Mercure Berau 4 stars

Name: Mercure Berau - ALL
Address: Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur, BERAU, 77315, ID
Telephone: +625542712088
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 155 reviews

Best price
guarantee

30 30 photos/video

29 29 photos/video

Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur, 77315 BERAU, Indonesia

See rates

Mercure Berau

Hotel for travellers looking for local and authentic experiences

Come and stay at Mercure Berau and discover the local hotspots, from wondrous natural attractions to foodie destinations of East Kalimantan. After a day of wandering the city and getting to know the welcoming locality, choose from our rooms, suites or villas, and come home to your personal retreat. Elevate your spirit with delectable culinary delights or refreshments at our restaurant, lounge bar and pool bar, or stimulate your senses by making the most of our fitness center, massage and driving range.

Situated in Berau, our hotel is an ideal pitstop for your journey to the snorkeling and diving destination of Derawan. Golf enthusiasts will delight in the nearby golf driving range, where they can enjoy leisurely rounds amidst scenic surroundings.

It is our pleasure to have you with us. Whether you are here for business or leisure, our dedicated team strives to create an unforgettable experience for you. We hope that Mercure Berau becomes your home away from home in East Kalimantan.

Mr.Maksum Aksan DAMANIK, Hotel Management

Hotel extras

Offering variety of accommodations, from exclusive rooms to spacious villas
A convention hall on the 9th floor boasting an elevated Le 360° Multi function venue
A spacious ballroom and five meeting rooms with complete facilities
The hotel is located near a new and modern golf driving range
15-minute drive away from Kalimarau Airport

Our accommodation(s)

Room

Classic room - 1 queen size bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Single bed(s)
Views: City View

See availabilities

Room

Classic room - 2 single beds

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Single bed(s)
Views: City View

See availabilities

Room

Privilege room - 1 queen size bed

2 pers. max
31 m² / 333 sq ft

Bedding 1 x Single bed(s)
Views: City View
Accessible room

See availabilities

Room

Privilege room - 2 single beds

2 pers. max
31 m² / 333 sq ft

Bedding 1 x Single bed(s)
Views: City View

See availabilities

Suite

Junior Suite - 1 queen size bed

3 pers. max
43 m² / 462 sq ft

Bedding 1 x Single bed(s)
Views: City View

See availabilities

Suite

Suite - 1 king size bed

4 pers. max
140 m² / 1506 sq ft

Bedding 1 x Single bed(s)
Views: City View

See availabilities

Villa

Villa , 2 floors - 1 king size bed

3 pers. max
84 m² / 904 sq ft

Bedding 1 x Single bed(s)
Most of the accommodation: Duplex or Terrace

See availabilities

Room

Privilege room - 1 queen size bed

2 pers. max
31 m² / 333 sq ft

Bedding 1 x Single bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Berau

Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur
77315 BERAU
Indonesia

GPS:2.13818, 117.497997

+62 554 2712088

+62 554 2712345

TANJUNG REDEB

Ferries

Access: 3 km / 1.86 mi 15 min walk / 9 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

SANGGAM BISTRO

Dive in the rich culinary diversity of our restaurant, serving an array of scrumptious delicacies all day. Our menu carries international flavors, from comfort Western food and hearty Chinese cuisine, to Indonesian finest specialities.

POOL BAR

Non contractual photo

Kick back and relax at our Pool Bar, where you can indulge in calming moments. Overlooking the shimmering pool, it offers a delightful selection of light snacks and refreshing beverages to complement your day.

THE LOBBY LOUNGE

Welcoming you to Mercure Berau is The Lobby Lounge, offering an inspiring spot for you to recharge. With cosy decor and vibe, you can enjoy delectable light treats, as well as a wide selection of coffee blends and flavoured teas, brewed to perfection.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 465 m² / 5005 sq ft
Maximum seats capacity: 350
Maximum capacity for banquets: 120

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5 155 reviews

Steven S. Couples - 6/15/2026 Confirmed reviews ALL

This my 2nd time staying in mercure berau. I like the cleaness and the staff. We got upgraded to Villa Suite, which is very nice and spacious. The only problem is the mosquitos which mostly in the first floor. I suggest to put some electronic / uv mosquitos killer in the villa

Yth. Bapak Steven S., Terima kasih yang sebesar-besarnya atas kepercayaan Anda untuk kembali memilih Mercure Berau, serta atas waktu yang telah Anda luangkan untuk membagikan ulasan yang sangat detail. Kami sangat senang dapat kembali menyambut Bapak untuk kunjungan kedua dan mengetahui bahwa Anda tetap mengapresiasi kebersihan hotel, kenyamanan fasilitas, serta pelayanan dari tim kami. Kami juga senang bahwa Anda menikmati pengalaman menginap di Villa Suite yang kami sediakan. Namun demikian, kami mohon maaf atas ketidaknyamanan yang Bapak alami terkait adanya nyamuk, khususnya di area lantai pertama villa. Masukan serta saran Anda mengenai penggunaan alat pengendali nyamuk elektronik/UV sangat kami hargai dan telah kami teruskan kepada tim Engineering dan Housekeeping untuk ditindaklanjuti sebagai bagian dari peningkatan kualitas layanan kami. Sebagai member ALL – Accor Live Limitless dengan status Platinum, masukan Anda memiliki arti yang sangat penting bagi kami. Kami berkomitmen untuk terus meningkatkan pengalaman menginap Anda agar semakin nyaman dan berkesan. Kami sangat menghargai dukungan Anda dan menantikan kesempatan untuk kembali menyambut Bapak pada kunjungan berikutnya dengan pengalaman yang lebih sempurna. Hormat kami, Maksum Aksan Damanik General Manager

Ng W. L. Families - 6/12/2026 Confirmed reviews ALL

The hotel provided an amazing accommodation for me to catch my morning flight from Berau back to Jakarta after a tiring dive trip in Maratua Island. The hotel beds were comfortable, the restaurant served good food and the room was incredibly well-maintained.

Yth. Bapak Aswadi Dona Wijaya, Terima kasih yang sebesar-besarnya atas penilaian sempurna serta ulasan positif yang telah Anda berikan mengenai pengalaman menginap di Mercure Berau. Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap serta mengapresiasi desain dan kualitas bangunan hotel kami. Kepuasan Anda merupakan kebanggaan bagi kami, terlebih sebagai member ALL – Accor Live Limitless. Apresiasi yang Anda berikan menjadi motivasi bagi seluruh tim kami untuk terus menjaga dan meningkatkan kualitas pelayanan. Kami berharap dapat kembali menyambut Bapak di Mercure Berau pada kesempatan berikutnya. Hormat kami, Maksum Aksan Damanik General Manager

Elena V. R. Couples - 6/9/2026 Confirmed reviews ALL

We loved our stay. The room was great and the bed was so comfortable that had a great night sleep. The staff was very kind, friendly and helpful. We also really enjoyed the breakfast

Dear Ms. Elena V. R., Thank you very much for your outstanding rating and for sharing such a wonderful review of your stay at Mercure Berau. We are truly delighted to learn that you had an enjoyable and comfortable stay with us. It is especially rewarding to know that you found your room comfortable, had a restful night’s sleep, and appreciated the quality of our breakfast offerings. Your kind words regarding the friendliness and helpfulness of our team mean a great deal to us, as delivering warm and attentive service is at the heart of what we do. As a valued ALL – Accor Live Limitless Classic member, your recognition is particularly meaningful and greatly motivates us to continuously provide exceptional experiences. We sincerely look forward to welcoming you again for another memorable stay in the heart of Berau. Warm regards, Maksum Aksan Damanik General Manager

Muhamad R. Families - 5/18/2026 Confirmed reviews ALL

sangat Enjoy

Yth. Bapak Muhamad R., Terima kasih banyak atas ulasan positif dan penilaian tinggi yang Anda berikan untuk Mercure Berau. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman menginap bersama keluarga, khususnya terkait kenyamanan fasilitas, kebersihan hotel, serta keramahan tim kami. Apresiasi Anda terhadap perhatian staf kami dalam memastikan kepuasan tamu juga sangat berarti bagi kami. Di sisi lain, kami mohon maaf atas kendala yang Anda alami terkait kecepatan koneksi WiFi. Masukan ini menjadi perhatian kami untuk segera ditindaklanjuti demi meningkatkan kenyamanan tamu di masa mendatang. Kami berharap dapat menyambut Anda dan keluarga kembali untuk pengalaman menginap yang lebih sempurna di kunjungan berikutnya. Hormat kami, Maksum Aksan Damanik General Manager

Drg T. P. S. Families - 5/18/2026 Confirmed reviews ALL

My stay at Mercure Berau was truly beyond expectations. ✨ As someone who works in the healthcare field, I deeply appreciate not only professionalism and efficiency, but also sincerity in hospitality — and Mercure Berau delivered both beautifully. From the moment I arrived, I was warmly welcomed with genuine kindness and thoughtful attention. I was pleasantly surprised with a complimentary room upgrade, a lovely welcome cake, and the opportunity to be personally greeted by the manager. Such gestures may seem simple, yet they reflect a strong culture of care, respect, and hospitality excellence. What touched me the most was the warmth and humility of the team. Despite being a newly opened hotel, the service already carries the spirit of a well-established international hospitality standard, while still maintaining the heartfelt charm of local Indonesian warmth. 🌿 I sincerely pray that Mercure Berau continues to grow, flourish, and become one of the proud hospitality icons of Berau and East Kalimantan. The potential is truly remarkable. ✨ Thank you once again to the entire Mercure Berau team for making my stay feel not only comfortable, but genuinely memorable. (Drg.T..P. S.- RSUp fatmawati jakarta selatan🌷)

Yth. Drg. T. P., S., Terima kasih yang sebesar-besarnya atas ulasan luar biasa yang Anda bagikan mengenai pengalaman menginap di Mercure Berau. Kami sungguh merasa terhormat dan sangat terharu membaca setiap kata yang Anda sampaikan. Mengetahui bahwa Anda—seorang profesional di bidang kesehatan—dapat merasakan ketulusan, perhatian, dan kualitas pelayanan yang kami upayakan, merupakan penghargaan yang sangat berarti bagi seluruh tim kami. Kami percaya bahwa keramahan yang tulus dan perhatian terhadap detail adalah inti dari pengalaman menginap yang berkesan, dan kami sangat senang hal tersebut dapat Anda rasakan. Kami juga sangat mengapresiasi bagaimana Anda menyoroti sambutan hangat, room upgrade, welcome cake, serta kesempatan untuk berinteraksi langsung dengan manajemen. Bagi kami, momen-momen kecil tersebut memang kami hadirkan dengan sepenuh hati untuk menciptakan pengalaman yang istimewa bagi setiap tamu. Ucapan dan doa baik Anda agar Mercure Berau terus berkembang dan menjadi kebanggaan di Kalimantan Timur sungguh menjadi motivasi besar bagi kami untuk terus meningkatkan kualitas layanan dan fasilitas kami ke depannya. Sekali lagi, terima kasih telah mempercayakan kunjungan Anda kepada kami. Kami akan dengan senang hati menyambut kembali kedatangan Anda dan keluarga untuk pengalaman menginap yang tak kalah berkesan di masa mendatang. Hormat kami, Maksum Aksan Damanik General Manager

Web-users rating

Other web-users rate our hotel

35 reviews 8.6/10 Location
141 reviews 9.5/10 Room
136 reviews 9.5/10 Service
98 reviews 9.6/10 Cleanliness
85 reviews 9.2/10 Amenities
82 reviews 9.6/10 Vibe
76 reviews 9.2/10 Food
45 reviews 9/10 Breakfast

11 reviews 9.3/10 Room
12 reviews 9.4/10 Service
8 reviews 8.7/10 Amenities
6 reviews 9.4/10 Vibe

14 reviews 9.2/10 Room
8 reviews 9.5/10 Service
7 reviews 9.7/10 Cleanliness
7 reviews 9.1/10 Amenities
6 reviews 9.2/10 Food

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate