The Sebel Yarrawonga Silverwoods 4.5 stars

Customer review rating (ALL Rating) 4.4/5 310 reviews

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The Sebel Yarrawonga Silverwoods - Image 1
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40 Silverwoods Boulevard, 3730 YARRAWONGA, Australia

Description

Hotel extras

  • Exquisitely designed Studio rooms and Apartments with stunning views of Lake Mulwala.

  • Foodie destination offering formal and casual cuisine. Menus feature local, seasonal produce.

  • Infinity pool and Sunset Bar overlooking Lake Mulwala.

  • Sol Wellness Centre

  • Waterfront event destination catering to weddings, private events and conferences.

Our accommodation(s)

Penthouse

3 BR Apartment Penthouse Lake Front

  • 6 pers. max
  • 155 m² / 1668 sq ft
  • Bedding 3 x King size bed(s)
  • Views: Lake View

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Hotel location

The Sebel Yarrawonga Silverwoods

40 Silverwoods Boulevard
3730 YARRAWONGA
Australia

GPS:-36.002261, 146.035605

Telephone
Fax +61 3 5745 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  310 reviews

TripAdvisor Rating  3.7/5  133 reviews

Customer review rating 4.5/5

Margot M. Couples - Confirmed reviews ALL

Dinner & relaxing time to ourselves

Customer review rating 3.5/5

Carolyn M. Couples - Confirmed reviews ALL

Facilities were excellent. However, it felt like the staff didn’t really understand that it could be a holiday destination of choice and that they should try to encourage visitors to be repeat customers by looking after them and making sure they had a nice time. We were stuck in the lift when it failed, but once let out, nobody checked if we were okay. We asked to extend our stay by one night and nobody seemed to be able to answer the question, but finally after asking over two hours, we were told it was booked out. We asked for a late check out, but never received an answer. It was lovely, but felt disorganized and slightly disinteresting in ‘holiday makers’.

Customer review rating 3.5/5

Mary S. Couples - Confirmed reviews ALL

Two night stay to attend an event in Mulwala.

Customer review rating 2.0/5

Joe S. Friends - Confirmed reviews ALL

On both evenings of our stay, the bar area was clearly short staffed and the wait times were unacceptable. To make matters worse, the only staff member there on the Saturday night was new and was left alone to deal with the long line. Poor guy was set up for failure. We ended up leaving the resort and dined elsewhere on both nights.

Thank you for sharing your experience with us, and for giving us the opportunity to improve. We sincerely apologizse for the long wait times you encountered at the bar during your stay. This is not the level of service we aim to provide. We understand how frustrating it must have been to find the bar short staffed and we’re especially sorry that a new team member was left to manage the crowd without additional support. We are currently reviewing our scheduling and onboarding procedures to ensure our team is properly supported and our guests receive timely, attentive service. We regret that this impacted your stay to the point that you chose to dine elsewhere, and we hope you’ll consider giving us another chance in the future. We would truly appreciate the opportunity to provide you with the seamless and enjoyable experience you expected and deserve.

Customer review rating 3.0/5

Rex M. Couples - Confirmed reviews ALL

Convenient location for golf. Small but well maintained rooms. Dirty balcony. Poor bar service with junior staff needing a lot more training.

Thank you for sharing your feedback and for highlighting the convenience of our location for golf as well as our heated pool and well maintained rooms. We’re glad those aspects of your stay stood out positively. We’re sorry to hear about the issues you encountered with the balcony cleanliness and the bar service. This is not the standard we aim to deliver. Your comments about the bar team and training needs are especially helpful and we’ll be reviewing this to ensure our staff receive the support and guidance they need to provide a smoother, more confident level of service. We appreciate your honesty and hope you’ll consider staying with us again so we can offer a more polished and enjoyable experience.

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Other web-users rate our hotel

  • 145 reviews 8/10 Location
  • 244 reviews 7.5/10 Room
  • 281 reviews 7/10 Service
  • 199 reviews 6.1/10 Food
  • 77 reviews 5.1/10 Cleanliness
  • 76 reviews 8.3/10 Vibe
  • 49 reviews 5.4/10 Bar
  • 42 reviews 2.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.