Mercure Berau 4 stars

Yth. Bapak Muhamad R., Terima kasih banyak atas ulasan positif dan penilaian tinggi yang Anda berikan untuk Mercure Berau. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman menginap bersama keluarga, khususnya terkait kenyamanan fasilitas, kebersihan hotel, serta keramahan tim kami. Apresiasi Anda terhadap perhatian staf kami dalam memastikan kepuasan tamu juga sangat berarti bagi kami. Di sisi lain, kami mohon maaf atas kendala yang Anda alami terkait kecepatan koneksi WiFi. Masukan ini menjadi perhatian kami untuk segera ditindaklanjuti demi meningkatkan kenyamanan tamu di masa mendatang. Kami berharap dapat menyambut Anda dan keluarga kembali untuk pengalaman menginap yang lebih sempurna di kunjungan berikutnya. Hormat kami, Maksum Aksan Damanik General Manager

Yth. Drg. T. P., S., Terima kasih yang sebesar-besarnya atas ulasan luar biasa yang Anda bagikan mengenai pengalaman menginap di Mercure Berau. Kami sungguh merasa terhormat dan sangat terharu membaca setiap kata yang Anda sampaikan. Mengetahui bahwa Anda—seorang profesional di bidang kesehatan—dapat merasakan ketulusan, perhatian, dan kualitas pelayanan yang kami upayakan, merupakan penghargaan yang sangat berarti bagi seluruh tim kami. Kami percaya bahwa keramahan yang tulus dan perhatian terhadap detail adalah inti dari pengalaman menginap yang berkesan, dan kami sangat senang hal tersebut dapat Anda rasakan. Kami juga sangat mengapresiasi bagaimana Anda menyoroti sambutan hangat, room upgrade, welcome cake, serta kesempatan untuk berinteraksi langsung dengan manajemen. Bagi kami, momen-momen kecil tersebut memang kami hadirkan dengan sepenuh hati untuk menciptakan pengalaman yang istimewa bagi setiap tamu. Ucapan dan doa baik Anda agar Mercure Berau terus berkembang dan menjadi kebanggaan di Kalimantan Timur sungguh menjadi motivasi besar bagi kami untuk terus meningkatkan kualitas layanan dan fasilitas kami ke depannya. Sekali lagi, terima kasih telah mempercayakan kunjungan Anda kepada kami. Kami akan dengan senang hati menyambut kembali kedatangan Anda dan keluarga untuk pengalaman menginap yang tak kalah berkesan di masa mendatang. Hormat kami, Maksum Aksan Damanik General Manager

Dear Mr. Frederico F., Thank you very much for taking the time to share your detailed feedback following your recent stay at Mercure Berau. We are truly delighted to hear that you found our hotel clean and comfortable, and that you enjoyed the spacious room, as well as the friendliness and helpfulness of our team. It is also wonderful to know that you appreciated the variety and taste of our breakfast, as well as the ease and flexibility of booking through the Accor ALL App. As a valued ALL – Accor Live Limitless Platinum member, your recognition means a great deal to us. At the same time, we sincerely appreciate your constructive feedback regarding the WiFi speed and ease of access. Please be assured that your comments have been noted and shared with the relevant team for review, as we continuously strive to enhance our facilities and overall guest experience. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to Mercure Berau for another pleasant and seamless stay. Warm regards, Maksum Aksan Damanik General Manager

Dear Capt. J. T. Y. L., Thank you for taking the time to share your experience at Mercure Berau. We are delighted to hear that you found your room clean and comfortable during your stay. As a valued ALL – Accor Live Limitless Silver member, we truly appreciate your trust and support. Your positive feedback is a great motivation for our team to continue maintaining high standards of service and facilities. We look forward to welcoming you back on your next visit for another pleasant stay. Warm regards, Maksum Aksan Damanik General Manager

Dear Jan P. O., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a comfortable stay and that our service‑minded team provided the support you needed during your business trip. As a valued ALL – Accor Live Limitless Platinum member, your comments are especially important to us. We are grateful for your kind words regarding our team and your appreciation of our sustainability initiatives, which remain a key focus for us. At the same time, we truly appreciate your constructive feedback regarding the ease of access and the speed of the internet connection. Please be assured that these points have been noted and will be reviewed as part of our continuous efforts to enhance the overall guest experience. Thank you once again for your trust and support. We look forward to welcoming you back to Mercure Berau for an even more seamless and enjoyable stay. Warm regards, Maksum Aksan Damanik General Manager