Mercure Berau 4 stars

Name: Mercure Berau - ALL
Address: Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur, BERAU, 77315, ID
Telephone: +625542712088
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 48 reviews

Best price
guarantee

26 26 photos/video

25 25 photos/video

Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur, 77315 BERAU, Indonesia

See rates

Mercure Berau

Hotel for travellers looking for local and authentic experiences

Come and stay at Mercure Berau and discover the local hotspots, from wondrous natural attractions to foodie destinations of East Kalimantan. After a day of wandering the city and getting to know the welcoming locality, choose from our rooms, suites or villas, and come home to your personal retreat. Elevate your spirit with delectable culinary delights or refreshments at our restaurant, lounge bar and pool bar, or stimulate your senses by making the most of our fitness center, massage and driving range.

Situated in Berau, our hotel is an ideal pitstop for your journey to the snorkeling and diving destination of Derawan. Golf enthusiasts will delight in the nearby golf driving range, where they can enjoy leisurely rounds amidst scenic surroundings.

It is our pleasure to have you with us. Whether you are here for business or leisure, our dedicated team strives to create an unforgettable experience for you. We hope that Mercure Berau becomes your home away from home in East Kalimantan.

Mr.Maksum Aksan DAMANIK, Hotel Management

Hotel extras

Offering variety of accommodations, from exclusive rooms to spacious villas
A convention hall on the 9th floor boasting an elevated Le 360° Multi function venue
A spacious ballroom and five meeting rooms with complete facilities
The hotel is located near a new and modern golf driving range
15-minute drive away from Kalimarau Airport

Our accommodation(s)

Room

Classic room - 1 queen size bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Single bed(s)
Views: City View

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Classic room - 2 single beds

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Single bed(s)
Views: City View

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege room - 1 queen size bed

2 pers. max
31 m² / 333 sq ft

Bedding 1 x Single bed(s)
Views: City View
Accessible room

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege room - 2 single beds

Non contractual photo

2 pers. max
31 m² / 333 sq ft

Bedding 1 x Single bed(s)
Views: City View

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Junior Suite - 1 queen size bed

3 pers. max
43 m² / 462 sq ft

Bedding 1 x Single bed(s)
Views: City View

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Suite - 1 king size bed

4 pers. max
140 m² / 1506 sq ft

Bedding 1 x Single bed(s)
Views: City View

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Villa

Villa , 2 floors - 1 king size bed

3 pers. max
84 m² / 904 sq ft

Bedding 1 x Single bed(s)
Most of the accommodation: Duplex or Terrace

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege room - 1 queen size bed

2 pers. max
31 m² / 333 sq ft

Bedding 1 x Single bed(s)
Views: City View
Accessible room

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Berau

Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur
77315 BERAU
Indonesia

GPS:2.13818, 117.497997

+62 554 2712088

+62 554 2712345

TANJUNG REDEB

Ferries

Access: 3 km / 1.86 mi 15 min walk / 9 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

SANGGAM BISTRO

Dive in the rich culinary diversity of our restaurant, serving an array of scrumptious delicacies all day. Our menu carries international flavors, from comfort Western food and hearty Chinese cuisine, to Indonesian finest specialities.

POOL BAR

Non contractual photo

Kick back and relax at our Pool Bar, where you can indulge in calming moments. Overlooking the shimmering pool, it offers a delightful selection of light snacks and refreshing beverages to complement your day.

THE LOBBY LOUNGE

Welcoming you to Mercure Berau is The Lobby Lounge, offering an inspiring spot for you to recharge. With cosy decor and vibe, you can enjoy delectable light treats, as well as a wide selection of coffee blends and flavoured teas, brewed to perfection.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 465 m² / 5005 sq ft
Maximum seats capacity: 350
Maximum capacity for banquets: 120

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 48 reviews

Charles P. L. Business - 1/7/2026 Confirmed reviews ALL

The staff is very friendly and helpfull especially when i was in trouble. Quick in respond eventhough they have many guests coming over. The room is very cozy and comfortable. The food is also very tasty and have many variations. The best hotel in town

Dear Charles, Thank you so much for your wonderful review! We are happy to hear that you had a fantastic experience during your stay at Mercure Berau, especially our staffs meet your expectation and also about your room and food. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your thoughts. We look forward to the opportunity of welcoming you back for another memorable stay in the future! Best Regards, Maksum Aksan Damanik - General Manager

Dwi C. S. Families - 1/6/2026 Confirmed reviews ALL

I stayed for 9 nights, and some of the breakfast and food items were stale and unpleasant tasting. Room supplies such as cool bars, coffee, and toothbrushes were incomplete. On several occasions, housekeeping staff refused to provide these items, stating that they were only for the beginning of the stay. Housekeeping requests were very difficult to fulfill, requiring multiple requests and taking several hours to arrive. Laundry was dropped off in the morning but not delivered until the evening, disrupting sleep and sometimes affecting the next day. The receptionist and staff were unfriendly. The pool was unclean, and many people were smoking around it, making it uncomfortable for sports activities and children. I was once refused a ride to the parking lot by the valet or security staff. There are still a few more complaints I’m too lazy to write about.

Frank B. E. Solo - 12/7/2025 Confirmed reviews ALL

Well located

Dear Mr. Frank B. E., Thank you for taking the time to share your feedback during your recent stay at Mercure Berau. We were delighted to read that you had an excellent stay with at Mercure Berau and particularly value our hotel. We have informed out IT to investigate in regards of the Wifi. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. We look forward to welcoming you back in the very near future at Mercure Berau. Regards, Maksum Aksan Damanik General Manager

W. W. Solo - 11/18/2025 Confirmed reviews ALL

Staff good Room execellent Food dining must improved for menu and flavor

Dear Mr. W., Thank you for taking the time to share your feedback during your recent stay at Mercure Berau. We were delighted to read that you had an excellent stay with at Mercure Berau and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team, specially to our Executive Chef in regards of the menu and flavor. We look forward to welcoming you back in the very near future at Mercure Berau. Regards, Maksum Aksan Damanik General Manager

Mandar P. V. Business - 11/16/2025 Confirmed reviews ALL

There are used sleeper. Bathroom accessaries not provided to 2nd day. No hot water in 2nd day. Breakfast veriety not good.

Dear Mandar P. V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Regards, Maksum Aksan Damanik General Manager

Web-users rating

Other web-users rate our hotel

13 reviews 5.2/10 Location
38 reviews 8.1/10 Room
36 reviews 9.1/10 Service
28 reviews 9.1/10 Vibe
27 reviews 7.8/10 Cleanliness
13 reviews 7.8/10 Breakfast
8 reviews 6.2/10 Comfort
7 reviews 9.7/10 Value

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.