Pullman Maldives Maamutaa, All-Inclusive Resort 5 نجوم

Dear 143bethang, Greetings! Thank you very much for taking the time to share such a detailed and balanced review of your recent stay with us. We truly value your feedback, as it helps us identify both our strengths and the areas where we must improve. Please allow us to sincerely apologize for the frustration you experienced with the domestic flight arrangements and departure communication. We understand how stressful travel logistics can be, especially after a long international journey, and we regret that clearer communication and preference discussions were not provided in advance. Your comments regarding tight connections and lack of proactive updates have been noted and will be reviewed closely with our airport and front office teams to ensure better coordination and guest communication going forward. We are also genuinely sorry to learn that your interactions with our reception team did not meet the level of service we strive to deliver. This is certainly not the impression we wish to leave, and your feedback has been shared with our management team for immediate follow-up, coaching, and service enhancement. That said, we are delighted to know that despite these challenges, you were able to enjoy the natural beauty of the island, the marine life sightings, and the ever-changing ocean colors that make our destination so special. We are pleased that you found your Sunrise Water Pool Villa beautiful, clean, and well equipped, and we appreciate your constructive comments regarding sea access, wind conditions, and afternoon sun exposure, which can vary seasonally. Your suggestion regarding bike locks is also well noted and will be reviewed for future improvements. It is especially rewarding to read your kind words about our culinary offerings at Mélange and the exceptional service provided by our chefs and team members. Your special mentions of Subrata, Kori, and the dessert counter team, as well as the dedicated Hub Pool Bar team, particularly Kasan and Rachitha, have been shared with them and their managers. They will be thrilled to know their efforts made a positive difference to your stay. While we regret that certain aspects prevented a higher rating, we are grateful that you still had a thoroughly lovely stay and were able to appreciate the beauty and hospitality of our island. We sincerely hope that should you choose to return in the future, we will have the opportunity to restore your confidence and deliver the seamless and exceptional experience you deserve. Regards Guest Experience Team

Dear 407anastasiah, Greetings! Thank you very much for sharing your fantastic feedback with us. We are truly delighted to know that you had such an enjoyable stay and that you appreciated the quality of our food, the wide selection of beverages, and the cleanliness of our rooms and outlets. Your kind words about our team being helpful and friendly mean a great deal to us, as delivering genuine and attentive service is always our top priority. It is also wonderful to hear that you would highly recommend our resort. We sincerely appreciate your support and look forward to welcoming you back for another memorable and relaxing experience in the near future Regards Guest Experience Team

Dear lisalugh, Greetings! Thank you very much for sharing your wonderful feedback. We are delighted to know that you found the experience relaxing, professional, and truly worthwhile, and that it helped you feel more movement afterwards. Your description of “tranquility at its best” perfectly reflects the experience we aim to offer, and we are grateful for your strong recommendation. Your kind words have been shared with the team, who will be encouraged by your appreciation. We look forward to welcoming you back for another rejuvenating and memorable experience. Regards Guest Experience Team

Dear _L2089HQ, Greetings! Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed the food, the resort, and had a lovely vacation with us. It is especially pleasing to hear that you and your wife had such an excellent massage experience with Rahul. Your kind words have been shared with him, and he will be truly happy to know his service made your stay even more memorable. Thank you once again for choosing to stay with us. We look forward to welcoming you back again very soon. Regards Guest Experience Team