Dear Guest, Thank you very much for your excellent review and for sharing your positive experience with us. We are delighted to hear that you enjoyed our spacious rooms, our convenient location close to Sloterdijk Station, and, most importantly, the friendliness and availability of our team. It is wonderful to know that everything met your expectations and that you had such an enjoyable stay. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Mercure Amsterdam Sloterdijk Station on your next visit to Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Liping C., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast and found our staff to be pleasant. Your comments about the lighting in the bathroom are appreciated, and we will take them into consideration as we continually strive to enhance our guests' experiences. We hope to welcome you back in the future. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Elke S., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our friendly service, the quality of breakfast, and the cleanliness of our modern rooms. However, we regret that the construction near the station affected your experience. We understand that our proximity to public transport is important and are sorry for any inconvenience caused. Your comments regarding the lighting in the corridors and the ventilation in the bathroom have been noted for further consideration. We also apologize for the misunderstanding involving the bottles; our staff follows recycling protocols which may have affected your experience. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated our quiet atmosphere, excellent location, and convenient access to public transport, making it easy to explore Amsterdam. We are also pleased that you were satisfied with the cleanliness of the hotel, our bathrooms, and especially the breakfast service. We appreciate your comments regarding the rooms, including the wallpaper and the overall condition of one of the rooms. We will share this feedback with our relevant team so that these points can be reviewed and addressed. We also understand your comment regarding the possibility of requesting connecting rooms or rooms on the same floor during the booking process. While such requests are subject to availability, we appreciate your feedback and understand that having the option to indicate this preference when booking would be more convenient. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our spacious rooms, modern bathrooms, excellent breakfast, and convenient public transport connections. We are also especially happy to know that Iwona from our restaurant team contributed positively to your stay. We will be sure to share your kind recognition with her. At the same time, we sincerely apologize for the service experience you encountered at reception. We understand how disappointing it must have been, particularly while you were waiting and during your mother's birthday. We are sorry that you did not receive the assistance you expected regarding the temporary construction works, directions to public transport, and your request for a vase. Providing warm, helpful, and attentive service is very important to us, and your feedback will be shared with the relevant team so we can learn from your experience and improve our communication with guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the consistently positive experience you deserve. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location and your room. Regarding the water, we understand your disappointment. As a Green Key certified hotel, we are committed to reducing unnecessary waste and encouraging more sustainable practices, including limiting the use of single-use plastic bottles. We appreciate, however, that this may not have been clear during your stay, and we regret any inconvenience caused. Your feedback is very valuable to us, and we will continue working to ensure that our sustainability initiatives are communicated clearly while maintaining a comfortable and convenient experience for our guests. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your detailed and positive feedback. We are delighted to hear that you enjoyed the comfortable beds, spacious bathroom, breakfast buffet, and the professional and courteous service provided by our team. We also appreciate your understanding regarding the room category issue. We are pleased that our team was able to respond promptly and find a suitable solution for you. Your satisfaction is very important to us. Thank you once again for your kind recommendation. We look forward to welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Franziska R., Thank you for your positive feedback regarding the convenient location of our hotel near Sloterdijk Station. We are pleased to know that you found it easy to access central Amsterdam. However, we regret to learn that the cleanliness did not meet your expectations. Your comments are invaluable for our ongoing efforts to enhance our services and ensure a comfortable stay for all our guests. Kind regards, Reservations Team Mercure Amsterdam Sloterdijk

Dear Guest, Thank you very much for taking the time to share your lovely feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed your birthday stay with us and that you felt comfortable and safe while travelling alone. Creating a welcoming and secure environment for all our guests is very important to us, and we are pleased that you had such a positive experience. It is wonderful to know that you appreciated the cleanliness of your room, our convenient location, and the small birthday gesture from our team. We will be happy to share your kind words with the colleague who helped make your celebration a little more special. We also appreciate your feedback regarding the Wi-Fi connection and will share your comment with the relevant team as we continue working to improve our services. Thank you again for choosing to celebrate your birthday with us. We would be delighted to welcome you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Andreas Styernol, Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our central location and the convenience of having a Jumbo supermarket nearby. It is always our aim to provide a comfortable and accessible experience for our guests. Kind regards, Reservations Team Mercure Amsterdam Sloterdijk

Dear Christian and C. Z., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our convenient location and the excellent transport links to Amsterdam Centraal. It is our goal to provide guests with easy access to the city while ensuring a comfortable stay. Kind regards, Reservations Team Mercure Amsterdam Sloterdijk

Dear Holger P., Thank you for taking the time to share your feedback following your stay at Mercure Hotel Amsterdam Sloterdijk Station. We are pleased to read that you enjoyed your stay and appreciated our convenient location with easy access to public transport, as well as the friendliness of our team and the facilities provided. It is also great to know that you had an overall enjoyable experience exploring Amsterdam from our hotel. We understand your comment regarding the extra bed in a room for three adults. While we are glad it worked for your stay, we appreciate your honest feedback, as comfort is an important aspect of the guest experience and we continuously review how we can improve room arrangements for families and groups. We also take note of your observation regarding value for money. Feedback like yours is very valuable to us and helps us assess how we can better align our offerings with guest expectations. Thank you once again for your constructive comments and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable visit to Amsterdam. Kind regards, Reservations Team Elisa Mercure Amsterdam Sloterdijk

Thank you very much for your kind feedback. We are pleased to hear that you enjoyed your spacious room, comfortable bed, and that you appreciated the convenience of our digital check-in and check-out options. We also appreciate your constructive comment regarding the bathroom window. We are sorry for any inconvenience caused by the lack of privacy options, and we understand your suggestion for a screen that allows natural light while ensuring privacy. Your feedback is very valuable and will be shared with the team for future improvements. We hope to have the pleasure of welcoming you back again soon. Alejandro Reservation Team Mercure Amsterdam Sloterdijk Station

Thank you very much for your kind words. We are delighted to hear that you had an outstanding experience and appreciated our beautiful location. Your feedback is truly appreciated and motivates our team to continue delivering excellent service to all our guests. We look forward to welcoming you back again soon. Alejandro Reservation Team Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for sharing your feedback following your stay at Mercure Hotel Amsterdam Sloterdijk Station. We are pleased to hear that you appreciated the assistance provided by our night team upon arrival and that you were satisfied with the service, check-in, and check-out experience. We also thank you for your comment regarding slippers and room condition. Slippers are available upon request at the reception, and our team is always happy to assist with any additional comfort items needed during your stay. Your feedback regarding the room condition has also been shared with our housekeeping and maintenance teams for further review. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Ina N., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient, with excellent access to shopping and dining options. It is also wonderful to know that you enjoyed our breakfast offerings. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. Kind regards, Reservations Team Mercure Amsterdam Sloterdijk

Dear Sira, Thank you for sharing your detailed and positive feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed the design of the hotel, our convenient location close to Sloterdijk Station, and the easy access to the city centre. It’s also wonderful to know that you found the beds comfortable, the bathroom pleasant, and our team friendly and welcoming. We’re glad you had a chance to try our breakfast as well. Thank you for your understanding regarding the windows. As you mentioned, this is in place for safety reasons, and we appreciate your feedback on this point. Your kind comments about value for money mean a lot to us, and we’re very pleased to know you had such an enjoyable stay with your friends. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station