Mama Shelter Bordeaux 2 ดาว

This hotel is very well located within the Bordeaux pedestrian area just up from the cathedral. They do have limited parking and the staff were very helpful in navigating us through the traffic controls. The rooms were comfortable although a little small, and there was a fridge and microwave. Breakfasts were good and there was a pleasant roof top bar and restaurant. Hotel is very close to restaurants and shops and it is not too far to walk down to the main part of the old town.

Mama Shelter Bordeaux is perfect for exploring Bordeaux, with an extremely cute rooftop bar. The room was cozy and perfect for my wife and I during our trip. By far, the service was unparalleled. When my airline Air Canada lost my luggage, they were able to store it for more than a month while I waited for the airline to arrange pickup. They were extremely accommodating and I will not hesitate to stay here or any other Mama Shelter locations again.

This place feels like a bar/ restaurant first, and then a hotel second. It feels like they are trying to be a younger brother of a W hotel, but don’t provide the same level of comfort and service. It is fine for them to have a bar experience in the lobby, but the hotel room should be isolated from this. While staying on the first floor, you can hear the music from the bar late into the night. It made it difficult to sleep. The front desk staff were able to help address this issue, which is why I’m not giving 1-star. They first asked the bar to lower the volume about a quarter after midnight, and then again around a quarter before one. They were unable to move my room that night as they were sold out, but did so the next afternoon. In rooms facing the back, the window do not open and directly face the hotel stairwell. It was uncomfortably warm in the room, so I tried the AC to cool the room off. Despite being on its coldest setting, only heat came from the vent and made it worse. There isn’t a deadbolt on the door, and housekeeping walked in on me several times before I could reach the door. One of the times that this happened, I just started to take a shower. The main reason that I chose this hotel was for its location, which was central and excellent. It should be noted that homeless people do seem to hang out in the evening across the street. It never felt unsafe to me, but I’m not sure if a solo woman would feel the same. The elevator requires a key card to use, so the hotel levels are secure. The breakfast was OK, though I don’t think it is a good value. It is a buffet that offers (including, but not limited to) scrambled egg, sausage/ bacon, provençale tomato, grilled vegetables, pain perdu, pain chocolate, fresh fruits and cereal. You’d be better off going somewhere else in the morning to eat. I will say that the front desk is good. I don’t normally make complaints while staying in a hotel, but they did manage the noise situation well. Their work was appreciated. My issue is with pretty much everything else. Perhaps I’m not the target demographic for this brand, but I will never stay here or at any of its sister properties again.

Wonderful stay - the place has funky feel - everyone was so friendly and helpful. Location is great and the rooftop bar and restaurant was perfect and so welcome after a long day sightseeing to come back and have a drink before retiring. Would definitely go back.

The vibe is cool but the noise can be loud. The rooms are small. Very small. And the bathroom feels institutional. The breakfast is fantastic. It was one of the best buffets we had in France, and featured hot and cold dishes. The location is excellent.