Sehr geehrte Frau F., herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre wunderbaren Eindrücke von Ihrem Aufenthalt im Sofitel Legend The Grand Amsterdam mit uns zu teilen. Es freut uns außerordentlich, dass Sie unser historisches Haus, die zentrale Lage und insbesondere den aufmerksamen Service unseres Teams so sehr geschätzt haben. Ihr besonderes Lob, dass ausnahmslos alle unsere Mitarbeitenden hervorragende Arbeit geleistet haben, bedeutet uns sehr viel und ist eine wunderbare Anerkennung für ihr tägliches Engagement. Unser Ziel ist es, jedem Gast ein außergewöhnliches und unvergessliches Erlebnis zu bieten. Umso schöner ist es zu erfahren, dass wir Ihre Erwartungen in allen Bereichen vollständig erfüllen konnten. Wir danken Ihnen herzlich für Ihre Treue als ALL Classic Mitglied sowie für Ihre ausgezeichnete Bewertung und Weiterempfehlung. Es wäre uns eine große Freude, Sie schon bald wieder bei uns begrüßen zu dürfen, um Ihnen einen weiteren magnifique Aufenthalt im Herzen von Amsterdam zu bereiten. Mit freundlichen Grüßen Stefan Melcherts General Manager

Dear Nadine Z., Thank you very much for sharing your feedback following your family's stay at The Grand. We are delighted that you enjoyed the comfort and tranquillity of your Canal House Apartment, offering a peaceful retreat despite our central location in the heart of Amsterdam. It is especially rewarding to hear that our Butler Team contributed so positively to your experience. Your kind recognition of Maurizio is greatly appreciated, and we will be delighted to share your compliments with him personally. However, we sincerely regret that your breakfast experience at Bridges did not reflect the same level of hospitality. The lack of attentive service, assistance with seating, timely beverage orders and buffet replenishment is certainly not representative of the five-star standards we strive to maintain. Please rest assured that your detailed observations will be shared with our Food & Beverage management team for further attention. Thank you for your loyalty as an ALL Classic member and for recommending our hotel despite these shortcomings. We sincerely hope to welcome you and your family back to The Grand for an even more seamless and magnifique experience. Warm regards, Stefan Melcherts General Manager

Dear Ms H., Thank you very much for taking the time to share your thoughtful feedback following your second stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you returned to us and that your experience was once again a satisfying one. It is wonderful to know that you appreciated the friendly yet discreet service provided by our ambassadors, as well as our prime location in the heart of Amsterdam. We are pleased that you enjoyed exploring the city on foot and by bicycle, and that our bike rental offering helped you experience Amsterdam in a special way. We would also like to thank you for sharing your personal feedback regarding your birthday during your stay. While we completely understand that you chose not to highlight the occasion when making your reservation, we truly appreciate your comments. Creating meaningful and personalized moments for our guests is very important to us, and your suggestion regarding a birthday greeting is a valuable reminder of how much small gestures can mean. We will certainly share your feedback with our team as we continue to enhance our guest experience. We hope that despite this, your birthday was a wonderful occasion and that you created many happy memories during your time in Amsterdam. Thank you again for your continued trust in Sofitel Legend The Grand Amsterdam. We look forward to welcoming you back for a third stay and hopefully creating another memorable experience for you. Kind regards, Stefan Melcherts General Manager

Dear Mr S., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you enjoyed a great stay with us and appreciated our central location, breakfast experience, and the service provided by our team. It is especially rewarding to learn that your room upgrade contributed positively to your visit. We would also like to sincerely thank you for your loyalty as an ALL Gold member. Your generous recommendation and positive comments regarding your member experience are greatly appreciated. Your remark that there was nothing to complain about is wonderful to read and serves as a great source of motivation for our entire team. Thank you once again for choosing Sofitel Legend The Grand Amsterdam. We very much look forward to welcoming you back again soon. Sincerely, Stefan Melcherts General Manager