Caro hóspede, Muito obrigado por partilhar a sua experiência connosco! Ficamos muito satisfeitos por saber que teve uma estadia confortável e que apreciou a limpeza do hotel, a nossa localização e a simpatia da nossa equipa. Esperamos ter o prazer de recebê-lo novamente muito em breve no Mercure Madrid Centro. Com os melhores cumprimentos, A equipa do Mercure Madrid Centro

Dear Arnaldo, Thank you for sharing your feedback and for your 7/10 rating. We are pleased to know that you enjoyed our convenient location and found your room comfortable. We are, however, sorry to hear that the daily cleaning did not meet your expectations. We will share your comments with our Housekeeping team, as maintaining the highest standards of cleanliness is very important to us. We also regret that the welcome amenity in your room was not as you expected. We truly appreciate your loyalty to Mercure hotels and understand your disappointment regarding the welcome detail and the fact that only one bottle of water was provided for two guests. We hope to have the opportunity to welcome you back and provide you with an improved experience. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Agradecemos sinceramente por compartilhar sua experiência e por suas palavras tão gentis. Ficamos muito satisfeitos em saber que apreciou o atendimento de nossa equipe na recepção, o conforto do quarto e o upgrade oferecido. É uma grande satisfação saber que sua estadia no Mercure Madrid Centro foi tão agradável e que tudo esteve à altura das suas expectativas. Esperamos ter o prazer de recebê-lo novamente em uma próxima visita a Madrid. Atenciosamente, A equipe do Mercure Madrid Centro

Estimadocliente: Muchas gracias por compartir su valoración y por destacar nuestra excelente ubicación. Nos alegra saber que la localización del hotel contribuyó a que su estancia fuera más cómoda y agradable, permitiéndole disfrutar de Madrid y de sus principales puntos de interés. Esperamos tener el placer de recibirle de nuevo muy pronto en Mercure Madrid Centro. Un cordial saludo, Mercure Madrid Centro

Dear João P., Thank you very much for your outstanding 10/10 rating and for taking the time to share such wonderful feedback. We are truly delighted to know that your stay met your expectations of the Mercure brand. It is especially rewarding to hear your kind words about our team. Your compliments regarding their attentiveness, patience, and willingness to help with all your requests will certainly be shared with them. We are also pleased that you enjoyed the comfort and cleanliness of your room, the quality of our breakfast, and our convenient location, close to Atocha Station, El Retiro Park, the Prado Museum, and many excellent restaurants. It was a real pleasure to have you as our guest, and we sincerely hope to welcome you back to Mercure Madrid Centro on your next visit to Madrid. Warm regards, Marta Ruiz Front Office Manager Mercure Madrid Centro

Dear Mariana, Thank you very much for your wonderful 9/10 rating and for your kind comments. We are delighted to know that you enjoyed the vibrant neighborhood, appreciated the attentiveness of our team, and found the cleanliness of the hotel to be excellent. We would also like to sincerely thank you for your loyalty as a valued Gold member. Your continued trust means a great deal to us, and it is always a pleasure to welcome you. We look forward to seeing you again soon at Mercure Madrid Centro. Warm regards, Marta Ruiz Front Office Manager Mercure Madrid Centro

Dear Maria, Thank you very much for your wonderful 10/10 review. We are delighted to know that you had such a comfortable stay and that you appreciated the attentiveness of our team, the comfort of your room, our excellent location, and our breakfast. Your kind words are a great source of motivation for all of us, and we truly appreciate you taking the time to share your experience. It was a pleasure to welcome you to Mercure Madrid Centro, and we hope to have the opportunity to host you again on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Dear Tatiana, Thank you very much for taking the time to share your experience and for your excellent 9/10 rating. We are delighted to know that you enjoyed our convenient location, your room, the cleanliness of the hotel, and the friendliness of our team. It is always rewarding to receive such positive feedback. We also sincerely appreciate your comments regarding the noise coming from the kitchen during breakfast service. We are sorry that this affected your experience. Please be assured that we will share your observations with our breakfast team so they can be more mindful of the noise and keep the kitchen door closed whenever possible to ensure a more peaceful atmosphere for our guests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Madrid Centro on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Dear Paulo, Thank you very much for your wonderful 10/10 review. We are delighted to know that you had an excellent experience with us and that you found the hotel comfortable, peaceful, and ideally located for your visit to Madrid. Your kind words about our team mean a great deal to us. We are especially pleased to hear that you appreciated the efficiency, friendliness, and availability of our staff, as providing warm and attentive service is one of our top priorities. Thank you once again for choosing Mercure Madrid Centro. We hope to have the pleasure of welcoming you back on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Dear Jose E., Thank you for taking the time to share your feedback following your stay at Mercure Madrid Centro. We are pleased to know that you appreciated our convenient location and enjoyed our breakfast offering. At the same time, we are sorry to learn that the sound insulation in your room affected your comfort during your stay. We understand how important a quiet environment is for a good night's rest, and we regret any inconvenience caused by noise from neighboring rooms. We are also sorry that your room was not serviced on one occasion due to a misunderstanding regarding the cleaning schedule. Please accept our sincere apologies for this inconvenience. We will share your comments with the relevant teams to help us improve our procedures and avoid similar situations in the future. Thank you once again for your valuable feedback, as it helps us continue improving our services and guest experience. We hope to have the opportunity to welcome you back to Madrid and provide you with a more enjoyable stay. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Dear Isabella, Thank you very much for your wonderful 10/10 review. We are delighted to know that you enjoyed your stay at Mercure Madrid Centro. Your excellent rating and kind feedback are greatly appreciated and are a wonderful encouragement for our entire team. We are pleased to hear that you had a positive experience with us, and we hope to have the pleasure of welcoming you back again soon for another memorable stay in Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Dear Kamyle, Thank you very much for your perfect 10/10 review and for choosing to stay with us once again. We are truly delighted to know that your second experience at our hotel was just as satisfying as the first. Your kind words about our attentive and courteous team, the warm welcome you received, the comfort of our beds, the spacious bathroom, and the cleanliness and size of the room mean a great deal to us. It is especially rewarding to hear that you would highly recommend us. Feedback like yours motivates our entire team to continue delivering memorable experiences to our guests. We sincerely appreciate your loyalty and look forward to welcoming you back to Mercure Madrid Centro on your next visit to Madrid. Warm regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Estimado Bruno, Muchas gracias por compartir su experiencia y por otorgarnos una puntuación de 10 sobre 10. Nos alegra enormemente saber que disfrutó de nuestra ubicación, de las habitaciones y, especialmente, de la atención recibida por parte de nuestro equipo. Sus palabras son un gran reconocimiento para todas nosotras y nos llena de orgullo saber que considera que ha recibido el mejor servicio entre los hoteles Mercure en los que se ha alojado. Comentarios como el suyo son una gran motivación para seguir esforzándonos cada día por ofrecer una atención cercana, profesional y personalizada a todas las personas que nos visitan. Ha sido un verdadero placer recibirle en Mercure Madrid Centro y esperamos tener la oportunidad de darle la bienvenida de nuevo muy pronto. Reciba un cordial saludo, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Estimado/a huésped, Muchísimas gracias por compartir su experiencia con nosotros. Nos alegra enormemente saber que disfrutó de nuestra excelente ubicación, de la limpieza del hotel y de la amabilidad de nuestro equipo. Comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio posible para que cada estancia sea agradable y confortable. Esperamos poder darle nuevamente la bienvenida muy pronto en Mercure Madrid Centro. Un cordial saludo, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Estimado Moises, Muchísimas gracias por su fantástica valoración de 10/10 y por compartir su experiencia con nosotras. Nos alegra enormemente saber que disfrutó de nuestra ubicación, de la limpieza y organización del hotel, así como de la comodidad de su estancia. Asimismo, le agradecemos especialmente sus amables palabras hacia nuestro equipo, saber que nuestras compañeras y compañeros fueron simpáticos y eficientes nos hace mucha ilusión. Esperamos poder darle nuevamente la bienvenida muy pronto en Mercure Madrid Centro. Un cordial saludo, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Dear Michel, Thank you for taking the time to share your feedback. We are pleased to know that you appreciated the kindness of our team, as well as the cleanliness and comfort of the room. However, we are truly sorry to hear that the soundproofing did not meet your expectations and that the noise from the neighboring room affected your rest. We sincerely regret that, despite contacting Reception, the situation could not be fully resolved and that this impacted your overall experience with us. Your comments are very important and will be taken into account as we continue working to improve our guests’ comfort. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Dear Ariel, Thank you very much for your wonderful 10 out of 10 review. We are truly delighted to read your kind words about our location and, especially, our team. It is a pleasure to know that you enjoyed our central location next to the Prado Museum and that you were able to explore Madrid comfortably on foot. Your comments about our staff mean a lot to us, as we strive to provide a warm and attentive service at all times. We are especially grateful for your mention of Andrei. We will be sure to share your kind words with him, as he will be thrilled to know that his service made such a positive impression, even at your late arrival. Thank you once again for your trust. We look forward to welcoming you back on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Dear guest, Thank you very much for taking the time to share your feedback. We are pleased to hear that you enjoyed the comfort of the bed and our convenient location, with nearby restaurants and additional options just a short walk away. However, we are truly sorry to learn about the issues you experienced with the internet connection during your stay. We fully understand how important a reliable connection is, and we sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide, especially as a 4-star hotel. Please rest assured that we are addressing this matter with our technical team to ensure it is resolved as soon as possible. We greatly appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you again and offer you a much better experience. Kind regards, Mercure Madrid Centro

Estimado cliente, Agradecemos sinceramente por partilhar a sua avaliação tão detalhada e positiva. É com grande satisfação que sabemos que teve uma estadia confortável e que apreciou as nossas instalações modernas, bem como a localização privilegiada do hotel. Ficamos igualmente muito satisfeitos por reconhecer o empenho da nossa equipa, tanto na atenção às normas de sustentabilidade e clima, como na simpatia e disponibilidade no atendimento. Comentários como o seu são uma grande motivação para continuarmos a oferecer um serviço de excelência. Esperamos ter o prazer de o receber novamente em breve para outra estadia igualmente agradável. Com os melhores cumprimentos, Mercure Madrid Centro