Hotel Mercure Wiesbaden City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 649

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Hotel Mercure Wiesbaden City - Image 1
Hotel Mercure Wiesbaden City - Image 2
Hotel Mercure Wiesbaden City - Image 3
Hotel Mercure Wiesbaden City - Image 4
Bahnhofstrasse 10 bis 12, 65185 WIESBADEN, Niemcy

Opis

O hotelu

  • Obszar odnowy obejmuje basen, saunę i sprzęt fitness (bezpłatny)

  • Hotel znajduje się w centrum. Nieopodal znajdują się punkty docelowe i centrum handlowe.

  • Pokój dwuosobowy z dwoma pojedynczymi łóżkami o szerokości 140 cm

  • Pokoje połączone drzwiami dostępne na życzenie

  • Garaż z dwiema stacjami ładowania pod hotelem

Nasze pokoje

Lokalizacja hotelu

Hotel Mercure Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Niemcy

Pozycja GPS:50.078563, 8.242863

Telefon
Faks +49 611 304599

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LILI RESTAURANT & LOUNGE

Zdjęcie nieumowne

Zabierz ze sobą dobry apetyt i dobrych przyjaciół. Nasze bistro podaje zimne i gorące przekąski oraz pyszne, lekkie posiłki od południa do 22:00. W ofercie mamy także wina Rheingau.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 1 649

Ocena TripAdvisor  4.0/5  Liczba opinii: 755

Average

Ocena na stronie TripAdvisor 3.0/5

bunnybabePisa Opinia zatwierdzona w TripAdvisor

For a four star hotel the rooms are in dire need of a refurbishment, very dated and dark, bathrooms are very small. Housekeeping comes in to clean every other day which to be honest is unacceptable. The main lobby and bar area are nice . Breakfast is good, quite a lot of variety to choose from. Location is good.

Dear Guest, Thank you for taking the time to share your feedback with us. We regret to hear that you were not satisfied with the condition of the rooms. We are aware that some rooms are in need of renovation, and we had planned to carry out these renovations in 2020 due to the pandemic. Our cleaning service is carried out every two days for environmental reasons. Of course, additional cleanings are available upon request. We are pleased to hear that you appreciated the rich breakfast and our central location. We would be delighted to welcome you back as a guest at Mercure Hotel Wiesbaden City in the future, so you can experience our usual service. Best regards, Saskia, Guest Service Team

Can’t accept behaving like this…

Ocena na stronie TripAdvisor 1.0/5

Quest59231948277 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Nothing to complain about the room but I’m really disappointed with the staff. I arrived late for breakfast because I awoke late, I asked if I could have some coffee, a lady said I could have it. Then I took a coffee and a pastry and the staff interrupted me repeating that breakfast time was over… they could me let me finish in few minutes but they were unreasonable ant totally unfair to me. In my opinion unacceptable behaving and enough to don’t recommend this place.

Dear Paride, Thank you for taking the time to share your experiences. We are sincerely sorry to hear that your breakfast experience did not meet your expectations. Please accept our apologies for the misunderstanding regarding the breakfast time. Our breakfast service ends at a specified time to ensure that all guests can enjoy our service equally. Nevertheless, we deeply regret that you felt treated inappropriately. We place great importance on respectful interaction with our guests and will use your feedback to further improve our service quality. It is unfortunate to hear that this has impacted your stay. We hope you will give us the opportunity to regain your trust and to convince you of our service in the future. Best regards, Saskia, Guest Service Team

Neecure in Wiesbaden

Ocena na stronie TripAdvisor 2.0/5

Philippe H Opinia zatwierdzona w TripAdvisor

How to begin. Big hotel with no customer service and with an attitude. Room not cleaned only every other day and if one want to have it cleaned, they charge 20 euros. Didn't use the parking but looks expensive. Also, if you want to use extra facilities such as the pool, it's another charge. The hotel is needed of serious renovation. Carpet in hallways have seen better days and the smell is quite bad. The room are spacious but the tired furniture and bathroom are not helping. Of course, the carpet in the room is filfith so wear shoes. The only positive point is the breakfast. It's good. If I would come back to Wiesbaden, I shall stay somewhere else. Nickels and dimes in this place.

Dear Philippe, We thank you for your feedback and deeply regret that your stay with us did not meet your expectations. We apologize for the inconvenience with the room cleaning and understand your frustration regarding the additional costs for the cleaning service. Our cleaning service every two days is part of our environmental program to conserve resources. The prices of our underground parking garage are based on the surrounding parking facilities in downtown Wiesbaden. Are you already a member of the Accor Hotels loyalty program "All"? As an All member, you enjoy various benefits, including a reduced daily rate for using the underground parking at our hotel. Simply speak to our staff about it during your next stay! We are aware of the current condition of some rooms and bathrooms. Following the successful renovation of our ground floor in 2018, with a total investment of around €7.5 million, we had planned to renovate the rooms in 2020. Due to the pandemic, the renovation has unfortunately been postponed. Currently, we are in discussions with construction firms to start the room renovation next year. We would be delighted to welcome you back to our hotel. Best regards, Saskia, Guest Service Team

Nice place in a great location

Ocena na stronie TripAdvisor 5.0/5

KatrinV Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The front desk is very friendly and accommodating. The rooms are small, but clean and the location is perfect for visiting the Wiesbaden Christmas Market. The only drawback is the TV that does not seem to work consistently

Dear Katrin, Thank you for the great rating of our hotel. Just let reception know at your next stay if something is not working in your room. We will immediately send our staff to your room to check it. We are glad that you have felt comfortable in our house and hope to see you again very soon. Best regards Saskia, Guest Service Team

Great Location but Decent Hotel Overall

Ocena na stronie TripAdvisor 3.0/5

pigsypdx Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Located right by Market Plaza; Close to everything; especially Kurs Park which is like NY Central Park. The hotel has a policy of every other day for housekeeping but you could request everyday as needed. The hotel is a bit dated. The bathroom is small and poor designed. The bathroom amenities (soap, shampoo) are low quality. Please bring your own. Towels are worn out. The restaurant is good. Breakfast is tasty but very limited options. Staff are super friendly. Housekeeping is bad. I had a trash bag that they didn't collect for days. Shampoo, body wash are running out but never got replaced. This was before I decided to get my own since their products made my skin dry and itchy. They forgot to replenish water or the minibar as required for Privilege Room.

Dear valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Saskia, Guest Service Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 683 Liczba opinii 8.8/10 Lokalizacja
  • 1 035 Liczba opinii 5.7/10 Pokój
  • 873 Liczba opinii 8.2/10 Obsługa
  • 16 Liczba opinii 6.6/10 Internet
  • 561 Liczba opinii 8.5/10 Śniadanie
  • 466 Liczba opinii 6.4/10 Komfort
  • 378 Liczba opinii 5.4/10 Czystość
  • 188 Liczba opinii 3.5/10 Dobra oferta cenowa

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