Mercure Berau 4 stars

Dear Ms. Alma N. L., Thank you for taking the time to share your feedback regarding your stay at Mercure Berau. We are delighted to know that you enjoyed the atmosphere and facilities of our hotel and that our service contributed positively to your experience. Your kind words are truly appreciated and serve as great encouragement for our team. At the same time, we sincerely apologize that your request regarding the bed arrangement for the following day was not followed up as carefully as it should have been. We appreciate you bringing this to our attention, and your feedback has been shared with the relevant team to ensure better communication and follow-through on guest requests in the future. Thank you once again for your understanding and valuable feedback. We are pleased to know that, overall, you had an enjoyable stay, and we look forward to welcoming you back to Mercure Berau for another memorable experience. Warm regards, Maksum Aksan Damanik General Manager

Dear Ms. Vicky T., Thank you very much for taking the time to share your feedback regarding your stay at Mercure Berau. We are delighted to know that you enjoyed your stay with us and that our team’s friendly and welcoming hospitality made a positive impression on you. Your kind words about our staff are truly appreciated and will be shared with the team as encouragement to continue delivering exceptional service. We are also pleased to learn that you enjoyed the cleanliness of our facilities, the comfort of your accommodation, and the overall experience during your visit. At the same time, we appreciate your comments regarding the food offerings. Feedback such as yours helps us continuously refine and enhance our guest experience. As a valued ALL – Accor Live Limitless Classic member, your feedback is especially important to us. Thank you for your support and recommendation. We look forward to welcoming you back to Mercure Berau for another enjoyable stay in the near future. Warm regards, Maksum Aksan Damanik General Manager

Dear Mr. Kotaro T., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Berau. First and foremost, we sincerely apologize for the inconvenience and frustration you experienced concerning our payment procedures during your stay. We fully understand how being asked to make payment separately for additional services, particularly while enjoying your personal time, could affect the overall guest experience. We truly appreciate your thoughtful comments regarding the use of a credit card deposit at check-in and the ability to charge services directly to the room for settlement upon departure. Your feedback is valuable and has been shared with our management team for review as we continuously evaluate ways to enhance guest convenience while maintaining our operational standards. We are also grateful for your observations regarding family accommodation options. We understand the importance of clear and accurate information when planning family travel, and your suggestion will help us improve the way room configurations and villa options are communicated to future guests. At the same time, we are pleased to know that you enjoyed the comfort of your accommodation, the cleanliness of the hotel, our breakfast offerings, and the overall quality of our facilities. We also appreciate your recommendation despite the concerns you encountered. As a valued ALL – Accor Live Limitless Classic member, your feedback is especially important to us. Thank you for bringing these matters to our attention and helping us identify opportunities for improvement. We hope to have the pleasure of welcoming you and your family back to Mercure Berau and providing a smoother and even more enjoyable experience in the future. Warm regards, Maksum Aksan Damanik General Manager

Yth. Bapak Imran h., Terima kasih yang sebesar-besarnya atas ulasan yang sangat positif mengenai pengalaman menginap Anda di Mercure Berau. Kami sangat senang mengetahui bahwa keramahan dan sikap membantu dari tim Front Office kami memberikan kesan yang baik serta membuat masa tinggal Anda terasa nyaman. Ulasan seperti ini merupakan penghargaan yang sangat berarti bagi seluruh tim kami, karena memberikan pelayanan yang hangat dan profesional memang menjadi prioritas utama kami. Kami juga berterima kasih atas apresiasi Anda terhadap kenyamanan kamar, kebersihan hotel, serta layanan Concierge. Pengakuan khusus terhadap tim Front Desk akan kami sampaikan kepada mereka sebagai motivasi untuk terus memberikan pelayanan terbaik kepada setiap tamu. Di sisi lain, kami mencatat masukan Anda terkait konektivitas di kamar serta variasi sarapan. Kami menghargai feedback tersebut dan akan menjadikannya sebagai perhatian untuk terus meningkatkan kualitas produk dan layanan kami. Sebagai member ALL – Accor Live Limitless Classic, dukungan dan kepercayaan Anda sangat berarti bagi kami. Kami merasa terhormat mengetahui bahwa Mercure Berau dan jaringan Accor akan menjadi pilihan Anda pada kunjungan mendatang. Kami berharap dapat kembali menyambut Bapak di Mercure Berau untuk pengalaman yang sama menyenangkannya di masa depan. Hormat kami, Maksum Aksan Damanik General Manager

Dear Ms. Katherine Vickers, Thank you very much for taking the time to share such a wonderful review of your stay at Mercure Berau. We are truly delighted to know that you enjoyed a comfortable and memorable stay with us. It is especially rewarding to hear that you appreciated the cleanliness of our hotel and room, the comfort of our beds and pillows, as well as the quality of our breakfast and dinner offerings. Your kind words about our team mean a great deal to us. Creating a warm welcome and ensuring our guests feel comfortable from the moment they arrive is what we strive for every day. We would also like to extend our sincere thanks for your special recognition of Abit in our restaurant. We will be delighted to share your compliments with him. Knowing that he made you feel like family is exactly the kind of hospitality experience we aim to provide. Thank you once again for choosing Mercure Berau. We sincerely look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Maksum Aksan Damanik General Manager