Mercure Berau 4 stars

Customer review rating (ALL Rating) 4.6/5 17 reviews

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Description

Hotel extras

  • Offering variety of accommodations, from exclusive rooms to spacious villas

  • A convention hall on the 9th floor boasting an elevated Le 360° Multi function venue

  • A spacious ballroom and five meeting rooms with complete facilities

  • The hotel is located near a new and modern golf driving range

  • 15-minute drive away from Kalimarau Airport

Our accommodation(s)

Hotel location

Mercure Berau

Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur
77315 BERAU
Indonesia

GPS:2.13818, 117.497997

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SANGGAM BISTRO

Dive in the rich culinary diversity of our restaurant, serving an array of scrumptious delicacies all day. Our menu carries international flavors, from comfort Western food and hearty Chinese cuisine, to Indonesian finest specialities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  17 reviews

Customer review rating 4.5/5

W. W. Solo - Confirmed reviews ALL

Staff good Room execellent Food dining must improved for menu and flavor

Dear Mr. W., Thank you for taking the time to share your feedback during your recent stay at Mercure Berau. We were delighted to read that you had an excellent stay with at Mercure Berau and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team, specially to our Executive Chef in regards of the menu and flavor. We look forward to welcoming you back in the very near future at Mercure Berau. Regards, Maksum Aksan Damanik General Manager

Customer review rating 3.5/5

Mandar P. V. Business - Confirmed reviews ALL

There are used sleeper. Bathroom accessaries not provided to 2nd day. No hot water in 2nd day. Breakfast veriety not good.

Dear Mandar P. V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Regards, Maksum Aksan Damanik General Manager

Customer review rating 4.0/5

Ridwan C. Business - Confirmed reviews ALL

Drinking water dispensers need to be increased

Kepada Bapak Ridwan C., Terimakasih telah meluangkan waktu untuk memberikan masukan kepada kami. Kami berharap Anda mendapatkan pengalaman yang lebih baik, akan tetapi dengan masukan seperti ini kami dapat belajar dan berkembang. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa dan dalam hal ini kami gagal Apabila Anda mau memberikan kami kesempatan untuk mendapatkan kepepercayaan Anda, akan dipastikan kami akan memberikan pengalaman menginap yang lebih baik Kami menunggu untuk kedatangan Anda kembali di Mercure Berau. Hormat Kami, Maksum Aksan Damanik General Manager

Other web-users rate our hotel

  • 6 reviews 7.9/10 Location
  • 23 reviews 8.6/10 Room
  • 23 reviews 9.2/10 Service
  • 18 reviews 9.4/10 Food
  • 17 reviews 9.3/10 Cleanliness
  • 15 reviews 9.5/10 Vibe
  • 7 reviews 8.5/10 Breakfast
  • 5 reviews 9.6/10 Value

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