Mercure Hotel Amsterdam Sloterdijk Station 4 Sterne

Dear Elke S., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our friendly service, the quality of breakfast, and the cleanliness of our modern rooms. However, we regret that the construction near the station affected your experience. We understand that our proximity to public transport is important and are sorry for any inconvenience caused. Your comments regarding the lighting in the corridors and the ventilation in the bathroom have been noted for further consideration. We also apologize for the misunderstanding involving the bottles; our staff follows recycling protocols which may have affected your experience. Kind regards, The Mercure Amsterdam Sloterdijk Station Team

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated our quiet atmosphere, excellent location, and convenient access to public transport, making it easy to explore Amsterdam. We are also pleased that you were satisfied with the cleanliness of the hotel, our bathrooms, and especially the breakfast service. We appreciate your comments regarding the rooms, including the wallpaper and the overall condition of one of the rooms. We will share this feedback with our relevant team so that these points can be reviewed and addressed. We also understand your comment regarding the possibility of requesting connecting rooms or rooms on the same floor during the booking process. While such requests are subject to availability, we appreciate your feedback and understand that having the option to indicate this preference when booking would be more convenient. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our spacious rooms, modern bathrooms, excellent breakfast, and convenient public transport connections. We are also especially happy to know that Iwona from our restaurant team contributed positively to your stay. We will be sure to share your kind recognition with her. At the same time, we sincerely apologize for the service experience you encountered at reception. We understand how disappointing it must have been, particularly while you were waiting and during your mother's birthday. We are sorry that you did not receive the assistance you expected regarding the temporary construction works, directions to public transport, and your request for a vase. Providing warm, helpful, and attentive service is very important to us, and your feedback will be shared with the relevant team so we can learn from your experience and improve our communication with guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the consistently positive experience you deserve. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location and your room. Regarding the water, we understand your disappointment. As a Green Key certified hotel, we are committed to reducing unnecessary waste and encouraging more sustainable practices, including limiting the use of single-use plastic bottles. We appreciate, however, that this may not have been clear during your stay, and we regret any inconvenience caused. Your feedback is very valuable to us, and we will continue working to ensure that our sustainability initiatives are communicated clearly while maintaining a comfortable and convenient experience for our guests. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your detailed and positive feedback. We are delighted to hear that you enjoyed the comfortable beds, spacious bathroom, breakfast buffet, and the professional and courteous service provided by our team. We also appreciate your understanding regarding the room category issue. We are pleased that our team was able to respond promptly and find a suitable solution for you. Your satisfaction is very important to us. Thank you once again for your kind recommendation. We look forward to welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station