Dear Mr S., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you enjoyed a great stay with us and appreciated our central location, breakfast experience, and the service provided by our team. It is especially rewarding to learn that your room upgrade contributed positively to your visit. We would also like to sincerely thank you for your loyalty as an ALL Gold member. Your generous recommendation and positive comments regarding your member experience are greatly appreciated. Your remark that there was nothing to complain about is wonderful to read and serves as a great source of motivation for our entire team. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We very much look forward to welcoming you back again soon. Sincerely, Stefan Melcherts General Manager

Dear Mr S., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you enjoyed our central location and that you found the hotel to be welcoming and friendly. It is also rewarding to receive your excellent ratings for your accommodation and the cleanliness of the property. At the same time, we sincerely appreciate your constructive feedback. We understand your disappointment regarding the late check-out options available during your stay, and we value your comments as they help us continue to evaluate and improve our guest experience. We would also like to thank you for your loyalty as an ALL Classic member and for your generous recommendation. Feedback from our loyal members is particularly important to us, and we appreciate your honest observations regarding your loyalty experience. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We hope to have the opportunity to welcome you back in the future and provide an even more seamless experience. Sincerely, Julia Huizinga Guest Relations

Dear Mr A., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. While we are pleased to know that you appreciated the reception experience, your accommodation, and the cleanliness of the hotel, we are sincerely sorry to learn that your breakfast experience did not meet expectations. Providing attentive and seamless service is something we strive for every day, and it is disappointing to learn that we fell short during this part of your stay. We also appreciate your loyalty as an ALL Classic member and thank you for your candid feedback, which helps us identify areas where we can improve. Should you wish to discuss your experience further, please feel free to contact our Guest Relations team directly at gu… We hope to have the opportunity to regain your confidence and welcome you back for a more enjoyable experience in the future. Sincerely, Julia Huizinga Guest Relations

Dear Mr. F., First and foremost hank you very much for sharing your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am delighted to read that you enjoyed our central location and especially the personal service provided by our Concierge team. Your kind compliments regarding their recommendations and attention are truly appreciated. At the same time, I sincerely thank you for your constructive feedback regarding the breakfast experience. I understand your disappointment about not being able to enjoy breakfast in the garden despite the beautiful weather, and I also appreciate your comments concerning the bread selection. Your observations have been shared with the relevant teams, as we continuously strive to improve our guest experience. Thank you once again for your loyalty as an ALL Limitless member. I truly hope to welcome you back again soon for another memorable stay in Amsterdam. Warm regards, Robin de Laat Guest Relations Officer

Dear Ms. S., First and foremost thank you very much for taking the time to share your detailed feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am pleased to read that you appreciated our central location and that you found your final room comfortable and clean. I also thank you for your kind comments regarding the ease of booking through the ALL App. At the same time, I would like to sincerely apologize for the inconveniences you experienced upon arrival. I fully understand your disappointment regarding the initial room assignment, especially after requesting a quiet room, and I regret the disturbance caused by the nearby entrance and smoking area. While I am glad we could provide you with an alternative room afterwards, I understand that this impacted your first impression of your stay. I also sincerely regret the delays and lack of attentiveness you encountered during breakfast service. Waiting extended periods for both service and food is certainly not the experience I aim to provide, and your comments have been shared with the relevant teams. Thank you once again for your valuable feedback. I truly hope to have the opportunity to welcome you back again and provide you with a more seamless experience from beginning to end. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr N., Thank you very much for your wonderful feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you enjoyed our central location, your room, and the helpfulness of our team. Your kind words are truly appreciated and will be shared with all colleagues. Thank you as well for being an ALL Classic member and for your recommendation. We very much look forward to welcoming you and your family back in the near future. Sincerely, Stefan Melcherts General Manager

Dear Mr. G., First hank you very much for your wonderful review following your recent stay at Sofitel Legend The Grand Amsterdam. I am truly delighted to read that you felt welcome and well taken care of during your stay. Creating a warm, comfortable, and attentive atmosphere for our guests is exactly what we strive for, so your kind words mean a great deal to us. It is especially rewarding to see that our entire team made such a positive impression I will be sure to share your compliments with everyone. Thank you once again for your trust and for sharing your experience. I sincerely hope to have the pleasure of welcoming you back again in the near future. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr B., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you had a perfect weekend in Amsterdam and that you appreciated the friendly service provided by our team. Your kind words are truly valued and will be shared with our colleagues as encouragement. Thank you again for your recommendation. We look forward to welcoming you back to Sofitel Legend The Grand Amsterdam in the near future. Sincerely, Stefan Melcherts General Manager

Dear Mr M., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam, and for choosing to return to us. We are pleased to read that you appreciated our location and your room upgrade. At the same time, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. With regard to your comment about luggage storage, we would like to clarify that while suitcases may be temporarily placed near reception during busy moments, they are promptly collected and securely stored by our team in designated luggage rooms. We understand your concerns and appreciate you bringing this to our attention. Your feedback is very valuable and has been shared with our team as we continuously strive to improve our services. Should you wish to discuss your experience further, please do not hesitate to contact us directly at gu… Thank you again for your honest feedback. We hope to have the pleasure of welcoming you back in the future. Sincerely, Julia Guest Relations

Dear Mr. W., Thank you very much for your wonderful feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you had such a pleasant stay and that you appreciated our central location, as well as the attentive and friendly service provided by our team. It is also a pleasure to know that you enjoyed our fine dining restaurant Bridges or our bistro Oriole. We are equally pleased to hear that your booking experience was smooth and efficient, as always. Thank you as well for your loyalty as an ALL Platinum member. Your kind words are truly appreciated and will be shared with our colleagues as encouragement to continue delivering memorable experiences. Thank you again for taking the time to share your experience. We look forward to welcoming you back to Sofitel Legend The Grand Amsterdam in the near future. Sincerely, Stefan Melcherts General Manager

Dear Ms S., Thank you very much for taking the time to share your feedback with us. We are delighted to read that you enjoyed our central location and the friendly service provided by our team. It is wonderful to know that these elements contributed positively to your stay. Thank you as well for being an ALL Classic member. We truly value your loyalty and appreciate you choosing to stay with us. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Stefan Melcherts General Manager

Dear Ms B., We are delighted to know that you appreciated our central location and the convenience of being within walking distance of Amsterdam’s beautiful canal's. We were honored to have you as Guest Of The Day, and we are pleased it contributed positively to your stay. We hope to have the pleasure of welcoming you back again for an even more memorable experience in the future. Sincerely, Stefan Melcherts General Manager

Dear Mr. K., first and foremost thank you very much for taking the time to share your feedback with us. I sincerely regret to read that the current access to the hotel caused inconvenience during your stay. Due to ongoing city works and temporary traffic restrictions access to Sofitel Legend The Grand Amsterdam can unfortunately be less straightforward than usual. Please accept our apologies for the frustration this may have caused. At the same time, I am pleased to see that you appreciated the service provided by our team, particularly our valet staff, as well as your overall stay experience. Your comments are very valuable to us and will certainly be taken into account as we continue to support our guests as best as possible during this period. I truly hope to have the opportunity to welcome you back in the future under more favorable circumstances. Kind regards, Robin de Laat Guest Relations Officer

Dear Ms. S., First and foremost thank you very much for taking the time to share your wonderful feedback with us. I am delighted to read that you enjoyed your stay so much and that our central location and the friendliness of our team made such a positive impression. It is especially rewarding to know that every aspect of your experience, from arrival to departure, met your expectations. Thank you as well for recommending Sofitel Legend The Grand Amsterdam. Your kind words are truly appreciated by the entire team. I sincerely hope to have the pleasure of welcoming you back again very soon. Warm regards, Robin de Laat Guest Relations Officer

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. We are delighted to read your kind words about our team and truly appreciate you highlighting our friendliness, attentiveness, and helpfulness. Your appreciation means a great deal to us, and it will be with pleasure to share your compliments with the entire team as a recognition of their dedication and service. We also thank you for your continued loyalty and for choosing to stay with us again. At the same time, we regret to learn that the mattresses did not meet your expectations on both occasions and that this impacted your comfort, resulting in back discomfort. Please accept our sincere apologies for this inconvenience, as a restful night’s sleep is fundamental to a positive stay experience. Your feedback has been shared with the relevant department for review, and we will take it into careful consideration as part of our ongoing efforts to improve guest comfort. We appreciate your honest comments and hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Sincerely, Alissa Lotz Guest Relations Officer

Sehr geehrte Frau J., Wir danken Ihnen herzlich, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke mit uns zu teilen. Es freut uns sehr zu lesen, dass Sie die Ruhe unseres Hauses sowie den Blick in den Innenhof genießen konnten und die besondere Atmosphäre unseres Hotels trotz der zentralen Lage in Amsterdam zu schätzen wussten. Ihr Lob hinsichtlich der Freundlichkeit unseres Empfangsteams geben wir mit großer Freude an die betreffenden Mitarbeitenden weiter. Ihr positives Feedback ist für uns eine wertvolle Bestätigung unseres Anspruchs an Qualität und Service. Wir würden uns freuen, Sie auch künftig wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Alissa Lotz Guest Relations Officer

Dear Ms. G. W., Thank you for sharing your impressions following your recent stay at Sofitel Legend The Grand Amsterdam. We truly appreciate your feedback and regret to learn that several aspects fell short of the standards we continuously strive to uphold. We have taken note of your observations regarding the room ambiance and bathroom facilities. Please be ensured that your perceptions are important to us, and your comments have been shared for review, as part of our ongoing commitment to maintaining our product and experience at the highest level. We would welcome the opportunity to gain a fuller understanding of your stay. Should you wish to share additional details or prefer a personal exchange, our Guest Relations team would be pleased to assist. Please feel free to contact us at gu…, and we would be happy to arrange a follow-up or a phone call at your convenience. Thank you once again for your time and for providing us with your perspective. We hope to have the opportunity to welcome you again in the future and to offer you a stay more aligned with the Sofitel Legend experience. With warm regards, Alissa Lotz Guest Relations Officer

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We are delighted to hear you enjoyed your stay and appreciated our team’s service I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Dear Ms S., We very much appreciate your comments regarding your stay at Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We are delighted to know that you had an excellent stay with us. I will share your kind comments with our team, as I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Frentzen Guest Relations