Sehr geehrter Herr M., vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie Ihren Aufenthalt genossen haben und unsere Lage sowie das freundliche Personal geschätzt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Reservierungsabteilung Mercure Amsterdam Sloterdijk

Dear Guest, Thank you for your wonderful review and recommendation! We are delighted to hear that you and your family enjoyed your stay, especially our spacious rooms, comfortable beds and breakfast. It is lovely to know that these details helped make your family stay more relaxing and enjoyable. We appreciate your feedback regarding the room dusting, laundry app, and parking arrangements after check-out. We will share your comments with the relevant teams for consideration. We are also sorry for the inconvenience caused by the ongoing roadworks near the hotel. These works are being carried out by the Municipality of Amsterdam and are beyond our control. Thank you again for your valuable suggestions and kind words about our team. We look forward to welcoming you and your family back to Mercure Amsterdam Sloterdijk Station on your next visit to Amsterdam! Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for choosing Mercure Amsterdam Sloterdijk Station and for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay, particularly our breakfast selection and the service provided by our team. Your excellent ratings and recommendation are greatly appreciated. However, we are sorry that the air conditioning noise affected your comfort and that the queues at the coffee machines during breakfast caused inconvenience. We understand that these details can make a difference to the overall guest experience. Please rest assured that we will share your feedback with the relevant departments for review. Your comments are important to us, as we continuously strive to improve our facilities and services while ensuring a comfortable and enjoyable stay for our guests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Ms. M., Thank you for taking the time to share your feedback with us. We are pleased to see that you were satisfied with the cleanliness of your room and that your accommodation and check-out experience were rated positively. We are, however, sorry that the current construction works around the hotel affected your arrival and made the walk from the station more inconvenient. We completely understand that this can be frustrating, especially when one of the advantages of our hotel is its location next to Sloterdijk Station. We do currently inform our guests about the road works in our welcome message before arrival, including guidance on how to reach the hotel on foot and by taxi or car while the works are ongoing. Nevertheless, we understand that the detour can still be inconvenient once you arrive. We also sincerely apologise that the second blanket you requested was not delivered. This is certainly something we should have followed up on, and we are sorry for the inconvenience. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and convenient stay. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Marco, Thank you very much for taking the time to share your detailed feedback and for rating your overall experience with us so positively. We are pleased to hear that you enjoyed your stay, particularly our friendly team, the comfortable accessible room, and our breakfast with its wonderful views. It is also great to know that you had a positive experience with our ALL – Accor Live Limitless loyalty programme. We are, however, sorry to hear about the design of the washbasin in the accessible room. We fully understand how important it is that every element of an accessible room is practical and comfortable for guests using a wheelchair. Your feedback is therefore very valuable, and we will share your comments with the relevant team for further consideration. We also appreciate your feedback regarding our bar and restaurant facilities. Your comments help us understand what our guests would like to see from their stay with us. Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you and your family back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Ligia Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely regret the inconvenience caused by the ongoing roadworks around the hotel. We fully understand your concerns, particularly regarding accessibility for elderly or less mobile guests. The works are being carried out by the Municipality of Amsterdam and are unfortunately outside of the hotel's control. We appreciate how much the temporary situation can affect access to the hotel and the nearby public transport. We are pleased that our team was able to assist when an issue with the television was identified and arrange a move to a larger room. We are also glad to hear that you were satisfied with the cleanliness, breakfast selection, Wi-Fi, and your departure experience. We appreciate your comments regarding our breakfast hours and the availability of dining options. Your feedback is valuable and will be shared with the relevant teams for consideration. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again under more convenient circumstances and provide you with a more enjoyable stay. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our hotel and breakfast. At the same time, we are sorry that your experience with our team did not meet your expectations. Providing friendly and welcoming service is very important to us, and we will share your comments with the relevant team. We also regret that you were disturbed by noise from the neighbouring room. We understand how important a quiet environment is for a good night's rest, and we are sorry for the inconvenience this caused. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and pleasant experience. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Anke K., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our staff friendly. Your satisfaction is important to us, and we strive to provide a welcoming environment for all our guests. We hope to have the opportunity to welcome you back in the future. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Guest, Thank you for taking the time to share your review following your recent stay with us. We are delighted to hear that you enjoyed a functional, comfortable room and that our location served as the perfect base for your trip to the Zandvoort Grand Prix, as well as for convenient connections to the city center and Schiphol Airport. It is wonderful to receive such high marks for our team, cleanliness, and overall experience. Thank you for your recommendation, and we hope to welcome you back for another great stay on your next visit to Amsterdam! Warm regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your excellent review and for sharing your positive experience with us. We are delighted to hear that you enjoyed our spacious rooms, our convenient location close to Sloterdijk Station, and, most importantly, the friendliness and availability of our team. It is wonderful to know that everything met your expectations and that you had such an enjoyable stay. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Mercure Amsterdam Sloterdijk Station on your next visit to Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Liping C., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast and found our staff to be pleasant. Your comments about the lighting in the bathroom are appreciated, and we will take them into consideration as we continually strive to enhance our guests' experiences. We hope to welcome you back in the future. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Elke S., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our friendly service, the quality of breakfast, and the cleanliness of our modern rooms. However, we regret that the construction near the station affected your experience. We understand that our proximity to public transport is important and are sorry for any inconvenience caused. Your comments regarding the lighting in the corridors and the ventilation in the bathroom have been noted for further consideration. We also apologize for the misunderstanding involving the bottles; our staff follows recycling protocols which may have affected your experience. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated our quiet atmosphere, excellent location, and convenient access to public transport, making it easy to explore Amsterdam. We are also pleased that you were satisfied with the cleanliness of the hotel, our bathrooms, and especially the breakfast service. We appreciate your comments regarding the rooms, including the wallpaper and the overall condition of one of the rooms. We will share this feedback with our relevant team so that these points can be reviewed and addressed. We also understand your comment regarding the possibility of requesting connecting rooms or rooms on the same floor during the booking process. While such requests are subject to availability, we appreciate your feedback and understand that having the option to indicate this preference when booking would be more convenient. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our spacious rooms, modern bathrooms, excellent breakfast, and convenient public transport connections. We are also especially happy to know that Iwona from our restaurant team contributed positively to your stay. We will be sure to share your kind recognition with her. At the same time, we sincerely apologize for the service experience you encountered at reception. We understand how disappointing it must have been, particularly while you were waiting and during your mother's birthday. We are sorry that you did not receive the assistance you expected regarding the temporary construction works, directions to public transport, and your request for a vase. Providing warm, helpful, and attentive service is very important to us, and your feedback will be shared with the relevant team so we can learn from your experience and improve our communication with guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the consistently positive experience you deserve. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location and your room. Regarding the water, we understand your disappointment. As a Green Key certified hotel, we are committed to reducing unnecessary waste and encouraging more sustainable practices, including limiting the use of single-use plastic bottles. We appreciate, however, that this may not have been clear during your stay, and we regret any inconvenience caused. Your feedback is very valuable to us, and we will continue working to ensure that our sustainability initiatives are communicated clearly while maintaining a comfortable and convenient experience for our guests. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your detailed and positive feedback. We are delighted to hear that you enjoyed the comfortable beds, spacious bathroom, breakfast buffet, and the professional and courteous service provided by our team. We also appreciate your understanding regarding the room category issue. We are pleased that our team was able to respond promptly and find a suitable solution for you. Your satisfaction is very important to us. Thank you once again for your kind recommendation. We look forward to welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Franziska R., Thank you for your positive feedback regarding the convenient location of our hotel near Sloterdijk Station. We are pleased to know that you found it easy to access central Amsterdam. However, we regret to learn that the cleanliness did not meet your expectations. Your comments are invaluable for our ongoing efforts to enhance our services and ensure a comfortable stay for all our guests. Kind regards, Reservations Team Mercure Amsterdam Sloterdijk