诺富特悉尼达令广场酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 3,022 评论

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17 Little Pier Street, 2000 达令港, 澳大利亚

描述

酒店其他优惠

  • 无线网络、办公区、有线电视、迷你酒吧

  • 室内环形泳池、现代健身中心

  • 各种拥有自然采光、可灵活调整的活动厅

  • 品种繁多的饮料、点菜餐饮

  • Close to ICC Sydney and public transportation.

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酒店位置

诺富特悉尼达令广场酒店

17 Little Pier Street
2000 达令港
澳大利亚

GPS:-33.87747, 151.202709

电话
传真 +61 2 8217 4085

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

PUMPHOUSE 餐厅酒吧

Pumphouse 餐厅酒吧拥有 110 年的悠久历史，并因此被列入遗产名录。 宽敞而极具魅力的走廊吸引了大批顾客前来用餐。 ~提供种类丰富的各式鲜美佳肴。~

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  3,022 评论

TripAdvisor 评级  4.2/5  522 评论

Bad customer service for such a well known hotel

Tripadvisor 评级 2.0/5

Megan D 经 TripAdvisor 认证的评论

I stayed here for 3 nights before Christmas and I am a member of their Accor membership. I booked 2 rooms and I was very disappointed in the customer service at this hotel. 1. Check-in process issues: a) There is a dedicated queue for Accor members and I initially lined up there. There was a staff member at this counter serving someone. After he had finished serving the guest I proceeded to walk up to the counter but he stopped me and served someone in the general queue instead. So I don't understand the purpose of this Priority queue if there is no real "priority" given to members. Throughout my stay I noticed that the Priority queue didn't have anyone working there either. So I suggest removing this queue if you're not going to service it properly. Anyway, I then decided to move to the general queue. It had 2 people working there and I managed to get to the front a little quicker rather than waiting for Priority service. b) We arrived around 11:30am and our rooms wasn't available. But the staff said they would complete all the check-in documentation now (including credit card details) and so we could just grab the room keys at 2pm when rooms were available. This was standard procedure and so I was still happy at this point. However, when I returned at 2:30pm I had to line up again in the general queue as there was no staff member at the Priority section. I was served by a different staff member and he proceeded with the checkin process again and but kept asking me for credit card details several times even though I told him all documentation and credit card information were already provided earlier. He also asked me to sign the hotel document again even though I already did this. The staff member who served me in the morning was standing at the next counter and she must have been annoyed by this staff member too, because she stepped in and told him everything has been done and to just give me the room keys. Thank goodness she was there, otherwise who knows how long this could have dragged on. Anyway, after that was all sorted it turned out only one of my rooms were ready. So we were given keys to one room and had to come back to the front desk again to pick up the keys to the 2nd room. This was annoying because their general check-in time is 2pm and this was well over 2pm now and I couldn't believe the 2nd room wasn't ready and that I had to line up again to get keys to the 2nd room. 2. House Keeping: The hotel must have only 2 people doing house keeping for the whole hotel because it takes ages for house keeping. On the 2nd day of our stay we returned to the hotel at 4pm to freshen up before heading out to dinner and was very surprised to find that both our rooms were not done. It wasn't until 4:30pm until house keeping turned up and so we had to leave for the rooms to be cleaned. I've stayed in other hotels before (even cheaper hotels) and this is the first time that I've experienced such slow house keeping. The hotel obviously needs to hire more house keeping staff because both at check-in and my 2nd day, my rooms were not cleaned in time. 3. Lack of knowledge by some staff: In the hotel I saw a sign that said "Treat for kids between 3-4pm". I went to the front desk to enquire about it but he didn't know and told me to speak to the staff at the bar. I'm very surprise that front desk staff do not know about all the hotel promotions - maybe some staff training is required here. So I went to the bar and the person at the bar told me the treats were next to the entrance door next to the power banks. 4. Check out: We tried to check out at 9:30am. There was only 1 person working at the front desk and she was busy with checking in a new guest. I had to wait a very long time to checkout as we all know that their checkin process for new guests takes a very long time. I know there is a "Quick Checkout key drop off box" that is available, but I need to have my luggage stored at the hotel as my flight wasn't until later, which is why I needed to speak to the front desk. I seriously do not understand why there is only 1 person working at the front desk for a busy hotel. I've stayed at the hotel diagonally opposite and this hotel was a little older but their service is fantastic. At this hotel, there is always at least 1 staff at the counter, but if there are other guests waiting, more staff would immediately appear from the office when they see guests waiting at the counter. I was really not happy with my stay and I needed to write a review about it in hope that the hotel reads this and looks to improve their process.

Dear Megan, Thank you for taking the time to share your detailed feedback. I am sincerely sorry that your stay did not meet expectations, particularly as a valued Accor member. Your comments regarding the Priority check-in experience are completely valid. If a dedicated Accor queue is offered, it must be consistently staffed and honoured, and I apologise that this was not the case during your stay. The repeated check-in process and confusion around documentation and room readiness clearly caused unnecessary frustration, and this is not the efficient arrival experience we strive to provide. I am also sorry for the delays with housekeeping, both on arrival and during your stay. Returning to find rooms not serviced by late afternoon is unacceptable, and your feedback has been shared with our housekeeping team to improve staffing coordination and response times. Thank you for highlighting the lack of staff awareness around hotel promotions, as well as the long wait you experienced at checkout due to limited front desk staffing. These points have been raised with our management team, as better communication, training, and staffing coverage are essential in delivering consistent service. I regret that your overall experience was disappointing. Your feedback has been taken seriously and will be used to review and improve our processes. We value your loyalty and hope to have the opportunity to restore your confidence in our hotel in the future. Kindest regards, Matthew Hill, General Manager

Good location

Tripadvisor 评级 4.0/5

saz33nan 经 TripAdvisor 认证的评论

The experience was generally positive, mainly because of the location. However, I feel it didn’t quite match the value for money. Breakfast was expensive. size of the room kind of felt cramped. Regardless of the booking platform, all guests should be treated equally.

Dear Sazeena, We appreciate that you took the time to share your experience with us. We're glad you found our central position convenient for exploring Sydney. Nonetheless, we apologise for the service aspects that fell short. Our team remains committed to ensuring consistent experiences for all guests through our various accommodation options and dining facilities. We hope to have another opportunity to impress you. Best wishes, Matthew Hill, General Manager

fantastic location, really nice stay

Tripadvisor 评级 5.0/5

Trina G 经 TripAdvisor 认证的评论

fantastic stay, staff were amazing, perfect location The only issue we had was water from the shower went over the bathroom floor no matter how careful we were, so sorry to the house keeping staff that did an excellent job

Dear Trina, Thank you for taking the time to give us your feedback. We're glad the team impressed you and you enjoyed our central Darling Square location. We apologize for the shower water issue and appreciate your kindness toward our housekeeping staff. We look forward to the pleasure of welcoming you on another visit. Best wishes, Matthew Hill, General Manager

Let down by staff who don't seem to care

Tripadvisor 评级 3.0/5

farthingate 经 TripAdvisor 认证的评论

We stayed at the Novotel Darling Square for 6 nights in July during the British and Irish Lions Tour. We chose the Novotel for our stay as I have regularly stayed at Accor hotels over a number of years. On the plus side the hotel is in an excellent location- close to Paddy's market, Darling Harbour and transport links to Circular Quay. On the downside the hotel is badly let down by its staff who, with the possible exception of the manager at breakfast, just don't seem to care. Things started badly at checkin which was painfully slow and lacking in any kind of warm welcome- you are expecting a large party at a fixed time so surely should have enough people on reception to cope. When the rooms were eventually ready the wait for one of the two lifts (!) bordered on the ridiculous. We were later told that there are no stairs available for guests to use other than emergency stairs and guests who did try to use them reported getting stuck. Breakfast the next morning was underwhelming with no explanation as to whether we could order eggs beyond the scrambled egg on offer. Having to sign for breakfast every day when it was part of our package became irritating. Housekeeping was poor- we had to ask for our shower gel to be refilled on day 2 so it had clearly not been checked before our arrival and the handwash in the ladies cloakroom downstairs remained empty for at least 2 days. I will leave my son to comment fully on his experience with his room being left unlocked by housekeeping. The bar seemed to close very early with the pump house -certainly on one evening- only being accessible by going outside. Hardly convenient when Sydney was experiencing torrential rain. On the day of the rugby there were a couple of shirts in evidence- the Lions one being an old, not current version- and no other acknowledgement of the event which was surprising given the number of Lions fans at the hotel. Unsurprisingly perhaps we were not asked obout our stay when we checked out which really says it all.

Dear Guest, Thank you for taking the time to share your experience at Novotel Sydney Darling Square. We appreciate your positive note on our prime location near Darling Harbour and transport links. However, we regret the delays at check-in, lift wait times, and housekeeping oversights you encountered. We also apologise for the breakfast issues, early bar closure, and lack of event recognition during the Lions Tour. We hope you will consider staying with us again to experience the improvements we strive to make every day. Kindest regards, Matthew Hill, General Manager

Okay. Nothing Specisl but loved location

Tripadvisor 评级 2.0/5

peterf3088 商务住宿 - 经 TripAdvisor 认证的评论

Room was fine. I left some work shirts by accident. I tried calling all day, no return call and emailed twice, no response. Finally when I called again I requested to make a booking and that’s when someone finally answered. They found my shorts and wanted to charge me $30 to send them back. I have no issue paying money to have them sent back, but these folded shirts in an express post sachets would cost around $19.25, a large is $23.80. When I questioned it, I was told that’s what they pay to Australia Post, LIE.

Dear Peter, Thank you for taking the time to share your feedback. Thank you for recognising our convenient location in the heart of Sydney. We sincerely apologise for the challenges you encountered with our lost and found service. Your feedback helps us identify areas where we can enhance our guest experience. We hope to have the opportunity to restore your confidence in our service during a future stay. Best regards, Matthew Hill, General Manager

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其他网络用户评价我们的酒店

  • 1,701 评论 9.5/10 位置
  • 1,695 评论 7.6/10 房间
  • 1,695 评论 8.2/10 服务
  • 34 评论 5.8/10 上网
  • 755 评论 8/10 清洁度
  • 499 评论 6.7/10 早餐
  • 348 评论 8.6/10 氛围

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