里约热内卢博塔福古诺富特酒店

里约热内卢博塔福古诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 634 评论

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酒店其他优惠

  • 酒店允许 16 岁及以下儿童免费与父母同住一间客房

  • 活动室可容纳最多 250 人

  • 靠近多个旅游景点和市中心

  • 可携带宠物入住酒店(收费)

  • 驱车 13 分钟即可抵达里约热内卢桑托斯杜蒙特机场

安心悦界(ALLSAFE)认可酒店

酒店位置

里约热内卢博塔福古诺富特酒店

Praia De Botafogo, 330, Botafogo
22250040 里约热内卢
巴西

GPS:-22.9457, -43.1825

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

365

365 餐厅全天候营业,整个酒店内均可送餐,让您充分享受随时随地开怀大吃的自由。

我们的客房

诺富特客房空间宽敞、设计现代、功能多样,可以完美地满足您的所有需要,是悠闲生活的上佳之选。

客房

办公客房 - 改造成办公室的公寓,不提供床

  • 最多人数: 2
  • 面积: 25 / 269 sq ft
  • 办公桌

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  634 评论

TripAdvisor 评级  4.0/5  441 评论

Unacceptable problem with payment

Tripadvisor 评级 2.0/5

Quest50533121632 商务住宿 - 经 TripAdvisor 认证的评论

The Novotel in Botafogo did not accept my international credit card (from the US). I have used this card for years and never had any issues. I noticed that some credit card machines from the "rede" vendor in Brazil did not accept my card. However, a hotel such as this should have alternative options for payment. I actually had to go to a bank and withdraw the full amount of my stay and pay in cash, which is unbelievable in 2022. Again, this is *not* a cheap hotel, so this type of problem should not happen. I was lucky because I have a Brazilian bank account, otherwise I would have to find another hotel. For reference, my card was accepted at both the small supermarket and restaurant close to the hotel. I was considering having dinner at the hotel but couldn't, so this is definitely hurting your business. Next time I am in Rio I will call the hotel in advance and ask about the credit card machine. If things hadn't change I'll look for another option.

Thank you for telling us about the problems during your stay. We will identify with the credit card company the reason for the refusal. Our team will be concerned that these problems will not occur again. We appreciate your review. Ronaldo Grapiglia Gerente Geral

Comfortable and Clean Rooms

Tripadvisor 评级 3.0/5

phillyyoursilly Couples - 经 TripAdvisor 认证的评论

We stayed here for our final 3 nights in Rio after moving over from Copa area. We have a mixed review on the stay. Pros: the rooms were clean and comfortable. This is definitely incredibly important! The bed was very comfortable. House keeping was such a nice service to have each day, as a lot of hotels have actually moved away from daily house keeping. They also service breakfast as well which is also a major plus. Cons: our check in experience was rough. We actually checked in online the day before thinking it would be easy. When we arrived the next morning we dropped our bags and they said as soon as the room is ready they would let us know. We never heard back, and when we returned in the afternoon we had to go through the entire check in process all over again. Following that we also could not have keys made for the room causing more of a delay. Not having irons and ironing board was a major inconvenience. When you are on a trip and living out of a suitcase that iron is crucial. When I tried to get one from the front they didn’t have a board to go with so there really wasn’t a whole lot I could do. Next, unless you have a beach facing view the views are not that glamorous (not a deal breaker, but it’s a con). Lastly, the TV only had one channel in English which was CNN, and this type of tv is unable to change the audio language like many of the newer smart TVs (also not a deal breaker, but a con for those that don’t speak the language while on vacation). All in all we had a clean and comfortable room, but there were some cons for us.

We receive your assessment and together with our team we will evaluate opportunities for improvement.

Comfortable and clean rooms!

Tripadvisor 评级 5.0/5

luizcaeiro Couples - 经 TripAdvisor 认证的评论

I’m a customer of Accor Network! Third time I’ve been in this Hotel! While some Hotels let the rooms being degradate, Novotel keeps the rooms cleaned and very comfortable! We loved to stay here! Sure we’re going to come back

Agradecemos a sua avaliação

It was fair enough, not great

Tripadvisor 评级 2.0/5

networks2021 商务住宿 - 经 TripAdvisor 认证的评论

The only reason this Hotel still alive is because of its privileged view. Staff isn't prepare, Manager has no approach, I had to wait 3 hours to be checked in. Not even a coutesy coffee offered . Definately needs to work more in hospitality. Still, all surrounds ammenities pays the price.

Thanks for taking the time to review us. We regret the lack of hospitality from our team. Your evaluation will be a reason for us to improve our training Thank you very much

Rude staff

Tripadvisor 评级 2.0/5

crsbrz 商务住宿 - 经 TripAdvisor 认证的评论

The main reason I usually choose this Hotel is because is new, well maintained and mainly well located, close to one of the most beautiful views of Rio de Janeiro. There are plenty bars, restaurantes, malls around and the metro is few blocks away. This is my third time at Novotel RJ Praia de Botafogo and it is the third time it calls my attention how unfriendly and disrespectful the staff are. I do not record the name of the employee but I called on the 24th at 21:00 asking for ice cream and whoever answer the phone was extremely impolite. When I received the ice cream was even worse. I'm a big fan of Accor hotels but it is time to train and choose better employees at Novotel RJ Praia de Botafogo. I know few people that stayed at the same hotel and complained about the same thing.

Agradecemos a sua avaliação Suas obervações serão motivo de forte treinamento, para retomarmos o nosso alto nível de satisfação

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 232 评论 9.4/10 位置
  • 360 评论 6.8/10 房间
  • 327 评论 7.4/10 服务
  • 19 评论 5/10 上网
  • 213 评论 7.4/10 早餐
  • 140 评论 6/10 清洁度
  • 97 评论 7.8/10 设施
  • 82 评论 3.4/10 性价比

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