Sofitel Sydney Darling Harbour 5 星

客户意见评级 (ALL 评级) 4.5/5 9,983 评论

Sofitel Sydney Darling Harbour - Image 1
Sofitel Sydney Darling Harbour - Image 2
Sofitel Sydney Darling Harbour - Image 3
Sofitel Sydney Darling Harbour - Image 4
12 Darling Drive, 12 Darling Drive, 2000 悉尼, 澳大利亚

描述

酒店其他优惠

  • 坐落在充满活力的达令港的标志性酒店

  • 590 间宽敞的客房和套房拥有迷人的景致和落地窗

  • 可从我们的顶层索菲特俱乐部欣赏一览无余的美景

  • 在三家酒吧和餐厅欣赏充满活力的精致海滨景致

  • 标志性的无边际泳池

我们的客房

酒店位置

Sofitel Sydney Darling Harbour

12 Darling Drive, 12 Darling Drive
2000 悉尼
澳大利亚

GPS:-33.872908, 151.198704

电话
传真 +61 2 8388 8868

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  9,983 评论

TripAdvisor 评级  4.4/5  3,060 评论

卓越奖 2025

Family package - don’t book!

Tripadvisor 评级 2.0/5

Emma T 经 TripAdvisor 认证的评论

Don’t stay here for families. We booked the family package with interconnecting rooms only to be told on arrival there is no connecting rooms. So spent the trip crammed into one room. False advertising and blatant lying from the front of hotel staff.

Bonjour emmat858, We value your feedback and thank you for the preference. I apologize for the inconveniences. Warmest regards, Robert Gauer Hotel Manager

Binay (Duty Manager) you’re a star!

Tripadvisor 评级 5.0/5

Meral C 经 TripAdvisor 认证的评论

First time being back here after 8 years, my check in was an absolute disaster, once I checked in the room I had booked and paid for and requested specifically was not it. Luxury Corner Room with Harbour View. I had a view of a construction building with no privacy and half a harbour room. Once I complained about this politely, the lady from reservations Evette helped and showed me an alternative room, I went to have a look and funny enough I was shown a standard room which was half the price of my initial booking. Ridiculous shouldn’t you be showing or suggesting a room type that is equal to my initial booking? After this I had requested to speak with a manager, i was furious, tired as I just arrived off a flight from Melbourne, weather was hot, lobby was chaos and busy. I had a duty manager by the name Binay come and speak to me… Binay took the time to listen and understand me with compassion, unlike most places I didn’t even have to explain myself and beg for understanding. Binay told me to wait 5-10 mins and he will work something out. 5 mins later, Binay took me up to a room and upgraded me to a Junior Suite (gorgeous) which was worth much more then my original room type which was $1,157 for 2 nights. He asked me my thoughts and apologised for the experience and made sure I was calm and relaxed he even went to conversate about my day and trip to deter any further stress. I was shocked at the service I received but so appreciative to have crossed paths with his warm nature and friendliness. Binay turned a negative experience and start to my trip into something positive that put a smile on my face! Thank you so much for everything you have done Binay, your service and nature was outstanding and you are a true role model to your team! I’ll definitely be back for my next stay. Thank you!

Bonjour 779meralc, Thank you for reviewing your visit. I will be delighted to share your heartfelt comments with Binay. Warmest regards, Robert Gauer Hotel Manager

客户意见评级 5.0/5

Li W. 单人住宿 - 所有已确认评论

总之是非常满意的

Bonjour Ms. W., Thank you for your appreciation of our hotel's location, breakfast, and service. We look forward to your return and to continue providing you with a high-quality experience. Sofitel Sydney Darling Harbour

Construction surrounding the pool area not advertised by the hotel affecting stay

Tripadvisor 评级 3.0/5

Adam G 经 TripAdvisor 认证的评论

There are very large construction works on properties immediately surrounding the pool area. This significantly affected our experience. We were not made aware of the construction around the pool area when we made the booking. There were several other issues specific to our stay that I have tried to discuss with the hotel but have been connected with an AI assistant which is very frustrating and disappointing. If someone more senior from the hotel could please contact me that would be appreciated.

Bonjour Adam G, Thank you for reviewing your stay. Kindly contact us on h9729@sofitel.com. Regards, Robert Gauer Hotel Manager

Very Poor Service for a Hotel That Calls Itself ‘Luxury’

Tripadvisor 评级 1.0/5

Barsa B 经 TripAdvisor 认证的评论

I am extremely disappointed with my experience at Sofitel Sydney Darling Harbour. We travelled all the way from the Gold Coast to celebrate a very special occasion, and what happened to us was completely unacceptable. First, our room was charged twice. We had already paid through Booking.com, yet Sofitel deducted nearly $1800 again from our bank account upon arrival. Because of this error, I was left with no money in my account during a trip that we had planned for a long time. When we spoke to reception and management, they told us we would have to wait 5–6 business days to get our own money back. How is this fair to the guest when it was Sofitel’s mistake? We were left stressed and unable to enjoy our stay because the hotel had taken the payment twice and held our funds. Second, we booked a Luxury Corner Room with high expectations, especially for the celebration. But instead of a Harbour View, we were given a city view, even though we clearly expected a Harbour View for a birthday celebration. When we requested help, the only response we got was that the Harbour View rooms were “fully committed.” On top of everything, the hotel only offered $100 as a gesture after causing such a huge financial inconvenience. $100 does not fix being out of pocket by $1800 during a holiday trip.

Bonjour 800barsab, Thank you for sharing your feedback. We apologize for the disappointing experience and inconveniences. I understand that our team has been in contact with you. Regards, Robert Gauer Hotel Manager

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其他网络用户评价我们的酒店

  • 2,658 评论 9.4/10 位置
  • 4,759 评论 8/10 房间
  • 5,181 评论 7.9/10 服务
  • 36 评论 7.9/10 上网
  • 1,231 评论 8.8/10 氛围
  • 1,049 评论 7.7/10 清洁度
  • 1,015 评论 7.8/10 早餐
  • 796 评论 5.4/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。