Mama Shelter Bordeaux

I would like to give rating 4 but the bathroom really lets this hotel down. The shower tray was full of black mould and it smelled really bad. I don’t expect this for a hotel that charges the rate they do. Other than that, I liked the hotel, nice firm beds and a lot of fun details in the decor. The staff were friendly and efficient. I did miss power outlets on both sides of the bed. In this modern time, both people in a room ought to be able to charge their devices bedside over night. Breakfast was superb. Lots of choices and well looked after. Hotel is located in the centre of Bordeaux and we could easily walk around.

We were a group of seven ladies celebrating a special occasion, and this hotel was perfectly located.The rooms were very clean and comfortable with great bed linen. The buffet breakfast exceeded all our expectations and nothing was too much for the staff, who remained friendly and accommodating. I would highly recommend this hotel and look forward to returning soon! Thanks Mama!

Thank you Mama Shelter Bordeaux for a great 3 nights stay in Bordeaux. We loved your hotel. The location is ideal and very central to almost all tourists spots. The hotel has a nice room, very eco friendly with great mood lighting. The room was spacious and had more than enough space for 2 people. We stayed on level 1 so didnt have much of a view but there was the rooftop bar and restaurant which had amazing views and food. The staff were all friendly and everyone we interacted have a big smile on their face. We had breakfast once and enjoyed it, the restaurant downstairs feels underrated and could be utilised more. We also enjoyed the nice touches of ping pong games area although i probably would prefer it to be a gym instead We only encountered 1 hiccup during our stay which was the time we checked out. As our flight was at 7am we booked a taxi the day before for 5am through the front desk. Exactly at 459am when we came down to the lobby, it seems the front desk in the morning wasnt aware we had booked a taxi so instead of waiting for us, they let the taxi go. When the guy realised it was for us he tried to run for the taxi but it had already left. We ended up waiting for another 20 minutes before anoter taxi arrived which left us a bit stressed and unsure if the delay would be compounded at the airport (it didnt so we were lucky that we booked the taxi early enough to buffer potential delays) So this was unfortunate but i was confused why the front desk would just let go of a taxi without at least waiting for a bit longer OR why there was no communication noted that we booked a taxi. Hopefully this wont happen again to other guests on a side note: the hotel room comes with free porn! so just be aware to avoid potential awkwardness if you are not travelling alone :-)

Nice hotel, a bit edgy, in a good location in Bordeaux. Probably more of a young person’s hotel than a family stay. Staff were helpful and gave us excellent sightseeing suggestions. Ate dinner in the rooftop but they didn’t have a record of our reservation so we ended up sharing a table away from the view. Probs would recommend but wouldn’t chose Mama again.

A modern hotel in the heart of Bordeaux's old town, very well located for a leisure stay in town. A big thanks to Mme Ernondesse at the reception, she has been such a lovely and warmhearted person, a great brand ambassador - thanks so much for your kind assistance! The room was very bright and the bed has been super confortable. Toilettries are poor though, no shampoo at all and a very little douche soap.