The Sebel Yarrawonga Silverwoods 4.5 stars

Customer review rating (ALL Rating) 4.4/5 303 reviews

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The Sebel Yarrawonga Silverwoods - Image 1
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40 Silverwoods Boulevard, 3730 YARRAWONGA, Australia

Description

Hotel extras

  • Exquisitely designed Studio rooms and Apartments with stunning views of Lake Mulwala.

  • Foodie destination offering formal and casual cuisine. Menus feature local, seasonal produce.

  • Infinity pool and Sunset Bar overlooking Lake Mulwala.

  • Sol Wellness Centre

  • Waterfront event destination catering to weddings, private events and conferences.

Our accommodation(s)

Penthouse

3 BR Apartment Penthouse Lake Front

  • 6 pers. max
  • 155 m² / 1668 sq ft
  • Bedding 3 x King size bed(s)
  • Views: Lake View

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Hotel location

The Sebel Yarrawonga Silverwoods

40 Silverwoods Boulevard
3730 YARRAWONGA
Australia

GPS:-36.002261, 146.035605

Telephone
Fax +61 3 5745 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  303 reviews

TripAdvisor Rating  3.7/5  133 reviews

Customer review rating 3.0/5

Rex M. Couples - Confirmed reviews ALL

Convenient location for golf. Small but well maintained rooms. Dirty balcony. Poor bar service with junior staff needing a lot more training.

Thank you for sharing your feedback and for highlighting the convenience of our location for golf as well as our heated pool and well maintained rooms. We’re glad those aspects of your stay stood out positively. We’re sorry to hear about the issues you encountered with the balcony cleanliness and the bar service. This is not the standard we aim to deliver. Your comments about the bar team and training needs are especially helpful and we’ll be reviewing this to ensure our staff receive the support and guidance they need to provide a smoother, more confident level of service. We appreciate your honesty and hope you’ll consider staying with us again so we can offer a more polished and enjoyable experience.

Customer review rating 3.0/5

Angela H. Business - Confirmed reviews ALL

My room was excellent - clean, tidy and comfortable, with a superb view of Lake Mulwala. The service in the restaurant and bar was substandard for a venue which is advertised as a high quality destination. I don't know if the staff are familiar with running business events, or are more accustomed to serving the local golf club members. I expected a better quality experience in light of the positive reviews I had heard beforehand.

Customer review rating 5.0/5

Kate E. Business - Confirmed reviews ALL

Comfortable and peaceful

Thank you so much for your wonderful rating! We’re delighted to hear that you enjoyed our beautiful setting and found your stay comfortable and peaceful. It means a lot to us. We look forward to welcoming you back for another relaxing visit!

Customer review rating 3.0/5

Stephen A. Couples - Confirmed reviews ALL

So my wife had a voucher giver to her by her work colleagues for 30 years retirement as a nurse. Initial contact for a $450.00 voucher I was told we could only use $300.00 and have to forfeit $150.00. First night caught up with friends and card wouldn’t work on return ( had to be let in by staff who was excellent. Booked for tea on second night and were seated at 7.00 pm given a bottle of water each and our next interaction was with staff at 8.00pm. Staff were extremely apologetic and you could see they were trying their best. Upon departure we encounter another glitch with the voucher and were told it would be okay. Must say all staff were very good and pleasant to deal with. On another note if your driving and it’s a long way , day to get there how a about a biscuit to go with a coffee in the room your at up there prices and I just want to unpack and sit with a drink and biscuit. Cheers.

Thank you for taking the time to share such detailed feedback about your stay. We truly appreciate it and we’re glad to hear that you found our team pleasant and helpful throughout and even during the moments when things didn’t go as they should have. First and foremost, we’re very sorry for the issues you experienced with the voucher, especially considering it was a meaningful gift celebrating your wife’s 30 years of service as a nurse. The confusion around the voucher amount and the complications during both check-in and departure should not have happened and we’ll be reviewing this with our team to ensure clearer communication and smoother handling in the future. We also apologise for the inconvenience with your room key and for the long delay in service during your dinner reservation. While we’re pleased to hear that the staff were apologetic and doing their best, the length of time you waited is not acceptable, and we’ll be addressing this to improve the guest experience. Your suggestion about including a small treat to accompany the in-room tea and coffee is greatly appreciated. After a long drive, those little comforts make a difference, and feedback like yours helps us enhance those small but important touches. Thank you again for your honesty and kindness in acknowledging the efforts of our staff despite the frustrations. We hope you’ll consider giving us another chance so we can provide a smoother, more enjoyable visit worthy of such a special occasion.

Customer review rating 3.0/5

Murray D. Business - Confirmed reviews ALL

Nice location,

Thank you for your feedback and for highlighting our nice location. We’re glad to hear that this aspect of your stay stood out positively. However, we’re sorry to learn that your check-in experience did not meet expectations. This is an important part of a guest’s stay and we’ll be reviewing our processes to ensure a smoother and more welcoming arrival in the future. We hope to have the opportunity to provide you with a much improved experience next time.

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Other web-users rate our hotel

  • 145 reviews 8.1/10 Location
  • 249 reviews 7.6/10 Room
  • 284 reviews 7.1/10 Service
  • 205 reviews 6.1/10 Food
  • 79 reviews 8.3/10 Vibe
  • 79 reviews 5.2/10 Cleanliness
  • 48 reviews 5.7/10 Bar
  • 41 reviews 2.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.