior to arrival, we were asked to move a spa appointment at Sol Wellness due to a double booking, which was disappointing, however it was resolved thankfully due to us travelling to get here. We had dinner at Stock & Barrel tonight, most meals were excellent; however, my steak was served much rarer than requested, cold, and largely inedible. While staff were apologetic, I still paid full price for the meal and left hungry. We ended up going to the Main Street in Yarrawonga after this meal. Additionally, while the room itself is lovely, we found dishes, trays (oven) & cutlery to be dirty. Stained couches and shower gel bottles empty on arrival. Given this is a special occasion stay, I wanted to bring this to your attention and ask whether a refund for the meal could be considered, as well as anything that can be done to improve our experience going forward. Kind Regards, Chelsea”