The Sebel Yarrawonga Silverwoods 4.5 stars

Great relaxing break

The following is a copy of the email I sent the team whilst staying at the Sebel in Yarrawonga. “ Dear Team, I am currently staying at The Sebel with my mother for her birthday and wanted to share some feedback. I was initially apprehensive to raise this at the time due to my own anxiety and how busy the staff were, but felt it was important to follow up. Prior to arrival, we were asked to move a spa appointment at Sol Wellness due to a double booking, which was disappointing, however it was resolved thankfully due to us travelling to get here. We had dinner at Stock & Barrel tonight, most meals were excellent; however, my steak was served much rarer than requested, cold, and largely inedible. While staff were apologetic, I still paid full price for the meal and left hungry. We ended up going to the Main Street in Yarrawonga after this meal. Additionally, while the room itself is lovely, we found dishes, trays (oven) & cutlery to be dirty. Stained couches and shower gel bottles empty on arrival. Given this is a special occasion stay, I wanted to bring this to your attention and ask whether a refund for the meal could be considered, as well as anything that can be done to improve our experience going forward. Kind Regards, Chelsea”

Beautifully appointed resort with awesome lake views. Infinity pool was well used and the restaurant served great food. Staff were friendly and efficient. Black Bull golf course well manicured and very enjoyable.

We enjoyed our stay at the Sebel, however there were a few things that were a little disappointed in considering the high level of regard the brand has. Staff were all friendly, we did feel that the level of staff in the restuarant/bars etc to be quite low which lead to lengthy delays for drinks, food table service etc. The hours for the pool bar were very ordinary, we are not big drinkers at all but in summer time with nice hot weather and from 5pm you need to walk all the way around the main bar to get a drink if you are in the pool? Seriously, not even a way to use a QR code and have them delivered. Communication around power outages could have been done via SMS, with all information on hand this would be an easy thing to do. Lastly, we purchased the golf/concert package (VIP golf). We arrived early and were sent too and from to get wristbands. Upon being told to go to the VIP tent for golf, a resort staff member then said no if you are on a sebel package then you are in the VIP for the concert. Despite pointing out that we had VIP on our emails etc she insisted no, no come back later and you will be in the concert VIP. So off we went to watch the golf, after 6 holes we gave up due to the heat (not your fault) Upon returning we thought we would get our wristbands for the night. Then to be told we should have been in the golf VIP section and we had food and drink vouchers..... By this time we were exhausted from walking the golf holes and not up to the VIP area. Total waste of money on this part. Whoever organised the golf also had a responsibility to either advise people to bring water or give it out. Many people were looking for a drink cart or similar.

Had a great stay, just a little bemused as to why the room fridge didn't have a freezer. Instead we had to go to the bar to get ice drink bottles and in room drinks given how hot it was outside.