Mercure Berau 4 stars

Yth. Bapak Bondan K. U., Terima kasih yang sebesar-besarnya atas ulasan positif yang telah Bapak berikan mengenai pengalaman menginap di Mercure Berau. Kami sangat senang mengetahui bahwa Bapak menikmati pengalaman menginap yang nyaman serta mengapresiasi keramahan tim kami, kebersihan kamar, dan suasana hotel yang tenang. Kepuasan tamu merupakan prioritas U. kami, dan apresiasi seperti yang Bapak sampaikan menjadi motivasi bagi seluruh tim untuk terus memberikan pelayanan terbaik. Sebagai member ALL – Accor Live Limitless Classic, kami juga sangat menghargai kepercayaan dan loyalitas Bapak kepada jaringan Accor. Senang mengetahui bahwa berbagai aspek selama menginap, mulai dari kedatangan, kenyamanan kamar, sarapan, hingga proses keberangkatan, dapat memberikan pengalaman yang menyenangkan. Kami berharap dapat kembali menyambut Bapak di Mercure Berau pada kunjungan berikutnya untuk pengalaman menginap yang sama berkesannya. Hormat kami, Maksum Aksan Damanik General Manager

Dear Mr. Philipp B., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Mercure Berau. We are delighted to learn that you had such an enjoyable experience and that you appreciated our facilities, cleanliness, and the friendliness of our team. It is especially rewarding to know that our staff made your check-in experience smooth and contributed to making your stay memorable. We are also pleased to hear that you found the ALL App easy to use and that your experience as an ALL – Accor Live Limitless Gold member met your expectations. Your recognition of our sustainability initiatives is particularly meaningful, as we remain committed to implementing responsible practices that contribute positively to our environment and community. Your kind words and recommendation are truly appreciated and serve as great motivation for our entire team to continue delivering exceptional hospitality. We look forward to welcoming you back to Mercure Berau for another memorable stay in the near future. Warm regards, Maksum Aksan Damanik General Manager

Dear Ms. Tini S. L., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Mercure Berau. We are truly delighted to know that you had a comfortable and enjoyable stay with us. It is especially rewarding to hear your compliments about the cleanliness of Room 666 and our facilities throughout the hotel, from the lobby and restaurants to the public areas. Knowing that our hotel continues to feel fresh and well-maintained means a great deal to us. We are also pleased to learn that our team's attentiveness and hospitality encouraged you to extend your stay. Your special recognition of Vivi, Fini, Dede, Rashid Iqbal, and James is sincerely appreciated. We will be delighted to share your kind words with them, as such recognition serves as a wonderful motivation for our team to continue delivering exceptional service. As a valued ALL – Accor Live Limitless Classic member, we are grateful to know that the recognition you received during your stay met your expectations. We also appreciate your positive comments regarding our sustainability initiatives and your dining experience at Le360 Rooftop Bar & Lounge. Thank you once again for your generous feedback and support. We look forward to welcoming you back to Mercure Berau for another memorable stay in the near future. Warm regards, Maksum Aksan Damanik General Manager

Dear Mr. Tjek J., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Berau. We are delighted to know that you found your stay clean, comfortable, and excellent overall. It is particularly rewarding to hear your appreciation for the cleanliness of our hotel and the helpful service provided by our team. We would also like to thank you for recognizing our reception team. Your kind words will certainly be shared with them, as such recognition serves as a great motivation to continue delivering warm and attentive hospitality. As a valued ALL – Accor Live Limitless Classic member, your feedback is highly appreciated and helps us continuously enhance the guest experience. We sincerely look forward to welcoming you back to Mercure Berau for another enjoyable stay in the near future. Warm regards, Maksum Aksan Damanik General Manager

Yth. Bapak Ridwan C., Terima kasih atas waktu yang telah Anda luangkan untuk berbagi pengalaman menginap di Mercure Berau. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman menginap yang nyaman dan menilai bahwa seluruh layanan kami berjalan dengan baik. Apresiasi Anda terhadap kinerja seluruh tim kami merupakan kebanggaan tersendiri, dan dengan senang hati akan kami sampaikan kepada seluruh tim sebagai bentuk motivasi. Sebagai member ALL – Accor Live Limitless Gold, kepercayaan dan penilaian Anda sangat berarti bagi kami untuk terus menjaga dan meningkatkan kualitas pelayanan. Kami berharap dapat kembali menyambut Bapak di Mercure Berau pada kesempatan berikutnya dengan pengalaman yang tidak kalah menyenangkan. Hormat kami, Maksum Aksan Damanik General Manager