Mercure Berau 4 stars

Dear Jan P. O., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a comfortable stay and that our service‑minded team provided the support you needed during your business trip. As a valued ALL – Accor Live Limitless Platinum member, your comments are especially important to us. We are grateful for your kind words regarding our team and your appreciation of our sustainability initiatives, which remain a key focus for us. At the same time, we truly appreciate your constructive feedback regarding the ease of access and the speed of the internet connection. Please be assured that these points have been noted and will be reviewed as part of our continuous efforts to enhance the overall guest experience. Thank you once again for your trust and support. We look forward to welcoming you back to Mercure Berau for an even more seamless and enjoyable stay. Warm regards, Maksum Aksan Damanik General Manager

Dear Ms. Eline P., Thank you very much for sharing such a detailed and thoughtful review of your stay with us. We are delighted to hear that Mercure Berau was a perfect place to unwind at the end of your journey and that you enjoyed the comfort of clean linens, a refreshing shower, and our in‑room amenities. It’s especially rewarding to know that you would choose to stay with us again should you return this way. We truly appreciate your kind words about our sustainability efforts. Your recognition of our initiatives to reduce plastic usage through refillable water jugs and multi‑use bathroom amenities means a great deal to us, as sustainability remains an important focus for our hotel. Thank you as well for acknowledging Olvi at the restaurant. We will be sure to share your lovely compliment with her—she will be delighted to know that her service made such a positive impression. We also appreciate your constructive feedback regarding the pasta dish. Your comment has been shared with our culinary team, as guest feedback is invaluable in helping us refine our menus while balancing local and international preferences. We’re grateful for your trust as an ALL – Accor Live Limitless Classic member and hope to welcome you back to Mercure Berau for another comfortable and restorative stay in the future. Warm regards, Maksum Aksan Damanik General Manager

Yth. Bapak A. Andry, Terima kasih telah meluangkan waktu untuk berbagi pengalaman menginap Anda bersama kami. Kami senang mengetahui bahwa Anda menikmati masa menginap yang sangat nyaman serta merasa puas dengan kebersihan dan kenyamanan kamar kami. Kami juga mengapresiasi apresiasi Anda terhadap pengakuan dan manfaat sebagai anggota ALL – Accor Live Limitless Gold, termasuk peningkatan kamar dan welcome amenity yang diberikan. Namun demikian, kami mohon maaf atas ketidaknyamanan yang Anda alami pada saat proses check‑in. Kami menyesalkan bahwa meskipun telah melakukan online check‑in, Anda masih harus menunggu cukup lama untuk mendapatkan kunci kamar, serta adanya kendala pada salah satu kartu kunci yang tidak dapat digunakan. Masukan ini telah kami sampaikan kepada tim terkait untuk memastikan proses kedatangan dan penanganan kartu kunci dapat berjalan lebih lancar di kemudian hari. Kami juga berterima kasih atas komentar positif Anda terkait kualitas Wi‑Fi, layanan concierge, serta inisiatif keberlanjutan yang kami terapkan. Umpan balik Anda sangat berarti bagi kami dalam upaya meningkatkan kualitas layanan secara berkelanjutan. Terima kasih telah memilih Mercure Berau. Kami berharap dapat kembali menyambut Anda untuk memberikan pengalaman menginap yang lebih baik lagi di masa mendatang. Hormat kami, Maksum Aksan Damanik General Manager

Dear Mr. Muchlis E., Thank you very much for your excellent feedback. We are truly delighted to hear that you enjoyed the room and were satisfied with all of our services. Your kind words and encouragement mean a great deal to our entire team. It is always our goal to provide the best possible experience for our guests, especially those traveling for business, and your appreciation motivates us to continue delivering high standards of comfort and service. We look forward to welcoming you back to Mercure Berau in the future. Warm regards, Maksum Aksan Damanik General Manager

Dear Mr. Montgomery E. and S. C., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to hear that our hotel met your expectations and looked just as beautiful as showcased in the photos. It’s great to know that you enjoyed the food and the overall atmosphere during your stay. We are especially pleased that you consider Mercure Berau the best hotel in the city and that you would choose to stay with us again should you return to Tanjung Redeb. Your kind words are a great motivation for our entire team to continue delivering memorable experiences. Thank you as well for your loyalty as an ALL – Accor Live Limitless Classic member. We truly appreciate your support and look forward to welcoming you back in the future for another delightful stay. Warm regards, Maksum Aksan Damanik General Manager