Sofitel Legend The Grand Amsterdam 5 Sterne

Dear Ms H., Thank you very much for taking the time to share your thoughtful feedback following your second stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you returned to us and that your experience was once again a satisfying one. It is wonderful to know that you appreciated the friendly yet discreet service provided by our ambassadors, as well as our prime location in the heart of Amsterdam. We are pleased that you enjoyed exploring the city on foot and by bicycle, and that our bike rental offering helped you experience Amsterdam in a special way. We would also like to thank you for sharing your personal feedback regarding your birthday during your stay. While we completely understand that you chose not to highlight the occasion when making your reservation, we truly appreciate your comments. Creating meaningful and personalized moments for our guests is very important to us, and your suggestion regarding a birthday greeting is a valuable reminder of how much small gestures can mean. We will certainly share your feedback with our team as we continue to enhance our guest experience. We hope that despite this, your birthday was a wonderful occasion and that you created many happy memories during your time in Amsterdam. Thank you again for your continued trust in Sofitel Legend The Grand Amsterdam. We look forward to welcoming you back for a third stay and hopefully creating another memorable experience for you. Kind regards, Stefan Melcherts General Manager

Dear Mr S., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you enjoyed a great stay with us and appreciated our central location, breakfast experience, and the service provided by our team. It is especially rewarding to learn that your room upgrade contributed positively to your visit. We would also like to sincerely thank you for your loyalty as an ALL Gold member. Your generous recommendation and positive comments regarding your member experience are greatly appreciated. Your remark that there was nothing to complain about is wonderful to read and serves as a great source of motivation for our entire team. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We very much look forward to welcoming you back again soon. Sincerely, Stefan Melcherts General Manager

Dear Mr S., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you enjoyed our central location and that you found the hotel to be welcoming and friendly. It is also rewarding to receive your excellent ratings for your accommodation and the cleanliness of the property. At the same time, we sincerely appreciate your constructive feedback. We understand your disappointment regarding the late check-out options available during your stay, and we value your comments as they help us continue to evaluate and improve our guest experience. We would also like to thank you for your loyalty as an ALL Classic member and for your generous recommendation. Feedback from our loyal members is particularly important to us, and we appreciate your honest observations regarding your loyalty experience. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We hope to have the opportunity to welcome you back in the future and provide an even more seamless experience. Sincerely, Julia Huizinga Guest Relations

Dear Mr A., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. While we are pleased to know that you appreciated the reception experience, your accommodation, and the cleanliness of the hotel, we are sincerely sorry to learn that your breakfast experience did not meet expectations. Providing attentive and seamless service is something we strive for every day, and it is disappointing to learn that we fell short during this part of your stay. We also appreciate your loyalty as an ALL Classic member and thank you for your candid feedback, which helps us identify areas where we can improve. Should you wish to discuss your experience further, please feel free to contact our Guest Relations team directly at gu… We hope to have the opportunity to regain your confidence and welcome you back for a more enjoyable experience in the future. Sincerely, Julia Huizinga Guest Relations

Dear Mr. F., First and foremost hank you very much for sharing your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am delighted to read that you enjoyed our central location and especially the personal service provided by our Concierge team. Your kind compliments regarding their recommendations and attention are truly appreciated. At the same time, I sincerely thank you for your constructive feedback regarding the breakfast experience. I understand your disappointment about not being able to enjoy breakfast in the garden despite the beautiful weather, and I also appreciate your comments concerning the bread selection. Your observations have been shared with the relevant teams, as we continuously strive to improve our guest experience. Thank you once again for your loyalty as an ALL Limitless member. I truly hope to welcome you back again soon for another memorable stay in Amsterdam. Warm regards, Robin de Laat Guest Relations Officer