The Sebel Yarrawonga Silverwoods 4.5 stars

The location and staff are amazing, I just found the main menu very limited! Otherwise the staff were amazing, accommodation very comfortable, nature and environment was amazing!

Booking Conf 39… External Ref 26… Room 314. Booking Name Michael L. Check in 08/06/2026 Departure 11/06/2026 An email response or even acknowledegment of our feedback will be appreciated. L.… As feedback we were very disappointed and annoyed, as when we checked in on June 8, 2026 we confirmed that we could use our ACCOR card in the restaurant. It was again confirmed with reception that 30% off meals and 15% off drinks. The receptionist even asked to ensure when leaving the restaurant to advise the staff, to scan our app at the restaurant desk, as they apparently always forget and even though (as advised by reception desk) they can make the account adjustment at check out it is better to do immediately when leaving after dining. Following this, when we arrived for our dinner at approx. 6.30pm on 8 June 20266, we again wanted to ensure we could use the AACOR card in the restaurant which was confirmed again, by the restaurant supervisor. After ordering our meal in the restaurant and just before the meal arrived, we were told we could not use the card as it was a public holiday. We explained that both the restaurant supervisor and the reception desk confirmed, we could use the card with no restrictions. Regardless, there was a flat refusal which was straight to the point and abrupt. On leaving the restaurant we, most respectfully advised that, we were disappointed in being given the incorrect information and especially so close to the meal arriving and we were again once again dismissed and advised to take it up with the reception desk. We did have aa relaxing time and drink in your bar, however a beer which was $17.00 on the bar drinks menu was charged to our credit card at $19.55. When questioned I was told by the bar staff that this was the surcharge which equates to 17.35%. Then on the following day, the same beer was purchased and the charge was $17.00. Again, when questioned, a “no care” and “no responsibility” response was clearly evident. In addition to this when we booked and paid fully, in advance there was apparently an upgrade charge of $70.00 (which should have been covered by the upgrade associated with having the ACCOR card). Regardless we were then charged again on check out. Henceforth now being charged twice and sadly once again with no satisfactory or respectful response / outcome to our bringing this to their attention. Our feedback is honest, genuine and “without prejudice”. So, in summary, we are disappointed that we were made to feel that we were personally responsible for the issues and as if it was our fault, on both our first and last day staying with you.

Room was great. Good facilities. TV was a bit difficult to navigate. We had a nice dinner after drinks

We arrived as we were being told via phone call our house was burning down, our cats were missing and the local news were filming our house. I was totally frazzled as I went to check in. I was greeted with a “How are you?”my answer was not great etc and the response was oh dear. Nothing else. I didn’t want attention but hey at least a bit more empathy or something else along those lines. Later that night we came to try to unwind at the restaurant before we flew out the following day. I was after a simple martini but the same person that checked me in told me they were still learning and they didn’t know how. Then later we asked someone who was cooking in the open pizza kitchen for a serviette and the response was “What is a serviette?” I laughed but unfortunately they were serious, saying they had never heard of one. This is supposed to be a 5 star hotel. It looked like it but didn’t function that way. Very disappointed.

Although the location and the rooms are beautiful and well appointed, we were very disappointed in the service within the restaurant/breakfast area. We were seated and then left for over 20 minutes without anyone approaching us with menu's or asking if we wanted a drink. Wait staff were talking amongst themselves and we physically had to walk over to them and ask if someone could serve us. Not good enough at all for an establishment such as the Sebel. Breakfast was limiting especially if you have intolerance's. I asked for a bacon and egg muffin on a gluten free muffin and the muffin was frozen. Very disappointing! and then to have reception staff comment, "well you could have had fruit". We have stayed at the Sebel Yarrawonga for the past two years, however we will not be back.