고객 평점 (ALL 평가) 4.4/5 2,033 리뷰
Mama Shelter Lyon
13 Rue Domer
접근: 5 km / 3.11 mi 30 min walk / 15 min drive
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Our chefs prepare simple, mouth-watering dishes inspired by traditional cuisine from Lyons to make you feel right at home.
100% 인증된 실제 투숙객 리뷰자세히 보기
Great decor, friendly staff with vegan dishes soon.
트립어드바이저 평점 5.0/5
Videojock Friends getaway - TripAdvisor 인증 리뷰
Booked this hotel as a quick stopover on a train journey to Barcelona. It’s a 10 min taxi ride from the station and even on a Sunday night the restaurant had a good vibe to it with live music playing. I am a vegan 🌱 and whilst there was nothing on the menu for me, after negotiation the chef managed to conjure up a delightful three course meal which I could enjoy along with my 3 friends. I spoke to the delightful manager or ‘mama’ as she introduced herself, in the morning. She used to manage the restaurant and said that they would now be putting vegan dishes on the menu as the kitchen already has all the ingredients anyway. It would be great if this was repeated across the Mama Shelter chain. The rooms were small but functional. Beds are comfortable and good to see them taking the lead with a shampoo, body wash, soap bar in cardboard packaging. I’ve heard the chain will hopefully go plastic free soon. To be sustainable they need to raise the profile of plant based food also. The TV system was great with loads of free movies 🎥 🍿 available to watch in different languages.
Dear Videojock, thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. Regarding the restaurant I will share your feedback with our kitchen team ! We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You!
Good hotel with cool restaurant and bar
트립어드바이저 평점 4.0/5
JerseyToad Couples - TripAdvisor 인증 리뷰
Very much enjoyed our stay here - nice hotel, bar, restaurant and breakfast was good. The location is not central but it is in an area that has good bars, restaurants and is a very quick journey to the hotel dieu.
Dear JerseyToad, Thank you very much for this rating and the nice feedback. I'm happy that you enjoyed Mama’s ambiance. We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You !
Not suited for international business travelers
트립어드바이저 평점 1.0/5
Charlotte T 비즈니스 - TripAdvisor 인증 리뷰
Hello, I need to share that sadly MamaShelter in not suited for internal business travelers. The hotel has no travel plug-adaptors to lend, the staff sends you off for a 30 minute walk ride to go buy one, and when I returned, i actually saw in one of the hotel "items to sell list" that they actually sell these right at the reception desk... Which means the staff is not even trained to support such requests. When I gave them feedback, they barely apologize too. I will not chose this hotel next time I come for work in Lyon.
Hello Charlotte, Avant toute chose, je souhaite vous remercier d’avoir pris le temps de nous faire part de vos retours qui sont aujourd’hui particulièrement importants afin d’améliorer la qualité de service que nous souhaitons offrir à nos clients . Je suis navrée de voir que nous n’avons pas su répondre de la manière la plus appropriée à votre demande , il y a eu en effet une incompréhension menant à un quiproquo quant à votre demande de chargeur . Nous ne souhaitons naturellement pas que vous restiez sur une note négative , c’est la raison pour laquelle je me permets de vous faire parvenir mes coordonnées , je vous invite à me contacter directement pour votre prochain séjour , je serais heureuse de vous recevoir personnellement . Je vous souhaite un bel été , A tout bientôt , Sandrine email@example.com
One night in Lyon
트립어드바이저 평점 5.0/5
XavierK807 Couples - TripAdvisor 인증 리뷰
Due to bad weather conditions and amazing traffic jams we decided to make a stop o in Lyon. Without reservation we popped up at the reception of the mama shelter in Lyon and we were lucky as there were some free rooms. The check in was performed by a very friendly and polite guy and we feel more than welcome….. the room was directly available and was great. Once installed we went down to the restaurant which was more than full and overbooked. Luckily we get 2 places on the bar and we had a great dining experience in a more than trendy and lounge atmosphere…..great dinner and cocktails, all was more than perfect! The same for the day after for the breakfast….. All in one we did not regret our choice and we can more than warmly recommend this hotel as well the restaurant of the hotel! Excellent value for money!
Dear Xavier, thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You !
트립어드바이저 평점 3.0/5
DmitryC291 가족 - TripAdvisor 인증 리뷰
Stayed with the family, Check in , not very pleasant. , Cleanliness of the room is very very questionable. Parking, have to pay extra and very uncomfortable, small. Bar trendy, cool, live music. Breakfast was good, all you need., probably the best part of the stay. Would, i go back? probably no.
Dear Dmitry, Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mama Loves You !
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price