诺富特悉尼达令广场酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 2,871 评论

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17 Little Pier Street, 2000 达令港, 澳大利亚

描述

酒店其他优惠

  • 无线网络、办公区、有线电视、迷你酒吧

  • 室内环形泳池、现代健身中心

  • 各种拥有自然采光、可灵活调整的活动厅

  • 品种繁多的饮料、点菜餐饮

  • Close to ICC Sydney and public transportation.

我们的客房

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酒店位置

诺富特悉尼达令广场酒店

17 Little Pier Street
2000 达令港
澳大利亚

GPS:-33.87747, 151.202709

电话
传真 +61 2 8217 4085

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

PUMPHOUSE 餐厅酒吧

Pumphouse 餐厅酒吧拥有 110 年的悠久历史，并因此被列入遗产名录。 宽敞而极具魅力的走廊吸引了大批顾客前来用餐。 ~提供种类丰富的各式鲜美佳肴。~

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,871 评论

TripAdvisor 评级  4.0/5  515 评论

Excellent stay

Tripadvisor 评级 5.0/5

GR1UK 经 TripAdvisor 认证的评论

This hotel completely exceeded our expectations during our 4 night stay. Cleanliness was excellent, rooms modern, clean and spacious. Air con and comfort in the room was excellent, bathroom mirror, lighting and shower pressure excellent also. Breakfast was a highlight for us the female breakfast manager and her team were excellent - warm welcome everyday, remembered our order for coffee, eggs etc; but was also attentive to all guests. The breakfast selection was very high quality and fresh. Location of the hotel is excellent very close to Darling Harbour, Chinatown and beside the Chinese Garden of Friendship. Definitely recommend and will return.

Dear GR1UK, Thank you so much for sharing your feedback with us! We are so glad to know that you have enjoyed your stay and looking forward to welcoming you back soon. Kind Regards, Kristina K. Front Office Manager

Poor service

Tripadvisor 评级 3.0/5

Nerrida L 经 TripAdvisor 认证的评论

Rooms very small. Andrew at front desk was arrogant and even rude to his colleagues. Told me I couldn’t use accor points for a meal (several times) Another staff member assisted and whilst she was sorting it, she offered to show him how to do it. His reply ‘I already know how to do it‘ and then he chuckled - If he already knew, why wouldn’t he do it for me? This was the third issue I had with him. He was most unhelpful, unfriendly and self righteous. Monica on the other hand was a delight. How she works alongside him with such a professional manner is beyond me. Monica was all over everything, pleasant and knowledgeable.

Dear Nerrida, We do appreciate you taking the time to share the feedback with us. Thank you for sharing all the details of your stay. The feedback like yours help us to navigate and improve the issues. I will personally investigate the matter that you have mentioned and discuss it with the team during the next briefing in order to elevate the service. We are wishing you a great day ahead and hope to see you again very soon. Kind Regards, Kristina K. Front Office Manager

Friendly Staff, Comfortable Room & Excellent Location.

Tripadvisor 评级 5.0/5

Jody B 家庭住宿 - 经 TripAdvisor 认证的评论

We were welcomed by the most friendly young man at reception. I’m only sad I didn’t get his name. He was extremely helpful, warm and welcoming. Pointing us in the direction to get us to Bondi Beach for the afternoon. The room was a nice size, clean and extremely comfortable. The bathroom was lovely to. We didn’t really use the facilities but did have a quick look at the pool, which would have been nice for a swim. The Location was perfect for us. An easy stroll into Darling Harbour to have lunch and catch the ferry to Circilar Quay. We also saw a musical at the Capitol Theatre which was an easy walk back via China town for dinner. We got a great deal and I wouldn’t hesitate to stay here again. Thank You.

Dear Jody, Thank you so much for your kind words! Our reception team will be thrilled to know that they were able to make your arrival experience special. We are absolutely happy that you have enjoyed your little staycation and hope to welcome you back very soon. Kind Regards, Kristina K. Front Office Manager

Disappointed Novotel darling square

Tripadvisor 评级 2.0/5

Gill S 经 TripAdvisor 认证的评论

Booked a superior king for my sister and I, when we arrived we were given an accessible room, which was no issue except for the bed was tiny (a queen size if that, as stated on their website). When we brought up the issue the next day at the reception desk they told us, those rooms are the same as the superior king, which is when I said about the queen bed stated online. We were then told we were too late to be changed room so had to stay another night in an incorrect room. We were told to come back in the morning and they would organise to move our bags while we were out during the day. When we went down that morning we were told to go back and get our bags ourselves and just leave them at reception and bring them up to our new room after 2pm. The new room was much different to the original, much bigger bed, better amenities, included body lotion and conditioner and bottled water, all which the accessible room does not have. The towels were also dirty. There was no apology or acknowledgment or compensation for giving us the wrong room. I wouldn’t recommend this hotel. We spent two out of three nights in the incorrect room., after we paid good money for a 4 star hotel.

Dear Gills, We do appreciate so much you are taking the time to share such detailed feedback with us! The review like yours helps us to oversee possible areas for the improvement and try our best to fix them. First of all, let me sincerely apologies for the inconveniences caused during your stay. As our standard superior rooms have different bedding configuration, it may have as King, as Queen bedding set up. And it seems that on your arrival you have been allocated in the room with the Queen bed. Please less assured that the team took you feedback seriously and really wanted to make it up to you, so, that is why they have actually complimentary upgraded you to our executive room type for the last night, so that you can enjoy those extra amenities and the space. However, we are really sorry that it was not communicated to you directly. Dear Gills, at Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It has already been passed to our Front Office team to address the problem and prevent future occurrence. Our team sincerely wishing you a very Happy New Year and hope you will give us the opportunity to better serve you in the near future. Kind Regards, Kristina K. Front Office Manager

Must stay here

Tripadvisor 评级 5.0/5

G T 家庭住宿 - 经 TripAdvisor 认证的评论

A wonderful location and excellent services, staff and food. Couldn't ask for better views, location to everything and it also had a quiet area, smoke free balcony and lots of information about attractions. The weekly fireworks could be seen in an evening and it was right next to multitudes of attractions.

Thank you so much for your kind words, G T! We are so happy to know that your experience has met the expectation not only from the location point of view but also service vise. Wishing you a Happy New Year and hope to welcome you back in 2025. Kind Regards, Kristina K. Front Office Manager

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其他网络用户评价我们的酒店

  • 1,721 评论 9.5/10 位置
  • 1,677 评论 7.5/10 房间
  • 1,675 评论 8.3/10 服务
  • 41 评论 6.2/10 上网
  • 727 评论 8/10 清洁度
  • 467 评论 7.1/10 早餐
  • 365 评论 8.8/10 氛围

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