Mercure Berau 4 stars

Customer review rating (ALL Rating) 4.6/5 63 reviews

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Mercure Berau - Image 1
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Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur, 77315 BERAU, Indonesia

Description

Hotel extras

  • Offering variety of accommodations, from exclusive rooms to spacious villas

  • A convention hall on the 9th floor boasting an elevated Le 360° Multi function venue

  • A spacious ballroom and five meeting rooms with complete facilities

  • The hotel is located near a new and modern golf driving range

  • 15-minute drive away from Kalimarau Airport

Our accommodation(s)

Hotel location

Mercure Berau

Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur
77315 BERAU
Indonesia

GPS:2.13818, 117.497997

Telephone
Fax +62 554 2712345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SANGGAM BISTRO

Dive in the rich culinary diversity of our restaurant, serving an array of scrumptious delicacies all day. Our menu carries international flavors, from comfort Western food and hearty Chinese cuisine, to Indonesian finest specialities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  63 reviews

Customer review rating 5.0/5

Mak G. Business - Confirmed reviews ALL

Nice hotel, good location, sparkling clean,

Dear Mr. Mak G., Thank you very much for your positive review. We are delighted to hear that you enjoyed our hotel, appreciated the convenient location, and found our cleanliness to be excellent. Feedback like yours truly motivates our team to continue maintaining high standards of service and comfort for all our guests. We look forward to welcoming you back to Mercure Berau on your next visit. Warm regards, Maksum Aksan Damanik General Manager

Customer review rating 5.0/5

Charles P. L. Business - Confirmed reviews ALL

The staff is very friendly and helpfull especially when i was in trouble. Quick in respond eventhough they have many guests coming over. The room is very cozy and comfortable. The food is also very tasty and have many variations. The best hotel in town

Dear Charles, Thank you so much for your wonderful review! We are happy to hear that you had a fantastic experience during your stay at Mercure Berau, especially our staffs meet your expectation and also about your room and food. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your thoughts. We look forward to the opportunity of welcoming you back for another memorable stay in the future! Best Regards, Maksum Aksan Damanik - General Manager

Customer review rating 1.0/5

Dwi C. S. Families - Confirmed reviews ALL

I stayed for 9 nights, and some of the breakfast and food items were stale and unpleasant tasting. Room supplies such as cool bars, coffee, and toothbrushes were incomplete. On several occasions, housekeeping staff refused to provide these items, stating that they were only for the beginning of the stay. Housekeeping requests were very difficult to fulfill, requiring multiple requests and taking several hours to arrive. Laundry was dropped off in the morning but not delivered until the evening, disrupting sleep and sometimes affecting the next day. The receptionist and staff were unfriendly. The pool was unclean, and many people were smoking around it, making it uncomfortable for sports activities and children. I was once refused a ride to the parking lot by the valet or security staff. There are still a few more complaints I’m too lazy to write about.

Dear Bapak Dwi C. S., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, as this is not the level of service we strive to provide. Your comments regarding the quality of food, completeness of room amenities, housekeeping responsiveness, laundry timing, and overall staff attitude are very concerning. We take these matters seriously and will address them immediately with the respective teams to ensure improvements are made. Additionally, we will review our pool maintenance and smoking policy to create a more comfortable environment for all guests. Please know that your experience does not reflect our usual standards, and we truly regret that we fell short during your stay. Thank you again for your valuable feedback. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve. Warm regards, Maksum Aksan Damanik General Manager

Customer review rating 5.0/5

Frank B. E. Solo - Confirmed reviews ALL

Well located

Dear Mr. Frank B. E., Thank you for taking the time to share your feedback during your recent stay at Mercure Berau. We were delighted to read that you had an excellent stay with at Mercure Berau and particularly value our hotel. We have informed out IT to investigate in regards of the Wifi. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. We look forward to welcoming you back in the very near future at Mercure Berau. Regards, Maksum Aksan Damanik General Manager

Customer review rating 4.5/5

W. W. Solo - Confirmed reviews ALL

Staff good Room execellent Food dining must improved for menu and flavor

Dear Mr. W., Thank you for taking the time to share your feedback during your recent stay at Mercure Berau. We were delighted to read that you had an excellent stay with at Mercure Berau and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team, specially to our Executive Chef in regards of the menu and flavor. We look forward to welcoming you back in the very near future at Mercure Berau. Regards, Maksum Aksan Damanik General Manager

Other web-users rate our hotel

  • 16 reviews 6.9/10 Location
  • 53 reviews 8.8/10 Room
  • 50 reviews 8.5/10 Service
  • 39 reviews 8.4/10 Cleanliness
  • 37 reviews 9.1/10 Vibe
  • 19 reviews 7.5/10 Breakfast
  • 7 reviews 9.7/10 Value

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